613. Dying Is Easy. Retail Is Hard. | Freakonomics Radio

Macy’s wants to recapture its glorious past. The author of the Wimpy Kid books wants to rebuild his dilapidated hometown. We just want to listen in. (Part two of a two-part series.) You can find the transcript and show notes for this episode on our website here: https://freakonomics.com/podcast/dying-is-easy-retail-is-hard/ FOLLOW FREAKONOMICS RADIO: YouTube: https://freak.ws/3yIl6dl Apple Podcasts: https://freak.ws/3yAvQh0 Spotify: https://freak.ws/3TsdCmV ABOUT FREAKONOMICS RADIO: Discover the hidden side of everything with host Stephen J. Dubner, co-author of the Freakonomics books. Each week, Dubner speaks with Nobel laureates and provocateurs, intellectuals and entrepreneurs, and various other underachievers to uncover things you always thought you knew (but didn’t) and things you never thought you wanted to know (but do) — from the economics of sleep to the future of education, from markets for marriage to the surprising utility of wolves. ABOUT THE FREAKONOMICS RADIO NETWORK: Freakonomics began as a book, which led to a blog, a documentary film, more books, a pair of pants, and in 2010, a podcast called Freakonomics Radio. Hosted by Stephen J. Dubner, it’s one of the most popular podcasts in the world, with a reputation for storytelling that is both rigorous and entertaining. Its archive of more than 500 episodes is available, for free, on any podcast app, and the show airs weekly on NPR stations. Freakonomics Radio is now the flagship show of the Freakonomics Radio Network, which includes the podcasts No Stupid Questions, People I (Mostly) Admire, and The Economics of Everyday Things. FREAKONOMICS RADIO NETWORK PODCASTS: Freakonomics Radio: https://freakonomics.com/series/freakonomics-radio/ No Stupid Questions: https://freakonomics.com/series/nsq/ People I (Mostly) Admire: https://freakonomics.com/series/people-i-mostly-admire/ The Economics of Everyday Things: https://freakonomics.com/series/everyday-things/ Special series: https://freakonomics.com/topics/ CONNECT WITH US: [email protected] https://twitter.com/freakonomics https://www.instagram.com/freakonomics/ https://www.facebook.com/freakonomics/ https://www.tiktok.com/@freakonomicsradio https://www.linkedin.com/company/freakonomics-media Subscribe to our newsletter: http://eepurl.com/bKm0cf

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:04Stephen J. Dubner?

  On Thanksgiving morning, roughly 30 million people will catch at least some of the Macy's Thanksgiving Day Parade on TV. For a lot of them, it wouldn't feel like Thanksgiving without the parade. Last week, we spoke with the parade's executive producer, Will Koss. I asked him why it's so popular. His answer was pure tevya.

• 0:25Speaker 01

  I'd say tradition. Tradition, tradition, tradition is at the core. It's really about having this thing, this giant thing that shows up for you. Every Thanksgiving morning, and it's going to be a little bit of spectacle, a little bit of kitsch, a little bit of art. It's become a moment in time for all of us to drive back to.

• 0:49Stephen J. Dubner?

  But even our favorite traditions are not guaranteed their place in the future. The Macy's department store has been around for 166 years, and they've put on a parade for the past 100. We spent last week trying to figure out how much money Macy spends to make the parade, and how much they earn from sponsorships and TV ad sales. That was one part of this story that interested us. The other part is the future of retail itself, or at least the kind of retailing represented by Macy's. They like to call the parade their "annual gift to the nation," which is a nice sentiment. But there are two things you should

• 1:28Stephen J. Dubner?

  know about that. This gift is likely quite profitable for the giver, which is unusual. Also, the Macy's parade may be one of the most valuable assets that Macy's still has. For most of the 20th century, Macy's was a retailing giant, but it's been in trouble for years. And if it were to disappear, the way that Sears and Montgomery Ward and Lord & Taylor and many other department stores have disappeared, the parade would likely disappear as well. How likely is it that Macy's disappears?

• 2:05Stephen J. Dubner?

  That's one of the questions we're asking in this episode. Macy's is a publicly traded company worth a bit more than $4 billion. That is not very much. The Target chain is worth about $60 billion. Walmart, $720 billion. Macy's real estate is thought to be worth roughly double its $4 billion stock market value. You could take that to mean that Macy's simply is no longer very good at being a department store, or that department stores in general are doomed. Over the years on this show, we've interviewed quite a few CEOs, and most of them were in thriving industries: biotech and software, energy and entertainment.

• 2:50Stephen J. Dubner?

  We haven't talked much about the retail industry, but the fact is that a huge share of the global economy is a retail economy. So we thought this was a conversation worth having. Today on Freakonomics Radio, Macy's CEO Tony Spring makes his case.

• 3:08Speaker 02

  We are not just a retailer. We are not just a physical store. We are a celebrator of life's moments.

• 3:17Stephen J. Dubner?

  We also hear a dissenting voice.

• 3:19Speaker 03

  Until it's successful, keep your mouth shut, because you create expectations that may not be realistic.

• 3:25Stephen J. Dubner?

  And we look at another retailer who is swimming against the tide.

• 3:29Speaker 04

  I drove by the bookstore, and I could see in the window that people were really enjoying themselves. And I thought, that's what I want.

• 3:36Stephen J. Dubner?

  But is wanting something enough to make it happen?

• 3:50Speaker 05

  This is Freakonomics Radio, the podcast that explores the hidden side of everything, with your host, Stephen Dubner.

• 4:07Stephen J. Dubner?

  Tony Spring became CEO of Macy's in February of 2024, and he was appointed chairman of the board a couple of months later. He is proud of his parade, but he recognizes that a parade isn't enough.

• 4:19Speaker 02

  I want to be perceived as giving this gift to the city and to the nation. I also want to do a lot of business. I'll give you an adage that one of my former colleagues at Bloomingdale's said to me. We want to win an Oscar. We also want to win at the box office.

• 4:32Stephen J. Dubner?

  So you grew up just north of New York City in Westchester County.

• 4:35Speaker 02

  I did.

• 4:36Stephen J. Dubner?

  How much did you know about or go to Macy's as a kid?

• 4:40Speaker 02

  I certainly went to Macy's Herald Square, and it felt like an adventure. Everything was overwhelming, the oversized ceilings, the environments, the storytelling. I loved the-

• 4:52Stephen J. Dubner?

  Those old wooden escalators.

• 4:54Speaker 02

  And they are still there, functioning to this day. But I actually fell in love with retail, working in hospitality. I worked in a Burger King restaurant when I was in high school. I remember starting that job and feeling like working with the customer was the most exciting thing, hearing the cash register ring, being able to serve consumers. But that first week on the job, all I was doing was cleaning the parking lot. After about a week, the manager pulled me aside. He said, "Do you know why you were working in the parking lot for a week?" I said, "I have no idea." He said, "Because that's the first impression that people have. And if the parking lot is dirty, they think the restaurant is dirty. They don't think the food is fresh." And that first impression mentality stuck with me all throughout my retail career.

• 5:38Stephen J. Dubner?

  Spring went to Cornell University and studied in its world famous hospitality school. There, he met a recruiter from Bloomingdale's, a beloved old luxury retailer in New York City. They were looking to place Cornell graduates in their executive training program. Maybe you remember the Seinfeld episode where Jerry's parents want him to quit comedy and join the Bloomingdale's executive training program? Jerry wasn't interested, but Tony Spring was, and he loved it. This was in 1987.

• 6:10Speaker 02

  The company was well-known for of-the-moment ideas. If you remember back in the late 80s, there were these rocking flowers that came out of Asia that moved to music. Bloomingdale's, they were the ones who sold the mood rings. They sold a piece of the Berlin Wall when it came down. They had merchandise out of India and out of China before anyone else.

• 6:32Stephen J. Dubner?

  Bloomingdale's had by then long been part of a retail conglomerate called Federated. Macy's tried to acquire Federated but failed. Soon after, Federated entered bankruptcy. Couple of years later, Macy's entered bankruptcy, at which point Federated came out of bankruptcy and acquired Macy's. Got that? Federated became the biggest department store company in the US. But they also knew the power of the Macy's brand, so they changed the company name to Macy's Inc. and rebranded many of their other stores as Macy's. Although not Bloomingdale's, that brand was strong enough to stand on its own.

• 7:12Stephen J. Dubner?

  In 2015, Macy's Inc. acquired the high-end beauty retailer Blue Mercury. So those are the three main brands that today make up Macy's Inc. Blue Mercury, Bloomingdale's, and Macy's. For now, Tony Spring says they will remain separate, but the mix will change as Macy's itself continues to shrink. Back in 2007, there were more than 800 Macy's stores. Now there are fewer than 500, and that number is due to fall again soon by quite a lot. So Tony Spring's job is to at least stop the bleeding. He does have a positive attitude.

• 7:50Speaker 02

  Even though a lot of America needs to re-embrace Macy's, there's still plenty of people who are shopping at Macy's. Forty-one million active consumers, five different generations shopping at Macy's.

• 8:03Stephen J. Dubner?

  Earlier this year, Tony, you faced a takeover challenge from the investment firm Ark House and the asset manager Brigade. And this was not the first time that activist investors have come after Macy's. The current market capitalization of your firm is only around 4.2 billion as we speak, and Ark House offered 6 billion, I believe. I've read that your real estate portfolio is worth between 7 and 11 billion dollars. First of all, does that estimate seem about right to you or no?

• 8:33Speaker 02

  I'll leave that to the real estate experts.

• 8:36Stephen J. Dubner?

  All right. So what's your best case to shareholders for why they should be happy that you turned down that offer?

• 8:44Speaker 02

  Let's put it in context. It was a proposal, not an offer. It wasn't fully financed. After seven months of due diligence, the board unanimously voted to move on and focus on creating value for our shareholders. We remain open to a valuation that is higher than we are today, but the most important thing we can do as a leadership team is get to work on delivering a better experience for the consumer.

• 9:09Stephen J. Dubner?

  Okay. So the market cap is real. That's verifiable. Let's call it 4.2 billion. Let's say that that real estate estimate between 7 and 11 billion, let's assume that that's accurate-ish. What does it say that your market cap is roughly half of the real estate value?

• 9:27Speaker 02

  Now is the time to buy Macy's.

• 9:28Stephen J. Dubner?

  Okay. Anything more on that, though? Because if I'm an analyst...

• 9:34Speaker 02

  Well, I mean, I look at it as being an absolutely attractive stock to buy. The multiple is low. The company has made a commitment to turn itself around and deliver a better experience for the customer. It's a portfolio company, so it's not just Macy's. You get Bloomingdale's and Blue Mercury. And you're at a moment in time where there's been so much disruption in retail. If I could get in at an inexpensive price, why wouldn't I want to capitalize on the future of what this company is? And then, by the way, the real estate has value. The company's also proven over the last seven years, we've monetized over $2.5 billion worth of real estate.

• 10:11Stephen J. Dubner?

  Monetized meaning sold?

• 10:13Speaker 02

  Sold. So to your point, how can the sum of the parts not be worth more? Look, I don't get to value the company. I can only comment on how the company's been valued. We are a retail company first. We enjoy and benefit from a great portfolio of real estate, and we'll continue to look at opportunities to both acquire assets as well as divestive assets.

• 10:38Stephen J. Dubner?

  When we're talking about the value of Macy's Inc. real estate, we're really talking about the bigger Macy's and Bloomingdale's locations where the company owns the building. They rent most of their smaller stores as well as their Blue Mercury locations. Tony Spring is planning to close and sell around 150 of the bigger Macy's stores. This should raise roughly half a billion dollars. At the same time, he plans to open some smaller Macy's stores and to expand Bloomingdale's and Blue Mercury.

• 11:08Speaker 02

  We are ambitious. We are hungry. We are interested in being better in the future. You essentially have a healthy company that has, you throw in the parade, the fireworks, the flower show, a relevancy gap that will be addressed by this leadership team.

• 11:25Stephen J. Dubner?

  I'm glad you brought up the parade, Tony. No one we've spoken with at Macy's wants to talk about the economics of the parade. It's plainly expensive to produce, but based on a rough calculation of sponsorship dollars and TV ad sales, it's obviously quite valuable to you as well. Is it possible that the parade is the most valuable asset in the Macy's portfolio?

• 11:51Speaker 02

  I wouldn't say the most valuable, but I would say it's a valuable asset in the Macy's portfolio. The same way I would say Herald Square is a valuable asset in our portfolio. This is the advantage I think we have. We are not just a retailer. We are not just a physical store. We are a celebrator of life's moments. I use the ordinary to the extraordinary. The ordinary of, I just need to run in and get a pair of socks. I just need to get a new pair of jeans, to the extraordinary, the parade, the fireworks, and how about your 50th birthday party? How about your, hopefully your one marriage to the person you love? How about the birth of your son? I mean, these are the moments that I think Macy's can be and should be and is known for.

• 12:42Stephen J. Dubner?

  And here's someone who is not quite as confident about the future of Macy's.

• 12:47Speaker 03

  Macy's has a hell of a challenge over the next few years to remain upright, let alone become successful as they once were.

• 12:54Stephen J. Dubner?

  That is Mark Cohen.

• 12:56Speaker 03

  M A R K C O H E N.

• 12:58Stephen J. Dubner?

  Cohen recently retired as a professor and director of retail studies at Columbia Business School. Before that, he worked for 30 years in the retail business. His first job was at Abraham and Strauss, which no longer exists. His final job was as CEO of Sears Canada, which also no longer exists. I asked Cohen why the Columbia Business School even teaches retail studies.

• 13:23Speaker 03

  It's not the sexiest industry. It is arguably the largest. Retailing is 70 to 80% of the world's economy. There's been an enormous resurgence in interest in retailing, largely on the side of entrepreneurship. I would also point out that some of the world's largest individual fortunes have been made coming out of retail, obviously the Walton family. Then there's the ubiquitous Jeff Bezos experience at Amazon.

• 13:54Stephen J. Dubner?

  Zara is a big one, Inditex, right?

• 13:57Speaker 03

  You bet.

• 13:57Stephen J. Dubner?

  LVMH, a different kind of retail, I guess, but still retail.

• 14:01Speaker 03

  That's right.

• 14:02Stephen J. Dubner?

  So some retailers are obviously thriving. And I've seen data suggesting that the e-commerce apocalypse just hasn't happened, that good brick and mortar has a future. But let's take a case study of failure. Let's talk about Sears. They were massive and now they're pretty much dead. You were a senior executive at Sears before its demise. I assume it wasn't your fault, but.

• 14:26Speaker 03

  No, it wasn't my fault. The underlying issue in retailing is the customer has never disappeared. The customer has never gone away. The customer worldwide is hardcoded to want to shop for things. The only self-limiting issues being their economic capability and their proximity to a marketplace. At the turn of the 20th century, customers in the United States were able to shop by coming downtown to shop in an emerging department store emporium. They also began to be able to shop in the early 20th century through catalogs like Sears Roebuck's. If you couldn't find it in a Sears catalog, you didn't need it.

• 15:10Speaker 03

  You could buy everything from apparel to a you-build-it house. And they built out the facility with which to fulfill customer demand, literally throughout the United States. In the aftermath of World War II, millions of servicemen began to return from overseas and were eager on catching up on their lives and forming households. They began to migrate from urban centers and rural communities into newly-formed suburbs. Dwight Eisenhower, the US president in the 50s, has a lot to do with the emergence of

• 15:49Speaker 03

  mid-20th-century retail, when he caused the interstate highway system to be built, having come out of World War II and witnessing the efficacy of the German autobahn. His rationale was, we have to have a way to move men and material north, south, east and west efficiently, as opposed to across two-lane blacktop, which is what connected the United States at that time. Of course, we were never invaded. There was no reason for the interstate highway system to be an adjunct of the Defense Department. What it did was, it spawned an enormous amount of migration. Into newly formed suburbs which were being built in close proximity to these interstate highways.

• 16:34Speaker 03

  So there was this emergence of suburban-based mall retailing, which hollowed out traditional downtown-based retailing in hundreds of US cities.

• 16:44Stephen J. Dubner?

  Sears was one of those department stores that migrated to the suburban malls.

• 16:49Speaker 03

  And they became the largest retailer in the world through the 1960s. So what happened to Sears? Success in many cases brings complacency, hubris. Success seeds failure in many enterprises as they become larger and larger and become convinced that they are the last word. It was a very insular, inwardly facing business. In fact, when the two founders of Home Depot came to visit Sears Roebuck some years ago looking to get some financial support to launch their business, they basically got

• 17:30Speaker 03

  laughed out of the meeting by senior executives at Sears who looked at them as upstarts who had nothing to offer.

• 17:38Stephen J. Dubner?

  Okay. That's Mark Cohen on the rise and fall of Sears. How about Macy's at its peak?

• 17:44Speaker 03

  Macy's was a brilliantly constructed general merchandise emporium servicing customers from low-middle income all the way up into near luxury. They were very good-looking stores that were very powerfully merchandised, topical and current, and they did it very consistently.

• 18:07Stephen J. Dubner?

  When you say it was powerfully merchandised, I've read you write before about what makes a good store good and a bad store bad. What are some things that Macy's did when they were very good?

• 18:16Speaker 03

  One of the most important things they did was they created a over-large business consisting of housewares products.

• 18:26Speaker 03

  By creating on the lower level of their Herald Square store, something they called the cellar.

• 18:31Stephen J. Dubner?

  Good use of underground real estate, too.

• 18:33Speaker 03

  Yes, so they took a whole variety of categories that were not, up until that point, viewed as particularly sexy or fashionable. They gave them a home, amped up their presentation, and built a business that customers would previously have seen as a place to buy utility products, you know, need another frying pan, to a place to buy an entire suite of cookware. And they did it brilliantly. It was putting the puzzle pieces together in a way that hadn't been done before.

• 19:04Stephen J. Dubner?

  Which decades were the strongest decades for Macy's?

• 19:07Speaker 03

  Probably the 60s and 70s.

• 19:11Stephen J. Dubner?

  How profitable was Macy's in its day?

• 19:13Speaker 03

  It was very profitable. I don't have a specific number to say, but they were viewed as, as good as it gets.

• 19:19Stephen J. Dubner?

  How fashionable were the clothes at Macy's during its day?

• 19:23Speaker 03

  Very fashionable. They were purveyors of the best brands of the day. And Macy's also invested in a whole portfolio of private label brands in both apparel and accessories and in home.

• 19:37Stephen J. Dubner?

  So you're telling us all these things that Macy's did, basically what Macy's stood for, for these several decades. When you look at Macy's today, what does it stand for?

• 19:47Speaker 03

  Well, unfortunately, and in my view, Macy's doesn't stand for anything today. A consumer-facing enterprise, a brand, a store, a website, has to stand for something. It has to have a point of view that not only is recognized by customers as something they want to associate with, but differentiates itself from competition and is able to defend itself from competition.

• 20:12Stephen J. Dubner?

  So what'd they do wrong in these last several decades?

• 20:15Speaker 03

  Well, Macy's began to prop up their lagging productivity, and they began to play the last man standing game. You know, buy your competition and decide that's the secret to life, because now you don't have to compete with someone head to head. They also consolidated all of their regional banners under the heading Macy's.

• 20:38Speaker 03

  They did this in an attempt to retain their relevance, which was under tremendous pressure because of all of these specialty store chains. And then the big box off mall retailers started to do an enormous amount of volume. And then, of course, there's Jeff Bezos Amazon.

• 20:58Stephen J. Dubner?

  I'm curious, as Macy's business and reputation founder for all these decades, what kind of brands would no longer sell to them because they don't want their stuff in a Macy's?

• 21:09Speaker 03

  Well, Macy's has historically abused their vendor community. And I've used that word and some former CEOs at Federated Macy's have objected to it, but they can't object very loudly because they know damn well that I'm telling the truth. They have been historically tremendously one-sided in their behavior. Many brands grudgingly supported their merchandise being sold at Macy's because they did not have an alternative. They now have alternatives.

• 21:40Stephen J. Dubner?

  What specifically did Macy's do to their vendors that you're calling abusive? Paying late, not marketing well? What was it?

• 21:46Speaker 03

  They would be pounded for best price upfront. And then there would be demands made for advertising and presentation allowances, demands made for gross margin guarantees, markdown protection, exclusives. In other words, if you sell us, you can't sell anybody else. Macy's played the we want it all our way game for many, many years. And many brands basically took a deep breath and did business with them because that was the only game in town for their merchandise.

• 22:21Stephen J. Dubner?

  So if we were talking 10 years from now, do you think Macy's still exists?

• 22:25Speaker 03

  It's problematic. They have survived several attempts by activists to move into the stock to monetize their assets, which is principally their real estate. And they've all failed because frankly, there's no there there, even though you could argue that Herald Square in New York, Union Square in San Francisco are worth an enormous amount of money. Is there a buyer who's going to pay billions of dollars to put an office tower on top of Herald Square? Answer is no.

• 22:55Stephen J. Dubner?

  So Mark, I am not a business analyst of any sort, but when I look at Macy's, I see a company whose market cap is a bit over $4 billion with a real estate portfolio estimated at roughly double that. And when I look at their other assets, their Thanksgiving Day Parade is massive, not only as marketing for the brand itself, but as a profit center. They're selling sponsorships for the balloons and floats and who knows what else. And they're getting a share of the ad sales for one of the biggest TV events of the year. So am I crazy, Mark, for thinking that the Macy's Parade is maybe the single most valuable asset that Macy's still has?

• 23:39Speaker 03

  Well, you're not crazy, but you have to reflect on the fact that for anything to have value, there has to be someone who holds the value and someone who has an interest in possessing the value. Would the Super Bowl ad madness have any firmament if there was no Super Bowl supporting that three hour window? So the parade has been forever attached to Macy's as a name. And over the years, it became a commercial issue unto itself. They don't tell you how much it costs to put on the parade, and they won't tell you how much they receive in return. They will never reveal it unless it was required by law. It

• 24:19Speaker 03

  is likely to be a substantial profit generator. Nothing gets presented during the parade that doesn't have a price tag attached. But of course, it doesn't translate these days into footsteps doing business inside the store.

• 24:37Stephen J. Dubner?

  After the break, Tony Spring thinks he knows how to get the footsteps inside the store. I'm Stephen Dubner. This is Freakonomics Radio. We'll be right back.

• 24:55Stephen J. Dubner?

  We've been talking about the fate of Macy's with Mark Cohen, a former retail executive and business school professor, and Tony Spring, the CEO of Macy's. Spring spent nine years as CEO of Bloomingdale's, a more upscale store within the Macy's portfolio. And in early 2024, he took over the mothership. Spring knows, as does the entire retail industry, that Macy's, Inc. is not in great shape. So he has been asked to engineer a turnaround. He came up with a strategy called a bold new chapter.

• 25:30Speaker 02

  The strategy is made up of really strengthening the Macy's brand and that includes divesting about 150 stores that are no longer relevant.

• 25:39Stephen J. Dubner?

  When Spring says divesting, that means shutting down the failing stores and selling the real estate. What else is in the bold new chapter strategy?

• 25:49Speaker 02

  It's investing into the improvements within our merchandise assortment. We've revamped the entire private brand portfolio, exiting brands that were no longer relevant, introducing new brands that resonate with the multi-generations of consumers.

• 26:03Stephen J. Dubner?

  I asked for an example of this.

• 26:05Speaker 02

  Right now, you have this trend on young kids, boys, wearing perfume, you know, cologne. They've seen it on social media, on TikTok. And so we got to lean into that. We got to have the best assortment of perfumes and colognes for kids so that they think of Macy's as being a great destination to buy their fragrances.

• 26:22Stephen J. Dubner?

  Okay, what else is Tony Spring working on?

• 26:25Speaker 02

  Improving the condition of our stores, more staffing, better visual presentation, embracing different store formats. And then at the Bloomingdale's and Blue Mercury brands, it's leaning into the affluent and luxury consumer. And surrounding it is this desire to take cost that is not visible to the consumer through automation, through reducing complexity out of the business so that we can give the customer just a better experience no matter how they shop.

• 26:51Stephen J. Dubner?

  So here's something you've said in the past. I love stores. I'm a store guy, but bad stores are bad stores. You just told me that you are planning to close a lot of stores that are no longer relevant. What makes a bad store bad? What makes an irrelevant store irrelevant?

• 27:08Speaker 02

  You're the last store open in the mall. The store was built in 1965 for a different time period. The store has a roof that's about 37 years old on a 30-year lifeline. The elevator doesn't work. The escalator breaks five times a year. The brands don't want to sell us, so it's made up of private brands and brands that don't care about their points of distribution.

• 27:30Stephen J. Dubner?

  I'm looking at something here, Tony. It's a consumer survey with 1,200 respondents. It shows that awareness of Macy's is incredibly high, 88%.

• 27:42Stephen J. Dubner?

  But then when you look at the other categories, Macy's popularity, usage, loyalty, Macy's buzz, those are all in the 20 to 30% range. That is an unbelievable gap. So what makes you think you can recover from that?

• 27:58Speaker 02

  I'm a big believer in self-awareness and ambition. You need to know who you are before you can get to what you want to be. We spent a greater part of 18 months basically saying, we're not good at this. We need to work on that. This needs to be stronger. We did our own version of that same survey, which said, high level of awareness, not a strong enough level of conversion. The issue remains with us. How well do we execute our strategy? How fast do we move? How well do we communicate those changes?

• 28:27Stephen J. Dubner?

  So there is a practice among some businesses called a pre-mortem. I don't know if you've ever heard of this.

• 28:33Speaker 02

  I am very fond of it.

• 28:35Stephen J. Dubner?

  So, you know, you imagine that things have failed and then before it has a chance to fail, you sit and think, well, why would it have failed? And let's fix that now. So if you were to pre-mortem Macy's, Inc. right now, what do you think are the biggest existential threats to its continued longevity? Is it online shopping? Is it discount retailers? Is it maybe people just deciding to buy less stuff, et cetera, et cetera?

• 29:01Speaker 02

  I think disintermediation, the brands being able to go directly to the consumer, the brands deciding that you are not as important a point of distribution. And this comes down to being, you know, a people business. The people that are attentive, return your phone calls, text or emails, pay you on time, treat your brand with respect. Those are the people that are going to continue to sell you or want to sell you in the future.

• 29:24Stephen J. Dubner?

  Name a brand partner or two that's pulled out of Macy's over the last five or 10 years.

• 29:30Speaker 02

  Nike would be one. They took an 18-month break and then decided that they needed more points of distribution and we've built a nice business back together again.

• 29:39Stephen J. Dubner?

  Name a couple of brands that you'd like to have that you don't have yet.

• 29:42Speaker 02

  We'd love to have Tory Burch at Macy's. We have a nice business at Bloomingdale's. We would love to have On Running, which is a great sneaker brand that we have at Bloomingdale's that we don't have at Macy's.

• 29:55Stephen J. Dubner?

  So what is that kind of conversation like with a brand like, let's say, Tory Burch of trying to convert them or include them in Macy's since they're already in Bloomingdale's?

• 30:03Speaker 02

  Yeah, you have to talk about, again, the benefit of a multi-brand retail environment, where you're talking to 41 million active customers at Macy's versus 4 million active customers at Bloomingdale's. Based on the scale of Macy's, you have more affluent customers shopping at Macy's than shop at Bloomingdale's. You have a more diverse customer shopping at Macy's. Bloomingdale's is a great business. I love that brand, having grown up there, but that's a slice of America. Macy's is America. And if you really want to understand how fashion works across the country, you need a partner like Macy's that can help give you that feedback.

• 30:38Stephen J. Dubner?

  Describe for me what a good Macy's store looks like in the near future. What specifically is changing and improving?

• 30:45Speaker 02

  You hopefully will go to Macy's and find a wide variety of assortment, but not the endless aisle you've been hearing about. I don't want to wander down someplace that never ends. I want to go to the best aisle, where I have actual variety, not redundancy. So you're going to show me a handful of items in a category because I want to buy a polo shirt, and you're going to give me good, better, best. You're going to be in stock in my size. I'm going to be greeted by somebody who's pleasant. I'm going to be rung up efficiently and effectively. I also might go and meet my boyfriends, girlfriends, whoever it is, and meander through the store and actually discover some things that I haven't heard of or seen before. I might stop into the cafe or to the restaurant or Starbucks and grab a latte, and I'll remember

• 31:29Speaker 02

  the experiences being Macy's is there for me when I need them.

• 31:33Stephen J. Dubner?

  We spoke with one retail analyst, who, by the way, is a fan of yours. He thinks the turnaround is really promising. He said that your parade, quote, "generates magic," but that's not always the experience of shopping at Macy's. He said, "You guys run this fantastic parade, but you can't put any magic into your shop floor." I'm curious to hear your response to that. And I'm also curious to know whether you think about integrating the parade designers into your customer experience team somehow.

• 32:02Speaker 02

  Yeah, I think a challenge given, challenge taken. How do I recreate a once a year phenomenon that has, let's just say, a few dollars thrown at it to make it extremely magical? I think it should inspire us to step up and to deliver something far better, but I think we also can't hold the mirror on the parade to the store experience and say, that's what every day is going to be.

• 32:25Stephen J. Dubner?

  Given that you want to grow your luxury business and given your Bloomingdale's background, I'm curious if you're thinking about trying to use the parade to move things in that direction. Should we look for a Tory Burch float, for instance, or anything in that direction?

• 32:42Speaker 02

  If Tory Burch had something to say in the parade, I'd love for them to be in the parade. You will see more integration in the future of the things that we do in the parade to the things that we do in the store. Think about it this way, Black Friday is the kickoff to the final parts of the holiday season, and we own America in conveying that message. Thanksgiving is a family celebration that begins not on the day of Thanksgiving, begins several weeks before. Do you have enough chairs? Do you have enough plates? How do I keep people active? Do I have games for them to play? So we have this opportunity to be a part of America's Day in a very meaningful way

• 33:21Speaker 02

  before and the kickoff to America's celebration of the gifting time of the year with 28 and a half or 29 million people watching.

• 33:37Stephen J. Dubner?

  By the way, Macy's does already sell some Tory Burch merchandise, like watches, fragrances, and sunglasses, but not the more expensive items like bags or shoes, which they would like to sell. So we just heard Tony Spring's plan for a bold new chapter. Will it work? I have no idea. The bad news coming out of Macy's doesn't seem to stop. Just recently, Macy's revealed that an employee had intentionally hidden around $150 million in delivery expenses over the past few years. This news forced a delay of the company's quarterly earnings report. That is bad.

• 34:18Stephen J. Dubner?

  While the retail industry may not be as technically complicated as a lot of the industries we're used to talking about on this show, like healthcare or artificial intelligence, it is plenty complicated in its own way. This makes it hard for any outsider to predict whether Tony Spring will be successful. So we went back to an insider, Mark Cohen, the former retail executive and business school professor, to ask what he thinks of the bold new chapter strategy.

• 34:47Speaker 03

  Well, I'm generally speaking hostile to sloganeering. And Macy's has been guilty of sloganeering for well over a decade. They were invested in the magic of Macy's, which basically there was no magic to Macy's. The most recent CEO was all invested in something called a Polaris strategy, which, not to be crude, was more bullshit than real. There's no there there behind what Tony Spring has been able or willing to describe. His general description of improvements in terms of making the assortments more relevant to consumers,

• 35:30Speaker 03

  that's kind of like motherhood and apple pie. I don't decry him for saying those words, but at the end of the day, I'm from the school that says, come up with the idea, put the idea in place, measure its success v. failure, and once it's successful, start talking about it. But until it's successful, keep your mouth shut, because you create expectations that may not be realistic.

• 35:52Stephen J. Dubner?

  When's the last time you were in a Macy's?

• 35:54Speaker 03

  A few months ago. I pass through Herald Square whenever I'm in midtown. And sometime before that, I hit a bunch of their suburban branches in metro New York. When I'm asked to comment about someone's success or failure, I try to be at least up to date in the observations that I make.

• 36:15Stephen J. Dubner?

  So what did those Macy's stores look like to you?

• 36:17Speaker 03

  They looked terrible. I'm told that Tony Spring has begun a process of cleaning up their act. I don't know him, but I know him by way of background. He did a marvelous job of ensuring that Bloomingdale's was a pristine, up-to-date, well-presented store. And so I'm told there has begun a process of improvement that's visible. This literally means turning the stores into something far more clean, neat and friendly than they had become under prior regimes.

• 36:52Stephen J. Dubner?

  Okay, so the clean, neat and friendly, I get, but you're also talking about the lack of good assortment, the lack of stuff that people want. What do they need to do there?

• 37:00Speaker 03

  Well, you have to start with clean, neat and friendly, and then you have to fill the store with merchandise customers really want to buy.

• 37:09Stephen J. Dubner?

  How hard can that be to figure out?

• 37:11Speaker 03

  That is the codex of retailing. That is enormously difficult to do. It takes years and years and years to build a team of people who can create assortments, which, by the way, have to be created, recreated, re-presented almost every day, especially today when the customer's loyalty can't be counted upon. If you please a customer today, they may very well come back. If you piss them off today, they may never come back.

• 37:43Stephen J. Dubner?

  After the break, we talk to a very different kind of retailer who seems to have the loyal customer thing all worked out.

• 37:52Speaker 06

  It's gorgeous inside. The building itself is so cool.

• 37:55Stephen J. Dubner?

  I hate change, but I think some of the stuff he's doing is good.

• 38:04Stephen J. Dubner?

  I'm Stephen Dubner. This is Freakonomics Radio. We'll be right back.

• 38:20Stephen J. Dubner?

  How do you design a store where people are dying to shop? Macy's is trying to figure that out, again, having been largely unsuccessful for the past few decades after building one of the biggest department store chains in history. At the very least, Macy's does know how to throw a killer parade. Last week, in part one of this series, we heard from Jeff Kinney, author of The Diary of a Wimpy Kid books, which have sold nearly 300 million copies. For the past 14 years, Kinney has had a giant balloon in the Macy's parade, a balloon of Greg Heffley, the Wimpy Kid himself. Jeff Kinney lives with his family in Plainville, Massachusetts, and he has built a midsize

• 39:04Stephen J. Dubner?

  media empire around Wimpy Kid. Spinoff book series, films, a musical, board games, quite a bit more. And he's got one more project that is related-ish, but not quite.

• 39:17Speaker 04

  We have a bookstore in the center of town, which is called An Unlikely Story, which has been in business for about nine years.

• 39:24Stephen J. Dubner?

  If I were to come visit your bookstore, how much Wimpy Kid do I see there?

• 39:29Speaker 04

  You'd see very little Wimpy Kid at the bookstore. We've got a statue of Greg on the main floor, but mostly it's a general bookstore.

• 39:42Stephen J. Dubner?

  You've probably never heard of Plainville. Only about 10,000 people live there.

• 39:47Speaker 04

  I moved up to Massachusetts in 1995. My wife and I picked Plainville by creating a Venn diagram of three locations: Boston Logan Airport, TF Green Airport in Providence, and then my wife's parents live in Worcester. And right at the intersection of those three places is this little town called Plainville.

• 40:09Stephen J. Dubner?

  Plainville is about an hour's drive to Boston, half an hour to Providence, Rhode Island, and 15 minutes to Foxborough, Mass., where the New England Patriots of the NFL play their home games. So what led Jeff Kinney to build this big bookstore here?

• 40:24Speaker 04

  We started creating it about 12 years ago on the site of an old market called Fox Market, which had been built in, I think, 1853, before Lincoln became president. It was a beloved market that everyone had at the center of their lives for decades and decades. It had been abandoned for about 17 years. So once Wimpy Kid took off, we bought the building, took it down, and created a bookstore.

• 40:50Stephen J. Dubner?

  Why did you want to do that? You already had a very going concern with your property that had all these other tentacles. Why did you want to commit to a big... Physical property like a bookstore, you were probably doing this at the time when independent bookstores were closing at the rate of, I don't know, one a week or something. So what gave you this impulse?

• 41:10Speaker 04

  A lot of people were really embarrassed by the derelict building in the middle of our town. We just wanted to build a building that the town could feel proud of. So my goal was just to create a nice building and put the word Plainville on the side. We didn't give any thought to what was going to be inside. At a certain point, I was really legitimately thinking about just making it a basketball court inside because I figured we could save a lot of money if it was just hollow.

• 41:40Stephen J. Dubner?

  It's been described to me from other people who are not you, that your bookstore is an absurdly successful stop on the book tour circuit, that every author worth anything wants to come to your bookstore and do an event and does, in fact. How did that happen?

• 41:58Speaker 04

  Well, that's music to my ears. First of all, we created a really architecturally special place. As a touring author, I've seen hundreds of bookstores all over the world. So we really tried to capture the essence of what makes a bookstore feel homey and special and magical. We used lots of old materials to make it feel like it was really lived in. It doesn't hurt that we're on the route between Providence and Boston. If we're in the middle of Iowa or something like that, it would be a lot harder for authors to reach us.

• 42:30Stephen J. Dubner?

  Is the bookstore profitable?

• 42:32Speaker 04

  The bookstore is not profitable. We lose quite a bit of money each year in the six figures. There are lots of different reasons for that. We do try to pay fairly, but we also, you know, we give a lot of our employees healthcare, things like that.

• 42:47Stephen J. Dubner?

  So you moved to this town, you're raising your kids there, you've got your wimpy kid property growing and developing, and it sounds like a very happy, productive place for you to live. Then you decide to open a bookstore, which I don't know if you have a financial advisor. I'm guessing they would have advised you against that.

• 43:06Speaker 04

  Yes, I think so.

• 43:07Stephen J. Dubner?

  But you did it.

• 43:08Speaker 04

  Yes.

• 43:08Stephen J. Dubner?

  And you still have it, even though, as you said, you're losing quite a bit of money. And then you decide, rather than pulling back, what sounds to me like you're instead doubling down, if not more. So describe that.

• 43:21Speaker 04

  Yes, we are redeveloping the whole downtown center, which is about four city blocks. This is an ambitious plan, maybe a foolish plan, but also really an exciting plan. Downtown Plainville has been depressed for years.

• 43:37Stephen J. Dubner?

  Tell me a little bit about the history of the town. Like a lot of the Northeast and New England, I'm guessing there was a kind of industrial or manufacturing or commercial heyday that is long in the rearview mirror. All these towns and small cities are trying to either hang on or reinvent themselves. Where does Plainville fall in that?

• 43:57Speaker 04

  Plainville was built around a jewelry industry. One of the companies was called Whiting and Davis. They employed thousands of people. And what they're most known for was creating the chainmail dress that Tina Turner wore in Mad Max: Thunderdome. But yeah, now the center of town is sort of hollowed out. And in fact, a factory building that stood there for at least 80 years, we're about to take it down in about two days and create something new.

• 44:33Stephen J. Dubner?

  We decided to take a drive up from New York to see Plainville for ourselves. It took about three and a half hours. Getting close to town, we pass some outlet shops, some nice houses and some not so nice houses. We keep going and there on Route 1A, we instantly see that Jeff Kinney was right. Depressing downtown, really nice bookstore. The contrast is stark. I could imagine an author driving into town on a book tour, thinking, I'm going to kill the publicist who sent me here. There aren't a lot of buildings. Most of them are rundown, tired. And then you come upon an unlikely story. I finally get the name.

• 45:16Stephen J. Dubner?

  And it looks more like the ideal of a New England bookstore, like something that only Hollywood writers would dare imagine. The building is, like Kenny said, architecturally special. It's three stories, built in a style he calls federal wharf. Muscular and proud, like something you'd see in a wealthy port town like Boston or Portland. It's late Saturday morning when we arrive and inside, the store is already crowded. All ages, busy cash registers, a humming cafe. The walls are hung with old wooden signs from old Plainville, but the tech is modern. Nice lighting, helpful employees everywhere, even nice bathrooms.

• 45:57Stephen J. Dubner?

  If it weren't for the books, you'd be surprised, it's a bookstore. On the day we visited, Kenny was hosting a presentation called Plainville Center, Past and Present. He wanted to show his renovation plan to the community.

• 46:13Speaker 04

  Thank you so much for coming today.

• 46:16Stephen J. Dubner?

  He was nervous beforehand. Kenny knows he is a very big fish in this small pond. And because he is an unusually considerate person, he's worried that his plan will upset some of the old timers. I asked him if he had had to buy out the other business operators in town and how complicated that was.

• 46:36Speaker 04

  We did buy out the other operators, but I wouldn't put it that way because it sounds like a little bit of a hostile action. We floated the balloon with each of these property holders and said, hey, tell us if you're ever ready to move on. And in fact, the owner operators of the tool factory that was across the street, they were just ready to retire. So how many people here actually shopped at Falk's Market? Okay, great. As soon as people started walking in, I said, okay, everybody here knows much more about Plainville's history than I do.

• 47:08Stephen J. Dubner?

  As it turned out, Kenny didn't need to worry. The presentation was well attended and it went over well, too. Kenny showed some images of what a new Plainville Square would look like. And the town historian Christine Moore showed some images of the before times, the better times.

• 47:27Stephen J. Dubner?

  The crowd was older, not surprisingly. There was very little dissent and a lot of reminiscing and trying to refresh the memory. Who's grandfather ran which hardware store and which factory closed down when? And you remember that milkshake you could only get at such and such drugstore?

• 47:50Stephen J. Dubner?

  Afterward, Kenny invites us outside to see what will be where if everything goes according to his plan.

• 47:57Speaker 04

  We are at the intersection of Bacon Street in 1A in Plainville, Massachusetts. And this is where Plainville Square is going to come to life. So far, we have a bookstore and a parking lot. But this is going to become an anchor restaurant, a beer garden, hopefully an Airbnb, and maybe a few other buildings as well. But right now, you're here on a day when this is ash and dust. You know, we just took down seven buildings. So if you had been out of town for the weekend, you might feel like the town you grew up in has been flattened by a hurricane. But you know, this is the palette that we have to work with, and we're going to start building up.

• 48:40Stephen J. Dubner?

  What's your budget?

• 48:42Speaker 04

  Our budget? We don't know yet, but I think that this is going to cost somewhere between 17 million and about 35 million dollars.

• 48:48Stephen J. Dubner?

  Yeah. Do you ever have conversations with friends and family about what you might have done instead with that money?

• 48:55Speaker 04

  No, I don't often do that. I think people respect what we do with our money. We're doing something a little bit unusual, investing in the town and the infrastructure of the town. The thing that really gets me excited is the idea of changing this town, not for just our generation, but for generations to come. Motivation is that famous Greek proverb that a society doesn't become great until old men plant trees that they'll never enjoy the shade of.

• 49:25Stephen J. Dubner?

  The only place in Plainville where you can see the future is back at Jeff Kinney's bookstore. A crowd is already starting to gather. By evening, there will be hundreds of people lined up around the block for a visiting author.

• 49:38Speaker 07

  Jason Tatum!

• 49:41Speaker 07

  Jason Tatum! Can I get an autograph?

• 49:44Stephen J. Dubner?

  The author is a local hero, Jason Tatum of the Boston Celtics. He is one of the best, richest, and most famous athletes in the world, fresh off a Celtics championship and an Olympic gold medal. He has come to the big bookstore in the little town of Plainville to talk about a children's book he just published. It's called Baby Dunks-a-Lot. For authors of this magnitude, Jeff Kinney himself runs the Q and A.

• 50:11Speaker 04

  All right, Jason, thank you so much for coming to an unlikely story. We're so honored to have you here. It's really cool. So let's everybody give it up one more time for Jason.

• 50:24Speaker 04

  So you've done lots of different events before, Q and As and things like that, but have you ever done something like this as an author?

• 50:31Speaker 08

  This is a first for me. I played basketball in front of thousands and thousands of people, but I'm honestly a little nervous to be up here.

• 50:39Speaker 04

  Wait a second, you also play basketball? Did not know. All right, this is cool. We're off to a good start.

• 50:46Stephen J. Dubner?

  The Q and A was a big success. Tatum had pre-signed hundreds of books, so he didn't stick around long afterward, but the store stayed open late and the crowd kept shopping. We wanted to know what they thought of Jason Tatum, of the store, and of their other local hero, Jeff Kinney. We spoke with Benjamin McCucci.

• 51:08Speaker 09

  Jason Tatum is my basketball hero. I want to be in the NBA and be just like him. And, you know, getting to see him and Jeff Kinney at the same time, and Jeff Kinney's my favorite author, is just amazing for me.

• 51:24Stephen J. Dubner?

  We heard from Izzy Godette.

• 51:26Speaker 06

  We just did a loop through the bottom, and it's got so much, like from books to non-books. I'm definitely gonna have to come back.

• 51:34Stephen J. Dubner?

  And here's Chris Alba.

• 51:36Speaker 10

  Growing up here, in North Attleboro, this corner was always like, it was a very dilapidated building, very old, and it didn't look great. He's totally redone the way this entire area looks. It's really popular and it looks awesome, so I love it.

• 51:52Speaker 04

  I think that there is a chance for so much improvement. Like, if we lived in Beverly Hills, we would have no interest in doing this kind of a thing. But Plainville can be changed in a really outsized way.

• 52:06Stephen J. Dubner?

  I assume it felt like you were rowing against the tide by opening an independent bookstore in a relatively small place, but it does seem like independent bookstores are back on the rise. They've done fairly well through COVID and then post-COVID. It strikes me, and I may be wrong, that as the world continues to get bigger and faster and more consolidated and more digital and more connected, that there's a counter push for a return to the handmade and the homemade and for community. What's your view on that?

• 52:38Speaker 04

  I think there is. I think that people are craving this feeling of connectedness. I'm really surprised that the effects of COVID have had such a long tail. I think we're seeing the effects of COVID on these 20-something-year-old people who, you know, didn't have a high school graduation, who now want to go into jobs where they work with peers physically, in person. I think that a bookstore is part of that experience, but I also think that there's a practical aspect to it, is that you really can't replicate the book-buying experience online. It's similar to the record-buying experience. We grew up in a time where you went to the record store and you flipped through the

• 53:20Speaker 04

  big albums and looked at the artwork and heard the music overhead. It was just better.

• 53:27Stephen J. Dubner?

  So, you know, Macy's is undergoing its own rehab or renovation at the moment. They're trying to figure out how this very old, old-fashioned, still-prominent brand can persevere and succeed in the 21st century. And it strikes me as their challenges are similar to what you're trying to do now, which is build a place or create a space where people want to be with other people doing stuff that a lot of people stopped doing during our digital revolution. Do you see any connection between yourself and someone like them, some big corporate entity that's trying to reinvent their future?

• 54:03Speaker 04

  One of the things that's been really surprising to me is that a major beer operator, and I can't name names right now because we haven't signed papers, but they're interested in being in downtown Plainville. And I said, why are you interested in being here? And they said, because if you're here, you're the thing that people do. If we go into Boston or a big town like that, you're competing with 30 or 40 other restaurants. But in a place like this, you know, you've got a shot at becoming the show. So it's possible that if we set the table just so, that we will get partners that we weren't expecting to get. And maybe Macy's could be a part of something like this. I'm very curious

• 54:47Speaker 04

  about what's going to happen, because we're asking this really big question, which is, if you invest in your downtown, can you change the fate of a town? Can you change the way that people feel about the town? Can you make the town a model for other towns? I don't know the answer to that. And I think that's going to be my life's work, is figuring out if this kind of thing can work.

• 55:13Stephen J. Dubner?

  This made me think of the slogan that Macy's has adopted for its turnaround, a bold new chapter. That could have also been the name of Jeff Kinney's bookstore, but an unlikely story is better. In fact, an unlikely story might not be a bad slogan for Macy's, considering what it is up against. So I went back to CEO Tony Spring, and I asked him what he thought of Jeff Kinney's new and improving Plainville, and whether Macy's might consider opening up some kind of store there.

• 55:44Speaker 02

  We are always open to evaluating different real estate opportunities for retail. I applaud what he's doing. I want vibrant towns across this country.

• 55:55Stephen J. Dubner?

  Spring still lives in Westchester County, where he grew up. Westchester has some of the nicest, leafiest suburbs in America, with small-town main streets and high median incomes.

• 56:08Speaker 02

  My town, we probably have more banks and restaurants than anything else, nail salons. I miss the candy store. I miss the bookstore. I miss the record store. Retail is that mix of variety that creates the reason for the stroll and the reason to spend locally. So we want Macy's to be a part of that experience. You know, I wish Jeff the best. I would say follow the adage from Cheers. Make sure you know everybody's name. Those little touches make the absolute difference in where you choose to shop again.

• 56:42Stephen J. Dubner?

  It's hard to predict the future of Macy's or the future of Plainville, Massachusetts. Tony Spring and Jeff Kinney are both investing a lot in their respective turnarounds and it's natural to wish them well. On the other hand, people are fickle, markets are fickle, and generally speaking, you don't succeed in the future by trying to mimic the past. But for now, those concerns will have to wait. It is Thanksgiving Eve. Spring and Kinney both have a parade to get to.

• 57:21Speaker 02

  I'll be with my wife. I don't think my kids will come because they'll probably be cooking Thanksgiving and maybe a brother-in-law or sister-in-law too, and the Macy's leadership family, and hopefully some customers and colleagues will sit in the grandstand like many others and will enjoy the parade as it hits 34th Street.

• 57:40Speaker 04

  There's something really hypnotic about seeing one of those giant helium balloons move between the buildings. It's the outsizedness which is so exciting. It's really cool when you see a giant Papa Smurf go by somebody's window or Clifford the Big Red Dog and you see the scale of the thing.

• 58:01Stephen J. Dubner?

  What do you think the parade represents? It's this weirdly old-fashioned, traditional event that in a world of much more dazzling modes of entertainment draws 30 million people a year on TV, which is astonishing to me. So what does it feel like to be an essential component of that?

• 58:22Speaker 04

  It feels like legitimacy to me. It feels like you're making a statement about your brand that you're not just wishing and hoping that you're a part of this. It's like a theory or a thesis that you're saying, I think we belong here. And then after a certain amount of time, you say, you know what? We do belong here. This is right.

• 58:42Stephen J. Dubner?

  Do you interact with other property creators or representatives at the parade?

• 58:48Speaker 04

  I've become friends with Jeannie Schultz, the widow of Charles Schultz. And it's a small club, so it's pretty cool to be a part of that club.

• 58:57Stephen J. Dubner?

  In a battle of balloons, would Greg or Snoopy win?

• 59:04Speaker 04

  I'm gonna switch the question to be the Muppets. The first year Diary of a Wimpy Kid, Greg Heffley was right behind Kermit the Frog. And

• 59:14Stephen J. Dubner?

  You think he could have taken him?

• 59:15Speaker 04

  Well, I was staring down the backside of a frog. And I said, that feels about right to me, you know?

• 59:25Stephen J. Dubner?

  My thanks to Jeff Kinney and the Plainville crew for spending time with us. Ditto Tony Spring and the Macy's crew. Also to Mark Cohen for his sober retail insights. And thanks especially to you for listening. I hope you have a great holiday season. Meanwhile, coming up next time on the show, the real world remains challenging. Putin looked great physically, was relaxed, cracking jokes, some of them at our expense. We hear an insider's view of Russian ambition, Ukrainian desperation, and the American response. Our politicians aren't leading, Republicans or Democrats.

• 1:00:10Stephen J. Dubner?

  We speak with John J. Sullivan, former Deputy Secretary of State and US Ambassador to Russia. That's next time on the show. Until then, take care of yourself and, if you can, someone else too. Freakonomics Radio is produced by Stitcher and Renbud Radio. You can find our entire archive on any podcast app, also at Freakonomics.com, where we publish transcripts and show notes. This series was produced by Alina Kuhlman, and we had recording help from George Hicks and research help from Daniel Moritz Rabson. Our staff also includes Augusta Chapman, Dalvin Abawaji, Eleanor Osborne, Ellen Frankman, Elsa Hernandez, Gabriel Roth, Greg Rippon, Jasmine Klinger, Jason Gambrell, Jeremy Johnston, John Schnarz, Lyric Bowditch, Morgan Levy,

• 1:00:55Stephen J. Dubner?

  Neil Carruth, Rebecca Lee Douglas, Sarah Lilly, Teo Jacobs, and Zach Lepinski. Our theme song is "Mr. Fortune" by The Hitchhikers, and our composer is Luis Guerra.

• 1:01:10Speaker 04

  We used to be Slaxville for a time, I think unofficially, and so Plainville seemed like a giant upgrade.

• 1:01:22Speaker 05

  The Freakonomics Radio Network, the hidden side of everything.

• 1:01:29Speaker 09

  Stitcher.