About this episode
One missed step can turn a profitable pool route into a week of unpaid catch-up. I’m breaking down the “small stuff” that quietly costs pool service techs real money: getting pulled out of your routine, forgetting chlorine tablets or a planned shock, and then paying for it later with algae brushing, extra chemicals, and stressed-out stops. After 35 years in the pool industry, I’ve learned that consistency beats hustle, especially in summer when distractions and heat make every stop blur together. We also talk route efficiency and the hidden pay cut of outlier accounts. If you’re driving 15 to 20 minutes for one pool, you’re burning the time you could use to service two or three nearby pools. I explain how to tighten your territory with a simple one-for-one rule, when it makes sense to market a new pocket of town, and why “just one far account” is rarely worth it long-term. Then we get practical about boundaries and billing: return visits for real emergencies versus “quick favors” that steal your day. I share a clear policy you can use, including a one-time courtesy invoice approach that sets expectations without picking a fight.• sticking to a consistent stop routine to avoid missed chlorine and missed shocks • adding chemicals at a deliberate point to reduce errors and fumes issues • doing a final look-back to confirm floaters, baskets, and gear are set • cutting outlier pools to reduce drive time and raise route efficiency • using the one-for-one rule to replace far accounts with closer ones • building a new service area only when you can cluster multiple pools • setting an emergency-only return visit policy for non-essential requests • using a one-time courtesy invoice credit to enforce future service charges • logging every small part installed so inventory and billing stay accurate • pushing back on Amazon price demands without selling below cost • stocking the right spare parts to avoid downtime and extra trips Learn more at Summingpoollearning.com. Send us Fan MailSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6ySupport the showThanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:Visit my Website: https://www.swimmingpoollearning.comWatch on YouTube: https://www.youtube.com/@SPLPodcast Site: https://the-pool-guy-podcast-show.onpodium.com/UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching GroupJoin an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business. Premium is $64 per month per member (additional $40 for employees and ICs)$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoachingLimits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits [ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]$50,000 in HazMat Coverage - clean up on-site or over-the-roadAcid Wash Coverage - Full Limits