Former Secret Service Agent Reveals How To Read ANYONE To Know Who You Can Really Trust

Get my New York Times Bestselling book, Make Money Easy! Former Secret Service agent Evy Poumpouras reveals the hidden psychology of human behavior that was used to protect presidents and can transform your relationships. Through harrowing experiences at Ground Zero on 9/11 and a near-death childbirth, Evy discovered a neutrality mindset that keeps her centered amid chaos. She shares tactical communication strategies that extracted confessions from hardened criminals and explains why comparing yourself to others sabotages your authenticity. This conversation unpacks how to read people accurately, gather intelligence in everyday interactions, and maintain your integrity when others want you to break. Evy’s BBC Maestro Course ‘The Art of Influence’Evy’s book Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live FearlesslyIn this episode you will learn:How to stop chasing external validation and find peace through a neutrality mindsetWhy watching other people's work can secretly sabotage your creative authenticityThe counterintuitive way to de-escalate conflict when someone is at their angriestHow to read when someone is lying by using strategic silence instead of more questionsThe exact technique Evy used to get confessions after other interrogators failedFor more information go to https://www.lewishowes.com/1764For more Greatness text PODCAST to +1 (614) 350-3960More SOG episodes we think you’ll love:Mel Robbins – greatness.lnk.to/1761SCDr. Ramani Durvasula – greatness.lnk.to/1577SCJefferson Fisher – greatness.lnk.to/1737SC Get more from Lewis! Get my New York Times Bestselling book, Make Money Easy! Get The Greatness Mindset audiobook on SpotifyText Lewis AIYouTubeInstagramWebsiteTiktokFacebookX

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:00Evy Poumpouras?

  You can't look to other people to support you for you to go do something. If you're saying, "You need to give me this so I can do this," they're not the problem. Your thinking is the problem.

• 0:10Speaker 01

  She's the Secret Service agent who's protected presidents. And she looked after the Obamas, Clinton, and Bush.

• 0:16Speaker 02

  With a master's in forensic psychology, she worked complex undercover missions. My girl, Evie Pumporous.

• 0:23Evy Poumpouras?

  Ask people questions, drop a question, and go quiet. Let them reveal themselves to you. If you want to know how to read people and if you want to know to gauge who's trustworthy, who's not, who's reliable, let them show you. But if you're jabbering away, you're not gonna see it. The mistake we make is we think there's good and there's evil. Evil people do bad things. Good people do bad things. Good people take advantage. Good people will hurt you.

• 0:48Lewis Howes?

  What's the tell or the question to know if someone is really lying?

• 0:52Evy Poumpouras?

  Okay, I'll answer this question.

• 0:55Lewis Howes?

  You have really kind of exploded in the last three or four years with your content. And every time you come on my show and the content I see online, it's around human performance, about optimizing yourself. It's also around human psychology and understanding people. It's understanding how to influence people in a positive way, understanding when someone's trying to manipulate you. All these things that you've learned through your studies, through real-world experiences, you know, protecting presidents through working in Secret Service, all these different things. I'm curious, what is the greatest skill that you've developed in the last four years, five years, since you've really kind of blown up in a bigger way? Of all the interviews and the content you do on TV,

• 1:39Lewis Howes?

  what is the biggest skill you've developed in the last four or five years for yourself that has continued to help you thrive personally? Because you had tons of skills when you were working in the field, but what about in these last four or five years?

• 1:53Evy Poumpouras?

  It's hard to say if it's just one thing. I think it's been a few things. One is, I let things be. I don't try very hard to analyze or understand. I was listening to your story before about the million dollars, somebody owing it to you. And it's very easy to get in that rabbit hole and all these things come in. And I've learned to kind of, I don't want to say surrender, but just let things be. And instead of not getting stuck in the dwelling thing, I'm like, alright, there's a lesson for me to learn here. That's one thing, like not trying so hard, not chasing things so hard. I've, I've learned that the harder you chase, it's, it's like a frenzy and it, and it, and it doesn't work.

• 2:38Evy Poumpouras?

  And when you kind of step back and you're like, I'm just gonna let it happen. I'm not saying, don't do the work, you have to do the work. And I think that's the other thing, you have to put in the work. Um, it's, and I don't, you know what else I don't do? I don't compare myself to other people.

• 2:55Lewis Howes?

  Really?

• 2:56Evy Poumpouras?

  No.

• 2:56Lewis Howes?

  How, how have you learned that? Because that's hard for a lot of people.

• 3:00Evy Poumpouras?

  The moment I start to do it, I stop. And this is, I've never said this, I'll say this here. I've never watched anybody else's podcast interview, ever. Not that I don't like your show, it's a great show. I watch the clips, I watch the clips. So for example, so I've done podcast interviews, right, your show. I won't sit and watch somebody else's because I don't want it to get into my head. Because then I start doing, oh, they did this, or I should say this or that. And to be frank, I actually learned this in Secret Service training from shooting. Because when you would shoot, they'd like line you up, and the targets were really close to each other, I mean, safety, like within reason.

• 3:42Evy Poumpouras?

  Um, but everybody could see everybody's target, and it was very easy for your eyes to go to the other person's target. And you start to kind of psych yourself out, oh, he, his, his hole's perfect, and mine sucks. And you might think like, well, what's the big deal? It is a big deal, because when there's forty special agents watching everybody else, they're like, she sucks, I'm not gonna take her out with me. Or he's not this, or they look like a mess. So you start to care, so. I don't, Louis, as I move up, I'm very careful. And when I look at other people's content, I look and I move on. And that's a really big thing. And I don't try to do what other people do.

• 4:23Evy Poumpouras?

  And sometimes I have people hit me up and they'll say, you know, I, Evy, you know, how can I be a better speaker? And you were talking about that before. Or how can I be a better interviewer on my podcast? And I want to sound like this person. And I, and I, and I'm like, stop watching what other people do. If you want to mess with your head, look at what everybody else is doing and then compare it to you. And then now, instead of you being just like genuine and authentic, you're trying to do what other people do. And that doesn't work. And I really feel like that's the biggest thing. Even when I go on the news, I cover news here at 30 Rock for NBC. I cover law enforcement and crime.

• 5:05Evy Poumpouras?

  I, I'll, I'll listen to the other news anchors, but I'm always very careful when I listen to other commentators to, to really just be like, just do your thing. Just do your thing.

• 5:17Lewis Howes?

  That's interesting you say that because...

• 5:24Lewis Howes?

  It's interesting you say that because when I launched the School of Greatness over 12 years ago, I remember saying to myself, I don't want to hear another pod, I don't want to listen to any podcasts because I don't want to be influenced on what other people are doing. And I just said to myself, if I wanted to listen to a show, how would I want it to sound for me? Like, what would I want? Not trying to mimic everyone else. And I think it really served me well because I was like, okay, I want the intro music to be positive. I want it to be this. I want to start this way. And I want the flow to be a certain way. And so I didn't have any, I guess, judgment about what other shows did. And it's funny because I actually just listened to an episode of... I'm more of a scripted show, which I usually don't listen to. But I listened to it and I was like, oh, that's interesting.

• 6:07Lewis Howes?

  And I could, and I could, I saw myself comparing myself to a scripted show. On how they use their music and this and the voice acting and all that stuff. And I think it was also it being out of my industry, being a scripted show. Actually, I was like, okay with it because it was adjacent, but it wasn't in my kind of interview world. And so I was able to get some inspiration without being too judgmental of myself. And kind of say, how can I pull from this industry into my industry? So I thought that was also something that was good. But when I launched the show, I didn't listen to any podcasts. And it was really helpful for me. But I also think, what about having a mentor though? You had coaches and guides who you probably looked up to in Secret Service and training.

• 6:52Lewis Howes?

  That had a certain level of success, right? So don't we want to also have certain mentors or coaches or people we can get feedback from? Without comparing to, but guiding us?

• 7:03Evy Poumpouras?

  So I'm gonna be honest, I've never had a mentor. I've never had one. I actually didn't even know what the word meant for a long, long time until it became popular. So I never had someone where I was like, oh, I want to be like that. I didn't have that. Um, so maybe I didn't know what I was missing.

• 7:24Lewis Howes?

  But you had coaches, right? Or people that were like training you in the field?

• 7:27Evy Poumpouras?

  Louis, they're not coaches. They're like drilling you to the ground. They're trying to make you fail. Louis thinks it's like, hey, you go. They're more like, you're a loser, you're this, you suck, quit now.

• 7:40Lewis Howes?

  Quit.

• 7:40Evy Poumpouras?

  Quit, you're gonna get somebody killed.

• 7:42Lewis Howes?

  They were the opposite of mentors.

• 7:44Evy Poumpouras?

  They were the opposite. The first time I did, when I joined the NYPD, which was before they built the new academy, which is really nice. I, I went to the rinky dinky one. It was attached to the 13 precinct down in the twenties for my New Yorkers, if you know where that is. And this thing's like the stairwells are caving in, it's like a dump. There was like, it was wild, but there was a gym and the gym had this green line. And it was like the green line of death. And they would have you run this line 25 times. 25 times was a mile and a half. And like that was one of the test markers they would do. And you would run this line and they have you run it ranks. You had to put your arm out. So it was like shoulder to shoulder. I couldn't fall back. And then the person behind me couldn't fall back. Cause if it was just like this whole ranking system.

• 8:27Evy Poumpouras?

  If you fell back a little, they would pull you out. They would yank you out. And then it's not like they feel bad for you. They put you in the middle. And then they have you run suicides back and forth across this huge gym. I mean, people would, I would see grown men go like puke, go over to the trash can, puke. And then they'd be like, get back in there. So the first time, like I wasn't a great runner. I never really had to run before I went to the academy. So my first run, I fall out. I'm what they call a fallout and they yank me out. I will never get the instructor. She was like, and who's a woman? You think women, women. She was like, come on, drama queen, get out. You know, I was thinking, where is this coming from?

• 9:11Evy Poumpouras?

  And I'm doing my runs, my suicide runs. I'm heaving. And then they have me and the other fallouts stand in the middle. The run's done. They make everybody in the gym do an about face to look at the center. And you're looking at about maybe 500 people. And they get in there and they're like, do you see these people here in the middle? They're gonna get you killed. So when you all go in the locker room downstairs to change, you tell them they need to quit. You all should not be here. Get out. So those were my coaches, Louis.

• 9:47Lewis Howes?

  Interesting. When you have people trying to get you to quit, and that's their job. How do you learn to have self-respect or believe in yourself that you're capable of what they're not telling you to do?

• 10:00Evy Poumpouras?

  When I started in the NYPD and I joined, I was very naive. I was like NYPD academy. It'll be like college. I'm like, it'll be fine. I just survived college and I was very wrong. They're paramilitary structures. So I was very a novice. I knew nobody in the military. I knew nobody in law enforcement, so. When I went that first week and everyone's yelling at you, they're talking to you like you're garbage. I, that's just the way it was. I remember that first week being, what did I do? And then my family too was not supportive at all. They thought I was bonkers. All my friends thought I was nuts. So I was really, really very alone in that moment.

• 10:43Evy Poumpouras?

  And I had one friend who had, he had done wrestling, he, sports when he was in high school. And he's like, and I remember being upset. He's like, and I was like, I'm gonna quit. And he said to me, don't quit. It's a game. It's a game. And I'm like, what do you mean it's a game? I didn't, I didn't understand. He's like, that's what they do. They wear you out. They, and they want people to quit. They want the weak to quit, so the strong stay. And he's like, don't let them win. And I stuck it out and every day got a, a little bit easier and a little bit easier and a little bit easier. But yeah, you go in there, you feel like a loser. You do. You feel like you're weak. You know, and you're, you're, you're in front leaning rest for, for nothing.

• 11:25Evy Poumpouras?

  I remember somebody's phone went off in my company. It was called a company, like in the back. Instructor hears it and he's like, everybody get down. And they put us in front leaning rest for something like thirty minutes.

• 11:36Lewis Howes?

  What is that, a plank or something?

• 11:37Evy Poumpouras?

  It's a plank.

• 11:38Lewis Howes?

  Okay.

• 11:39Evy Poumpouras?

  But a really horrible one.

• 11:40Lewis Howes?

  Wow.

• 11:41Evy Poumpouras?

  So it was, I had to really endure that. And then, you know, when you go to the, the US Secret Service Academy, again, like everyone's looking at you going. And that, that's even more curated. NYPD fifteen hundred, uh, people in my class. NYPD cadets. First month, three hundred quit.

• 12:02Lewis Howes?

  Wow.

• 12:03Evy Poumpouras?

  They were happy to see you go. They're like, bye bye. Bye bye. Don't come back. They didn't care. And then NYPD, now I went to a class of fifty, excuse me, Secret Service fifty-four. And now like you're really seen. And there they, they, they did, they invested in you because it was a much more lengthy process. And they did wanna see you succeed, but at the same time, they're like, hey man, if you can't cut it, there's the door. And so you really have to endure and not, and sometimes people may not want you there. And then that's another obstacle, but every day.

• 12:41Evy Poumpouras?

  Everybody seeing what you do and even grades like they would post scores up so people could see it. So there was no. Yeah, it's no. No, so you're. It's also the shame that you don't want of not performing. So it's not just for yourself. It's like. Everybody seeing you. Not do what you need to do.

• 13:01Lewis Howes?

  I mean, so I mean. I know there's people here who have maybe parents that didn't believe in them or siblings that were putting them down or. Just didn't have good experiences as adults where people weren't empowering them. So how did you learn to feel empowered? When people were trying to force you to quit. They wanted you to be humiliated. They wanted you to look bad. They were happy if you failed. How did you stay, I guess, confident or believing that you were above it? And created an environment of. The I'm OK, no matter what they think.

• 13:34Evy Poumpouras?

  So there's kind of two lanes. One lane is it's people that love you and care about you, but don't support you. And then the other lane is people that may. Maybe envy you or jealous of you do want your harm. This lane here, they need to not be in your life. And the moment you realize that, you don't have to tell them. But you should start to fade out. You know who those folks are and. You don't need to be like, hey, you know what? Save it. Save it because you need that energy so that you can go do what you need to do. Right? The the point is to fade out and then before you know it, they you're not there anymore. And they're like, where'd she go? I'm I've been gone months.

• 14:12Lewis Howes?

  Right, right, right.

• 14:20Evy Poumpouras?

  The other lane is that people that you really want to support you and you you want them to do that for you, but they. Forgive them.

• 14:30Evy Poumpouras?

  My parents were immigrants. My mother grew up in a village, like literally a village, dirt poor. I mean, the bathroom was in the. Forest. And when I was a kid and I would go visit, like it was a hole in the ground and a shack next to the chicken coop. Right? And so my mother grew up dirt poor. My father grew up very poor, dirt poor. They were from Greece. So they couldn't.

• 14:58Evy Poumpouras?

  So they couldn't understand what I was doing. They didn't understand it. My brother, he's like, "You can go be a cop." You know. He didn't like cops. I didn't even like them. But life takes you in a weird path. So I just learned, like, forgive them. But, you know, I'm gonna be transparent with you. Like, you can't look to other people to support you for you to go do something. It's nice if you can get it. But like, if you're saying, "You need to give me this so I can do this," they're not the problem. Your thinking is the problem.

• 15:37Lewis Howes?

  Can you explain more of that?

• 15:42Evy Poumpouras?

  It is, "I'm not going to do this because I don't have support. My mom's not behind me. My dad's not behind me. This person is supporting me. My friends are making fun of me." So what I just did is I made these external factors, the deciding factors of whether I do something or not. And then, you know, and we've all been there where we listen to other people, myself included, and then we are pissed. "Why did I listen to this person?" And then we're mad at them. Uh-uh.

• 16:12Evy Poumpouras?

  We have to be mad at ourselves and be like, "I chose to listen." And so I had to learn over time, "Don't listen." And you also know intuitively, if it feels like you need to go this way, then just go. And if you're wrong, you're wrong. Like, if you fail, you fail. I'll share this story with you, because as you were talking, I was thinking about when you were sharing all the ways in which you failed or you didn't feel right. Before I went to the NYPD, I actually took a test to be a probationary, not a police officer, to work as a probation officer. And I started leaning into law enforcement. I really wanted the job. It was gonna be my first real job out of college.

• 16:54Evy Poumpouras?

  And I was like, so I get a date and time to go take the test. I go to Brooklyn. I won't forget it. I'm super nervous, because I'm like, "Wow, this is like a real job." You know, again, I came from very... A labor background, my parents, you know. And so I show up to take this test. And I'm really, really nervous to take this test. And I'm taking the test and they ask us a question. I had to write an essay, but I was so nervous. I, I had a hard time writing my essay. Time's up. I didn't do a good job. And I knew it, I'm like, I failed this thing. And sure enough, I failed it. Fast forward. A couple of months, a couple of maybe weeks ahead. The woman who gave it to us, there was a woman who gave us the test, like the proctor. I go to a wedding and I see her.

• 17:39Evy Poumpouras?

  Now, she's a probationary officer. And I see her at a wedding and I'm like, oh my gosh, that's the woman that gave me the test. So I mustered up my courage, because I felt shame, because I failed it. She failed you. She failed me, but I failed myself. Because I didn't do a good job on that test. So I go up to her and I'm like, hi, I'm so and so. I, I took the test a couple of weeks ago. I didn't do very well. Hopefully I'll get a second chance. But I just wanted to come over and say hello, despite feeling that shame. And I turn, you know, she shakes my hand. Uh huh, she gives me one of those.

• 18:13Evy Poumpouras?

  I turn around, I walk away. Now, my mom, who's seated at a table across, my mom's like a very, I don't want to say naive, but like, she's just not. She doesn't look for negative things. I go back and my mom says to me, come here. Who was that? And I said, oh, that was the woman who proctored the exam. She was the recruiter, the one that didn't do well. She's like, the moment you turned your back, she was laughing at you with her table and saying stuff about you. Why?

• 18:42Evy Poumpouras?

  And I remember, I say, I remember, I was like, because I failed. And I didn't do well on that test. And she's probably looking at like, who's this ditz? Who thinks she's going to go into this field? You know? So can that crush you? Sure, I'd be lying if I didn't say like, I felt shame. But then there's also this, also this other part of you that's just like onward. You know? And so from that, I became a Secret Service agent. There you go.

• 19:15Lewis Howes?

  I'm curious about this, because I know there's a lot of givers in this room, people that want to give generously and have a lot of love in their hearts and just think everyone, well, maybe not in New York, but think everyone's positive. Growing up in Ohio, I was just like, "Oh, everyone's a good person." But then I moved to New York and I was like, "Okay, it's a different vibe." Gotta get that thick skin up in here, but people are getting it. I'm just teasing. But as a, you know, as a master of human behavior, human psychology, human nature, how do you think people can really understand if someone's being a giver and generous with trying to meet them or connect with them, whether it be intimately or career, business-wise, versus actually wanting to take something from that person? How can you tell if someone's really a giver when they connect with you?

• 20:00Lewis Howes?

  Or they really have a different agenda?

• 20:04Evy Poumpouras?

  So this is where the naivety comes in. We project onto others what we think they are because of what's in our heart. "I'm a giver, so everybody is."

• 20:13Lewis Howes?

  Yeah.

• 20:14Evy Poumpouras?

  You know, in my background, in the U.S. Secret Service, I was a polygraph examiner and an interrogator. They sent me to become, to do the lie detector test. And I would help the U.S. Secret Service and local police. And I'd also go overseas to interview people who did really, who committed crimes, right?

• 20:36Evy Poumpouras?

  The mistake we make is we think there's good and there's evil. Evil people do bad things.

• 20:44Evy Poumpouras?

  Good people do bad things. Good people take advantage. Good people will hurt you. And so, the thing that I hear people, and the mistake is, "They're so nice." "Oh, he's such a nice guy," or "She's such a nice person," or, you know, "I don't understand what happened." Don't do that.

• 21:06Lewis Howes?

  Just don't do that.

• 21:06Evy Poumpouras?

  Don't do that.

• 21:07Lewis Howes?

  But can't you go on the... But then you have to always be on guard with everyone you meet?

• 21:11Evy Poumpouras?

  No, you need to be aware. You need to have your brain on. You can't turn it off because you're like, "Oh, everyone's great," because it's not. There's a naivety to it, and that's on you. Like, it just isn't. It's just the truth. And so when you live in that reality and you look at people, even if they're nice, a nice person can hurt you. A nice person can take advantage of you. Good people do these things. So I always tell people, "Look at the behavior." If that relationship becomes imbalanced, so if you become the giver, giver, giver, they're taking, taking, taking, you've helped create that imbalance. You also play a role in that.

• 21:48Lewis Howes?

  Yes.

• 21:50Evy Poumpouras?

  You also play a role in that. And if you keep giving because you're thinking, "Oh, I'll eventually get back," pause and stop. People show you. Pay attention. I always say, "Look at the behavior of the person." Don't label people. Label the behavior. Labels are for clothing. Label what they show you. They will show you. So if it becomes one way which you helped to foster, and that's okay, correct it, and then pull back. You know, and even today, I'm always aware. It's not that I don't... You know, I don't want to believe in people. I do, but it's kind of like President Reagan used to say this. "Trust, but verify."

• 22:35Lewis Howes?

  So, let's say you've started some type of giving-taking relationship. It doesn't matter if it's intimate or a career or whatever, but you meet someone and they're taking, you're giving. How can you start to make it shift so you can feel better without being a jerk or saying, "You've never given me anything in return," and being like, they're supposed to give you something in return? How can you shift that energy?

• 22:59Evy Poumpouras?

  It depends what you want. If it's that much of a taker...

• 23:04Evy Poumpouras?

  Goodbye.

• 23:04Lewis Howes?

  Yeah.

• 23:05Evy Poumpouras?

  Like, you can't change people.

• 23:07Lewis Howes?

  Mm-hmm.

• 23:08Evy Poumpouras?

  And people, people will see people and we're like, oh, they have the potential. It's not, do they have the potential? What could it be? What it was? It's like, what do you have now? You must live in truth. What is the reality? Not what you wish it to be, not what you want it to be, not what it was, not what they could be. And then at the same time, allow people to be what they are. This is what I have. What do I want to do with it? But we try so hard, I'm going to this, I'm going to shift, I'm, I'm gonna do that, and then that's gonna yield me this. You're 50% of the equation, but they're the other 50. And they've got their own brain, their own intuition, their own intentions, their own whatever's going on. And then we're gonna come in and what?

• 23:50Evy Poumpouras?

  And a little bit, like, how narcissistic of that, of us is that to think like, oh, I can do this?

• 23:55Lewis Howes?

  Mm-hmm.

• 23:55Evy Poumpouras?

  Let people be what they wanna be. Now, if they want to shift and change to have a better relationship with you, because you want to make that investment, make it. But some people don't. Leave them. And then now you have a choice. Do I keep you in my life? Okay. If I don't keep you, goodbye. If I do keep you, how much do I keep you? Or how much do I interact with you so that I am also healthy?

• 24:19Lewis Howes?

  Mm-hmm.

• 24:20Evy Poumpouras?

  Right?

• 24:21Lewis Howes?

  Mm-hmm.

• 24:26Lewis Howes?

  I'm curious, do you, have you noticed differences from working in governments or working in the Secret Service world versus, I guess, working in the civilian world afterwards? And how people act and interact?

• 24:38Evy Poumpouras?

  Oh, yeah.

• 24:40Lewis Howes?

  What's the difference between the government world versus civilian world?

• 24:43Evy Poumpouras?

  Well, I can't say government, because it's a big word, you know? I can say US Secret Service, because everyone's right. Um, but like, I'll give you an example. If a special agent said to me, Evy, I'll call you tomorrow at 9:00. They called me tomorrow at 9:00. If a special agent was like, I'll meet you there at 9:00, they were there at 8:50. Or in the civilian world, it's like, meh.

• 25:07Evy Poumpouras?

  I forgot, I went by Starbucks. You know, I overslept. Like, you showed up. Like, you, you, you showed up. And also, there was a lot less personal stuff.

• 25:23Evy Poumpouras?

  Like, you didn't bring your baggage with you everywhere you went.

• 25:25Lewis Howes?

  Really?

• 25:29Evy Poumpouras?

  You burden other people.

• 25:32Evy Poumpouras?

  It's okay to go to people for guidance once in a while. But it's also, how much are you going, how much are you taking from people? So if I come in with all my problems to work, you're just like, I don't want to stand next to her, I'm gonna get one right in the head, because she's gonna be thinking about... You gotta be on the ball. So you gotta perform. Also, like, sick leave did not exist. You never called out sick, at least on the president's detail. You never called out sick. Sick leave was something you scheduled.

• 26:06Evy Poumpouras?

  So if you were sick, you showed up either sick to the White House and maybe they would send you home.

• 26:12Lewis Howes?

  Uh huh, wow.

• 26:13Evy Poumpouras?

  Or you were in the hospital.

• 26:14Lewis Howes?

  Right.

• 26:15Evy Poumpouras?

  You could not call out sick, because if I called out sick, the whole system or structure that was created would collapse. Just one player not there. So you showed up. So, in the civilian world, not everybody shows up. So you choose who you're gonna be. You could look at other people that like, but they do that. I don't care about them.

• 26:37Lewis Howes?

  Yeah.

• 26:39Evy Poumpouras?

  Like, it's always like, what's your integrity, what's your character? You show people who you are. So when people know that you're the person who's gonna show up, it's actually competence. When they, when they know you're gonna be there, you're reliable, you're consistent, you, you do what you're going to say you're going to do. That is huge. People today, Louis, call me up and they tell me all sorts of stuff. I have people come to me and and if I need something, people always deliver. And I always, I was thinking about this, I'm like, how come, why is that? Why is it that if I have somebody call me, my phone rings? Or if I call someone, they answer on the first ring? And I'm like, you know what? I'm like, because I brought that integrity and ethos with me. And they're like,

• 27:23Evy Poumpouras?

  I know she will come through. And I think that's kind of the difference from the civilian world. Not everybody's like that, but those are the differences I see.

• 27:33Lewis Howes?

  How do you navigate it then, you know, being in the, I guess, the public world more, rather than the private world, where you're getting pulled in a lot of directions, you're building your business, your brands, you have opportunities left and right, people are trying to... You know, whatever. Get something from you or help you or say they're gonna help you, but then they don't deliver. How do you navigate that emotionally or mentally in this kind of world now?

• 27:58Evy Poumpouras?

  You You have to be careful. Like, I'm always discernment.

• 28:05Evy Poumpouras?

  Discernment, like, turn that brain on and really think and listen to what people tell you. I don't even wanna say turn that brain off. It's just like, listen. Look, look at, look at, you know, Odysseus, the ancient Greek saying, "Look at your opponent. It will tell you everything you need to know. Don't listen. Look at them." When I say look, like, look at what they show you. And everybody, here's the thing, everybody in pursuit of their self-interest, right? It's not always going to be in alignment with what you want. I, they want this, but it might not be to my best interest. So you have to look at what they're selling you, what they want from you, what they're asking of you.

• 28:47Evy Poumpouras?

  Whether you want to give them that or not, you don't just always have to give. You, you wanna have that discernment. Make good choices. You're gonna make bad ones or make mistakes sometimes. It's okay. And at the same time, don't be afraid to make mistakes. But I navigate carefully, cuz you're right, as you, and again, I was listening backstage. You know, as you move up, as you've done well, it's like, "Hey, Louis, remember me from middle school?" You know, and I'll get, you know, messages sometimes. I got a message from a girl that bullied me. Like, "Hey, Evy, oh my god, remember me? We used to go to school together." Like, on social media, I'm like, "This person?"

• 29:28Evy Poumpouras?

  You know, she's remembering like rainbows and unicorns, and I'm like, "Do you remember what you did to me?" Right? Those things were, will happen. But going back to originally what you asked me. The key is this, we don't bend the world to us. We don't make people adapt to us. We become adaptable to the world. So when I shift, I shift with who I have in front of me. This is not manipulation and this is not me pretending to be something I'm not. I look at the human being I have, I look at the behavior, and I adapt to them and to their world. I don't make people come to me.

• 30:05Lewis Howes?

  Really?

• 30:06Evy Poumpouras?

  No, because that's rigidity and then I'm gonna have problems. That's the mindset. Well, I'm just gonna show up, I'm gonna be me and you know, whoever likes it. Good luck with that.

• 30:15Lewis Howes?

  And if they don't accept me at my worst, they don't deserve me at my best, that type of saying, right?

• 30:21Evy Poumpouras?

  Yeah, it's like, who do I have in front of me? Also, who is this person? What do they need from me? Sometimes you may have to work or do business with someone you don't like. You may not have a choice. That's okay, but then you adapt your behavior to fit that situation. That's what I mean by adapt. What's the environment I'm in? And what version of myself do I need to bring to be successful in this environment? Some people, you have to be careful. Some people, you shouldn't share so much. Some people, you can be open with. Some people, you can go to, to share a problem. Some people, you cannot. You adapt to the world and you will do, you will do great. It was, it was the same thing that I learned when I did interviewing

• 31:06Evy Poumpouras?

  or when I dealt with the public. If I had somebody highly emotional, okay? I knew that I would have to like,

• 31:14Evy Poumpouras?

  pull back on the Secret Service persona and bring more of Evy in the room.

• 31:19Evy Poumpouras?

  You know, or I would look at them. Like, there was this young woman who, you talked about, you know, sexual assaults against children. Sadly, I worked many of those cases. There are so many out there and it's just such a prolific problem and it's, it's just not talked about. But I would work so many cases where I would have to talk to offenders and sometimes I would have to see who do I have in the, in the room. One case, I had a nanny.

• 31:52Evy Poumpouras?

  And she had done something to an infant. And she, she had, there was a fracture in the infant's arm and they suspected the nanny. State police interviews her multiple times. They're like nanny's gonna give you nothing. And the state police actually called you a secret service and said, "Look, we think she did it. Maybe the dad, can you send an agent up?" And so I would go out to, to help with these difficult cases. And in fact, they were like, "We're not sure if it's the nanny. We're not sure if it's the dad." So I remember, I was like, "Send me their statements," because they gave written statements. And I read the statements, and after I read the nanny's statement, I'm like, "I want the nanny. It's not the dad."

• 32:32Evy Poumpouras?

  So I sit with the nanny, this young woman, single mom, overworked, two kids of her own. She's trying to show up to do babysitting, to make a living. She's sitting in my chair, and she's like this, and she's talking to me like this. And I mean, this girl looks broke. I mean, broke, in, in so many ways. So I can't come in like, "Hi, I'm Special Agent so and so. Good to meet you. Have a seat." "Hi, I'm Evy. How are you? Can I get you something? Do you want something to eat? Do you want something to drink?" "Please, sit down." And she had a softer tone. I brought in my softer tone. That's what I mean by adaptability. It was still me, but it was the version of me she needed to get through that interview.

• 33:15Evy Poumpouras?

  I also needed to know what she did or didn't do. So she had been interviewed four times by state police, gave nothing, hour and a half, I had a confession. I didn't even have to polygraph her.

• 33:29Evy Poumpouras?

  So people will reveal more and adapt to you more if you're willing to adapt to them. Let go of your ego a bit. Let, stop flexing. We don't need to flex so much.

• 33:43Lewis Howes?

  Is it more of the questions in which you ask, or the energy in which you bring the questions that gets someone to reveal the truth about something they're holding back?

• 33:55Evy Poumpouras?

  It is both. It is both. Actually, it's probably less of you asking questions and more of you shutting up.

• 34:07Evy Poumpouras?

  Shut up. It's like my ethos.

• 34:11Evy Poumpouras?

  When you talk a lot, you do not allow other people to reveal themselves to you. I don't like to talk. I know I'm on stage and I know I'm doing the talking with Louis. But in reality, I am that person who's just like, "Tell me about yourself, because I don't want to talk about myself." Ask people questions, drop a question, and go quiet. Let them reveal themselves to you. If you want to know how to read people and if you want to know to gauge who's trustworthy, who's not, who's reliable, let them show you. But if you're jabbering away, you're not gonna see it.

• 34:46Evy Poumpouras?

  So, there's so much power in gathering. I call it gather intelligence. Gather intelligence on the people around you. Then you can make educated and well-informed decisions on who you should do business with, who you should date, who you should marry, who you should be around and who you should have no no contact with. But you can't make those decisions when you're doing all the talking. I really am a proponent of less, less, less, less. And you know, honestly, people love to talk about themselves, don't they? Let them go. They're gonna love you for it.

• 35:19Lewis Howes?

  Exactly.

• 35:20Evy Poumpouras?

  They're gonna be like, "That lady Evy, I love her."

• 35:22Lewis Howes?

  Exactly, exactly.

• 35:23Evy Poumpouras?

  You know?

• 35:24Lewis Howes?

  There are some people, Evy, that are masters at lying. There's some people that are not good liars. And you can tell, like, oh, there's something off. They have easy tells, or they're just like, it's hard for them to lie, right? They'll try, but you know something's off. But for those who are masters at lying, or maybe they just hide just enough of the truth, or they just don't reveal certain truth. It's like a gray area. What's the tell? Or the question to know if someone is really lying?

• 35:53Evy Poumpouras?

  Okay, I'll answer this question, but I'm curious. What kind of liar are you?

• 36:00Evy Poumpouras?

  Everybody lies, we're all liars. Let's own it.

• 36:03Lewis Howes?

  I'm a naive liar. I'm a naive liar.

• 36:05Evy Poumpouras?

  What does that mean?

• 36:06Lewis Howes?

  It means...

• 36:10Lewis Howes?

  It means if you ask, it's... Here's the thing, when Martha...

• 36:16Lewis Howes?

  This is a commitment I made to Martha when, the day I met her. I said, "You ask me anything, I'll tell you the truth."

• 36:23Lewis Howes?

  But, you don't have to share.

• 36:26Lewis Howes?

  But also, don't ask me cer- I may not wanna have the conversation that you're asking me. So I may say, like, "I'm not having this conversation." So don't ask certain things that I also know you don't wanna know about my past. So it's more like... It's not like harmful stuff, like, I just don't want it to be some ideas in her mind about, whatever, past relationships, or just positions, whatever it might be, right? It's like, "Okay, let's keep certain things out."

• 36:55Evy Poumpouras?

  Do you see how much you learn when you don't talk?

• 36:57Lewis Howes?

  So it's more of a naive... Exactly. I'm just sharing everything now. No, but I told her, I told her, "You ask me a question, I'll give you the truth." "But, you ask me a question, I may not reply and say, you know, it's not something I wanna talk about, also." So it's like, I'm being naive, or I'm just not sharing, but I'm being honest with you that I don't wanna share. But she'll ask me a lot of stuff, and I'm like... It took me a lot of courage in the first year of dating Martha, where she would ask me very vulnerable intimate stuff, and I would just tell her the truth. And I was so used to getting screamed at in the past, that I was waiting for like this reaction. And this is when I knew that Martha was the right match for me.

• 37:39Lewis Howes?

  When I could be fully truthful about anything that I'm afraid of, or ashamed of, or just like, things that I've done, or whatever it might be. And her accept me. Maybe she didn't like it. It's not like she was like, "Oh, I'm glad you did that, or went through that experience." But, she was like, "Okay, I accept you." Like, "I understand this is part of your past, and it's all a part of you, and that's okay, and I accept you." And, I never felt emotionally safe in intimacy, because when I would share the truth, I would always have some negative reaction, or some blow up, or frustration, or sadness, whatever it might be. So for me... It allowed me to continue to be truthful about everything. And feel like, oh, I'm gonna feel safe either way.

• 38:23Lewis Howes?

  But I don't think you should be truthful to everyone. About certain things. You know, it depends on context, right?

• 38:30Evy Poumpouras?

  So you know what's interesting? Well Martha's a great interviewer, by the way.

• 38:33Lewis Howes?

  She's great.

• 38:34Evy Poumpouras?

  I need to meet her.

• 38:35Lewis Howes?

  She's great. She makes you feel very safe in her presence.

• 38:39Evy Poumpouras?

  So what she does. And is what you should all learn to do. Is she doesn't show judgment. If she wants to know the truth about something. You want to be non-judgmental. Even if that person is telling you something you don't want to hear. Let's say. You have a partner, or spouse, or someone you're with. And you're trying to figure out if they're cheating on you. I'll make it super simple. And if they start to reveal stuff, and you start yelling. Guess what?

• 39:09Lewis Howes?

  Oh yeah.

• 39:10Evy Poumpouras?

  Interview's over. So here's the question. What is your goal? If your goal is, I need to find out what this person has done. So I can make a decision of whether I want to stay with them or not. I need information. So this is when you have to self-regulate. And say, I'm not here to yell, I'm here to get intelligence. Intel. So I can make a good decision. Because when you don't have intelligence, you make bad decisions.

• 39:38Lewis Howes?

  That's true.

• 39:39Evy Poumpouras?

  When people feel that you're going to judge them, they're gonna stop telling you stuff, and they're gonna filter information. And then you're gonna make bad decisions in life. Because you don't know the truth. And the choices you make are made off of bad information. That's the key. Then when you get everything you need to get. Then you can go. So, there's a difference. Do you want to be right? And ream the person? Or do you want to get the information so that you can truly know what to do? So that you can play chess. There's chuckers, and then there's chess. People that yell and scream and shit. And, you know, and I'm not saying that sometimes it's very emotional and we lose it. Self-regulate, like own it. I'll tell you the story. I had a boyfriend. Actually boyfriend, we were together. He leaves me.

• 40:25Evy Poumpouras?

  He starts dating somebody else. Broke my heart, broke my heart.

• 40:28Lewis Howes?

  How old are you? Roughly?

• 40:30Evy Poumpouras?

  I'm in my twenties. I'm in my late twenties. A secret service agent. I know.

• 40:37Lewis Howes?

  He was a Secret Service agent.

• 40:38Evy Poumpouras?

  Believe that?

• 40:40Lewis Howes?

  He was as well. He was as well.

• 40:42Evy Poumpouras?

  He was as well. So he leaves me, breaks up with me, and then I surmise he's seeing someone else, and then he is. Goes to that person, sees that person. Then all of a sudden, he reappears once later. Evy, Evy, Evy. You know, now, he broke my heart, so of course, when they do the leaving and you're the one left, you're like, oh.

• 41:02Lewis Howes?

  He wants me back.

• 41:03Evy Poumpouras?

  He's back. But something wasn't right, right? And I'm a polygraph examiner at this point, so... And I surmise, I'm like, I think he's still talking to her, but he's trying to talk to me.

• 41:18Lewis Howes?

  Sneaky dog.

• 41:19Evy Poumpouras?

  Sneaky dog. So as painful as it was,

• 41:22Lewis Howes?

  Sneaky.

• 41:23Evy Poumpouras?

  I started asking questions. You know, what happened? You must miss her. You talked to her. What was that like? And he starts revealing information to me. Now, my heart's broken as I'm hearing this. Don't get me wrong. But he starts revealing, yes, I'm talking to her, and I'm talking to you, and I don't know what to do. I'm so confused. I'm like, must be confusing, you know?

• 41:47Evy Poumpouras?

  I mean, tell me more. So I'm sitting, listening through this.

• 41:52Lewis Howes?

  But you're also emotionally, as a human, you probably miss him, or you felt hurt, or sad, or maybe you still have some feelings.

• 41:58Evy Poumpouras?

  I'm from New York. I was doing every like, FFF, like, I'm trying to make this PG-rated, this interview, but inside me, I'm like...

• 42:05Lewis Howes?

  Yeah, yeah, yeah. Do you have any feelings for him still?

• 42:09Evy Poumpouras?

  I'm gonna key your car. That's what I was thinking. You're like, I'm gonna key this guy's car. That's what we do in New York. It's like, I was playing it all out in my head. I'm listening to this because I need to know what's going on so I can make a decision. Because I don't want to get hurt again.

• 42:22Lewis Howes?

  Yeah.

• 42:24Evy Poumpouras?

  First time, okay. Second time, it's on me. So he reveals everything. He's like, you know, so in the end, it's like, I just don't know what to do. I don't know who to be with. This is where I got him. I got it all. I was just like... So it ends. I have everything I need now, so I still couldn't help myself. I'm not saying you should do this, but I was like, you know what? Let me make it easy for you. I'm no longer a choice. I suggest you go to her.

• 42:49Lewis Howes?

  Wow. So...

• 42:54Evy Poumpouras?

  Now, I'd be lying if I didn't tell you it broke my heart. But at least I had enough information so I can make a good decision for myself. Because I didn't show judgment, because he could have started telling me this stuff and I could have shredded him. "I'm Greek, I'm from New York, forget it."

• 43:15Lewis Howes?

  How do you, I mean, how did you develop enough self-worth that once you were, I guess, hurt or left, that you didn't feel like you were going to go back to the same person who hurt you? Because I know I've made that mistake in the past and I'm sure people here who have gotten back into a relationship where they're like, "Oh, this person, I knew they weren't right for me. I knew there was something off. We broke up and now we're going to go try it again, but something's still not off." How did you get the courage or the worth or the the knowledge, I guess, to say, "I'm going to be okay without this person, even though they're saying they want me back? And maybe I miss him a little bit, but I'm going to be okay."

• 43:53Evy Poumpouras?

  Because you are going to be okay. In the end, isn't it always okay? It always levels out, right? It's always okay in the end. It always is. No matter what you go through, it's like this. But it's your choice if he wanted to go like this or like this.

• 44:12Evy Poumpouras?

  There's a there's something I adopted and I really have to say that being in the U.S. Secret Service helped me adopt it unawaresly. It's a neutrality mindset. Where you don't have high highs and you don't have low lows. And you kind of live always in the middle, so even when devastating things happen to you, you don't drop. But at the same time, like, I don't celebrate high highs. I'm not like, "Oh, my God, you know, like, my book is going to be this or my book's going to be that." Like, you, like, you launch a book, you want it to be great, but you can't tie your happiness to how successful, let's say, the book is or isn't. I hope it does great, but if it doesn't do great, I'm okay. Because if you're like that extreme where you celebrate the high highs, then when you crash, you're going to crash.

• 44:58Evy Poumpouras?

  But if you're somewhere in the middle and you have this, it's called, it's a neutrality mindset. Actually, Dr. Gabrielle Lyon is the one who, who kind of like, I think you've had her on your show as well. So she's my doctor and she, she actually treats a lot of Navy SEALs, Secret Service agents, stuff like that. And she's like, you're, she's like, you're all the same. She's like, "None of you get super excited, but none of you get devastated when something happens, because you start to learn to live in this middle space. Because what you don't do is you don't allow external factors to dictate, "I'm happy, I'm sad, I'm steady. Now, I might do this here and there, but I'm not doing this, and I'm not doing this." The external environment cannot dictate,

• 45:43Evy Poumpouras?

  and truly, other people cannot dictate where you're going to be. Because people can come and people can go. And although something may start positive, it may turn out a different way. And it's okay.

• 45:57Lewis Howes?

  Yeah. And going into the, you know, getting the intel from someone, you mentioned the word like, not being judgmental. I think one of the things that Martha has learned through being an actor for a long time, she's always telling me, "When you're taking on a role of an actor, as an actor, and you're taking on a role from a script, you can't judge the person you're taking the role of. You can't make them wrong for being a drug addict, or whatever it is, because you're not gonna be able to live their experience as an actor." I don't know if there's any actors in here if that relates to them, but... So maybe that's why she was able to be nonjudgmental with me, because she's had that practice, where it's almost like you're being neutral in your emotions about someone, so you can get more information from them. It doesn't mean you accept them and you're gonna be with them, but you're being neutral, you're being nonjudgmental,

• 46:42Lewis Howes?

  at least in the time being, to get the information, then you can make your judgments of whether you want to work with them or be with them or not, I guess.

• 46:50Evy Poumpouras?

  Yes, it's like, you need information to make good decisions, but if you're getting bad information, you're gonna make bad decisions. It was, it was the same thing like in the interview room. Like, I interviewed people who committed terrorism or were terrorist sympathizers. So, I, I mean, I was ground zero on September 11th. Like, the US Secret Service Field Office for New York was there, and I, I endured that whole day. I was, I lived through it, and I'm fortunate to be here, but I lost colleagues and I lost friends. Now, I did not, when I would sit in an interview and I was trying to get information on where the next attack would come from, I didn't walk into that room and be like, "You know what you did? Do you know, do you, do you know what your belief system did?

• 47:34Evy Poumpouras?

  Do you know what, you killed, you almost killed me, and you almost caused this." First of all, who I would, who would I be making that whole interview about?

• 47:45Evy Poumpouras?

  Me. Why was I there? I was there to get information, to find out where the next attack was coming from, so more people didn't die. That was my goal. And so I would self-regulate, and in all the interviews I did with terrorists or people in that sphere, I never once ever, ever brought up 9/11, or my experience.

• 48:07Lewis Howes?

  Really?

• 48:08Evy Poumpouras?

  No, because I would make it about myself. What is your mission, what is your goal? I need information, and what I needed was information on when the next attack was coming. Because sometimes they'd come in and they'd say, "Oh, there's an attack coming, it's coming from here." And what their goal was is to get the, to get us to shift all our resources here, so the attack could come from here.

• 48:32Evy Poumpouras?

  But that, I would make it about me. So it's like, what is your goal? Have your goal, what am I trying to achieve? It's not that you're not gonna feel things, but when you know your goal, then you're able to steady yourself. So every time I walked in, what is my goal? My goal is to get to X. How do I get to X? I'm not saying I'm not gonna be upset, but you must regulate your emotions. If it's like, "Well, this person did this to me, it's not my fault." No, no, no, no, no.

• 49:00Evy Poumpouras?

  You decide what behavior you're going to show. You decide what you reveal to others. Other people cannot be in charge of, of what your behavior is. Think about how powerless that makes you.

• 49:14Lewis Howes?

  Yeah.

• 49:14Evy Poumpouras?

  And it just makes you just like, like anybody can do anything to you. Now, if you want to lose it, if you ever wanna like burn a bridge, burn it, burn it to the ground. Just make sure you are choosing rationally to burn the bridge.

• 49:32Lewis Howes?

  And you don't wanna go back, you're not going back.

• 49:34Evy Poumpouras?

  You could just be like, "I'm gonna burn this thing down and I'm okay with it." Torch it.

• 49:40Evy Poumpouras?

  But make sure you're doing it because you, you intelligently chose to do it. Not because you lost control.

• 49:48Lewis Howes?

  Yeah.

• 49:49Evy Poumpouras?

  Somebody got the better of you, and you said and did things that you wish you hadn't done, and now you're pissed at yourself. It's gonna happen to you, but at least learn from that. But don't, what sometimes we do is like, "That person to this, did this, so I reacted to that." So then you're just a reactive person.

• 50:09Lewis Howes?

  Amen to that. That's good. I've got two final questions for you. This has been really powerful, Avery. I appreciate you. One of them is around the idea of adapting to the people that are in front of you. Like, I think you said be adaptable to the world. Is that what you think you said? Something around that?

• 50:28Lewis Howes?

  How do we be adaptable and flexible around different individuals without feeling like we're flip-floppy, chameleons, kind of like snakey, like different? How can we be authentically ourselves, but adaptable to someone else? So they feel it's also you're being authentic?

• 50:46Evy Poumpouras?

  First of all, be genuine. Just be a genuine human being. You don't have to agree with people, but you can be genuine. You can show people interest. You can be curious. Like, you can be that. Be a genuine person. I wouldn't even say be authentic, because my authentic self likes to wear leggings and, you know, no makeup, and I don't want to bring her, like, to a place like this, right? So be a genuine person, but you can be genuine and adapt. So if I have somebody who's angry, I'm gonna adapt to like, alright, I have somebody who's angry, and they're yelling, or they're screaming, or they're venting. So I understand that I can't yell and scream and vent if I want to make progress in this

• 51:29Evy Poumpouras?

  situation. It depends also what you want. Do I want to make progress? So I adapt to that behavior. I understand, and I just noticed through the training I've had, that when somebody's in that heated zone, you go quiet. Most people don't. Most people think, oh, you yelled at me? You this? Or I'm gonna come back at you. And then you just, you just go at it all day long. If you're trying to make progress, you're like, alright, let them vent. And then when they're done venting, it's like, and you've had it where you're like, I'm done, right? But when people try to tell you, calm down, relax, you get more pissed off. Because you just want to get it out. So let them get it out. So that's what I mean by adapt. I see what the behavior I have. I understand. Let them get it out.

• 52:13Evy Poumpouras?

  And then when they're done, now I can talk. Because now they're also ready to listen to me. Because sometimes we try to talk and interrupt them. I had, um, there's a coffee chain, a big coffee chain. I won't say which one. But one of the managers came to me. And he said, "We need your help." He's like, "I want to ask you for advice." He's like, "We get customers who come in and they lose their minds when we give them the wrong drink." Like dangerously so. And he said, "I have an example to give you." He said, "One day, somebody came in and we gave, he was given the wrong drink." The wrong coffee concoction. And he leaves, comes back, and he is livid.

• 52:55Evy Poumpouras?

  And he starts yelling at the barista behind the bar. And he's escalating and escalating and escalating to the point where he's like, "I actually thought he was going to hit her." Wow. And he said, "I'm ashamed to say I didn't know what to do. I was the person in charge and I didn't know what to do and no matter what we did, it escalated." So I said, "Okay, let me ask you something." When he came in, what did you guys do? Did you guys, you know, walk me through what happened? Where he comes in and he's yelling and we're telling him, you know, "Calm down, we'll fix it for you, sir, there's no need." And he's like, "We fixed it for him, we gave him the right drink, we even gave him like a credit, it didn't matter. He just kept escalating and escalating." And he's like, "What did we do wrong?"

• 53:40Evy Poumpouras?

  And I was like, "The thing, it's not that what you did wrong, but the thing that happened there is, he was pissed and he just wanted to be heard. And you kept interrupting him. He didn't even want, it wasn't even the drink. Because you gave him the correct beverage. He didn't even want that at that point. You just needed to let him vent. But what you did is by interrupting him, and by even by fixing it and trying to get him to stop, he just went up, up, up, up, up, up, and it got worse. That's what I mean by adaptability. What do I have in front of me and I have to adapt to that situation? Now, the normal New Yorker in me would be like, "Let's throw down." Right? But where would that get me? Nowhere.

• 54:24Evy Poumpouras?

  Know who you have in front of me, know what state of mind they're in. It's also what motivational mindset are people in? What's going on in their head, not your head. But you also have to have enough, be enough of a centered person, not let your ego get in the way if you really want to be good at dealing with people. Your ego was, will sabotage you because it's like, "How dare you talk to me like that? How dare you this, how dare you that?" And that's not a great place to be because now you're really not going to make progress. And it's like, do you want to? Do you want your ego to be satiated? Or do you want to know what's going on around you? So that you can make intelligent decisions and handle people well? I prefer the latter.

• 55:09Lewis Howes?

  That's beautiful. That's beautiful. I've got one final question for you.

• 55:17Lewis Howes?

  I've got one final question, but before I ask it, I know you have a program about the art of influence. Understanding yourself, reading other people, all these different things. You've got an amazing program about this that people can check out right here. We'll also link it up on the recording for people that are watching at home later.

• 55:34Lewis Howes?

  So we'll have that up there for you guys to take a photo of that. But I have one final question. You have so much going on. You're really a great resource for people in having them understand themselves, understand other people, navigate relationships differently. What is the thing you're most grateful for in your life these days?

• 55:59Evy Poumpouras?

  I want to answer it thoughtfully. I guess it shifts in that moment. Overall, like, I'm just grateful for my life. However that life turned out, I'm grateful for it. You know, in my culture, I'm Greek, I'm Eastern Orthodox, and we grew up like if you want something, you go to church, you light a candle. Like, we have like, you actually light the candle. It's very old school. And then I was raised like you ask, you know, and whatever you believe in. But in my culture, it's like you ask God to like, you know, or whoever you pray to like to give you what you want. And every time I find myself doing that, if I want something, and I go to put that candle in the sand, we put it in the sand,

• 56:43Evy Poumpouras?

  I stop and I'm like, I just want to say thank you for everything you gave me. I don't need anything.

• 56:56Evy Poumpouras?

  I think I'm thankful for, and when I say my life, I guess, I've had like two key moments where really like, I thought my life would end. Like, the job I had was very life and death, and so those moments always existed, but I had two like real moments where I'm like, this is it, I'm gonna die. One was September 11th.

• 57:20Evy Poumpouras?

  And in that moment, I remember when everything was happening, and I really thought, I was like, I'm gonna die. It was when the first tower was coming down. I'm like, I'm not gonna live through this. And I remember thinking, man, I'm like, not yet. There's so many things I didn't do. I started thinking about the things I didn't do, and I'm like, you know, if I live through this, I'm gonna live my life. I'm gonna live, I'm gonna do these things so that I'm okay to go the next time comes. And then the next time I really had it, I really was gonna die, was when I gave birth to my daughter.

• 57:57Evy Poumpouras?

  Something happened during the delivery, and just my body just started to shut down, and I started, you know, my, my lungs started filling up with water. I couldn't breathe, so my oxygen started going down, my kidneys started shutting down, so my body started shutting down. And I could feel the fade. I guess it felt like a fade. And I remember, you know, I'm like, I'm dying again.

• 58:19Lewis Howes?

  Wow.

• 58:21Evy Poumpouras?

  And in that moment, I was like,

• 58:25Evy Poumpouras?

  but I'm okay to go this time.

• 58:28Evy Poumpouras?

  I did everything I wanted to do, or at least I tried. Now, of course, my husband's sitting there mortified because I'm about, you know, he's about to lose me, and I tell him the story later. I'm like, I was okay to go. He's like, are you out of your mind? He's like, you were gonna leave me with the, you know? And I...

• 58:47Evy Poumpouras?

  You know? But it was the truth, so...

• 58:52Evy Poumpouras?

  You could see those were horribly traumatic events, and it depends which way you wanna look at them. And I look at them as two of the greatest blessings I've ever had.

• 59:05Evy Poumpouras?

  And so I am grateful for those moments because they they taught me what my life means or what life means and they showed me that, you know, even to this day, I'm okay to go.

• 59:20Evy Poumpouras?

  Are you okay to go?

• 59:21Lewis Howes?

  Hmm.

• 59:22Evy Poumpouras?

  If you're not, it's okay. You just have work to do. But get yourself to that point. I'm grateful for that.

• 59:29Lewis Howes?

  That's beautiful. Everywhere. We are grateful for you. We appreciate you. Give it up guys for every one more time.

• 59:39Lewis Howes?

  Thank you so much. We appreciate you. I hope you enjoyed today's episode and it inspired you on your journey towards greatness. Make sure to check out the show notes in the description for a full rundown of today's episode with all the important links. And if you want weekly exclusive bonus episodes with me personally, as well as ad free listening, then make sure to subscribe to our Greatness Plus channel exclusively on Apple Podcasts. Share this with a friend on social media and leave us a review on Apple Podcasts as well. Let me know what you enjoyed about this episode in that review. I really love hearing feedback from you and it helps us figure out how we can support and serve you moving forward. And I want to remind you if no one has told

• 1:00:22Lewis Howes?

  you lately that you are loved, you are worthy, and you matter. And now it's time to go out there and do something great.