Former CIA Spy: How to Eliminate Self-Doubt, Build Confidence, and Protect Yourself in Today’s World

Today, a former spy and the former Chief of Disguise for the CIA is taking you inside the heart-pounding world of espionage and the secret life she lived working undercover for 30 years. Jonna will share the tactics and strategies you need to read anyone and spot a liar, offer a powerful warning about the state of the world today, and give you practical wisdom to find courage and face life’s hardest moments. For decades, Jonna helped intelligence officers assume new identities, disappear in plain sight, and carry out high-risk operations. Jonna created disguises convincing enough to fool the President of the United States and the Secret Service. Together, Jonna and her late husband, Tony Mendez, co-authored the bestselling book Argo about the CIA operation he led - the true story that inspired the Academy Award-winning film Argo. But what makes this conversation so powerful is not just the spy stories. It is Jonna’s deeply personal reflection on courage, reinvention, trust, loss, and what it means to keep going when life feels scary or uncertain. In this episode, you’ll learn: - Why courage does not come first and how confidence and preparation create it - How to stay calm under pressure - What 30 years in the CIA taught Jonna about trusting your intuition - The signs that someone may be trying too hard to convince you of a lie - Why direct eye contact is not the lie detector most people think it is - How Jonna would change the smallest details to make someone disappear in plain sight - Why you are never starting over when you make a major change - How to stop underestimating yourself and aim higher - Why nothing meaningful is accomplished alone - How taking small steps can help you face problems that feel too big to solve Jonna will tell you that courage is not something you either have or you do not. It comes from knowing what to do, preparing yourself, and confronting the things that scare you. After today, you'll understand how to build confidence, trust yourself under pressure, and have the courage to reinvent your life…at any age. For more resources related to today’s episode, click here for the podcast episode page: https://www.melrobbins.com/episode/episode-425/ Follow The Mel Robbins Podcast on Instagram: https://www.instagram.com/themelrobbinspodcast I’m just your friend. I am not a licensed therapist, and this podcast is NOT intended as a substitute for the advice of a physician, professional coach, psychotherapist, or other qualified professional. Got it? Good. I’ll see you in the next episode. In this episode: 00:00 Meet the Guest 05:21 What the Chief of Disguise At The CIA Really Does 06:42 Incredible Spy Gadgets Used At The CIA 09:55 How To Change Careers Without Starting Over 14:07 The Incredible True Story Behind Argo 24:22 How Are Secret Agents Recruited For The CIA? 29:28 How To Completely Change Your Identity 35:06 How To Disguise Yourself Like a Spy 38:55 How To Stay Calm Under Pressure 42:26 CIA Spy Tells The Craziest Story About Crossing a Border 49:40 How To Tell If Someone Is Lying 53:26 How To Reinvent Yourself at Any Age 54:35 What To Do When The Future Feels Scary 59:21 How To Become More Courageous 01:03:05 It’s Never Too Late, Jonna’s Message at 81 Verizon: verizon.com This episode is brought to you by Apple Card. — Follow Mel: Instagram: https://www.instagram.com/melrobbins/ TikTok: http://tiktok.com/@melrobbins Facebook: https://www.facebook.com/melrobbins LinkedIn: https://www.linkedin.com/in/melrobbins Website: http://melrobbins.com​ — Sign up for Mel’s newsletter: https://melrob.co/sign-up-newsletter A note from Mel to you, twice a week, sharing simple, practical ways to build the life you want. — Subscribe to Mel’s channel here: https://www.youtube.com/melrobbins​?sub_confirmation=1 — Listen to The Mel Robbins Podcast 🎧 New episodes drop every Monday & Thursday! https://melrob.co/spotify https://melrob.co/applepodcasts https://melrob.co/amazonmusic — Looking for Mel’s books on Amazon? Find them here: The Let Them Theory: https://amzn.to/3IQ21Oe The Let Them Theory Audiobook: https://amzn.to/413SObp The High 5 Habit: https://amzn.to/3fMvfPQ The 5 Second Rule: https://amzn.to/4l54fah

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:00Mel Robbins?

  Hey, it's your friend Mel and welcome to the Mel Robbins Podcast.

• 0:08Mel Robbins?

  Today, the former chief of disguise for the CIA, a woman who spent three decades working undercover, is here in our Boston studios with a moving, inspiring, and heart pounding reflection of her remarkable life. Her name is Jonna Mendez, and she's about to put you at the scene of the most dangerous and scary moments working for the CIA as she extracts timeless wisdom from this extraordinary career. You're going to hear how she helped intelligence officers assume new identities and disappear in plain sight. Operations under surveillance in China and Russia, extracting agents undercover in one

• 0:51Mel Robbins?

  particular story about trying to get a family of three across a foreign border that will leave you on the edge of your seat. As the former chief of disguise, Jonna Mendez reveals how she created spy disguises convincing enough to fool even the President of the United States. She'll tell you about the secret gadgets intelligent officers have used around the world and the telltale signs that someone is lying to you based on their body language alone. What makes this episode so powerful are her deeply personal reflections on the passing of time, the friends she's lost, and a profound warning on the state of the world today.

• 1:33Mel Robbins?

  But through it all, she offers unwavering hope, reassurance, and practical wisdom to help you find courage, make a difference, and overcome life's hardest moments.

• 1:57Mel Robbins?

  Hey, it's your friend Mel and welcome to the Mel Robbins Podcast. I'm so glad that you're here. It's always an honor to spend this time together, and if you're new, or someone shared this episode with you, I'm really glad that you hit play. Because today in our Boston studios, we have former CIA chief of disguise Jonna Mendez, and she is going to share the heart pounding stories and hard earned wisdom behind her extraordinary life and career. Jonna spent three decades as a CIA intelligence officer, ultimately rising to serve as the chief of disguise. In that role, she pioneered advanced disguise techniques that protected undercover officers,

• 2:38Mel Robbins?

  concealed identities, and made high risk espionage operations possible. After retiring from the CIA, she became the author of six bestselling books, including the New York Times bestseller, "Argo," which she wrote with her late husband, Tony Mendez. "Argo" inspired the award winning film of the same name starring Ben Affleck, which won three Academy Awards, including Best Picture. She is also the founding member of the Board of Advisors at the International Spy Museum, and today, at 81, Jonna is sharing extraordinary stories from her years in the CIA, along with the hard earned lessons she learned about courage, identity, trust, and what truly

• 3:23Mel Robbins?

  matters in life. Please help me welcome former CIA chief of disguise Jonna Mendez to the Mel Robbins Podcast.

• 3:31Speaker 01

  Thank you so much.

• 3:32Mel Robbins?

  I am so excited to talk to you. The office has been abuzz waiting for you to arrive, and you have the coolest life and the most interesting job of anybody, I think, I have ever met, the chief of disguise at the CIA. If somebody who's listening right now takes everything to heart that you're about to share with us from your extraordinary life, what might they change about how they see themselves or the world at large?

• 4:09Speaker 01

  It's hard to sum it up, but I came out of Wichita, Kansas. My expectation of what my life was going to look like was very much like all my friends. We were going to get married, we were going to have kids. Our husbands were probably going to work at Boeing, because Boeing was a big part of Wichita, Kansas back then. We kind of thought it was cast in stone a little bit. I always knew I would get a job, but I always thought that my work was going to be something to do with books, either teaching or librarian. And then bam, everything blew up. My friend went to Europe, I went to Europe with her, and I basically never went home.

• 4:53Mel Robbins?

  It's interesting that you say you thought your life was cast in stone.

• 4:56Speaker 01

  Yeah.

• 4:57Mel Robbins?

  I think a lot of us do.

• 4:58Speaker 01

  Yeah.

• 5:00Mel Robbins?

  But your remarkable story and a lot of the wisdom that you're about to share is going to say, whatever it is that you think is set about your life could change, almost in an instant.

• 5:14Speaker 01

  It's your life. Nobody else is going to do it but you. You get to live it how you want.

• 5:21Mel Robbins?

  Well, I'm excited to unpack some of these stories and lessons from your remarkable life. You are the chief of disguise for the CIA. What did that job entail?

• 5:32Speaker 01

  Well, you know, I didn't start out as chief of disguise at the CIA. It was, it was an interesting story of how I ended up in that position.

• 5:42Mel Robbins?

  How did you end up at the CIA?

• 5:44Speaker 01

  Well, I came out of Wichita, Kansas. I had a sister 13 months older than me. She fled to Aspen, which I thought was brilliant. Then, two years later, my best friend told me she was going to get married in Germany to a military, an American military guy. And would I come be in the wedding? I said yes. I was in college, paying my own tuition. I stepped out of college so fast, you'd think it was my mother's money. I went to Germany, I was in the wedding, and then they went to Italy, and I was, I was there. So I didn't want to go home.

• 6:26Speaker 01

  So instead, I took a train to Frankfurt, Germany. And they had phone books back then in the Bonhof, and I started calling American banks, because this is a big banking town. I made four phone calls. They all said the same thing. Oh, you're looking for a job. Do you speak German? No. Have you ever worked in a bank? No. Do you have a work permit? No. And three of them said, well, thank you very much. And the fourth one said, well, why don't you just come on down and talk to us? That was Chase Manhattan Bank. And they hired me.

• 7:05Speaker 01

  So I got my toehold there, I had a job, then I got an apartment, and then I got a boyfriend who turns out was CIA. But he couldn't tell me that he was CIA, because he was undercover. And the way the CIA rules were written, he proposed to me on the subway in Vienna, Austria, and I said, yes. And it was all very romantic. Then he told me he worked for CIA. He said, you're going to love it. And when we were assigned to another foreign posting, I went looking for a job with CIA,

• 7:49Speaker 01

  and they hired me as a secretary, because that's what CIA did always, that was what they did.

• 7:54Mel Robbins?

  What was it like working in the CIA as a woman?

• 8:00Speaker 01

  Initially, I was a secretary, and I was a very, very good secretary. So I became the boss's secretary. A thousand people, he was the director, I was the secretary. The joke was on me, because that's a dead end, there's nowhere to go. It was the highest level you could get to, there was no up. So I told him that I thought I'd go to work for the Smithsonian, I'd go talk to them. He said, well, you know, that would be interesting, but, he said, why don't you consider taking some of our photography classes? I know you're an avid photographer, and I'll get you in those classes, and maybe you can, you know, explore that. And I ended up back in Europe, working for the CIA in the dark rooms.

• 8:44Mel Robbins?

  Huh.

• 8:45Speaker 01

  And they discovered that I was really good at it. I used to say, you know, to myself, you cannot beat excellence. I am excellent at this job. I am good, and they know it.

• 8:59Mel Robbins?

  I'm starting to read between the lines, because you said he said, take a photography class, and now I'm realizing, wait a minute, he didn't mean go down to the local community college and take a photography class. You got trained to do something. So what specifically does being a photographer for the CIA entail?

• 9:17Speaker 01

  When you say photography at CIA, you're talking stuff you never dreamed of. You're talking fake pregnancy bellies with a camera in it for women, camera in the bra, camera in men's tie, camera in purse, cameras everywhere, big cameras, small cameras. We had cameras that...

• 9:38Speaker 01

  Looked a lot like this. It was a Montblanc pen. A Montblanc would take 100 pictures, the size of a pen. If you were standing in front of Putin's desk and he looked over towards Lavrov, who he was talking to, you could just take your pen, because you're making notes. You just take it and go and take a picture of plans and intentions of the Soviet Union. You wanted the agenda for the meeting. You wanted the minutes of the meeting. We had satellites up there doing today. We knew where everything was that day. That's not what we wanted to know. We wanted to know, what are they going to do? Like their nuclear program, what are they going to do?

• 10:19Speaker 01

  That little camera was amazing. And that was very much my account when that film came in. I developed, that was one of the hardest things I ever did, developing that film. But in addition to using pens and cameras in strange places, we made microdots. And I brought one in today.

• 10:37Mel Robbins?

  A microdot? What is that?

• 10:39Speaker 01

  A microdot is a photograph of a page of text.

• 10:44Mel Robbins?

  It looks like a stamp.

• 10:46Speaker 01

  Well, that's because the dot is hidden in it. It's a picture of that reduced 800 times.

• 10:54Mel Robbins?

  Whoa.

• 10:56Speaker 01

  Photographically. And you end up with, there are two here.

• 11:01Mel Robbins?

  Oh, my gosh, it's on the back. It literally looks like a pinprick.

• 11:05Speaker 01

  It does. It looks like the period.

• 11:07Mel Robbins?

  That is that document?

• 11:08Speaker 01

  Yep. So you can mail it to your foreign agent, maybe in China, let's say China. He already has a lens, looks like a grain of rice. And then he'd get some spit and he'd pick up the dot and he'd put it on the end of that lens and hold it up to the sun and read an eight and a half by 10 page of text.

• 11:34Mel Robbins?

  That's incredible.

• 11:35Speaker 01

  It was incredible.

• 11:37Mel Robbins?

  It's amazing to me that human beings can be this innovative and come up with such extraordinary solutions.

• 11:45Speaker 01

  I agree. But photography at CIA was not like photography anywhere else. It was really exciting. I started traveling, training foreign agents to use some of our very small, interesting, useful cameras. So I developed a skill with photography. And the guys, it was always guys, would let me do it because they knew I could do it. Again, it's excellence. If you can do the work in an excellent manner, they will let you do the work.

• 12:18Mel Robbins?

  There's a couple of things about your story that I think are really interesting. And they provide a lot of wisdom and advice, one being that you found yourself in this job.

• 12:29Speaker 01

  It's true.

• 12:30Mel Robbins?

  As a secretary, and you were excellent at it, and it had a ceiling. And for somebody who feels like they've hit the ceiling of their potential or their role, what would your advice be?

• 12:42Speaker 01

  Make a change. I changed more than once. I went in and did the photo thing. And I loved it. But I did a trip out to India along the way, filling in for somebody, doing photo work in India. I fell in love with India, just adored it. So I came back to Washington, found my career person. I said, I would like an assignment there. He said, there is no photo job coming up. The only thing coming up is disguise. And this was a turning point in my career, but I didn't know it then. It's like, well, how badly do you want to go to India? And this is, this is probably not a smart thing

• 13:26Speaker 01

  to do, to change your career track in the middle of your career. But it was a smart thing to do. I ended up being a person who could do all this photography stuff. I could also do all of this disguise stuff and a little bit of counterfeiting forging over here. That's how I ended up with the disguise piece of it.

• 13:51Mel Robbins?

  For the person who's listening, who's afraid to make a change, what would you say?

• 14:00Speaker 01

  Some changes are really, really hard. I mean, if it's going to cost you a salary and you have to start again, or if you have to move, or if, some changes involve more than just changing your workday. They change other things. But I think change is, is the most refreshing thing any of us can do. You get good at what you do. You love what you do. You do it well. Okay. And you could keep doing it for the rest of your life. And a lot of people do. And there's not a thing wrong with that. But you could say, let me take a look around. What else is there? Is there, is there something

• 14:43Speaker 01

  as interesting, something I'd like to fill around with?

• 14:47Mel Robbins?

  Well, what's interesting about your story is it illustrates something that I've always found to be true, which is, yes, the change feels scary. And yes, it can be hard. And yes, it can feel overwhelming because you think you're starting over. But your story proves a truth, which is, you took absolutely everything with you. You're never starting over. You're building on that experience. You took your excellence as the right-hand person to the, the chief.

• 15:18Speaker 01

  Yeah.

• 15:19Mel Robbins?

  Then you took all this skill from photography. And then you ended up in this role in India. And it was all the experience and the pivots that positioned you to become the chief of disguise. But we don't think about that fact when we're making the change, that we're, we're starting over, so to speak, but we're actually not because we're doing it with experience.

• 15:45Speaker 01

  It's true.

• 15:46Mel Robbins?

  What do you say to a woman who's really feeling underestimated?

• 15:51Speaker 01

  I say, aim high. Aim high. Don't underestimate yourself. You know, the others, the others might do that. You know yourself better than anyone else. Aim higher even than you think you might, you might be able to accomplish. But that's how, that's how you climb. One step at a time, reaching, maybe, maybe you can do it, maybe you can't, but, but try it. There's something I've never really talked about publicly. In the middle of my career, when I was 46, I got married again to Tony Mendez. We want to talk about change. And

• 16:32Speaker 01

  when I was 47, I had my one and only child when I was 47. Changed my life. Changed a couple of other lives, too. My husband, Tony Mendez, a lot of people know about him from Argo. A lot of people saw the movie Argo.

• 16:55Mel Robbins?

  For the person who's listening or watching who hasn't, it's extraordinary. And you co-wrote the book that led to the movie.

• 17:01Speaker 01

  Right.

• 17:02Mel Robbins?

  Could you share for the person listening who doesn't know the story, a little bit of the background about you and your husband and what led to that?

• 17:09Speaker 01

  How much time do we have?

• 17:11Mel Robbins?

  Whatever you got to give us.

• 17:13Speaker 01

  I had known Tony for years and years. I never knew about Argo. And he never talked about Argo. It was something that he had done in the past, and we all moved on and we're doing other things. And then George Tenet, a very popular head of CIA, he slipped out. There was a memo under our screened door. We live 40 miles outside of DC, down a one-mile dirt road. And the CIA delivers a memo under our door. And it said, we've been thinking, it's a very quiet moment in America. Things are settled. I've been thinking,

• 17:53Speaker 01

  this would be a good time to tell America one good story about the CIA. Because no one has ever done that. All they ever hear are suspicions of this, or maybe somebody did misbehave over here. There's never been a good story out there. I want to do that. I want you to do that. I want you to tell the story of Argo. And this was like 19 years after it happened. And Tony said, it's classified. And George Tenet said, not anymore. There was a purpose to it. And I think it was very clever of George Tenet to do that, to show them that there's a human side and that there's a lot of goodwill at the CIA. So Tony told the story.

• 18:36Speaker 01

  And then Wired magazine picked it up. And George Clooney saw it. So we're asleep in bed one night, pitch black dark, out in the country. And the phone rang and it was our agent, somebody out in LA. They said, George Clooney wants to buy the rights to your story. And Tony says, sell it to him. And then the phone rang again, same person who said Brad Pitt is interested in it, too. Tony said, raise the price. And the next morning, George Clooney bought it.

• 19:10Mel Robbins?

  And for the person who hasn't seen the movie, what is the story?

• 19:15Speaker 01

  It was about the American Embassy in Tehran. It was when Ayatollah Khomeini came back from Paris. The Shah had left the country. The Shah was in Washington DC, in the White House, with Jimmy Carter, looking for treatment for his cancer. And their Iranian population went out of their minds that the Shah was in the United States. And it was a revolution. Up until that point, Iran had been kind of a docile, interesting place. And the people I knew that were assigned there, they loved it. They loved the people, they loved the country, they loved everything about it.

• 19:58Speaker 01

  Well, all of a sudden, it's a revolution. And they came over the walls and they went into all the buildings. This was a huge compound.

• 20:07Mel Robbins?

  The American Embassy.

• 20:08Speaker 01

  Yeah, the American Embassy, multiple buildings. And they took everybody prisoner, except for one small building. It was the only one that had an exit door onto the street, in the back of this huge piece of land. So six of them got away. Six Americans got away. And they ended up at the Canadian ambassador's residence. Ken Taylor, the Canadian ambassador, said, we will protect you. You're practically Canadian. We're practically American. Come on in. And you have to give the Canadians great credit. We did. Never enough, but we did. So there they were. They were trapped inside of Iran, a landlocked country.

• 20:53Speaker 01

  The airports, everything was full of revolutionary guards. The borders, it was all revolutionary guards. And there were all these efforts to get them out. They tried flying. Jimmy Carter sent helicopters to land in the desert. We disguised trucks to carry fake Iranian troops. We made Iranian military uniforms to put on our soldiers, so they could go in. What happened was, those six people ended up stuck in the Canadian ambassador's house, with no way out. So Tony went to Canada and did the obvious. You have to get passports for these people. Tony was kind of a specialist in exfiltrating people that were in trouble, that needed to leave the country. So he went to Canada.

• 21:38Speaker 01

  He said, we need genuine passports for this one. We could make them, but we'd really like to have real ones. And the Canadians said, yes. I would point out that America would never give another country our blank passports, ever. But the Canadians did. Tony put in new pictures, gave them fake names, stamped the passports, so that it showed them leaving. Canada, they stopped in LA, they went to Hong Kong, and they ended up in Tehran. They were supposed to be, the six people, a location scouting party, looking for a place to do a movie. That was the backstory. So Tony went out to LA, where we had worked for years with the makeup people, also with

• 22:21Speaker 01

  the magic community, the magic builders. Tony had lunch with one of them and said, how many people are in a location scouting party? And John said, about six. And Tony said, what would their titles be? And he went down the list, you know, a location manager, a finance guy, the logistics guy, the script writer, the photographer. And Tony put a program. He named the fake movie that they were supposed to be going to make, he named it Argo.

• 22:54Mel Robbins?

  As part of the disguise of the whole thing, to be able to extract these American hostages?

• 23:01Speaker 01

  The whole thing was a disguise. Tony had set up an office out in LA. It was staffed. He had taken out advertisements in The Hollywood Reporter and Variety, full-page ads. Argo, a cosmic conflagration, it's going to be a great movie. It turns out, when it was all over, the Iranians wanted to check. There were phone numbers, they could call that office, that fake office. And some fake employee would answer and say, in a fake voice, oh, no, they're on a location scout. They had to understand that no matter how the Iranians came at this, they would find a genuine, bona fide office with posters up and people with their phones, and, you

• 23:46Speaker 01

  know? And they even carried some of those magazines with them. What Tony did with Argo was he created this fake reality. We had never done like that before. He created a whole fake world, a universe, where everybody was doing their thing, in front of the professionals out in Hollywood. And it was just so brilliant.

• 24:12Mel Robbins?

  Like, it's fascinating just to hear about your world, because part of me is sitting here thinking, wait, this is actually happening? This is crazy. Given that I'm not in the CIA, although I could be lying to you, but I don't think coming right out and saying something that you're not is probably an effective way of disguising yourself, although maybe it is. I'm on the outside. So I can only imagine, okay, what does the chief of disguise do? Is this like Mission Impossible-born identity? I'm running into an apartment and there's, you know, five passports and money? Is that what this is?

• 24:51Speaker 01

  The passports and money would be my husband's. I would be the mustache and the beard. In the, in what? In the little vault in the bank that he opens up and he goes slipping through. We gave James whatever he needed. We called them all James. It was not very kind of us. We were the Office of Technical Service. We were the technical people supporting operations. James and his friends, they had a job that I couldn't have done, which was to be so charming and so well-spoken and so, that they could convince people to betray their government. I mean, that's a tall order.

• 25:34Speaker 01

  Sometimes, we were looking for charisma when we hired James. We wanted him to be the guy you meet at the bar, and when you walk out, oh, my God, you're like his best friend. And you've got each other's numbers, and you're going to stay in touch and all of that. That's the James that we wanted. But we discovered somewhere along the line that that James wasn't going to flourish in our environment, because that James needed attention, and he needed praise, and he needed applause, and he needed feedback constantly. And in the real CIA, none of that happened. There were no attaboys, there were no stars putting on paper for you. There was no, thank you.

• 26:18Speaker 01

  There was, okay, the next job now, we're going to go and do this. There was no applause.

• 26:23Mel Robbins?

  Oh, wow. What does it take to be a good spy? Or James, if you will?

• 26:30Speaker 01

  Well, if you're going to be James...

• 26:32Mel Robbins?

  That's the code word for a spy? Because you don't want to call them by their first name?

• 26:36Speaker 01

  It's James Bond. That's the operational guy.

• 26:39Mel Robbins?

  Okay.

• 26:40Speaker 01

  The way it works is CIA says, here's our program for next year. In descending order, maybe the top of the list, we want to know about somebody's nuclear program. That's the thing we want to know the most. So around the world, we all go, does anybody know anybody in that program? If they don't, we go find someone. And our Jameses, their job, which I could never do, is to find those people, meet those people, and convince those people that they want to work for us. So I always ask new friends, I say, what would it take for someone to come up to you, I don't know, at a friend's house, and say, you know, I used to live in Russia, and I

• 27:20Speaker 01

  have friends there who are really interested in oil production figures out of this particular field here in America, and I know you work closely with them. Could you... And all of us would say, get out of here. We're not going to do that. James's job was to walk up to a Russian and make the same kind of pitch. But James had to find a niche first. He had to find a flaw. He had to find something, something that would engage them. So around the world, the reasons that people will betray their government, it boils down to four things. And it spells the word mice, M-I-C-E. The M is for money.

• 28:03Speaker 01

  And Americans will do it for money. If you pay us enough, that makes me so mad, but it's true. Pay us enough, we will betray our country. The Russians will do it for ideology. Typically, and this may not still apply, but typically, the people we recruited, they had families that were taken apart by Stalin. They had families that were imprisoned by the Russian government. They had all these terrible things that happened to people they knew, and they wanted to pay them back. And for those reasons, they would work for us. M-I-C is compromise. Maybe they had a secret, and they didn't want anyone to know the secret.

• 28:45Speaker 01

  And maybe we knew the secret, so we could use that as a... But we didn't actually do that too much, because it didn't really work very well. But it was always there as a possibility. And then E is for ego. And that's like the big one. People that are passed over at work for promotions. People that think their boss is stupider than anybody. People that just have these grudges. They walk around with them. Life is not fair. They're not, they're not making their way forward. Oh, when we could find those people, we could talk them into spying for us.

• 29:16Mel Robbins?

  So when you look at mice, money, ideology, compromised or ego, are those all present in terms of how you convince most people to do anything?

• 29:26Speaker 01

  You know, usually, when you see a spy case and you read the history of it, you find those things are in there very, very frequently. People don't just randomly say, I think I'm going to take all the secrets I know and give them to another government. They need a reason. And they filter down into those reasons most of the time.

• 29:45Mel Robbins?

  What are your biggest takeaways and life lessons after spending 30-plus years in the CIA?

• 29:54Speaker 01

  Wow.

• 29:56Speaker 01

  Well, one of the first ones would be that you don't do anything by yourself. You don't do anything alone. You form teams, you form loose-knit groups. You are always working with others. It's never a one-off. You're always part of something bigger than yourself if you're going to accomplish anything.

• 30:22Mel Robbins?

  I just love talking to you, Jonna. You have one of the most fascinating lives, I think, of anybody I've ever met. And I know there's so many more stories that you're going to share with us, but first, I need to take a quick break. And while you're listening to our amazing sponsors, I bet somebody's coming to mind because as you listen to Jonna, I bet you're kind of thinking what I'm thinking. I keep thinking of that character M in the James Bond movies. She was basically his handler. And Judi Dench played that role? Holy cow. Like, I cannot get the connection out of my mind. So as you are listening to a word from our sponsors, share this with all the James Bond fans in your life. And don't go anywhere because when we come back, Jonna is going to put you right at the

• 31:07Mel Robbins?

  scene, at the moment where she fooled the President of the United States while they were in the Oval Office. You're going to hear that story when we come back. Stay with me. Welcome back. I'm Mel Robbins, and today you and I are here with Jonna Mendez, the former chief of disguise from the CIA. And today she is here with the moving, inspiring, and heart-pounding reflection from such a remarkable life. So Jonna, one thing I was curious about, you said earlier that, you know, when I mentioned, okay, is this really like Mission Impossible and Bourne Identity?

• 31:52Mel Robbins?

  And you said, well, my husband, Tony, does the passports, but I do the wigs. So how do you transform someone into someone else?

• 32:01Speaker 01

  It's all very specific to a person, a place, a time, what they need, what would actually solve the problem. A lot of the time, we wanted people to be less seen, and so we would make them older. Nobody looks at old people too much.

• 32:21Mel Robbins?

  Do you use wigs? Do you, like, are those masks real? Because you always see somebody pulling off a mask and they're not, and you're like, whoa, was that actually a mask? Is that, I mean, is that how you do it?

• 32:32Speaker 01

  Where we ended up was, they were so real that I could be sitting here wearing it right now, and you just, you wouldn't know.

• 32:39Mel Robbins?

  No way.

• 32:40Speaker 01

  I went to the White House and briefed the President, and he didn't know.

• 32:43Mel Robbins?

  Hold on. You tricked the President of the United States?

• 32:47Speaker 01

  And the Secret Service.

• 32:49Mel Robbins?

  What was your disguise?

• 32:50Speaker 01

  A full-face mask with hair attached. It was actually a girl that worked with me. Her name was Becky. But I wore her face very nicely, and I dropped 20, dropped 20 years in a heartbeat. And I thought I looked really good. Anyway, went in and briefed the President. Now, the President back then was George H.W. Bush, who had been Director of CIA at one point. And, and we had done some disguises for him, mostly for entertainment, not, he wasn't out on the streets doing work, but mostly, I don't know, for a conference or something. He had a couple of disguises.

• 33:31Speaker 01

  So I took him some 8x10 glossies of himself in disguise, because now I'm in my salesperson mode. I'm softening him up because I want him to love this thing I'm going to show him next. And it's going to be a really expensive program, and I want his support for that program. So he's looking at the pictures of himself, and he's laughing. I had never seen George H.W. Bush laugh before. I was impressed. And I said, well, I'm here today to show you the best new thing we've got. You're going to love it. And he's behind the Resolute Desk, and he's, he's saying, well, where is it? He's looking, you know, are there bags down on the floor by me? No, there's nothing.

• 34:15Speaker 01

  I said, well, I'm wearing it. And what I'm going to do is just take it off and show it to you. And he said, no, no. And he got up, and he walked to my chair and walked around my chair. Now, he didn't know it was a full-face mask. I don't know what he was looking for, but he knew that I had on a disguise. And he's, he couldn't find it. So he sat down, and he said, okay, take it off. And I did that Tom Cruise thing, which, this is before Tom Cruise got famous for it. I did that. Bush loved it. Everybody loved it. It's, it's, it's a great new capability.

• 34:57Mel Robbins?

  Can you show me the photos? I think you have photos here from this.

• 34:59Speaker 01

  Well, I don't go far without these photos because this, this was a moment.

• 35:05Mel Robbins?

  Oh, so that's you?

• 35:09Speaker 01

  That's me on the far right. That's Bush looking at the pictures of himself. Everybody is very calm.

• 35:21Mel Robbins?

  That's you in that disguise?

• 35:25Speaker 01

  Yeah. Totally animates.

• 35:28Mel Robbins?

  The mask animates?

• 35:30Speaker 01

  Yeah. That was the hard thing. It's not hard to make it look like you, but to get it to move where you can, I mean, I got through the Secret Service with it.

• 35:41Mel Robbins?

  Wow.

• 35:42Speaker 01

  I know.

• 35:43Mel Robbins?

  All right, now let's see this one.

• 35:45Speaker 01

  This one, I'm holding it up in the air. It now lives, lives in the basement of the CIA. Every once in a while, they bring it up.

• 35:52Mel Robbins?

  The mask?

• 35:53Speaker 01

  Mm-hmm. And there's a big exhibit about this mask in the International Spy Museum. So the mask has gotten its own, its own little bit of fame.

• 36:02Mel Robbins?

  More importantly, did he fund the program?

• 36:05Speaker 01

  Oh, yeah. Because, because with this program, once we can take a face, any face, your face, and put it on someone else, we can make your twin. We could absolutely make your twin, and we, we made twins in places where we needed them, like Russia, where we had so much surveillance. We couldn't walk out of our embassy without a team just coming out of smoky tunnels and following us down the street. But if you planned it right, they'd follow you down the street. You'd step into a kiosk to get cigarettes, I don't know, gum. You'd come back out, go on down the street, and they'd fall in behind you, keep going with you.

• 36:49Speaker 01

  But it wasn't you. It was your twin they were following. You are still in the kiosk. So once that parade is on the next block, you can go do what, what you needed to do that day. We could also, besides making your twin, we could change your ethnicity, and we could change your gender with these masks. We could do anything.

• 37:14Mel Robbins?

  That's incredible.

• 37:15Speaker 01

  It was incredible.

• 37:16Mel Robbins?

  Can you show me the other disguise items that you brought with you?

• 37:20Speaker 01

  Just a few of the things that we would do. This is, this is a store-bought wig. For our own officers, we usually didn't use store-bought wig. We had the ability to hand-make exquisite wigs, one hair at a time. They didn't look like wigs at all. So this is kind of a stand-in. A mustache, if you ever wondered what a good fake mustache looks like. I don't know what these cost, but.

• 37:46Mel Robbins?

  Oh, yeah.

• 37:47Speaker 01

  They were good.

• 37:48Mel Robbins?

  Yeah, because they, they have almost a mesh underneath them, so it looked a little bit more.

• 37:52Speaker 01

  It's all about that mesh. These things are like feathers. If you had terrible teeth, we would take a, a mouth impression. We would make your teeth pearly whites.

• 38:06Mel Robbins?

  Wow.

• 38:07Speaker 01

  If you had pearly whites, we could make them all messed up. We could change your teeth. When we changed your teeth, we would change your gum line. When we changed your gum line, we would change your profile. If you look from the side, it's quite different. We could do all of these things. We'd throw some glasses on you. If we needed to change color of your eyes, we'd put some contact lenses in. If I met you, Mel, and had to go back to my people and say, I met a woman named Mel, and this is what she looked like. You know, she's got long, beautiful blonde hair. She wears striking glasses. She doesn't wear a lot of makeup. She's not wearing a lot of jewelry. She doesn't seem to have on a wedding ring. She wears a watch like this. I would just describe you in, in such fine detail.

• 38:52Speaker 01

  Then, for the disguise, we would change every piece of that that we could.

• 38:58Mel Robbins?

  Wow.

• 38:59Speaker 01

  You would end up with short, a little pixie wig, dark wig, lots of makeup, no glasses. We'd just go on and on and on. Pretty soon, you're, you're not there anymore, and this other person is there. We wanted everything that we could change. With men, it was harder.

• 39:15Mel Robbins?

  Why was it harder?

• 39:17Speaker 01

  It was harder because men don't fool around with all that stuff so much. We'd put cologne on a man who would never wear cologne. It would be noticeable. A woman would notice it, and she probably wouldn't like it. We'd put a gold chain on a man who would never wear a gold chain. We'd unbutton his shirt one too many. So it, all of a sudden, all of a sudden, that guy is taking a turn here. He's a different guy. We, if he had a wedding ring, we'd take it off. Usually, you'd be able to see kind of the impression, like, oh, he's married, but he took his wing, and look at that. We'd change his watch out. We, we just, you know, I'm not even talking about wigs and hair and the stuff there. I'm talking about all the little things. And pretty soon, it's another guy.

• 40:00Speaker 01

  It's just another guy. We would tell our men when we were, were doing them, we said, you know, someone in your family gave you a shirt in the last 10 years that you just hate. It's in the back of your closet. That's your shirt for your disguise. And we'd write up a little character sketch of this guy. This is your guy. This is you in disguise. Everything about him. Does he smoke? What does he smoke? Does he drink? What does he like? We'd just make a new character so that when you had to wear your disguise, in your mind, you had the whole thing. And after we did that, then we'd send you to the CIA cafeteria for lunch, where all your friends were. Everybody, your boss, your boss's boss, everybody who knows you is down there having lunch.

• 40:45Speaker 01

  And we'd send you into the storm, and they'd come back and say, oh, my God, I was sitting next to them. Nobody knew. And then you thought, okay, yeah, he'll use it.

• 40:57Mel Robbins?

  That's really cool. What did 30 years in the CIA teach you about body language and projecting confidence?

• 41:06Speaker 01

  Well, it kind of depends on who you're projecting it to.

• 41:12Speaker 01

  And what the occasion is. If you're talking to the foreigners who were our, that was our whole goal, is to make them comfortable, to make them

• 41:26Speaker 01

  believe in what we could do to kind of lessen some of their fear. We would be as positive as we could be. We would praise what they were doing. We would encourage them to do even more of it. We would take pictures and show them. Look how good you look. Look how good this is. It's like in Argo, we built that whole backstory. And then we said to them, look at that. Who's going to challenge that? Nobody's going to challenge that. But depending on what you were trying to do, if you were trying to sneak somebody across the border, that was really hard. And you start role playing

• 42:04Speaker 01

  with people who have never role played before. I'm thinking of one, one, one event where we took somebody out over a border. It was a man, a really important man, and his wife and their five-year-old daughter.

• 42:19Mel Robbins?

  Oh, boy.

• 42:20Speaker 01

  And they were going across the border. We hadn't done that before. This is a very controlled border. And we hired a smuggler, a guy who was back and forth all the time. That was his job. We hired him. We modified his car. We modified the backseat so you could put somebody underneath it, a husband and a kid. And we did. That's where they were in the front seat. It had like a bench seat, old style. And the woman had the girlfriend position, which is not by the door, but it's in the middle, you know? And the smuggler was back and forth across that border all the time. This was really important.

• 43:04Speaker 01

  Getting this man out was really important. And so this was such a funny story.

• 43:11Speaker 01

  They pulled up to the gate with the arms down. And, and there's the guy in the uniform and he's got the clipboard and he's, he's like, and they know each other. Oh, hey, good to see you, you know? When will you be back? What, what's going on? Blah, blah, blah. And there was a tape playing. It was Billy Joel. This is a part of the story that I just couldn't believe. It was the latest Billy Joel tape that was not available over there. And the guard says, oh, I like that. What is that? The driver says, it's Billy Joel. And the, the guard says, oh, my girlfriend loves him, loves him. Where'd you get that? And the driver says, oh, I have a, I have a connection. The driver says, I'll tell you what, next time, next time I come through, I'll bring, I'll bring you one. I'll give you one.

• 43:57Speaker 01

  And the guard says, I'll tell you what, you give me this one. And you keep the one you get next time for yourself. But I want this for my girlfriend. So he takes the tape out, gives it to the guard.

• 44:11Speaker 01

  And they drive through the border.

• 44:14Speaker 01

  So this, this idea, it's every one, every one of them is different. Every time you do one of these things, it's different and it's scary.

• 44:25Mel Robbins?

  I gotta be honest with you. I don't want to take the break right now, but I have to give our amazing sponsors a chance to share a few words. Do not go anywhere. Because when we come back, Jonna is going to dig deep into the topic of how to trust your intuition. Because when you serve for the CIA, it's often a matter of life or death. Jonna and I will be right back, so stay with us.

• 44:58Mel Robbins?

  Welcome back. I'm Mel Robbins, and today you and I are spending time with former CIA Chief of Disguise, Jonna Mendez. And she's here giving you and me a moving, inspiring, and heart pounding reflection from her remarkable life. So Jonna, what was the scariest moment in your 30 years in the CIA?

• 45:22Speaker 01

  It was in Latin America, down where the cartels were working, still are working. It's still all going on. I was down there doing some work at the embassy. And they said, we'll pick you up in the morning. They put me in a hotel. They said, we'll be here in the morning. We'll be here at like 9:03.

• 45:42Speaker 01

  Okay. They said, we'll wait for two minutes and we'll leave. And, and if that doesn't work out, we'll, you know, we'll get in touch in the afternoon. So I was, I was out there at 9:03. I wasn't going to be left behind. They said, you have to be very, very careful in this country. It's dangerous here, just randomly dangerous because of drugs. So I did the work in the embassy that I went down to do. And I went back to the hotel and I discovered, oh, I'm out of cigarettes. It's back when I used to smoke almost two at a time. I had to go get cigarettes. So I went out down the street, around the corner to a kiosk and got some cigarettes. And then I'm walking back to the hotel and I see there's a shortcut.

• 46:22Speaker 01

  This is stupid. So I took the shortcut and I come around kind of a corner and there's like 20 young, drunk, local guys, armed. You could just smell the beer. And I, I look wrong. I look wrong. The women down there in that part of the world, dressed like a million bucks and red lipstick. And I, they just look fabulous. And I was not looking fabulous. And I wasn't looking like them. And you could just see that they all turned and they were like. And I figured later, I said, I, I think, I don't think they thought I was CIA. I bet they thought I was narcotics person, American narcotics down there checking on them.

• 47:07Speaker 01

  I really thought that they might shoot me. That's one of the few times that I just held my breath. And I'd had all this training and my training said to me, you cannot turn around and go back. You have to walk through these guys.

• 47:21Mel Robbins?

  Really? Why walk through them?

• 47:24Speaker 01

  Because to turn around and go back would reaffirm that something was, something was wrong here. You just had to show confidence and keep going. So I did. And they kind of separated and I walked through them.

• 47:38Speaker 01

  And then I had to keep going to get out of that alley. And I couldn't turn around and look at them. And I just, I just, I thought maybe, maybe someone's going to shoot me. And they didn't. So I went in the lobby of the hotel and opened that package. You've got a cigarette. I couldn't even smoke it. I was just like this.

• 47:56Mel Robbins?

  I'm sitting here thinking, like, I, I had not built for this. Like, I'm holding my breath when you're telling the story about the Billy Joel tape. Like, I'm, I'm just sitting here listening and I'm not even breathing. I recognize that I wasn't breathing as you were in the alley telling me the story. How do you, how did you learn to do that? And how can I and the person listening learn to tap into some bravery when life is scary or challenging?

• 48:25Speaker 01

  You know, I think it's preparation. I think it's,

• 48:33Speaker 01

  it's a confidence that comes out of thinking it through, knowing what you should do, knowing how to do what you should do. And then you kind of, in these kinds of moments, you kind of have to forget

• 48:51Speaker 01

  you and you have to go through these motions.

• 48:56Speaker 01

  It's not bravery. This is born out of experience and out of training. We train for this stuff all the time. If you read my book, you'll say, my God, were you ever not training? Because they trained us all the time. They put me through a hostile interrogation course at the CIA's farm. It was one of the worst things that ever happened to me in my life. And in the middle of it, I know it's just a training exercise. I mean, I know that I'm not going to get hurt. I know that nobody's going to let anything happen to me. But I was scared to death. I'm claustrophobic. So they, they put me in boxes. They put me in a box that I thought of as a mattress box.

• 49:39Speaker 01

  Because you could only go in sideways and you couldn't, you couldn't turn your shoulders. You could barely turn your head. And standing in there for some long time, and I thought, hmm. I don't think, I mean, I know this is just a training course, but I know I'm supposed to be learning something here. But I don't think I can do this any longer. And I remembered, I learned something. I remembered that we had talked to some POWs from Vietnam. And the POWs had said, we got through years of this stuff. And you get through it in your mind. You have to find your happy place. You have to build a car, rewire your engine and your whatever. You need a project.

• 50:21Mel Robbins?

  Where did you go in your mind?

• 50:23Speaker 01

  That's the funniest thing. There's a, there's a place back in Kansas called the Flint Hills. It's a tall grass area. It's just beautiful.

• 50:33Speaker 01

  And I went there and it was like I had on infrared goggles. So everything was green and it was just gorgeous. And it was kind of moving. And I was just so happy.

• 50:50Speaker 01

  And I did that. I didn't think that would ever work for me. But that's how I got through it.

• 50:56Mel Robbins?

  Do you have any advice for how the person listening could find a place like that for themselves? Like where their happy place to go to in their mind if their current reality is really scary or challenging?

• 51:12Speaker 01

  I think anybody could do that. I don't think you have to be scared to death or, you know, in a really bad place. I think sometimes just the day to day,

• 51:24Speaker 01

  you need an escape hatch, a place that gives you that kind of warm rosy glow. We all have those places. I know at one point in that box, I thought, okay, we'll do, we'll do, we'll do a sandy beach.

• 51:44Speaker 01

  And there'll be some waves and I'll be walking barefoot. And, and the sand will be really warm. So I'm, it didn't happen.

• 51:54Mel Robbins?

  Couldn't go there.

• 51:55Speaker 01

  Couldn't go there. Didn't work. But I tried.

• 51:58Mel Robbins?

  How long were you in the box?

• 52:00Speaker 01

  I don't know. You, you, I was in that course for three days and three nights.

• 52:08Speaker 01

  And they fed us a half a cup of rice and a cup of water each day. We were in prison. And learned, you know, want to know what it's like to be really miserable? Well, here, we're going to show you.

• 52:23Mel Robbins?

  What are verbal cues that someone is lying?

• 52:27Speaker 01

  Hmm, hmm. I think in general, people fall apart a little bit when they're lying. They get nervous because they know they're lying. They want you to believe it, so they're trying a little too hard. I think direct eye contact is one of the first things that kind of falls apart. I think watching their facial expression. The people who are bouncing around in their story, who are nervous, who are uneasy,

• 53:06Speaker 01

  who are trying to convince you of this thing and who sometimes won't let it go. That's what I would look for.

• 53:15Mel Robbins?

  I would imagine after 30 years in the CIA, you have a pretty keen intuition. How do you decipher those moments when it's your intuition warning you versus just anxiety and fear?

• 53:34Speaker 01

  Your intuition, for me, it kind of has a beginning and it sort of has an ending. When I have an intuition about something, I stick with it. I follow it, I track it like it's a newspaper story, see if I was right, especially if it's about people.

• 53:53Mel Robbins?

  Well, what's interesting is if your intuition is kind of saying, do this or believe this, the fear and the questioning comes right after it. But what if this happened? Like, that's the fear and the anxiety that stops you from trusting it. But the direction that your instincts are telling you is pretty clear.

• 54:16Speaker 01

  Yeah. I think over time, over time, you go through enough scenarios like that, that you develop a trust in your intuition.

• 54:28Mel Robbins?

  Here's the way that I think about it. So if I get, if I start having a feeling, if it's my deep intuition, it's a pretty clear statement. If it's fear or anxiety, there's a lot of questioning, or what if, or just noise this way.

• 54:51Speaker 01

  Scattered.

• 54:51Mel Robbins?

  Yeah, it's like a statement. It pulls you, intuition does. And for me, anyway, if the alarm that's going off is what if this, and what if that, and what if the other thing, I know that the questioning is more fear and anxiety. And if it is a very clear direction, move away. Speak up.

• 55:13Speaker 01

  Yeah.

• 55:14Mel Robbins?

  That's intuition.

• 55:14Speaker 01

  Yeah, you're right.

• 55:17Mel Robbins?

  You've given us a story that illustrates intuition versus fear. When you were in that alley, your fear told you to turn around and get out of there.

• 55:26Speaker 01

  Yeah.

• 55:27Mel Robbins?

  And your intuition said, walk.

• 55:29Speaker 01

  Yeah. And I think I was right.

• 55:33Mel Robbins?

  What did being in the CIA, especially as the chief of disguise, teach you about reinvention and even just changing who you are personally?

• 55:46Speaker 01

  It was just huge. When I was in school, when I was in college, I was introverted and quite the reader. And I really thought that my career and my life was going to be spent as a librarian or an English teacher. And that sounded good to me. I thought that'll be, that'll be an interesting place to park myself. That was the beginning. And then I couldn't, I could not have stepped further away from it unless I joined the circus and become an acrobat.

• 56:27Speaker 01

  You develop confidence in yourself, you develop confidence in your own ideas, you follow them, and there's no map, there's nothing saying you should end up here, you should end up there. You end up, I think, where you're supposed to end up.

• 56:42Mel Robbins?

  Jonna, given the fact that you were a leader at the CIA for almost 30 years, you have so many colleagues that were killed in the line of service, you have built friendship and allies with people that are citizens of other countries around the world? What are your thoughts on the state of things right now?

• 57:03Speaker 01

  I'm not sure that this planet is in a good place. Not politics, just this planet. And I worry about the next generation and what it is they're going to be facing.

• 57:16Mel Robbins?

  In terms of the health of the planet and global warming and just

• 57:20Speaker 01

  All of that.

• 57:20Mel Robbins?

  The fact that we're not taking care of the planet?

• 57:22Speaker 01

  I think we've wrecked it. And I don't know how you fix the planet. I mean, I don't know.

• 57:28Mel Robbins?

  Well, here's what I know. I know that if decades ago, you could figure out how to use a pen to take a photo and then shrink it down to a pinprick and then create a lens the size of a grain of rice to be able to magnify that back up 800 times. If we were to put our attention on it, I would bet in human ingenuity and the imagination to figure it out.

• 58:01Speaker 01

  The ingenuity is there and the imagination is there, but the will, the will is not there. As a matter of fact, the will is pushing things the other direction, is cutting off what I used to think of as lifelines. We're not funding those lifelines anymore.

• 58:21Mel Robbins?

  I think a lot of people feel overwhelmed and scared and sad. What is one thing you would recommend that somebody do?

• 58:31Speaker 01

  Well, I'm thinking of them and of me. Take a breath is the first thing that's probably in order. Secondly, is taking small steps to fix what you can, can't fix it all. But if enough people take small steps, you can fix big pieces of it.

• 58:50Mel Robbins?

  What do you think the biggest threat that people aren't paying enough attention to is right now?

• 58:57Speaker 01

  There are so many. There are so many. It's the political tension. It's not just here, it's around the world. The nature of these states and what they're doing and how they're doing it. And an individual can't keep track of it. We used to rely on our government to keep track of it for us. We've lost that. There is nobody calling balls and strikes right now. Nobody cares about doing that. So I guess we have to call our own. So you have to pick the piece, probably pick your fight. What is it you want to support?

• 59:36Mel Robbins?

  One thing that's interesting about listening to your story is I keep thinking about the knock on the Canadian ambassador's door and the relationships that it seems like we used to have and the allies that we prioritized. And both on a global scale and an individual scale, one of the things that I worry about, because I remember a time, I'm only 57, when there wasn't this divisiveness, there wasn't this othering, there was a lot more working together and collaborating, even if we didn't see eye to eye. And I worry a lot that we have lost our ability to do that.

• 1:00:19Speaker 01

  Yeah. Now, I don't know how you get that back, but it'd be worth working on it.

• 1:00:23Mel Robbins?

  I innately believe in the endless potential for change and in people's capacity to grow and learn from their mistakes and to become better versions of themselves. And whether you're thinking about it on an individual scale or you're thinking about it on a global scale, I still think, as dark as things can feel, there is so much more light out there and there is, there are more people that believe what you believe and that want what you want than not. I believe that the vast majority of people are good and they want the best for themselves

• 1:01:07Mel Robbins?

  and their families and their neighbors and that we all miss being able to work together to solve our problems because we can.

• 1:01:14Speaker 01

  That's a wonderful way of summing it up.

• 1:01:16Mel Robbins?

  So if there's one skill, if you think back through your remarkable career at the CIA, that myself and the person who's listening really needs in order to navigate the world today, what is it?

• 1:01:32Speaker 01

  I think the idea of courage is misunderstood. I think a lot of people think that courage is something that you, that you walk around with.

• 1:01:44Speaker 01

  That it's inherent in us, and I think it is not. I think courage comes from confidence. Confidence comes from knowledge, from knowing what you're doing, understanding how you can impact a thing. I think that's the important... You don't just become courageous. You don't come around a corner and there's a bear. It's not like that at all. You don't come around that corner at all. There could always be a bear waiting for you there, but courage is a lot more complicated than a lot of people think. But it's something that everyone can develop. Everyone can have. If I can have courage, anyone can have courage.

• 1:02:27Mel Robbins?

  How could the person who doesn't feel like they have a lot of courage, how could you start practicing that in your everyday life?

• 1:02:35Speaker 01

  You could start confronting things that are on your list, things that scare you. It might even be people. You might start having a conversation with someone that you weren't sure... You could have that conversation with them. You have to approach it. You have to exercise it. You have to learn courage.

• 1:02:58Mel Robbins?

  There is a story near the end of the book that was really hard to read.

• 1:03:04Speaker 01

  I'm describing this operational base out in Afghanistan. At the end of my book, I was talking about women. I was kind of summing up about women in the workplace and what wonderful strides we, they have been making. And then I called out this operational base that the chief of the base was a CIA woman. The deputy was a woman. There were like six people there. And a car pulled in and they were bringing in an Afghan who, oh, they were so excited that they could bring him in because he was going to tell them everything.

• 1:03:44Speaker 01

  And he got out of the car and he opened his vest, and he was a human bomb. And he pulled the cord and he blew everybody up, the women, the men. The chief of the base had three kids. The other woman had two. Blew them up. And I said, is this the definition? That I've always talked about women working the same as men, living the same as men, having careers the same as men. Is this the proof that now we're dying the same as men? It's really sad.

• 1:04:20Mel Robbins?

  It's really sad.

• 1:04:22Speaker 01

  Yeah. But it speaks volumes. There, they were two gals. They are now stars carved in the marble CIA.

• 1:04:31Mel Robbins?

  Jana Mendez, what are your parting words?

• 1:04:36Speaker 01

  I loved coming here and talking to you. I liked very much having this conversation. You make me think through things that, some of them I know viscerally, but I don't talk about. Maybe some things that I didn't really even know. So I've been learning while I've been talking to you. It's always a wonderful experience.

• 1:04:59Mel Robbins?

  Well, I've been learning as I've been talking to you.

• 1:05:02Speaker 01

  There you go. We're so smart.

• 1:05:04Mel Robbins?

  We're smarter now. I just want to say, first of all, thank you for your decades of service.

• 1:05:11Speaker 01

  Thank you. Thank you for that.

• 1:05:13Mel Robbins?

  And thank you for coming and sharing stories and wisdom from your remarkable life. And I know, and I'm sure as you're listening, you know, that Jana Mendez is far from done. That whether you like it or not, there is another chapter to be written.

• 1:05:38Speaker 01

  Well, I kind of hope you're right. I'm ready for one. One final crescendo. My son is watching and his girlfriend. They're like, Mom, aren't you done with this yet?

• 1:05:52Mel Robbins?

  Well, you did work for the CIA, so I don't expect you to tell me everything.

• 1:05:56Speaker 01

  Well, this is true. Some things have to remain undercover.

• 1:06:01Mel Robbins?

  Jana, you are a national treasure. Oh, man. Thank you, thank you, thank you. Thank you for your service. And thank you for being here. And thank you. Thank you for spending this time with us. Wasn't she amazing? I loved every minute of it, and I loved being here together with you. And in case no one else tells you this today, as your friend, I want to tell you that I love you and I believe in you, and I believe in your ability to create a better life. And I also believe in our ability to do what we can where we are to start to create a better world together. All righty, I'll see you in the very next episode.

• 1:06:46Mel Robbins?

  I'll welcome you in the moment you hit play. Oh, my God, another coffee. This is great. This is how I'm going to get through today. Thank you.

• 1:06:57Speaker 01

  You guys sound dangerous.

• 1:06:58Mel Robbins?

  You're about to make us dangerous.

• 1:07:00Speaker 01

  In the best way. It's going to be hard to go home.

• 1:07:04Mel Robbins?

  Well, we don't want you to go home. You can stay with us.

• 1:07:07Speaker 01

  Nobody there making sure that everything is just hunky-dory.

• 1:07:10Mel Robbins?

  Well, Cameron can keep checking in on you. And you were being her.

• 1:07:14Speaker 01

  I'm wearing Becky's face and her hairdo.

• 1:07:17Mel Robbins?

  Oh, my God, one of my favorite people in the world is Donna.

• 1:07:20Speaker 01

  He wasn't listening at all. He looked up and saw me sitting there, holding my head in the air, and he let out this little noise, shriek, real soft. Scared him. It surprised him. It just really did surprise him. The only person that didn't really like it was the head of CIA, his dog. Dogs know. Dogs don't like hats either.

• 1:07:47Mel Robbins?

  They don't like hats?

• 1:07:48Speaker 01

  Yeah.

• 1:07:49Mel Robbins?

  You're right. Why do dogs not like hats?

• 1:07:51Speaker 01

  And the mustache.

• 1:07:52Mel Robbins?

  Oh, and a mustache drawn to the floor.

• 1:07:55Speaker 01

  That I so carefully put...

• 1:07:57Mel Robbins?

  Can we send stuff to your son? I mean, that would be... Just kidding.

• 1:08:02Speaker 01

  I've actually hired him. He does a lot for me. I've hired him. Now, if we're no longer in the air, I'll tell you one more thing.

• 1:08:14Mel Robbins?

  Awesome. All right.

• 1:08:16Speaker 01

  And we don't even care about the lipstick.

• 1:08:19Mel Robbins?

  Oh, no, you look fantastic. It was still on there. I could see it. Oh, and one more thing. And no, this is not a blooper. This is the legal language. You know what the lawyers write and what I need to read to you. This podcast is presented solely for educational and entertainment purposes. I'm just your friend. I am not a licensed therapist, and this podcast is not intended as a substitute for the advice of a physician, professional coach, psychotherapist, or other qualified professional. Got it? Good. I'll see you in the next episode. Sirius XM Podcasts.