Pod Insights The Prof G Pod with Scott Galloway Appealing to the Swing States + How to Be a Better Negotiator About this episode Jessica Tarlov joins us again to discuss what happens now that Biden is out of the race. We hear why we should be bullish on Kamala Harris, be sad about the way Biden had to bow out, and get excited about the election. Follow Jessica’s reporting @JessicaTarlov.
We’re then joined by Chris Voss, the former lead FBI hostage negotiator and bestselling author of, “Never Split The Difference.” He shares how negotiation plays a role in all aspects of our lives.
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Transcript 11,863 words · 11 speakers
Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.
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0:56 Scott Galloway? Episode 309. 209 is the area code covering parts of Illinois. In 1909, Condon Ast was founded. True story. My wife called me in a panic and said, "I found these weird S&M and bondage magazines under our son's bed." And she said, "What should we do?" And I'm like, "It's obvious what we should do." And she said, "Well, what?" And I said, "Spank 'em."
1:15 Scott Galloway? Go, go, go!
1:25 Scott Galloway? Welcome to the 309th episode of The Prop G Pod. In today's episode, we speak with Chris Voss, the CEO and co-founder of Black Swan Group and former lead FBI hostage negotiator. Jesus, that's a good rep. What do you do? "I'm the lead FBI hostage negotiator." Okay. We are massive fans of Chris and here's take on how negotiation plays into all aspects of our lives, including politics, war, and relationships. But first, we're bringing back our favorite, our gangster, the emerging political voice, the leader, the pundit we need now, Jessica Tarlov, to hear what happens next now that Biden has officially dropped out of the presidential race.
2:06 Scott Galloway? So Jessica, kind of a slow news week, not really. I'm not sure what we're going to talk about here, but let's start with, I found this story that you might find interesting, and that is the president has actually dropped out of the race. And this, this woman named Kamala Harris has raised an astounding $81 million within the first 24 hours of announcing her bid for president. 60% of the donors are first time donors in this race. I think that's the most impressive stat. Jessica, what's going on here? What's going on here? What are your thoughts?
2:37 Jessica Tarlov? I thought coming back from Milwaukee, I would get like a weekend, right? We could, we had the assassination attempt and we had everything that went on in the RNC, Trump speaking, et cetera. And I thought, oh, maybe I'll just chill out. Like I made a couple of small people, I'll, I'll go with them. I'll, I hang in the park, the sprinklers are on, very exciting in every two year old slave. And then Sunday happens. And it was this weird moment where I thought, does Mark Halperin actually know something again? Because he was the first reporter out on Twitter on Thursday, Friday, saying it's Sunday. And we were all like, what are you talking about? How does Mark Halperin have information that Democratic leaning reporters don't have? Someone less disgraced doesn't have?
3:21 Jessica Tarlov? And I still don't believe that Mark Halperin necessarily had inside information and the story the campaign is giving, that Biden basically decided on his own that he couldn't do this anymore and that it wasn't going to stop, the kind of onslaught. But remarkable few days in American politics. And what's going on is we've all been coconut pilled now.
3:43 Scott Galloway? Correct, I saw that.
3:45 Jessica Tarlov? It's, I'm not a TikTok person. I have fear of the Chinese Communist Party being in my phone, though I'm sure they're in there for other reasons. And I just know that I spend hours and hours and hours on it. But I have taken a look and the kids are going crazy for her. And amazing. And I do, as an awkward person myself, appreciate that online awkward people can be cool. And you're seeing that really coming to life for her. Um, but I think kind of writ large, what you're seeing is how desperate the Democratic Party was to feel inspired and alive again. And that this doesn't actually have a lot to do with Kamala herself necessarily.
4:30 Jessica Tarlov? And she's still behind in the polls, about five points behind. She was running behind Joe Biden and in national polls and in key swing states as well. Um, but everyone needed this shot of adrenaline and it led them to their pocketbooks. And we've got a real election now.
4:49 Scott Galloway? Yeah, it really is striking. And the, I've kind of gotten swallowed up in a net as I thought Biden was going to drop out and then I wanted a competition on a coronation. And I got to be honest, I've been sort of this Kamala mania has sort of swept over me. And I'm almost now like kind of on the Kamala train, like let's get on it. Let's, and I have been really surprised and inspired. It's a little bit like living in London and that is, I feel as if it's been so gray, so depressing for six months, and then the sun comes out and you realize just what an amazing city it is. I feel like the sun came out Monday morning and we just realized what an amazing country
5:33 Scott Galloway? party, it's just all of a sudden, it feels like everything is better and looks better. It's like literally the sun came out. What are your thoughts?
5:42 Jessica Tarlov? I'm loathe to make a comparison because we all know how it turned out. But what I'm feeling and what my text messages are indicating and what I'm reading online is the enthusiasm that women felt about Hillary Clinton in 2016. That I, you know, I walked around in my tank top that said, a woman's place is in the White House. I went to vote with my dad, you know, there was this belief that we could change as a country. And Kamala Harris represents an ability to change if we do take that route. And it goes in all sorts of different directions.
6:22 Jessica Tarlov? She is meaningful to a ton of different demographic groups and they've all really embraced her. And I'm not sure about how that manifests actually on election day, and she has 105 days or 104 days now, I think, to redefine herself because the definition that the voters who determine these elections have is not good, right? This is not a woman that plays well naturally in a Pennsylvania, in a Michigan, in a Wisconsin. She's bringing new spirit and life to the board, right? Especially if she picks Mark Kelly out of Arizona, maybe that's on the board. In Georgia, they're going bananas for her.
7:04 Jessica Tarlov? Maybe we'll talk about North Carolina again if Roy Cooper, who's the governor there, is her running mate. But you are seeing a joyfulness and a hope of possibility and change. And there is online, there's been a ton of incredibly creative memes that are out there, but there's one that has four boxes and it has Obama, you know, in the cool, I don't know what the term is, but the filter, right? That the Hope and Change poster was in, like the blue, grays with the red. So it says hope and then it has hate over Donald Trump. And then it has heal over Joe Biden. And then it has grow over Kamala Harris. And I think people are feeling the potential for that growth.
7:49 Jessica Tarlov? And there's opportunity, I think, to ignore a lot of her past policy positions and, you know, she has to get out there and just say, you've heard a lot from me before. I have talked about things that are impractical. I've talked about Medicare for all. I have talked about giving free healthcare to people who are here that are undocumented. I've talked about all sorts of incredibly liberal things and the Green New Deal, for instance. But I am part of the Biden-Harris administration and Joe Biden's record is my record. And this is how I plan to continue to govern. Let's finish the job. I mean, it's amazing, the infrastructure that went to her, you know, 1,300 people
8:31 Jessica Tarlov? working on this campaign, but also all of the mottos, let's finish the job. And if she can stick to that, I feel like we could do it. We could pull off a total political miracle.
8:46 Scott Galloway? You said something that I want to double click on, and that is she doesn't play well in some of the swing states. Why is that? Because my impression is she's actually more moderate or conservative than a lot of people, I think, initially think that they, I mean, categorize her as like a California Democrat, very liberal. She's actually, you know, she's an attorney general. I think on economic issues, she's pretty moderate. Why doesn't she play well?
9:08 Jessica Tarlov? Well, she ran away from her attorney general background and more towards her liberal side for the 2020 primary. And she just got boxed out by Bernie Sanders and Elizabeth Warren, who, you know, Bernie Sanders is, you know, he's the original thing, right? He's like the OG democratic socialist grump. So he has his constituency. And I think Elizabeth Warren is one of the more talented politicians we've ever seen. Yeah, ran incredible race. I went to her rally in Washington Square Park, and her policies were always to the left of where I was. I wanted, I was wearing her T-shirt. I wanted to rip it off, burn my bra, do all the things, right? She just gets you going like that. And so Kamala didn't really have
9:53 Jessica Tarlov? a lane. And she couldn't get to where Amy Klobuchar or Pete Buttigieg was, right? You know, people were, I should say, people actually from the Midwest advocating for that kind of common sense stuff. So she hasn't run actually as a super cop before. She's only run away from it. And the kind of kudos that she's gotten the most from her time in the Senate was when she was leaning into, I'm the one who can prosecute the case. Her grilling of Bill Barr, her grilling of Brett Kavanaugh. So I think that's a lot of the reason that she hasn't played well in those more moderate places. I'm sure there is room as well for sexism and racism in this. I mean, we've already seen it bubbling up. And I was reading
10:33 Jessica Tarlov? before we jumped on the line, a missive out of meeting with congressional Republicans and Senator, Republican Senator, saying, do not call her a DEI hire. Do not do it.
10:47 Jessica Tarlov? Talk about her policies. We can win this on policy. But you know, you already have tape of J D Vance. He called her like a crazy cat lady. You know, if they're gonna run on a platform of-
10:56 Scott Galloway? Alone with cats, deeply unhappy, alone with no kids and cats. Yeah, okay.
11:01 Jessica Tarlov? Right. When she has, I would say, one of the more vibrant looking political marriages I've ever witnessed. You know, people kissing on the mouth and looking like they love it. And she has two stepkids and you know, if they're going to be running on a platform of, I'm not totally opposed to a national abortion ban and you know what, we should look into IVF. And then you're calling her a lonely cat lady. That's not a recipe for success.
11:26 Scott Galloway? When I heard the news, I was a mix of excitement, sadness, relief, like, almost like a cathartic release. And the other emotion I had was one of intense gratitude towards Secretary Clinton. And while she didn't shatter the glass ceiling, I think she put enough cracks in it that America has finally decided. I think a lot of people look back and think, you know what? We should have voted for the woman. And I think that America really is ready, and I hate to go into identity politics, but it is going to play a role here. But I think it's going to be a positive here. I think America has decided it's time, or a lot of Americans have decided, it's time for a woman president. I think a lot of that is credited with, from Secretary Clinton. Do you have any thoughts?
12:11 Jessica Tarlov? Any opportunity to praise Hillary Clinton, I'm gonna jump right on that. I think that she has created an environment where we are now so used to seeing a woman in a politically powerful position, going back to even how she transformed, you know, being first lady and what she did for keeping the country together in the wake of her husband's affair. You know, we don't talk about that enough that, you know, she had every reason to just be able to say, you know, I'm getting up, I'm leaving and I'm taking Chelsea with me. And the country would have completely crumbled. And there is strength sometimes in sticking it out. And I think she's owed a debt of gratitude on a whole host of levels. She's also been right about every single foreign policy issue.
12:54 Jessica Tarlov? But yes, I think that she deserves a lot of credit for that. And Elizabeth Warren would say that as well, that she could get seven, eight thousand people to come out to a rally for her. It's because they're used to the iconography of a woman in these kinds of positions. And Kamala Harris as well. And it's interesting because the candidate who had the most overlap in terms of donors in 2020 from Secretary Clinton was Kamala Harris. And a lot of Hillary's really big bundlers thought that she was the one to carry the torch. And they were looking across the field. And they had an Amy Klobuchar, who I think the world of, and frankly, has more kind of policy positions like the rest of the country. But they went with Kamala.
13:34 Jessica Tarlov? And there was tremendous disappointment that she didn't translate to the national stage in the way that they expected, that her awkwardness was not embraced, and that her joyfulness felt like insecurity and inability to do the job. And I think that that switch has flipped a bit now and that we do actually really want to, going back to how you felt on Sunday, to be leaning into joy. Like, when was the last time that we felt politically joyful? But I do want to double click on what you said about the feeling of sadness when you heard that Biden was out. I wrote about this for Fox and talked about it on air that day.
14:19 Jessica Tarlov? I cried when I read that Joe Biden was pulling out of the race because I know that he still, he believes he can win this race. He didn't do this because he thought that he wasn't going to be able to do it. He did it because the pressure was mounting on him to an unsustainable level. And Nancy Pelosi had floated that she was going to go public with it.
14:43 Scott Galloway? He was forced out. He didn't leave on his own terms.
14:45 Jessica Tarlov? He was forced out. And that is one of the more fundamentally good people that America has ever seen. And I think that he really got, even though it was the right decision in the end, he really got a raw deal. And I know that he will be greeted at the convention, rock star levels, you know, at least Obama levels. And that we will remember his legacy for everything he accomplished, which is what it should be. But it is so sad, the way that this ended with him isolated in Rehoboth with COVID, with people that he had worked with for decades, people whose elections were probably owed to him
15:26 Jessica Tarlov? because he showed up and campaigned for them, whether it was in the 80s, 90s, 2010s, any of it, and just stabbing him in the back or in the front. And it's profoundly sad and it will feel that way for a long time. And there are these incredible videos that are all over Instagram and TikTok of senior citizens talking about Joe Biden and that he was the greatest president that we've ever had, that he had, there's this one woman who's making the case that he combines all of the best qualities of these democratic heroes that we've had over the years. And that it really hit home for me and it deserves hanging on it for a while.
16:09 Scott Galloway? I had the same emotion, but here's the thing that if you think it through, and this made me feel better and I hope it makes you feel better. People won't remember how long it took him to make the decision. They'll remember the decision, right? They won't remember that he didn't want to leave and he was in denial and a lot of his handlers were sequestering him for obvious reasons now. I mean, I was starting to get physically angry at the staff of the White House and be like, you really think you could hide this from us? And then I was mad at myself for falling under this delusion that everything might be all right. But here's the thing, for the rest of his life, every room he walks into, he gets a standing ovation. And his life, can you imagine what his life would have been like the next four and a half years?
16:54 Scott Galloway? I think this is absolutely, in the short term, probably devastating for him. And over the medium and the long term, the absolute best decision for President Biden. I think this is for him personally, the best thing that could happen.
17:09 Jessica Tarlov? I totally agree, and I think it's like anyone who is kind of going into retirement, at least a little bit, not of their choosing, that within six to 12 months, they're feeling pretty great, right? And he has the last six months, he says that his not sole focus, but his main focus is going to be getting the hostages back and negotiating a peace deal between Israel and Hamas. And if he can get that done, you know, people have won Nobels for less, and he will be an icon. And it wasn't guaranteed on a legislative basis. I think he deserves it, right? You know, I think the comparisons to what an LBJ was able to accomplish are reasonable.
17:54 Jessica Tarlov? But he wasn't a personality icon. He wasn't a cult figure like an Obama, like a Bill Clinton, like a JFK. And I think that those aviators now will live on, right? In a way that we didn't expect if he had A, continued on and ended up losing to Donald Trump in November, certainly. You know, Democrats are love power as much as Republicans. I just think we have better ideas and we're kinder and more concerned with people who have less than the Republican Party. But of course, we're mad for power, and Nancy Pelosi is an incredible testament to all of that. But I genuinely don't believe that people who have worked with him that long and love
18:34 Jessica Tarlov? him as much as they do, knew that the debate was how Joe Biden is on a more regular basis, and we're still trying to pass him off as a fine candidate. I take offense to that idea, and maybe I'm just trying to save my own butt because I was on TV telling people that Joe Biden could do this job. Look at him on the picket line with the United Auto Workers. Look at him in North Carolina. Look at him in Detroit. You know, the decline was precipitous, and I don't think that Nancy Pelosi and Chuck Schumer, Dick Durbin, people who genuinely love him, knew that, and it was some big charade to fool the American people.
19:12 Scott Galloway? And what's interesting, and I'm curious to get your thoughts about this, is that age was the biggest issue in the campaign, and I think it's going to remain the biggest issue, but it's flipped from being a liability for Democrats to an asset. I think you put a woman of color who's 59 onstage with Donald Trump, he is going to look as old as Biden looked.
19:32 Jessica Tarlov? And probably more incoherent at certain moments. You know, I was in the room in Milwaukee when he was giving his acceptance speech. And there were 9,000 words of ad lib and probably 6,000 that didn't make any sense. I worry, though, about Democrats kind of jumping into the deep end with that argument I saw a lot of. And I smiled at them, but a lot of snarky tweets right away saying, "Oh, my God, how could the Republicans have nominated such an old guy? Yikes." You know, we, we did do a bad thing for a long time and acted as if it wasn't going to matter for people. And the voters were continually telling us that, that it did matter for them. And I thought Ezra Klein pointed that out, and I thought it was such a smart point.
20:16 Jessica Tarlov? He said, "The narrative right now is that this was an elites cabal, right? That they got together and they just decided, 'We want to get him out.'" But the truth is, is that the elites were late to this. It was regular people that were telling us, right? It's completely the counter narrative. Every survey was saying, "He's too old. He's unfit to do this." And these were Democrats who said, "We're going to vote for him. We're going to vote for a dead person over Donald Trump." But in fact, it was those of us who were supposed to know it all that were late to the game. And I think that that dose of humility is important for people in, quote, "elite positions" to have in all of this and to say, you know, "You might not like that there wasn't a mini-primary, and I understand that."
21:00 Jessica Tarlov? And it was obviously Joe Biden's wish that there wasn't, right? He came out 20 minutes after the statement went out and said, "I'm endorsing Kamala Harris," which basically cut everyone off at the knees.
21:09 Scott Galloway? And had other endorsements lined up clearly, right?
21:12 Jessica Tarlov? Oh, yeah. Well, they'd been prepping for ages, but she did it in the most elegant way I could have expected anyone to. And I think it's such a credit to her and the type of person that she is. I mean, is there another human you could imagine to be a better team player going through the last month of politics than Kamala Harris?
21:32 Scott Galloway? They all were, and I think that was smart. I don't think they had any choice but to be seen as team players. But just on this notion, I was, right after I heard I was the quote-unquote "in the competition camp," and now I have fully, now I've just been overwhelmed and I'm on board with a coronation. But what are your thoughts on this notion? And it's, it's kind of a moot point at this point, because I do think it's a coronation. But do you think we would have been better off with something resembling a competition debates and the like?
21:58 Jessica Tarlov? Well, I think it would have made great programming, which is where my mind goes to all the time. You know, we were musing that he should, Biden should counterprogram the RNC, right? Like, while Trump's about to go on stage, be like, you know what, I've reconsidered. I'm getting off. You know, I'm getting out of the race. I think that a mini-primary would have served us well. And there are a lot of people smarter than I am who have figured out how you'd be able to do it. I think if it was contained to just battleground states and to give the people who actually determine who's going to be our next president, the chance to go see town halls and have the delegates vote, for instance, you know, have them listen to the people that they represent. I think
22:39 Jessica Tarlov? it would have been good. And Dean Phillips, who was out front on all of this, you know, was musing that it would just give an air of appropriateness to everything. And odds are actually that Kamala Harris could have come out, very likely, I think, as, as the winner. And I think if you think, if you look at who Kamala Harris has been the last three to four weeks, I would put my money on her for that. But the truth is, we can't afford another moment of infighting. I mean, if you look at the damage that has happened to the Democratic cause in all of this, I think it made sense. I also think it just makes sense because she's part of that administration. You know, people say, oh, well, it's not
23:23 Jessica Tarlov? fair. We voted for Joe Biden, not Kamala Harris. Well, when he's running for reelection, you're voting for the Biden-Harris ticket. And she is the rightful heir to that ticket. Her VP choice will obviously be a huge part of this. I think all of the folks that they've asked for their, for their papers, for them to submit their packages would be fabulous. And it was interesting to see that Governor Walz from Minnesota was on the list. He was someone that I didn't expect to be. But you can't really go wrong with those guys. And, you know, we have limited time to be able to do this. We have Trump and his folks, you know, on the back heel. They are prepared for one candidate and one candidate only. And now Joe Biden is not that candidate.
24:08 Jessica Tarlov? And so we just got to relish the moment and run full steam ahead. And it looks like everyone has gotten the memo, more or less, that this is what we're doing.
24:17 Scott Galloway? So let's talk about, who would you want to be VP? Who do you think is going to be VP?
24:22 Jessica Tarlov? So like I said, I'm actually thrilled with all of the choices that are out there. And I think my gut would initially be, I want Governor Shapiro. I think that he is just a beacon of light in all of this and has been since we-
24:38 Scott Galloway? A beacon of light? That's a nice thing to say outside.
24:40 Jessica Tarlov? A beacon of light. But I can't help but be concerned about him being Jewish. And at this particular moment with such a high dose of antisemitism, especially within our party, which is something that I hate about us, that if you have a black woman at the top of the ticket and a Jewish guy, that there are too many opportunities to be turned off.
25:06 Scott Galloway? What about two women? What if you had a, do you think the same, the same fear holds-
25:10 Jessica Tarlov? About Whitmer?
25:11 Scott Galloway? -about having two women on the ticket?
25:13 Jessica Tarlov? It does give me a little bit of anxiety. I hate to say it. I think she's fantastic. I think she'll be an incredible candidate. I'm sure she'll, she will run in 2028. But it feels like the top is such an unsafe pick at this moment that we should go for a bit more safety. Roy Cooper, I think, is the safest one-
25:32 Scott Galloway? What about Kelly?
25:32 Jessica Tarlov? -out of all of this. But Kelly is, Kelly has my heart and he has the nation's heart. And I think that the strength of also having Gabby Giffords out there, who is such a hero to everybody, would be incredible. And Arizona, you know, we had basically relegated ourselves back to just the blue wall. But Arizona is ripe to keep if we have the right combination. And I think that Mark Kelly does that. So right now, my heart is in the Mark Kelly camp, for sure. And I think it makes a lot of strategic sense.
26:06 Scott Galloway? So your background is in data science and messaging. If you were advising the Harris campaign, which I mentioned at some point you will be, what do you think are the core messages she should hone in on?
26:18 Jessica Tarlov? That nothing changes, that we are here to finish the job and that she was proud to serve with Joe Biden. I think that Joe Biden should be one of the most commonly used phrases out of her mouth because Joe Biden is personally a lot more popular than he is politically to people. They were never able to demonize him, right? They were never able to convince people that he was actually a mob boss. I'm sure James Comer has been crying for 48 hours straight since the announcement that he won't get to have his Hunter Biden investigations anymore. And, and all of that has evaporated. But the American public loves Joe Biden. And I think there's opportunity also to frame the economy, which you said, you know, who wouldn't like
27:02 Jessica Tarlov? this economy, but to talk about the accomplishments of the Biden Harris administration out of a new messenger. And she has been tight. She has been pitch perfect in the last three to four weeks. And so I think that she's just basically got to take the playbook and she has the same campaign manager, she has the same campaign chairs as Joe Biden did, and she's got to go out there and do a Joe Biden impression with some coconut flair, right? That's what people are looking for at this moment. And, and I think that she can define herself as different in a lot of the personal moments, certainly talking about reproductive
27:44 Jessica Tarlov? health, where I did feel that he struggled to do that. And some of that is just that men talking about it doesn't really hit as hard. So her doing that, voting rights, galvanizing Gen Z and millennial voters, but be proud of what you've accomplished. And Joe Biden picked her out of a huge field of possible VPs, and he did it for a reason. And if the listeners haven't heard Joe Biden's call into now Kamala HQ from Monday, they should go back and listen to it. But there's this very sweet exchange where Kamala says,
28:18 Kamala Harris? You guys heard it from Doug's voice. We love Joe and Jill. We really do. They truly are like family to us. And we do everybody here does.
28:31 Speaker 05 I knew you were still there. You're not going anywhere, Joe.
28:34 Speaker 06 I'm watching you, kid. I'm watching you, kid. I love you.
28:38 Speaker 05 I love you, Joe.
28:40 Jessica Tarlov? It felt like it was supposed to.
28:43 Scott Galloway? Yeah, it felt real.
28:43 Jessica Tarlov? Yeah, totally.
28:45 Scott Galloway? Yeah, the positioning I would go with is I'm a prosecutor, he's a felon, and I would just be relentless. I would say, as Attorney General of California, I put 740 pedophiles in prison, and then I would just show, overlay that with the voiceover with a ton of images of Trump and Epstein. And then I'd move on to, as AG, I stuck 300 people in for white-collar crime, and I would show Peter Navarro being sentenced. I, you know, for racketeering, I put, and then I'd show my, I would just literally go.
29:20 Jessica Tarlov? The for-profit college scams.
29:22 Scott Galloway? Oh, my gosh.
29:23 Jessica Tarlov? Yeah, he's done everything.
29:25 Scott Galloway? I shut down all these degree mills, but had I been in New York, I would have shut down a degree mill called Trump University. I would just, I'm the prosecutor, he's the felon. I think it's absolutely going to deposition, put them on their heels, and they just won't know how to, know how to respond.
29:41 Jessica Tarlov? So I want to add to that quickly, because I know that we have gone over as well. I totally agree with you. I think if there's a debate, that contrast, old versus young, convict versus cop, is important, but you need to also keep in mind that we're talking about swing voters. So those are base plays. But swing voters are going to vote on the traditional stuff. So they're going to be voting on the economy. And there are some of them who are very concerned about the border, and she was in charge of our relationship with Central American countries. You know, we're not supposed to call her the borders are, but that is what she has been framed as. So I think that if we move too hard into what folks in the heartland feel are ancillary issues, that we risk coming off as unserious.
30:25 Jessica Tarlov? So I want all of that, but I really want her to go hard on the stuff that they've accomplished. Like, tell them, your insulin costs $35 because of me and Joe Biden. And also, I'm a cop.
30:38 Jessica Tarlov? And I would have put this guy in jail. So it's a, it's a line to, to walk carefully, but it has to be balanced.
30:46 Scott Galloway? Jessica Tarlov is a political analyst and co-host on The Five, Fox's weeknight news program. She joins us from her home in Tribeca. It's great to have you back on the ground, Jessica, back in New York, and we'll look forward to catching up soon.
31:00 Jessica Tarlov? Perfect. Thanks for having me.
31:02 Scott Galloway? We'll be right back for our conversation with Chris Voss.
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33:15 Scott Galloway? Support for the show comes from Vanta. As AI adoption grows, so does your company's security risks and requirements. New frameworks, audits, and vendors keep piling on, but your team isn't getting any bigger. Most compliance tools promise automation, but you're really stuck doing all the work by hand, chasing screenshots, validating controls, and playing catch up when audit season comes around again. Vanta works differently. The regentic trust platform is built to scale with you, not slow you down. With over 1,400 automated tests across 400-plus integrations, Vanta collects evidence and monitors your controls year-round, cutting your audit prep by 82%. Plus, you can access the Vanta agent everywhere you work, whether your team is in Vanta every day or living in tools including Claude or Cursor. Want proof?
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34:32 Scott Galloway? Welcome back. Here's our conversation with Chris Voss, the CEO and co-founder of Black Swan Group and former lead FBI hostage negotiator. Chris, where does this podcast find you?
34:42 Speaker 07 I'm at my house in Vegas.
34:44 Scott Galloway? You live in Vegas.
34:46 Speaker 07 I'm willing to admit that.
34:48 Scott Galloway? So let's jump right into it. You tweeted recently, "As a lead former hostage negotiator in the FBI, I will say with certainty that the level of manipulation by the mainstream media should not be overlooked when we look back on what exactly led to this moment." And you were referring to the failed attempted assassination of Trump. What did you mean by that?
35:08 Speaker 07 Well, principally, you know, I've thought about when I put that up and also since. And point of fact, I believe the media professional wants to go. And the sort of across the board, it's really become accepted in any interviews.
35:28 Speaker 07 Somebody sticks a microphone in somebody's face and said, can you believe so and so said this about you? And it's a little bit like, I remember doing this when I was in college, trying to instigate a couple of my friends into getting into confrontation. Can you believe that he said that? Are you gonna take that? You know, this instigating that comes from the side and if we have some reliance on the media overall, we don't think of them as instigators. You know, then, uh, just like when I was listening to my friends here, people say themselves, yeah, you know, yeah, that's right. And it's, it's, it's an incitement. Unfortunately, they're instigators. When I was, I was with the FBI, we're preparing for a gathering in the G20 in Canada, I believe it was at the time.
36:13 Speaker 07 And they're talking about the preparations for the predictable demonstrations. And so in preparation for the crowd, they said, uh, for the, uh, gathering, they said, you put a thousand peaceful demonstrators someplace, a thousand.
36:30 Speaker 07 And then you just put six professional instigators around in strategic locations. And it'll take a peaceful demonstration and turn them into a violent mob. Six people. And I've really been thinking about this a lot. Unfortunately, the media is professional instigators. And they look for the opportunity called gasoline on smoldering coals and hopefully turn it into a flame. And point of fact, it's a contributing factor.
37:04 Scott Galloway? I like the framing there that they're sort of, they're in the business of instigating or taking the heat up, not taking it down. I would say that's the same as true online, but even worse. If I look at my comments in my feed on social media platforms, it feels like it's a bunch of people in the third grade surrounding two kids who are barely even having words and then screaming, fight, fight, fight. And I wonder, and I'm curious what your thoughts are that. If I were a bad actor, a foreign entity, the GRU or the CCP, I would absolutely employ the strategy to just get us fighting with each other.
37:37 Speaker 07 Yeah, well, we'd do it. It's kind of the, there are no Marcus of Queensberry rules on international combat. I mean, the intelligence agencies globally are always trying to stir up discontent and within the camps of the enemy to keep them confused so that they don't get rallied against us.
37:56 Scott Galloway? So let's get back to, how do you think the US government should be negotiating with nations at war? What advice would you have? Biden has essentially said that he's going to focus a lot of his energy on his remaining time, on trying to end the war in the Middle East and bring the hostages home. What advice would you have for him? Or generally speaking, in the US as it tries to negotiate with nations that they're at war?
38:21 Speaker 07 Everything you've been doing up to now has been stupid. Unfortunately, argument has become a synonym for negotiation. And it's a horrible synonym. It shouldn't be there. People just want to make arguments. And that's advocated principally by lawyers. You know, lawyers want to make arguments to call themselves negotiators. We don't have any better models in many cases other than lawyers that make arguments. And great negotiation is invisible, so you don't see it. The only time Biden ever did anything foreign policy wise that I was really impressed by, and he did it very early in administration. So what a government should do is not let the other side get caught off guard if you're going to say something they don't like.
39:05 Speaker 07 And Biden was going to make a statement recognizing the genocide of the Armenians, I believe, which is largely placed at, the blame is placed at the feet of the Turks. And what he did was he let the leader of Turkey know it was coming. You know, we're gonna say this, you're not gonna like it, don't want you to get caught off guard by it. And the President of Turkey's response was remarkably muted. And professional instigators in the media said, can you believe he said that? You know, what do you, what do you think about Biden saying this blame place, placing his blame on? And he'd been warned in advance. So he, he wasn't, he, he wasn't upset about it.
39:48 Speaker 07 It didn't turn into the, a flame that the, the media was trying to get it to turn into the argument. You know, the kids around the other kids in the school, you're going, fight, fight, fight. So, and very few politicians have really taken a cue from that. To at least, if you're gonna say something that your counterparts aren't gonna like, then don't let them get caught off guard. At, at least don't blindside it. And I, and I think that's the, that's probably the first move internationally. People wanna be warned when bad news is coming. It's one of the basic tenets of the black swan method, day to day. You, you know, I might have something negative to say. I want you to be able to brace yourself before I say it in advance. How do I do that? Where you don't feel attacked?
40:33 Speaker 07 How you feel is that I'm just trying to tell the truth. Again, to make analogy to what's going on in the media and social media today, there's a great seeking for truth. There's truth seekers and truth tellers. And a lot of people disguised as truth tellers are really just leveling accusations. But some of the people who have been around for a longer time are really just, you know, let's stop the accusations. Let's start, let's start thinking about what, what's the truth though? Let's try to speak the truth. And if you can say it in the other way, the other side is not offended by it, then you're probably on the right track.
41:08 Scott Galloway? Something you said sort of resonates, or I think has relevance with relationships. I've always thought that the thing that really puts a strain on relationships is not bad news, but surprises. Like, it's one thing when, all right, the investments have gone really bad and you're in charge of the investments, but... But what I think people get really upset with is they've been bad for a year and they've been getting worse. You waited until now to tell me. Do you think a lot of this can be as relevant with personal relationships?
41:36 Speaker 07 Yeah, absolutely. I see all this is relevant to personal relationships. And negotiation is relevant to personal relationships. We hear all the time, never split the differences, great parenting book. I hear back from women that for the first time, my husband, it feels like my husband's listening to me. And then, so first of all, what does it mean to actually listen? And then secondly, like, how do we eliminate the surprises from the other side? People are remarkably resilient and they're not getting caught off guard. And it doesn't take a lot. And fortunately, people blindside other people not out of bad intent because they don't know how to tell the truth.
42:17 Speaker 07 Or they're trying to fix the problem so that it never hits the other person. So it's never, it's rarely is it as a result of a bad heart, if you will. These are mistakes of the head, not of the heart, because people just don't know. You know, if I could just warn you it was coming, then you could brace yourself.
42:38 Scott Galloway? I want to put forward a thesis. I want to get back to geopolitics and have you respond to it.
42:43 Scott Galloway? I think that not only when you're negotiating, you have to recognize you're not just negotiating on the current situation, but you're setting a tone or atmospherics or incentives for future negotiations. And the thing I just really bothered me about the Brittany Griner deal was I thought, I personally believe the moment we cut that deal and traded, it was loosely called or accurately called the merchant of death, Viktor Bout, that basically that day Evan Gershkovitz was taken prisoner. That we created an incentive structure that we would trade, quite frankly, someone more, I don't want to say valuable, but that had more, should have been in prison a lot longer, that we just set up an incentive such that we guaranteed more, more Americans would be falsely imprisoned.
43:28 Scott Galloway? What are your thoughts?
43:29 Speaker 07 Well, so first of all, Brittany Griner was absolutely entitled to have the US government come to her aid. As when I was the lead international kidnapping negotiator and Brittany Griner's thing was an illegal detention as opposed to kidnapping, there are differences. But in any event, no American citizen should be abandoned overseas. No matter how they got themselves into it. In international kidnapping, people were mostly just doing it. Ill-advised behavior, they're putting themselves in really bad positions. Trying to trade on a form of camaraderie internationally that was never there. And I don't believe that Brittany Gruner, she may have made a minor mistake.
44:14 Speaker 07 But she's entitled to have the government come to her aid and do what they can for it. So first, first point there. I'm absolutely in support of the government helping them. So now let's get on to the stupidity of the trade. Once the instigators got going in the media. Then increased pressure on the Biden administration, cut a deal, cut a deal, cut a deal. Then, then, then it's a matter of patience. When the other side is more patient than you are. And the instigators are putting the heat on you, then they can lay back. And I don't think the, I think it was a poor trade. I think, you know, and I don't think the Biden administration has got the market, uh, is holding the monopoly on bad trades.
44:59 Speaker 07 Uh, the Obama administration made bad trades. The Trump administration made, made bad trips. You know, I thought it was horrible that, um.
45:09 Speaker 07 I thought they beat us in the deal when, uh, the AWOL soldier, uh, the Obama administration swapped out five members of the Taliban who were being held in Guantanamo for an American soldier who'd gone AWOL. Now, that American soldier deserved help regardless of how he went AWOL. It was a bad trade. The Trump administration out there, the Obama administration, when they put 5,000 Taliban back on, on the battlefield. Because they were in a hurry to make a deal. Anytime a government is in a hurry to make a deal. All the other side has to do is sit back and let time work against them. And so the, the Brittany Gruner thing was no different. Um, it was a bad trade.
45:49 Speaker 07 And then the nature of the bad trade, not the nature of the fact that a trade was made. The nature of the bad trade is what encouraged the poor negotiation, which sets up further negotiations. You know, one of my favorite movies, Bridge of Spies, Tom Hanks. Love it. Um, we engage in the same kind of trades. And as portrayed in the movie, the American negotiator depicted by Tom Hanks got the better of the other side and got the better of the other side in the Russians. Same type of trade. It wasn't that the negotiations were bad. It was how good were the negotiators at the table?
46:27 Speaker 07 And not only did Tom Hanks' character, and forgive me for not remembering the real life name of the guy, who I have tremendous admiration for, he turned around and cut great deals with Cuba, getting massively. We beat the hell out of the Cubans in the negotiations after the Bay of Pigs. So it's not negotiation itself that's the problem. It's the level of ability of the negotiators at the table.
46:54 Scott Galloway? The negotiation everyone's talking about is the negotiation with Putin and the negotiation with Hamas, right? Well, if I think of the two highest profile negotiations, maybe that's true in American-centric lens. The one with Putin, you have an autocrat who's not worried about not being reelected, and you have a nation that has just, as a competence, an incredible ability to endure hardship and suffering. You know, it's just, I find, in terms of Russian history, it's shown, it's pretty difficult to put pressure on Russia. They don't scare easily. They're willing to put their own people through a lot of pain and suffering here. So I'd love to get your thoughts there. And then, as it relates to Hamas, I even see a bigger challenge, and that is, you're not even sure who you're negotiating
47:38 Scott Galloway? with, or how you even open lines of negotiation, and who can even enforce the rules or outcomes of that negotiation. I'd love to give your thoughts, or get your thoughts on both of those dynamics.
47:49 Speaker 07 I would agree with some of what you said about Putin and Russia. I mean, I think the guy does worry about getting reelected, which is why he put so much effort into it. I don't think that Russians would agree if you said that the elections were rigged. You know, they support him openly. He's a nationalist. And globally, nationalists are gaining a lot of influence. Populist nationalist leaders, you know, they're 1,000% in favor of what's in the best interest of our country. It's sweeping Europe. It's the reason that Trump is as popular as he is. He's pro his homeland.
48:33 Speaker 07 Russia has shown the ability to endure. What have they had to endure? They've been invaded more times than they've invaded other countries. They've been invaded by Japan multiple times. They've been invaded by various European countries multiple times. They've been invaded more than they've invaded other countries. They've got, they don't have the natural land barriers, geographical protections the United States had. We got the most envious geographical setup on earth. You cannot come at us without, I see you seeing you or you have to cross ridiculously difficult terrain. Can't come at us from the north, east or the west. Can't come, you know, if you want to try to come at us from the south, you could work your way to Latin America. It's not, it's not, there aren't great ports down there.
49:18 Speaker 07 Russia, on the other hand, has got land bridges that makes it extremely easy to get at it. Their natural resources are not high. I once saw, I read at the beginning of the Ukraine war that somebody dismissively versus said Russia is just Europe's gas station. All right, empathy, how does that look to the other side? I think that was McCain. It might have been. All right. So if that's true, you're the leader of a country that your principal way to feed your people is an industry the entire world is trying to stop using. So empathy is about not necessarily agreeing with the actions of the other side, but understanding where they're coming from. And being able to say it to them out loud.
50:02 Speaker 07 Nobody has, you know, the Western European leaders, the president of France showed up and, and had audiences with Putin. I promise you that all that guy did, if they got a direct meeting with him, was tell him why he was wrong. As opposed to, all right, so here's what your problems are. You get invaded, you got no natural defenses. You're worried about whether or not you can feed your people. You're worried about your people starving in the cold and the dark. Let's talk about what the problems are and a different solution. Nobody's approached him like that. So I think what he's done, what Russia's done in regards to Ukraine is absolutely wrong.
50:40 Speaker 07 War is an environmental catastrophe, let alone a humanitarian catastrophe. But a little bit starts with, alright, so here's, here's your motivations. Here's why you're doing what you're doing. Now let's potentially talk about a different course of action. Because as soon as you start talking to somebody about what their motivations are, getting it out in the open air, it helps them clear their head and maybe see war is a short-term catastrophe, whereas economic collaboration is a long-term solution. So that's kind of my take on Russia. Now, and as, as I continue to babble on, there's a massive amount of influence on Hamas who cut it. All the negotiations are currently going on to there. Some of the Hamas leaders are hanging out at Qatar.
51:25 Speaker 07 And there's all, you know, if you really want to talk to Hamas, even if you're an American diplomat, you're going to Qatar. So there's ways to influence them. The, the, the real difference, in my view, and I was listening to Jared Kushner giving an interview about the Abraham Accords.
51:45 Speaker 07 And the problem with Hamas and why they didn't participate in the Abraham Accords. And the pro-Palestinian peoples were saying, well, we weren't given a seat at the table. You could have had a seat at the table if you'd have paid table stakes. And table stakes for that negotiation was, everybody that comes to the table gets to keep their job. You cannot come to the table saying,
52:12 Speaker 07 I'm gonna put you out of business. You have to agree that the other side gets to keep their job. Hamas has not been willing to say the Israelis can keep their job. All the Abraham Accords, all the Sunni Muslim countries that signed off to collaborate with Israel, they all said, you know what? If you're willing to negotiate with me in peace and look for an economic settlement where we can all thrive, you get to keep your job. And Hamas has not been willing to say that. And it's not that they haven't been invited to the table. It's they've refused to pay the table stakes.
52:49 Scott Galloway? And in this case, the table stakes are, when you say get to keep your job, you mean saying that we're not gonna, we're, we're not gonna be totally 100% committed to exterminating your people? Is that what you're referring to as table stakes?
53:01 Speaker 07 Yeah, yeah, you know, and even in even larger terms, that's the first time the United States has been willing to make that agreement. When, when the second Iraq war started, and it's, it's easy to criticize it in hindsight as a bare bone, and I'm not gonna go there. But I do remember President Bush giving it a, an address to the American people and saying, this is the opportunity to bring democracy to the medallions. And what he didn't know that he was saying at the time was, he was saying to all the Middle Eastern leaders, none of whom are democracies.
53:44 Speaker 07 If you, my goal is for you to lose your job because you're not a democracy and you're gonna have to subject yourself to the whims of the votes, just like all the Western European countries do, everybody else. And you gotta, if you, if you wanna collaborate with us, we're gonna bring democracy to your country, you're gonna lose your job. And that was a mistake. So the other thing about the brilliance of the Abraham Accords and the approach in that particular negotiation was the agreement, you get to keep your job if you come to the table and negotiate with us in good faith. And so it's obvious with Hamas, but America has made this mistake a number of times in the past. We didn't realize what we were saying.
54:28 Speaker 07 I wanna bring democracy to your country, your monarchy. The person on the other side is here and I'm gonna lose my job. Why should I do that?
54:39 Scott Galloway? Well, let's get back specifically to Biden has said he wants to bring the hostages home. My understanding is there's still five Americans being held hostage. I'm not even sure we understand if it's proof of life or not. But obviously, it's a priority for, you know, American, the American government to get those five hostages home. Let's go back to that. What advice or what are the atmospherics here to try and successfully bring these folks home?
55:03 Speaker 07 So first of all, if I could say, when I was a hostage negotiator, our open principle was war, you can't negotiate in the middle of a riot or a gunfight.
55:13 Speaker 07 And it looks very much like the gunfight's still going on. So to expect effective negotiations in the short term in the middle of a gunfight, you gotta get the gunfight stopped. Now, what's the inducement for you to decide to stop the gunfight? Ultimately, it's the people that are supporting them, the economic harm of violence as opposed to the economic prosperity of peace. And Hamas continues to stay in the gunfight because of the support they're getting globally. They're winning the PR war. They're intentionally putting their people in harm's way.
55:56 Speaker 07 I don't think we're getting accurate reports in the media of how upset, how tired the Palestinians are of being human shields for Hamas and getting their people killed. You know, they got a hostage rescue in a residential area. And all sorts of quote, innocent people are killed by the Israelis that come in on the hostage rescue. Well, how did those innocent people get placed in harm's way? You know, Hamas is sacrificing Palestinians by the tens of thousands to gain world support and they're getting their world support. So, you know, what are the kids standing around them shouting and yelling? There's, there's the Biden administration. Their challenge in getting hostages back is, is to calm the rancor.
56:42 Speaker 07 That's blaming Israel for a current bloody conflict that they didn't start. That begins to change the perspective of the leadership. Are they winning the PR war? Hamas is winning the PR war right now. That's what's keeping them engaged in what they're doing.
56:59 Scott Galloway? I'd love your thoughts on how to take some of these skills and apply them to your relationship with your spouse. And then I'd love to hear, do you have kids, Chris?
57:10 Speaker 07 I get grandkids.
57:12 Scott Galloway? You got grandkids, okay. I would love specifically to hear. Lessons to your younger self or a new father on how you can apply these skills to enhance your relationship with your, your kids.
57:25 Speaker 07 Um, wow. Uh, okay. Where, where do we begin? It was a lot of, there was a lot of good.
57:31 Scott Galloway? Yeah, it goes, it goes from Hamas to more unreasonable third parties when we're talking about teenagers, but let's start, let's start with, uh, using this as a means of, uh, establishing, uh, better rules of engagement with your spouse.
57:43 Speaker 07 Well, uh, here's a problem with spouse and children. Uh, we've conditioned them that would not listen. So parents and spouses, we want to, we want to flip over to either continue to ask our list of questions to make it sound like we're listening and interested. Or give an advice. And a lot of moms start to report that the use of the mirroring skill got their teenage daughters to talk to them for the first time in years. So what's a typical interaction? Kid comes home from school. How was your day? Kid answers, parent goes immediately to the next question. Well, what that makes a kid feel like is that they weren't
58:27 Speaker 07 listening to. Now a parent is taught, show interest. You know, I got a checklist to show interest so I can get back to my life. It's like a, a person in the media doing an interview. They got a list of questions. They're going to run through the questions. They're not going to pay attention to the answers. And then they're going to move on. So how was your day? Kid's been conditioned that mom or dad ain't like going to listen. So they're going to, you're going to say, fine, or I forget. Cause they're not going to get interrogated over that. I forget is, is, is, is the best one. I forget. What are you doing? I forget. And then you move on. Well, and a parent is like, you know, why won't my kid talk to me? Well, you, you're, you got your list of questions. You ain't
59:09 Speaker 07 listening. You've conditioned them that you're not going to listen. The people in our family, we've conditioned each other that we're not listening. So the tiny little two millimeter shift that moms are telling us constantly. How was your day? I forget. If you're going to mirror that, what'd you say? You forget. Not accusatory, but to just repeat what the person said confirms that you heard and you listened. And suddenly the child's shocked, like, wait a minute. You actually paid attention to what I said? And by the second time they do that, suddenly the kid's opening up. All mom and dad is doing is marry.
59:51 Scott Galloway? And just as we wrap up here, Chris, what do you think are the two or three things that young people should keep in their back pocket as it relates to negotiating? Whether it's for a salary or for, you know, a different type of job responsibilities, whatever it might be, what are, are there any sort of go-tos you'd say, like, this is what young people get wrong a lot and they should remember whenever they're in a situation that involves some type of negotiation?
1:00:16 Speaker 07 Yeah, you know, if you can show the other person by saying out loud what their perspective is, that seems like a tange, inefficient. But just repeating back to them what their perspective is, is breaks log jams. And you don't even, here's the thing, you don't even got to get it right. If you just make the attempt, the other side's going to feel you're collaborating and, and they'll correct you. They'll help you get it right. You, you go into instantaneous collaboration.
1:00:54 Speaker 07 And it doesn't matter what the negotiation is. It could be with your boss, it could be with your parent. You know how they see things. Saying how they see it is not agreement. And you're going to find that a lot of your log jams are just going to disappear. Half of them, half of them, I promise you, will go away the minute you start trying to repeat what you think the other side's perspective is.
1:01:20 Scott Galloway? Chris Voss is CEO of the Black Swan Group and the author of the national bestseller, Never Split the Difference: Negotiating As If Your Life Depended on It. He previously served as the lead international kidnapping negotiator for the Federal Bureau of Investigation, the FBI, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group. Before becoming the FBI's lead international kidnapping negotiator, Chris served as the lead crisis negotiator for the New York City Division of the FBI. He joins us from his home in the great and underappreciated city of Las Vegas. Chris, I really enjoyed this conversation. Thanks for your good work. Andrew Sherbush.
1:01:57 Speaker 07 Scott, thank you very much.
1:02:03 Speaker 00 We'll be right back.
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1:04:17 Scott Galloway? Algebra of happiness, how to make sure you don't accidentally lose 50% of your friends. My primary residence for the last decade has been in Delray Beach, Florida. And I would say it feels like a half, but it's probably a third because they stand out to me. But somewhere between a third and a half of our friends down there are not only Republicans, but Trumpers. And I really have tremendous amount of disdain for President Trump. I don't think he's a good person. I think he's a terrible role model for men, and I think he has tangibly made America much weaker, not great again. And but at the same time, there's a lot of smart people, good people. It's so pedantic and arrogant and quite frankly, just exclusionary to immediately write them
1:05:01 Scott Galloway? off because they support Trump. But that's not what this is about. What this is about is you have to separate, or I would suggest you separate the person from the politics in your own relationships. I remember when I was younger, I was trying to think back when I was dating, when I was a young man, I couldn't tell you what the politics were of anyone that I dated. We just didn't care. And you know what? Those were simpler, happier times. It was one less reason not to find opportunity to form a relationship. And this is what I'm going to suggest you do and what I started doing about 10 years ago. Separate the person from the politics. Do you want to be friends with them? Do you enjoy their company? Do you think they're smart? Do you have things that bond you? Whether it's kids going to the same school, whether it's an affection for a certain sport, whatever it might be.
1:05:47 Scott Galloway? It's so difficult to maintain relationships and it's so important. We don't want to alienate 50% of the populace just because they don't have the same political views as you. Separate the person from the politics.
1:06:01 Scott Galloway? This episode was produced by Caroline Shager and Jennifer Sanchez is our associate producer and Drew Burrows is our technical director. Thank you for listening to the Prop G Pod from the Vox Media Podcast Network. We will catch you on Saturday for No Mercy, No Malice, as read by George Hahn. And please follow our Prop G Markets pod wherever you get your pods for new episodes every Monday and Thursday.
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Previous Shein’s Alleged IP Theft, What Qualities Do You Look For When Hiring? and How to Make a Mid-Career Pivot Next No Mercy / No Malice: Brand Harris Page updated September 29, 2026 · transcript and summary are machine-generated
