Pod Insights True Crime with Kendall Rae Denise Amber Lee Did Everything Right in Her Abduction but 911 Failed Her… About this episode In 2008, 21-year-old Denise Amber Lee was abducted from her home in North Port, Florida, and murdered. This case was widely reported on and became well known because of the circumstances surrounding her death. Despite multiple 911 calls, some operators failed to report their findings to law enforcement during the active kidnapping. This ultimately led to Denise not being found in time, when she was right under the nose of police officers stationed around the area. Denise herself even called 911 and tried to get help, but tragically, nothing worked to save her.
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Transcript 14,308 words · 8 speakers
Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.
0:00 Kendall Rae? Everyone talks about how challenging it is to raise kids. But what about protecting them? Outlet covers, kitchen cabinet locks, baby gates. Where do you even start? Well, protecting your home and auto is a great place to start. Progressive offers customized coverage options. You can be sure you have the right coverage for you and your loved ones. They're basically the outlet covers, the kitchen cabinet locks and the baby gates of insurance. Don't wait. Get your quote today at progressive.com. Progressive Casualty Insurance Company, affiliates and other insurers. Not available in all states.
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1:43 Kendall Rae? Hello, everyone, and welcome back to another episode of True Crime with Kendall Rae. Thank you so much for joining me today as always. And if you're new to the show, then welcome. I'm so happy to have you here. Okay, guys, today we are getting into a case that, God, I have just so many thoughts. And I don't want to ramble too much in the beginning because I'd be doing that, as we know. But I was shocked that I had never heard of this case. And I just cannot believe.
2:12 Kendall Rae? How, I mean, it's gotten a decent amount of coverage, but I think it just needs so much more. I think it's a case that everyone should know about. And it's really something that everyone that works, especially in dispatch, but in law enforcement in general, has to know about because, oh my gosh, the failures here, you guys, it was so, so preventable. Today, I'm going to be telling you about the murder of an incredible woman, a mother named Denise Amber Lee. And when I tell you guys that this woman is the truest embodiment of brave, I mean that to my core. When you hear about what Denise was able to do in the midst of one of the most horrific things anyone could possibly experience,
2:56 Kendall Rae? I think you'll be as speechless as I was. And I've got to say, I mean, researching these cases on a weekly basis is so emotional. This one really, really got to me. I have cried a lot while learning about Denise and hearing some of the audio recordings. And there are some of them that I can't even play for you guys because they are just so disturbing. And I will explain that as we go. But, oh my God, this one is just incredibly difficult to hear about. Denise was truly failed. It feels like this could, it very much so could have been prevented if the right steps were taken. And it's just one
3:40 Kendall Rae? of those cases that makes you frustrated, just doesn't even begin to describe it. I mean, every turn of this case, I'm just like, oh, my God, it was, she did everything right, and she was still failed. I know you guys are going to have a lot of thoughts on this one. So I'm really looking forward to hearing all of your feedback. And with that, let's go ahead and get into Denise's case. And I, of course, want to start by telling you more about who Denise was. So Denise Amber Goff was born on August 6, 1986, in Florida, to her loving parents, Susan and Rick. And she had two younger siblings, Tyler and Amanda. And while the earliest parts of her life haven't been shared in
4:22 Kendall Rae? Too much detail. There was definitely no shortage in learning about what an incredible person Denise was. Denise was definitely more on the more reserved, introverted, quiet side, you could say, but she also had a big personality in a lot of ways and was a deeply passionate person. And if you got her started talking about something that she loved, there was no stopping her. She actually graduated magna cum laude from her high school. And on top of her academics, she also played flute in her school's band. Denise loved music. It was definitely a huge passion of hers and it was one of the many things that she had in common with the boy who ended up becoming her high school sweetheart. And oh my gosh, do I love their origin story.
5:06 Kendall Rae? So that brings me to introducing you to Nathan Lee. Now Nathan was also a student at Lemon Bay High School. And the way that Denise used to tell the story, she would say that he didn't know she existed. Apparently, they had a class together and she used to joke that he didn't notice her, but Nathan says that that wasn't the case at all. In fact, he very much noticed her. He knew exactly which seat was hers. And it just, you know, took him some time to work up the courage to actually talk to her. What's funny, though, is some sources say that she ended up actually asking him out. I did read something, though, where Nathan said that he asked her if she wanted to study. So maybe they had different ideas of who asked who. But either way, it was
5:49 Kendall Rae? a super cute love story and their love story also wasted no time, which I, you know, in hindsight, with what ends up happening, I'm glad that they met so young and their relationship moved so quickly because they were able to spend as much time as possible because they were robbed of many good years together. But anyway, Valentine's Day was actually three weeks after their first date. And I mean, that's a little tough, right? They had gotten really close in that time, but they were just starting to date. But I think they knew there was something really special here. And so they wanted to have a special Valentine's Day. And, you know, there's a lot of pressure that comes with Valentine's Day, but Denise was very chill about stuff. I don't think she was, you know, very high
6:34 Kendall Rae? maintenance or expecting too much, but they went to dinner, of course, and then Nathan wanted to buy her something. And there was a little jewelry store nearby that Denise had wanted to go to, and he wanted to pick her out something special for Valentine's Day. So she ends up picking this little silver ring with a heart on it. And this is really important to remember. This ring meant a lot to her. He said more than her engagement ring in the end, which spoiler alert, they obviously end up getting married, which I'm so glad they were able to do that. But yeah, he said that this ring that she initially picked out was like 40 bucks or something, but it meant the world to her. Truly to her, it ended up being one of the most valuable things she owned. And yeah,
7:19 Kendall Rae? their relationship moved very quickly. He did buy her her engagement ring not too long after that. Not right away, but you know what I mean. She graduated high school in 2004, and by August of 2005, they got married at First United Methodist Church in Punta Gorda, Florida. And they went on to have two beautiful boys who were very close in age. I think they were about a year apart, and they just brought them endless joy. And Denise even decided to delay going to college that she could focus on raising them. And from what I've been able to learn about her, being a mother was Denise's calling. And I think delaying some of her own dreams for them really speaks to that. And even
8:00 Kendall Rae? in the end of her life, Denise did everything in her power to keep those boys safe. And that also says everything that you need to know about her. So let's talk about what happened. It was Thursday, January 17, 2008, and that day really couldn't have started off more normal. Nathan left the house early that morning to go to work. And that day, he was working his job as a meter reader with a Florida power company. And just sort of a side note, because Denise was now home with the kids, Nathan was working three jobs to help make ends meet. And money was definitely tighter for them, but they really were. Were able to make it work and Nathan was willing to do anything he could to support his
8:44 Kendall Rae? family. And they had actually just moved into a new rental house in North Port, Florida. And the home was basically new, but it was more affordable since it was in a more secluded area. In fact, Denise's father didn't really like the idea of them being out where they lived. But you know, it worked for them. And so that's where they lived.
9:05 Kendall Rae? My husband had braces growing up and like so many people, he did not continue to wear his retainers as he got older. And he didn't want to go through the whole braces process again. So that's how we found SmileSet and it could not be easier, you guys. My husband is currently straightening his teeth while he sleeps. SmileSet delivers doctor prescribed clear aligners for under $1,900. That's 60% less than traditional braces or in-office treatment. And what's so cool is a licensed doctor reviews your case and builds you your own custom treatment plan. You start with an at-home impression kit and your aligners chip straight to you. Progress is then monitored remotely through the SmileSet app with Dr. Trekkens available whenever you
9:46 Kendall Rae? want them. SmileSet has treatment options and payment plans that fit around your life. And like my husband is doing, nighttime only aligners mean you can straighten your teeth while you sleep. And monthly payments start at just $89. There have been over 2 million smiles treated with this technology. And they offer a 30-day money-back guarantee after starting treatment. Listeners of my show get an additional 35% discount when they go to smileset.com/tckr. With this discount, you can get the smile of your dreams for under 1,200 bucks. Go to smileset.com/tckr to get started. smileset.com/tckr. Everyone talks about how challenging it is to raise kids, but what about protecting them?
10:26 Kendall Rae? Outlet covers, kitchen cabinet locks, baby gates, where do you even start? Well, protecting your home and auto is a great place to start. Progressive offers customized coverage options. You can be sure you have the right coverage for you and your loved ones. They're basically the outlet covers, the kitchen cabinet locks, and the baby gates of insurance. Don't wait. Get your quote today at progressive.com. Progressive Casualty Insurance Company, affiliates and other insurers. Not available in all states.
11:02 Kendall Rae? That day Nathan got up for work and because he usually left before Denise woke up, he said he never normally would kiss her goodbye because he didn't want to wake her up. I mean, as a mother of two under two, two years old and a six month old, which I cannot imagine, shout out to anyone doing that. That sounds incredibly difficult, I can't imagine, but I'm sure Denise appreciated any extra sleep she could get. But looking back, ugh, this breaks my heart. He regrets not waking her up because that was the last morning that he got to see her. And they did luckily speak on the phone briefly at around 11 a.m. But neither of them had any idea that that would be their last time speaking.
11:45 Kendall Rae? But on that call Denise had talked about giving the boys a haircut that day. And Nathan talked about how they could save some money if she turned off the A.C. and opened the windows instead, which she reassured him that she had already done that. So a few hours later, around 3 p.m., Nathan was done with work. And like always, which I thought was so cute, he called her on his way home because they would chat while he was driving home a lot of the time. And this time when he called her, he didn't get a response, which was very strange. Normally she would answer the phone, but of course, as a mother of two under two, there were times that she didn't. But he called her seven times and she didn't answer any of those calls, which yeah, he's thinking, okay, this is a little strange, but yeah, she does have the kids at home.
12:29 Kendall Rae? Maybe she's just busy right now. But then he pulls up to the house and he kind of gets this weird feeling because he could see that all of the windows were closed. And her car was in the driveway, so he thought maybe she decided to put on the A.C. after all. And so he's weary, but he thinks there's probably an explanation for all of it. You know, your mind doesn't necessarily go to the worst in a situation like that. But the front door was even locked, so that was also a good sign to him. But then he walked into the house. First of all, Denise was nowhere to be found. And that was the first moment of, oh shit, yeah, something is really, really wrong here. And not to mention her purse. Her keys, her phone were all still there.
13:13 Kendall Rae? And then the biggest shock moment was when he saw that both of his sons were crying in the same crib, alone, in soiled diapers. And like I said, Denise was a great mother. She would have never left her boys alone, and she just never actually left them in the same crib, let alone in soiled diapers. So he is panicking already. And then he noticed that all of the windows were shut, but they weren't completely shut. And it looked like someone had pulled them down in a hurry, but didn't take the time to actually shut and latch them, which he said his wife absolutely would have done. And all of these things were red flags, but the biggest red flag was that the boys were
13:55 Kendall Rae? alone and that they're crying and that she, I mean, it just didn't make any sense. So he immediately calls 911 to report her missing. And here's some of that call.
14:05 Speaker 03 North Port Emergency?
14:06 Speaker 04 Yes, I just got home from work and my wife, I can't find her. My kids were in the house and I don't know where she is. I've looked every single place and I don't know.
14:19 Speaker 03 Your kids are at home by themselves?
14:20 Speaker 04 Yes. I know, I don't know where mommy is.
14:24 Speaker 03 She's never done this before?
14:25 Speaker 04 No, no, no, no, no, no. I, I, I, I don't know. I mean, she, I've been home almost 10 minutes now. I haven't seen her.
14:37 Speaker 03 All right, Nathan, I have an officer en route for you. If she does return home by the time we get their calls back, let us know, okay?
14:44 Speaker 04 Okay.
14:45 Speaker 03 All right, thank you.
14:46 Speaker 04 Thank you.
14:47 Kendall Rae? His next call was to Denise's dad, Rick, who we're going to be talking about a lot today. And Rick had actually been expecting a call from one of them because earlier that day, he had called his daughter to ask if they wanted to come over for dinner with the boys that night. And so when Nathan's name came up on his phone, he assumed that that's what he was calling about. But once he answered, he realized that definitely wasn't why he was calling. And as soon as he heard what was going on, he agreed that something horrible must have happened. And so he, you know, immediately leaves his house and starts making his way over to theirs. And something that you should know is that Rick Actually worked in law enforcement for 25 years. He worked as a sergeant at the neighboring county sheriff's office in Charlotte County.
15:27 Kendall Rae? And apparently, a big part of his job included helping track down fugitives in criminal cases. So as you can imagine, Rick had a lot of knowledge when it came to missing persons, violent crime, and all of those sorts of things, which meant that he knew the first person law enforcement was going to look at was Nathan. But he was quick to stand behind him and basically say, hey, do not waste your time here. My son-in-law didn't do this. And I do believe that Rick was a big reason why law enforcement got involved to the degree they did. And you'll hear me explain it, but they really called in a lot of resources for this case. Although I will say, there was a brief period where law enforcement appeared to be sort
16:11 Kendall Rae? of dragging their feet. And I think that went on for like an hour or so before Rick was like, okay, you guys need to be doing something. You need to be out there searching for her, knocking on doors, do anything. But for whatever reason, at first, there was this lag. And that being said, they did start to recognize the seriousness of the situation and ended up approaching this with this sort of, she's one of our own mentality, I think because of Rick. And pretty soon, they had the house and the road taped off, and Denise's street was swarming with law enforcement. And at Rick's strong recommendation, they went to speak to neighbors, which ended up being incredibly helpful because they ended up speaking to this girl named Jennifer, who actually didn't live at the neighbor's
16:56 Kendall Rae? house. She was just staying there with relatives, but she remembered seeing something weird that day. At about two or so in the afternoon, she was in the front room of the house, just watching TV, and she noticed a car drive by on the street. But what was weird is he had driven by about four times, which is why it caught her attention. And at some point, she watched the car pull into the Lee's driveway. And for whatever reason, she decided to step outside. And this is when she saw the driver of the car, who she described as a heavy, tall, white man driving a green Camaro. She even said that at one point, he started staring at her. So- She felt weird, probably felt unsafe and went inside.
17:38 Kendall Rae? And she thinks that he may have been there for probably like 10 more minutes after that, but then he was gone. Although transparently, once she went inside, she sort of stopped paying attention and she didn't see what happened next. And that is so not her fault. I mean, she had no idea what was about to unfold or who this guy was. And in all honesty, she was very helpful to the case. I mean, she was able to provide a pretty good description to detectives because now they knew what type of car they needed to be on the lookout for. Plus, not to mention, she also gave a pretty decent description of the driver. So all of that information was sent out to all law enforcement in the area and the search was on at that point.
18:19 Speaker 05 Look for a light colored green Camaro too. Light colored green Camaro. We know about the year. Or do a model.
18:27 Speaker 04 And it's going to be actually a darker green Camaro. And it's going to be probably an early 2000s, late 90s model.
18:34 Kendall Rae? So between 5:00 and 6:00 PM, this became an all hands on deck effort. Local media picked up on this story. Federal authorities even got on board and everyone in the greater North Port area was searching for that green Camaro. Officers began monitoring all the highway entrances as well as conducting traffic stops and helicopters and K-9 units were even dispatched. And believe it or not, the next big lead in this case actually came from Denise herself. And I seriously couldn't believe it when I first heard. But at 6:14 that evening, a 911 call was received from none other than Denise Amber Lee. This incredible woman was able to somehow get a hold of her abductor's phone and call
19:18 Kendall Rae? 911 herself. And I, I can't even describe how, um...
19:25 Kendall Rae? Beyond words upsetting this call is, I'm not going to be playing it for you guys. It is deeply disturbing.
19:33 Kendall Rae? I think it's one of the most disturbing things I have ever heard in my entire true crime career. The audio from the call is available and I've obviously heard it for myself. It's not difficult to find, so if you really want to hear it, you can probably find it on your own. But I want to warn you, caution you majorly. It is deeply, deeply upsetting to hear and I felt truly, truly disturbed. I mean Denise is quite literally just pleading for her life and it's very clear she's in extreme distress. And so out of respect for her and especially for her kids, I've decided against playing the audio. I know that her husband and her parents have had to listen to it just to identify her voice.
20:18 Kendall Rae? But as her kids are getting older now, I would hate for them to hear that at all, let alone from my show. So I'm just not going to be playing it. But I will describe it to you to some degree because the context is super important to understanding this case. In the beginning of the call Denise can be heard literally begging for her life. Like I said, she asks her abductor multiple times to please let her go. And she even says that she's sorry. And you can simultaneously hear the 911 operator repeatedly saying hello, as if she's trying to, you know, figure out what's going on. And essentially throughout the call, the operator asked Denise questions like, what's your name? Do you know where you are? Where do you live?
21:02 Kendall Rae? Now unfortunately, the radio was playing really loud in the background. So it's definitely muffled and hard to hear at times. But what is so impressive about what Denise was able to do is that she knew she couldn't let her attacker catch on to the fact that she had his phone and was speaking to 911. So when the operator would ask her a question, she would find a way to answer it so that her attacker would think that she was talking with him. As an example, when the operator would ask, where do you live? Denise would respond with, "Please take me home. I live at XYZ." So that they knew where her house was. And here's another example. The operator would ask, "Do you know where you are?
21:46 Kendall Rae? Are you blindfolded?" And Denise would say, "I can't see. Where are we?" She even managed to tell the operator her full name and that she had a husband and kids. And, uh, God, that part in particular is just so gut wrenching. Cause she's just talking about how she would do anything to see them again. And, uh, it's horrific, you guys. But what is so astounding and inspiring about this moment? Is that she had the foresight to do all of this and even think clearly in that moment. And she did a lot of other things that we'll go over as well. But the fact that she was able to keep the operator on the phone for almost six minutes is just incredible.
22:28 Kendall Rae? And then towards the end of the call, you can hear her abductor is figuring out that he has lost his phone. He's trying to figure out where it is. And Denise says that she doesn't have it. She even says that she'll help him look for it, but then it eventually cut out. And I'm not sure if he finally realized that she had it, or if she just felt like it was becoming too close of a call, so she hung up. Yeah, not sure there how it ended. But yeah, to add to the pain of all of it, as I mentioned, her dad had to listen to that audio to identify her voice. And, you know, I listened to it as someone who didn't know Denise. I cannot imagine listening to my child in that state.
23:12 Kendall Rae? It is, uh, it is seriously one of the worst things I've ever heard in my life. And what's even more heartbreaking about this call is it actually gave them hope because this was proof that she was still alive. In fact, when her mom found out that her daughter had called, she thought it would only be a matter of minutes before they got a call back saying that Denise was found. You know, the hope being that they would be able to pinpoint her location and recover the vehicle with her inside. But unfortunately that wasn't the case because the phone ended up being a burner phone. And Obviously, that doesn't have the same type of GPS tracking that a regular cellphone does, so all they could really gather from the call was the general location from the tower that it had pinged off of.
23:56 Kendall Rae? And again, unfortunately, that information didn't end up being that helpful. However, they were able to trace the number back to the person who bought the phone, which obviously ended up being very, very helpful. And that's when they found out that it went back to, or was traced back to, a man named Michael King. And of course, they asked her family if they knew of a Michael King. And what was bizarre is, nobody in their family had heard of him. He was a total stranger. Even the detectives were kind of scratching their heads a bit, because when they looked him up in the system, he didn't have much more than a parking violation. But they certainly didn't have the luxury of taking their time to figure out the connection. At least not then and there, because they desperately needed to find her. I mean, every second counted.
24:40 Kendall Rae? And like I've said, they were searching high and low. And believe it or not, it was actually only a couple minutes later that they caught their second big break. And it was at 6:24 PM, a second 911 call was made, and the details shocked everyone. I'm about to play it for you, but just for some context going into it, the caller is a girl who was reporting what she said her dad, Harold, saw. I know it's a little confusing. It'll make more sense when I explain it in a second.
25:08 Speaker 06 So what's your problem? Um, I just got a call from my dad, and his cousin came over his house with a girl in the car, and she was tied up. And the girl came out of the, like, got out of the car, and my dad's cousin went and put her back in the car, and when she got out...
25:24 Speaker 07 Okay, where's your dad's house?
25:26 Speaker 06 Um, it's in Northport.
25:28 Speaker 07 Do you know the address of it?
25:30 Speaker 06 He wants to be anonymous. His cousin left.
25:33 Speaker 07 Okay, what's the cousin driving?
25:34 Speaker 06 A green Camaro.
25:36 Speaker 07 Where would he be going with this female?
25:38 Speaker 06 He came over to my dad's house, borrowed a shovel, a gas tank, and found out.
25:43 Speaker 07 All right, what's the cousin's name?
25:45 Speaker 06 His name is Gary King.
25:48 Speaker 07 Gary?
25:49 Speaker 06 King, yeah. Oh, it's not Gary King, it's Mikey King.
25:53 Speaker 07 Michael King?
25:54 Speaker 06 Yeah.
25:55 Speaker 07 Okay.
25:55 Kendall Rae? Now, even though this call was upsetting to hear, it was very, very important because it pretty much confirmed that Michael King was their guy. And it doesn't make sense to explain this in the timeline right now, but I will give you some more context as far as the details of what happened with her dad. But we're just not quite there yet. But anyways, this call was a shock to literally everyone. And keep in mind, the timing of everything was happening very, very quickly. I mean, Denise's call was at 6:14 and then Sabrina's call, who Sabrina is Harold's daughter, if I didn't already say that, was at 6:24, so only 10 minutes apart. And then at 6:30, there was a third call. And this is where the case gets infuriating. If you aren't already infuriated at this point,
26:40 Kendall Rae? just buckle the fuck up because it just gets... There are no words.
26:49 Kendall Rae? My husband had braces growing up. And like so many people, he did not continue to wear his retainers as he got older. And he didn't want to go through the whole braces process again. So that's how we found SmileSet. And it could not be easier, you guys. My husband is currently straightening his teeth while he sleeps. SmileSet delivers doctor-prescribed clear aligners for under $1,900. That's 60% less than traditional braces or in-office treatment. And what's so cool is a licensed doctor reviews your case and builds you your own custom treatment plan. You start with an at-home impression kit, and your aligners chip straight to you. Progress is then monitored remotely through the SmileSet app with doctor check-ins available whenever you want them. SmileSet has treatment options and payment plans that fit around your life.
27:34 Kendall Rae? And like my husband is doing, nighttime-only aligners mean you can straighten your teeth while you sleep. And monthly payments start at just $89. There have been over 2 million smiles treated with this technology. And they offer a 30-day money-back guarantee after starting treatment. Listeners of my show get an additional 35% discount when they go to smileset.com/tckr. With this discount, you can get the smile of your dreams for under $1,200 bucks. Go to smileset.com Everyone talks about how challenging it is to raise kids. But what about protecting them? Outlet covers, kitchen cabinet locks, baby gates. Where do you even start? Well, protecting your home and auto is a great place to start.
28:19 Kendall Rae? Progressive offers customized coverage options. You can be sure you have the right coverage for you and your loved ones. They're basically the outlet covers, the kitchen cabinet locks and the baby gates of insurance. Don't wait. Get your quote today at progressive.com. Progressive Casualty Insurance Company, affiliates and other insurers. Not available in all states.
28:46 Kendall Rae? So this call, let me explain, comes from a woman named Jane. And we love Jane. I wish there was a Jane in every single case. She did everything right. And yeah, the world would be a better place with more Janes among us. But anyway, that evening Jane was driving south on Highway 41. And just before 6:30 PM, she had come to a stop at a light. Totally normal, right? Well, while she's sitting at this light, she thought she heard someone scream. And it wasn't an innocent playful kind of scream. It was a help me kind of scream. Instant urgency. And so she turns over and looks at the car next to her.
29:27 Kendall Rae? And she's pulled up next to who we now know is Michael King. He was in his green Camaro and the two of them even made eye contact, which is so eerie to think about. But anyways, she calls 911. She is actually the embodiment of if you see something, say something. And she tells the operator that she thinks she's witnessing a child abduction. Now I'm going to play a portion of her 911 call. I don't have the full thing actually, but you'll hear that she gets a few details technically wrong. But I mean, whatever, it's not her fault. She was doing her best. The sun was setting and she was describing everything the best that she could. But more or less she describes what she thinks is a kid.
30:09 Kendall Rae? Being abducted and when the light turns green, she does everything she can to stick close to the car, which is very, very brave. But the issue here was that Michael realized that she realized what was going on. And so he slowed down and managed to get his car behind hers. And then eventually he's able to turn off the highway at a time where she just doesn't get the chance to follow him. Listen to this.
30:33 Speaker 06 And I was at a stoplight and a man pulled up next to me and there was a child screaming in the car.
30:40 Speaker 04 What kind of vehicle was he in?
30:41 Speaker 06 It's a blue Camaro, like Camaro, like in the 90s or early 2000s or something.
30:48 Speaker 04 Okay, it was a baby or?
30:50 Speaker 06 No, it was a child.
30:52 Speaker 04 About how old?
30:53 Speaker 06 I, you know what, it's dark and I, and I turned to look at him and he's a white male, sort of light colored hair, sort of plump. He's behind me now and I tried to slow down so he could pass me and I could read his license plate.
31:07 Speaker 04 Okay ma'am, don't hang up, okay?
31:08 Speaker 06 I'm not, and there's a kid in the backseat and they kept banging on the window. And it was banging on the window. And screaming.
31:17 Speaker 04 And crying.
31:20 Speaker 06 And screaming, like screaming, screaming, screaming. And not a happy scream, like get me out of here scream. Okay, now it's green and they, and the arrow, green arrows, and he's going now.
31:31 Speaker 04 He's turning left on Toledo Blade.
31:33 Speaker 06 Yeah, do you want me to, do you want me to turn? Try to follow him or?
31:39 Speaker 04 Okay. Does he want her to follow him? Okay, can you turn?
31:44 Speaker 06 Oh, oh, he just turned on Toledo Blade. I don't know if I can catch up, there's a bunch of traffic and I can't get over.
31:50 Kendall Rae? So I think we can all agree here, Jane did everything right. She stayed on the phone with the operator, she provided as much description as she possibly could, tried to figure out what was going on and was brave enough to try and stick by Michael as long as she possibly could. Now, the operator on the other hand, completely fucked this up. Like beyond, I just, it's hard to even wrap your mind around how something like this could happen. And when you hear the details, I think you're gonna be as pissed off as me. So, when Jane had made that 911 call, she had crossed the county line, which means that her call was routed to a call center in Charlotte. But it was the Northport Police Department who were heading up this investigation. That being said,
32:34 Kendall Rae? though, and I cannot stress this enough, everyone knew by this point that Denise was missing. They had put out a BOLO to all of the neighboring counties and the operator did know that there was an active abduction underway. She had that information. She actually knew during the call that Jane was likely talking about Michael and Denise. You could even hear the operator talking to other people in the room. So she had gotten others in the call center involved. And the issue was that the information never was relayed to anyone outside of the call center, which just, oh my God, blew my mind. I guess, to my understanding, which I still, I don't know, I have trouble understanding how this
33:19 Kendall Rae? happened at all. But she had been verbally telling other dispatchers the information, I guess, thinking that they would log it into the system to reach the deputies. But one dispatcher later said that her radio was broken, which, by the way, ended up not even being true. And the rest of them just said they assumed someone else had done it. Ah, God, you guys. So if you're not fully grasping the gravity of this fuck-up, this means multiple people knew, in real time, that they had an eyewitness on this abduction. And that information was never actually given to those who were searching for her. Mind you,
34:00 Kendall Rae? and this makes it so much worse, the street that Michael had pulled off of is called Toledo Blade. And there was a deputy parked right there, right fucking there. Not to mention, there were a handful of deputies within a very, very short radius. And something else that just needs to be said is- That with or without this information, those deputies already knew that they were supposed to be on the lookout for a green 90s model Camaro. So they also just flat out missed it. But can you imagine if they were told that the Camaro was right there? They would have been that much more locked in. And I'll circle back to this later on, but it is possible.
34:44 Kendall Rae? I'll even say it might even be likely that had they known Denise would still be here today. If that information actually made it to them, who knows? But anyway, before we get into more of a conversation on that, let's get back to the timeline here. So after that, about 20 minutes later, there ended up being a fourth 911 call. And I guess technically it could be the fifth if you count Nathan's original call. And this call came from Sabrina's dad. If you remember, Sabrina had called earlier talking about her dad. Dad's name is Harold, if you need a reminder. And apparently he had a change of heart. So let's listen.
35:21 Speaker 05 I'm not sure exactly what the emergency is exactly, but I think there's somebody that's been taken without the, uh, don't want to be where they need to be.
35:29 Kendall Rae? Uh huh.
35:30 Speaker 05 And they're in a 95 green Camaro from Northport somewhere.
35:33 Kendall Rae? Okay. And how do you know this?
35:35 Speaker 05 I know. It's, uh...
35:37 Kendall Rae? Do you know where they are?
35:39 Speaker 05 I have no idea.
35:41 Kendall Rae? And where did they take?
35:42 Speaker 05 Uh, some girl, some girl taken anonymous. And she don't want to, I don't think she wanted to be where she wanted to be.
35:48 Kendall Rae? Do you know who the guy is?
35:49 Speaker 05 Uh, no.
35:50 Kendall Rae? Anything else you can tell me?
35:51 Speaker 05 Uh, no.
35:52 Kendall Rae? And, um...
35:53 Speaker 05 Let me let you go.
35:55 Kendall Rae? Can you give me anything else?
35:56 Speaker 05 No. I can find you something else, I will.
35:59 Kendall Rae? Okay, can I get your name and number?
36:01 Speaker 05 Yeah, I'll get something else for that.
36:03 Kendall Rae? Okay. Insane, insane. Now, that was just part of the call. I couldn't get the whole thing, but obviously that rubs me the wrong way. And I'm sure you guys agree. With me there. I mean, what's the point of being so cryptic? You know, like, they did luckily connect the dots that it was Harold calling about Michael, but I feel like he was only trying to clear his conscience more than anything else. There was one new piece of information that he shared, though, and it was definitely helpful. So I'll give him that. He said the Camaro had a black bra on the front, which is basically a protective cover on the front of the hood area. I'm sure a lot of you know what a bra is, but this tip definitely helped them to clarify, you know, even more so what they needed to be on the lookout for.
36:47 Kendall Rae? Now, after this call, and I'm sure this is obvious to most of you, but obviously, after hearing everything he had to say, they needed to pay him a visit and hear what happened firsthand. And his story is absolutely insane. So Harold said that between 5:30 and 6:00, he was home when his cousin, Michael, stopped by. And apparently, Michael had concocted this story about how his lawnmower was stuck in a ditch, so he needed to borrow a shovel and a gas can and a flashlight to get it out. Now Harold, at the same time, says that he was unaware that there was a missing woman just a few miles down the street, so he didn't think twice about it.
37:30 Kendall Rae? He even said that he stood and chatted for a few minutes to catch up with Michael before he started to leave, who, by the way, to him, was acting totally normal. But this is when he saw what you heard his daughter Sabrina say earlier, that there was a woman tied up in his car and that he saw her get out, and then he saw Michael push her back in. And what you didn't hear Sabrina say, which investigators learned, was that Denise was yelling, "Call the cops." And Michael turned to him and said, "Don't worry about it." Now, sources sort of vary on if Harold saw her actually get outside of the car. Some say that she did get out. Others say that he only caught a glimpse of her inside the car because the windows were tinted.
38:15 Kendall Rae? But to me, at the end of the day, the distinction is... Irrelevant, really? I mean, what's important here is the fact that he witnessed a woman clearly begging for help and he did nothing about it. He did go on to say some useless shit about how he thought this woman was one of Michael's, quote, "psycho-girlfriend," so he figured it was a domestic dispute, which I don't see how that makes it any better. If someone is yelling, "Call the cops," or seems, depending on what actually happens, clearly seems in extreme distress and is begging you for help, you call the fucking cops. I mean, it's just, oh, man, you guys, this one makes
38:56 Kendall Rae? me so mad in so many ways. And to make it worse, I guess he started to feel like the situation wasn't right, so he drove to Michael's house to see if there really was an issue with his stupid lawnmower, but Michael wasn't home, so at that point, Harold clearly knew he'd been lying, and he still didn't call the cops then and there. He called his daughter, and thankfully, she called. And then, of course, the guilt must have got to him to some degree because he did end up making that anonymous call. But you're too late, dude. And I'm sure that Harold lives with this guilt now. I mean, I hope he does. But you had the chance to possibly save Denise's life, and you didn't. You just chose not to, didn't want to get involved, took the easy way out, and just waited too long to
39:38 Kendall Rae? do anything, and then made a bogus anonymous call. I mean, that's just so unhelpful in a situation like that, right? Like, if you actually cared and were concerned, you would have given every ounce of information you could and identified yourself, but you're too much of a little bitch to have done that. And so, as far as I'm concerned, I hope you live with that guilt the rest of your life, and that's a battle that you chose to face.
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42:02 Kendall Rae? But anyways, with all of this in mind now, obviously detectives have no doubt that it's Michael they have to find. And one place they hoped they could find him was his house, which is where they went next.
42:14 Speaker 04 Yeah, there is a TV out in the house and it sounds like voices inside the residence. Have you got the vehicle there? Well, it could be in the garage. There's a, there's a new car garage and then a single car, uh, single car garage, uh, that's next to it. And there's no windows, so I can't tell. But it does sound like there's voices on the, in the house. The neighbor directly next to him advises she believes he's possibly home and does park his car in the garage. He does still drive the Camaro and does still reside in Sardinia. And his, to her knowledge, he is home.
42:44 Kendall Rae? So with that detectives just honestly busted right in and the thing was is the house was empty and I'm not talking in terms of people or like barely decorated. I mean, his house was literally empty. It looked like no one was living there. There was like a few miscellaneous furniture items, but it didn't, yeah, it didn't look like anyone was actually living there. Any noises they heard coming from inside were from the TV and radio, both of which had been turned up to a super high volume. However, they did find something horrific, something that made them believe Denise had been there. They found duct tape in two areas of the house, the kitchen and the primary bedroom, both of which had long brown hairs
43:26 Kendall Rae? attached to them. They also found a Winnie the Pooh blanket and a pillow on the ground in the primary bedroom as if it was where someone had been sleeping. But when they noticed there was a towel covering the window on top of everything else they saw, they ultimately believed that Michael could have taken Denise there to sexually assault her. So they went ahead and collected everything they found and even ripped up parts of the carpet, which looked like it had blood on it so that they could send it out for DNA processing. And this is very disturbing and I don't think it'll come as a surprise to any of you at this point, but the results proved exactly that. It was Denise's hair on the duct tape and his semen was found on the blanket. Now,
44:08 Kendall Rae? of course, they didn't know that on the spot, but they did know that they had to find her and that the clock was ticking. So for the next two and a half hours, the search efforts were at their absolute max. And like I said, they had helicopters and K-9 teams as well as officers performing traffic stops at every exit in Northport. Finding Denise and Michael was the only option. And at 9:16 PM, they found one of the two of them. A highway patrol officer on Toledo Blade Boulevard spotted his green Camaro trying to leave the city and that's when they ultimately made the arrest. And of course, they were hoping to find Denise with him and when they
44:48 Kendall Rae? saw he was alone, reality really sunk in. And even when her dad heard that Michael was found Alone, he understood what that probably meant. And it didn't help those thoughts that the bottom of his pants were wet and his boots were covered in mud, suggesting that he might have come from burying her. They also found the shovel, the flashlight, and the gas can, as well as that burner phone, which had the battery and SIM card removed. So all signs here are pointing to something that nobody wanted to happen. And when they took him to the station for questioning, shocker, he lawyered up and refused to talk. Here's what's interesting, though. They end up bringing Harold to the station to talk to him more.
45:30 Kendall Rae? And at some point, they end up putting the two men in a room together. And that's when Michael starts rambling like an idiot on and on with this wild story about what he says happened, which is basically that he was the one who got kidnapped. And it's so strange, I'm just gonna play the clip for you so you can hear it yourself.
45:49 Speaker 05 What are you doing? I was not ready to hide, you know, I could, I tried to put 911 on the phone and everything. Charlie called T, and went nine up instead of kill. You know, crazy. Couldn't do anything but say anything, then he was took everybody out. And I didn't have anything in my garage or anything, he was pissed off. What would I do, put everybody else in harm? Who was it? I don't know, man. Somebody in the street seeing it, and somebody called, let's see, um, there are cops at my house, I go up to the spot. Man. What am I supposed to do here? No, no, you didn't make, I didn't.
46:34 Speaker 05 No, I didn't, you know. I didn't know how to say it to you without, it's pretty cool without him knowing. Was there somebody else in the car, you mean? Yeah, he had me, and the only reason I had it, had to have his. You know the phone? And you hear everything if it's just one mistake. I'm telling you, that's it, all of them.
46:54 Kendall Rae? My god. I don't know how he thought anyone was going to believe that. But yeah, nobody was buying it, as you can imagine. And he was even asked to take the police to the place where this so-called abductor took them. But when police went there, they found nothing, of course. So yeah, Michael was next to no help when it came to locating Denise, of course. And that wasn't much of a shock. But he naturally gets charged with kidnapping. And meanwhile, there was another team of people forensically examining his car. They wanted to know if they could find anything that would point to where Denise was. And you just can't help but to get chills, full body chills, when you hear what they found.
47:34 Kendall Rae? Remember earlier when I talked about that little silver ring that Nathan had bought her for Valentine's Day? And how it was really her most valuable possession? Well, they found it in the backseat of his car. And Nathan even came into the station to identify it. And he said that he was 100% certain that it was hers. He broke down in tears when he saw it. And he believes that she left it there on purpose. And it seems most people believe that. I certainly believe that. I think she knew what she was doing, that she was trying to give as many clues as she could to what had happened to her. So eerie to think about the fact that she, in those moments, was trying to leave clues for her own murder case.
48:18 Kendall Rae? And, you know, she knew that Nathan would know it was hers. And oh my god, the footage of him identifying it. Oh my god, it just destroyed me. I was just heavy sobbing seeing he looks.
48:32 Kendall Rae? I cannot imagine what was going through his head, seeing that ring, probably holding out hope that it wasn't hers. And when he saw it, it took him seconds to know that, yes, that is hers. And, oh, it's like one of the worst things I've ever seen.
48:52 Speaker 05 Is this her ring?
48:57 Speaker 05 Yes. This is the first ring I gave her, first Valentine's Day. How confident are you that's her ring? 100%.
49:05 Kendall Rae? And this is also just so horrible, but also so impressive on Denise's part. They found chunks of her hair that had been ripped from the root. Like she knew that they were going to need that. And so she, they believed that she did that on purpose. And think about it, with her dad in law enforcement for as long as he was, she would have known that they needed a full strand of hair from the root to make the best identification. I'm just so impressed by Denise. She was such an incredible person to be in the midst of all of that and be thinking that sharply. I mean, she was thinking like an officer. She was thinking like an investigator. She did everything that she could to help them to build a case against him if she didn't survive,
49:48 Kendall Rae? which I'm sure at some point she knew she probably wasn't going to. But of course, we can't forget that these findings at the end of the day pointed to a really horrific reality that Denise was no longer alive. And that of course, meant that these search teams needed to pick it up if there was any chance of finding her. And of course, they're still hanging on to hope at this point. So searches were at an all time high that night and all through the next day. And finally, on the evening of the 18th, the awful discovery was made. Deep in a marshy area near Plantation Boulevard in Northport, an area of disturbed earth was found and near it, there were two piles of sand, which appeared to be covering what looked like blood.
50:30 Kendall Rae? And after excavating the area the following morning, Denise's body was recovered from a grave. He had dug it deep enough that the cool earth had preserved her remains and a gunshot wound was visible on her head, which was later confirmed to be her cause of death. She also had more than 20 internal and external bruises, as well as other injuries to suggest that she was met with additional violence, including sexually. And then a few hundred yards away, they found a pair of boxers, which were actually Nathan's and Denise was known to wear them. And those tested positive for Michael's sperm. And additional forensic testing also confirmed traces of her blood on the hood of his car and in the backseat of his car. But what's interesting though, is they never actually found the murder weapon, even to
51:15 Kendall Rae? this day, which I thought was pretty surprising. But yeah, those details are... I mean, it's just hard to even put into words how horrific it was. And obviously, it wasn't an outcome that any of them were expecting or hoping for. And in the days that followed, the grief was unmistakable. I mean, everyone was mourning this loss to a massive degree. And I think her funeral really speaks to how big of an impact her death had on this community. Law enforcement held a huge procession and people showed up in the hundreds to show their support. And when Nathan spoke, he was, ugh, it's heartbreaking, at times deeply upset, obviously. But then at other moments, it sounded like he sort of brightened up a little bit as he spoke about the woman he loved so dearly.
51:58 Kendall Rae? And I'm sure so many memories were flooding his mind. He even talked about their first date at Applebee's where Denise wouldn't eat, so she just sat and watched him eat for 45 minutes, which I thought was kind of funny. And he also talked about the passion she had when it came to being a mom. He remembered how often she would be at the dinner table feeding both of their sons while trying to sneak in a bite of food for herself. And that brings me to, I think, the part about this case that just destroys me the most is that she had always put her boys first, and that was true until the very end. And I just cannot imagine being...
52:36 Kendall Rae? Sorry, I try not to break down in these episodes too much because I don't want to make it about me, but I mean, how can you not?
52:44 Kendall Rae? As a mother, thinking about, in that situation, putting my baby, my babies, in a crib, hoping that they were gonna be okay, and just leaving them, not knowing if you'd ever see them again, leaving them alone in a house.
53:02 Kendall Rae? It was just such a nightmare for any mother.
53:08 Kendall Rae? Just, it's so sad to think about what the final moments of her life were like, especially that that was the last time that she'd ever see them and the last time that they would ever see her, and for them to have to have these thoughts of what their last moments with their mom were. It's just sick. It is so sick, and for what?
53:29 Kendall Rae? Her family also took part in a press conference where they not only think the community as well as law enforcement, but they also recognized Denise for the hero that she was. Her quick thinking helped them identify Michael as her killer. And it's just beyond words incredible, everything that she did in an attempt to be found. And thankfully, Michael received two new charges, one for murder, of course, and then another for sexually assaulting her. But honestly, yeah, what most people wanted to know at this point was, why? Why Denise? And the answer is honestly that this was random. Investigators theorized that Michael must have been, you know, just looking around, basically hunting for someone to abduct. And Denise
54:11 Kendall Rae? just happened to be that person. And they think that she was outside on her back porch, cutting her son's hair when Michael drove by and saw her. And that's when they think that he decided that she was, for whatever reason, going to be his target. And it's hard to say exactly how he got her to go with him, but knowing her cause of death, it, you know, seems obvious that he probably held her at gunpoint. And like I said earlier, in one of her last moments of bravery, she decided to put the boys together in the same crib and probably convinced him to only take her and had to just leave them there. And if you remember, the front door had also been locked, so they believed Denise locked it as he was
54:54 Kendall Rae? making her leave the house, which is just another way that she was trying to protect them. And the windows too, think about that. They think that she may have closed them in order to keep the boys from getting out if they were somehow able to get out of their crib. But I mean, either that or Michael closed them so that people wouldn't hear her scream. So not exactly sure what happened with the windows. But from there, they think he took her to his house where the assault took place. And then afterwards is when they think that she took his phone to make that call. From there, it's likely that he went right to Harold's house and borrowed all those items and then... We know what happened next. And another thing that really shocked people, which I did mention earlier, is that Michael didn't have a criminal record.
55:38 Kendall Rae? Although I'd argue, he probably should have had one because I guess some neighbors had come forward after all of this had happened to say that they had had tons of issues with this dude. Apparently, one time, he keyed his neighbor's car, slashed their tires, and poured battery acid on their pool cage. Another person came forward saying that he sexually assaulted her. And I guess he was also known as a peeping Tom, which isn't shocking. I mean, just look at this guy. His peeping Tom written all over him. And there was one woman who said that he had come into her salon with a 15-year-old girl and started making out with her and then was bragging to people there about how he met her online. So I mean, this guy is just a nasty,
56:21 Kendall Rae? pig, pervert freak. I mean, I can't even think of enough. Every horrible word in the dictionary is Michael.
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59:57 Kendall Rae? And they also learned that this rat was struggling financially, like really badly. So he had been living in Michigan with his wife and their kids, but in 2002, he had moved to Florida after she left him for another man, pretty much out of the blue. And I can't say I blame her for that one. And in Florida, I guess he worked as a plumber, but eventually he just stopped showing up to work and was known as a pathological liar. And so, long story short, his house was about to be foreclosed on and he was, I guess, running out of options. I guess his friends and family were super shocked to hear about his arrest and what happened because they didn't think he was capable of doing something like this. But I did read that in the months leading up to this, he had become real paranoid and
1:00:41 Kendall Rae? just wasn't acting like himself. And there's this whole story about how he got into a sledding accident as a kid, which resulted in a traumatic brain injury. And that's sort of, I don't even know why people are trying to do this, but some people, you know, have tried to use this as an excuse for his behavior, but it sounds like he was able to live a pretty normal life before all of this. And there's more that I could get into about his life story, but I really don't care to. I don't want to waste any more time than I have to talking about Michael. I don't give a fuck about him. What I do give a fuck about is justice for Denise, and luckily they were on their way to getting that. However, before justice was served, there was one more major finding.
1:01:26 Kendall Rae? Now, remember earlier when we talked about Jane's call and how they legitimately didn't know about it? Well, what I didn't tell you was how they learned it existed. After Michael was arrested and Denise was recovered, it was obviously all over the news, and Jane ended up seeing it. And she called the Northport Police Department to basically say like, "Hey, I was that 911 caller. Let me know if you need any follow-up information." And they were like, "Uh, you're who now?" Like, they had no idea. And she had to explain that she had made an eyewitness report with- Critical, real-time information about the abduction.
1:02:07 Kendall Rae? And I won't repeat everything I said earlier, but this was a huge failure on behalf of the Charlotte County Sheriff's Office. Mind you, that was the department that Denise's dad worked for. So when he learned about this, his response was, "We blew it." And he said that he has struggled for years, that this mistake was made by the very police department that he worked for. And I cannot imagine how that would feel as a father, after dedicating 25 years of your life to this department and to law enforcement in general, to have such a major mistake play out from your own department when it comes to your daughter that could have potentially saved her life. And I'm positive that those dispatchers have had to live with that guilt forever.
1:02:50 Kendall Rae? And I'm sure that's been really difficult for them. I hope it's been difficult for them. I think it should be. It's just such a major mistake. It cost someone's life. Those kind of mistakes just cannot happen. And it can't just be like an "Oops, we'll try harder next time." You know? It's just, it's not like that. And if I'm being honest, in my opinion, the repercussions for this weren't that high. Four employees were ordered to do remedial training and had brief, very brief suspensions, but that was really it. It wasn't a suitable response, in my opinion, for possibly costing Denise her life. And Denise's loved ones definitely felt the same. But as for the true villain here, Michael, the justice system definitely had its way with him.
1:03:34 Kendall Rae? Obviously, the evidence against him was way too strong to deny, although the defense definitely gave it their all. I feel dumb even sharing what their defense was because it's so ridiculous. I guess they had to come up with something, but it turns out that he had gone to a shooting range that morning with some friend, so the defense... I shouldn't laugh. It's just, it's so ridiculous. The defense tried to say that it was his friend that killed Denise. And the friend actually had an alibi, so that argument held up as well as a cooked noodle, I guess you could say. It's just... Ridiculous. Honestly, to me, it's like offensive that they even tried that. But in the end, I'm very happy to say that Michael ended up being convicted of kidnapping,
1:04:17 Kendall Rae? sexual battery, and first degree murder. And at the strong recommendation of prosecutors, he was ultimately sentenced to death. Now, I know people feel differently about the death penalty. It's something that I, I don't know, I have different feelings on. It's not a conversation for any of us, really, because this was something that her family was absolutely in support of. And to me, that's all that matters. Plus, I feel like in so many of the cases I cover, people get really, really weak sentences and it just pisses me off beyond. So to me, I'm very happy with this outcome. Granted, no punishment obviously will ever bring Denise back. And therefore, it's still, even the death penalty is still never enough. And you know what's ridiculous, too, is there was some strong debate in the penalty
1:04:59 Kendall Rae? phase over whether or not he was competent enough to receive the death penalty because the dude didn't have the highest IQ. Shocker. But yeah, the judge was like, no, you might be kind of a dummy, but you're smart enough to know what you did was wrong. You knew what you were doing. So, bye bye, you're done. And of course, as they always do, Michael has attempted to overturn his conviction, but so far, he hasn't been successful. And I doubt he ever will be. But as I wrap this up, since this has been such, such a brutal case, I wanted to try and end it on a more positive note. It's actually not too hard to do that because some incredible things have come out of Denise's story. I'm very happy to share that Denise's murder has actually sparked some real change. And I'm
1:05:44 Kendall Rae? not kidding you guys, what their family has been able to do is unbelievable. It's so inspiring. And it's honestly why I chose to cover this case to begin with, because when I started looking into the details, I was like, dude, I don't know if I can even talk about this. It's so upsetting. But it was also really inspiring to me. And I felt like it's something, her story is something that, like I said in the beginning, more people should know about, especially people in dispatch and in law enforcement. So, listen to this. In June of 2008, just a few months after this all happened, Nathan founded the Denise Amber Foundation and the basis of this foundation is rooted in the failure of that 911 operator with the goal to improve the 911 system across the nation so that what happened to Denise
1:06:28 Kendall Rae? doesn't happen to anyone else ever again. Nathan created it as a way to help work through his grief and the work that he's been able to do is incredible, you guys. When he learned about this massive failure in his wife's case, he started looking at the 911 system as a whole and he found out a lot of shocking facts, including the fact that this is not even a nationwide system. It's more of a patchwork of agencies that all have varying protocols and standards for what it takes to be qualified to do the job, which now in 2025 might not be super shocking to us as we are learning much more about all of our systems these days, I think. At least I have been like pretty shocked looking into how systems across all different areas
1:07:11 Kendall Rae? of our government and country work. I mean, just here in America, but all over the world as well. But in 2008, this was pretty shocking and the further he dug in, the more surprised he became. He found out, you guys, that some states don't require any mandated training for people to become 911 operators and other states hardly measured what it takes to be successful at it. Hence the foundation where Nathan's full-time career is now dedicated to touring the country, to educate about the importance of training, protocols, standards, all of that. He's also sharing his wife's story to inspire people to approach this line of work with their best foot forward every single day. They offer in-person and online training, which provides in-depth education on topics like leadership, hiring, training,
1:07:55 Kendall Rae? and encouraging employees in a communication center. You can even go on their website and see what events they have coming up, but there's a ton and they're all over the country. And here's something shocking. Before the foundation, only 24 states required mandatory training for operators and now it's at least up to 36, but that means we still have a long way to go, don't we? Because you would hope that it would be mandatory in all 50 states, right? And that could be an outdated fact, but I believe it's from 2024. So I'm quite confident we are not at all 50 states. And so this foundation is incredibly important in making huge strides. And another thing that really blew my mind, but also I don't know, kind of didn't after some of the cases I've covered over the years, but most law enforcement agencies don't have quality control standards in place for accountability
1:08:40 Kendall Rae? and safety. So the foundation created their own quality assurance team with 28 experts, and they will go and listen to the audio from 911 calls and then grade each department on how they did. And then these departments can use that score to either receive a certificate that says they're doing a good job, or they can use it to learn where they need to improve. So that part of the foundation is just so valuable. And Nathan, and I think all of us, want people to feel confident when they call 911, whether you're in New York, you're in California, Colorado, let's say Oklahoma even. You want to be able to get the best help that you can possibly get, right? And honestly, this case is just really eye opening. I mean, we all want to assume
1:09:25 Kendall Rae? that when we call 911, you're getting the best help possible. But in this case, and so many other cases like it, we just know that that's not always the reality. Now, I do want to be very clear here that there are some incredible, like, angel on earth type of people that are in dispatch who are so on top of things, so dedicated to it, have saved lives, there are countless cases of that as well. In fact, it was just, I think, last weekend that I met a fan who had been in dispatch for 25 years, and she was telling me a little bit about it. We didn't get to talk too long, but she seemed awesome. And I don't want any of you out there who work in dispatch to feel discouraged or picked on, because I know a lot of you are doing incredible work.
1:10:07 Kendall Rae? But it's so important that we constantly improve our systems. And, you know, that starts at the top level. So I'm really grateful for people like Nathan, who have made it their life's work to better the systems for everyone else. And I love that he does that in Denise's honor. In fact, what's really, really cool is he and Rick actually managed to get a bill passed. And the process was actually started before the foundation was officially launched, but the themes really overlap. In April of 2008, Nathan and Rick worked with Florida legislators to advocate for a new bill that would establish statewide Standards for the certification of 911 emergency dispatchers. It's called the Denise Amber Lee Act and it passed unanimously.
1:10:48 Kendall Rae? And just like the foundation, their goal is to make people feel confident when calling 911 again. They want to ensure that people who work these jobs are properly trained and qualified and supported. At the end of the day, the kind of person it takes to do this job effectively naturally means that they have to have this drive to want to help others. And I think most people that get into dispatch have that. But Nathan and Rick want to make sure that everyone that works in dispatch has that, you know, in them. So with this act, the state of Florida now requires 232 hours of training for 911 operators, which is a super incredible accomplishment that they should be very, very proud of.
1:11:31 Kendall Rae? And honestly, I only really skimmed the surface of the impact that's being made. So if you're interested in learning more, I am going to put a link to the foundation in the show notes of this episode. And I also want to mention that I've just been obviously so inspired and moved by this case as a whole, that I'm going to be making a donation to the foundation on behalf of this show and all of you. And I also wanted to mention one last thing before wrapping up this episode, and that's that Nathan won a big lawsuit against the Charlotte County Sheriff's Office in 2012. He sued for wrongful death and negligence and the case even went to trial. But a few days in, they reached a $1.25 million settlement. The funds were split up for legal fees, money for his kids and his family, but there was also a portion that made it to the foundation.
1:12:15 Kendall Rae? And he made it clear though, that this was never about the money. Of course, it was about Denise. And I think he's done such an amazing job of keeping her at the center of it all. I don't know if Nathan will ever see this episode or Rick, but I just wanted to say that I'm so impressed by both of them and all the work that they have done. And I can only imagine how many people's lives have been saved because of their efforts. And I hope they're so, so proud of that. I, I know Denise is proud of them for that too. Denise clearly was such a special person. It just, when I think about her boys, not having her, it just destroys me inside. Um, I hope they never hear that call.
1:12:52 Kendall Rae? Oh, God, it's just, it's so awful. But the fact that they can look at the legacy that she has left behind, I think that is incredible. And I did want to say this, and it makes me really happy to be able to say this, but Nathan has gone on to remarry, which I think is really beautiful. And I'm sure Denise would have wanted that for him. Finding love after losing his soulmate. I mean, he said multiple times that Denise was his soulmate. Couldn't have been easy, but it makes me happy to know that he has love in his life again. He tells this story about how one time his wife, Tanya, went out for a walk, but didn't have her phone. And when he came back to find the house empty, it was really triggering for him. All of the emotions from that day and what happened to Denise just flooded back in, as you can imagine.
1:13:35 Kendall Rae? And I think that really goes to show that this is something that he will always carry with him the rest of his life. Of course it is. I mean, we talk about justice so often as if it's the end of the chapter. And, you know, it's sort of something as humans, we want to be like, okay, well, there was justice. And yes, that's something to celebrate. That is a huge victory. Not every family gets that, but it's really not the end. You know, these families deal with this for eternity. And what Michael did is just nothing short of evil. There's just no words for him. He's such a disgusting waste of a human being. And he took away a wife, a daughter, a mother. And I don't think he really had any remorse about it. And like I keep going back to, those boys will never get the chance to grow up with their mom. And I know that Nathan and her parents are doing everything they can to tell them about her.
1:14:20 Kendall Rae? Their grandma now cuts their hair like Denise used to do. And she's always talking about what an amazing and kind person their mom was. But I can't help but feel so angry at the end of the day that she's not here to give them those haircuts and, you know, be in every part of their life to help raise them herself. It's just, it's so unfair. And for what? For what? It's sick. Oh, it's so awful. But yeah, I definitely want to hear your thoughts on this case. Um, I'm sure it tore a lot of you up as much as it did me. It's just, man, there are no words for some of these cases. There really aren't.
1:14:58 Kendall Rae? That is going to be it for me today, guys. Thank you for joining me for another episode. And make sure you follow the show on Spotify and Apple Podcasts. It really does help me out. If you want to watch the video version of this show, you can find it on my YouTube channel, which will be linked, or you can just search Kendall Rae. I will be back with another episode soon, but until then, stay safe out there.
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