Bluesky Has the Juice + A.I. Jobs Apocalypse + Hard Questions

The Twitter look-alike Bluesky, started by the former Twitter chief executive Jack Dorsey, is doing the impossible: making social media fun again. Then, A. I. is coming for jobs but not in the way you think. Plus: Kevin and Casey moonlight as advice columnists in a new Hard Fork segment called Hard Questions.

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:00Speaker 00

  Support for this podcast comes from Dell Technologies. It's time to put AI to work. Is your business ready? The challenge isn't getting started with AI. It's scaling beyond pilots while maintaining control of your data, governance, infrastructure, and costs. Dell AI Factory provides the integrated foundation you need to scale AI securely and efficiently with one trusted partner, Dell, AI on your terms. From idea to impact. Learn more at dell.com/yourwaytoAI. That's dell.com/yourwaytoAI.

• 0:34Kevin Roose?

  I had a viral sandwich skeet. I got a lot, I got more feedback on this sandwich than I've gotten on any post on my Twitter account in months.

• 0:42Casey Newton?

  First of all, your sandwich photo got like 20 likes. Okay?

• 0:46Kevin Roose?

  I'm Blue Sky. That's like half the user base. Just let me have this.

• 0:57Casey Newton?

  Fine, you can have it.

• 1:02Kevin Roose?

  I'm Kevin Roos. I'm a tech columnist at The New York Times.

• 1:05Casey Newton?

  I'm Casey Newton from Platformer.

• 1:06Kevin Roose?

  And you're listening to Hard Fork.

• 1:09Casey Newton?

  This week, Blue Sky is flying high. Hawaii. Also, the AI jobs apocalypse has started. But not the way you think. And finally, sign for some hard questions. I hope they're not too hard.

• 1:39Kevin Roose?

  So last week on the show, we talked briefly about Blue Sky, this new decentralized social media app that is basically a Twitter clone. And then in the past week, Blue Sky really had a moment.

• 1:52Casey Newton?

  Yeah.

• 1:53Kevin Roose?

  It's having a moment. It's gotten a ton of new signups. People are calling it like the successor to Twitter. It's sort of taking over at least the very online part of the culture that I inhabit. Like after our show last week, I would say I got at least 20 texts. And DMs from listeners and friends of mine asking for invite codes to Blue Sky. Like, it is definitely a subject of a lot of curiosity and interest and speculation right now. So maybe we can work through it together and try to come up with some ideas about whether or not this actually is the Twitter clone that people have been waiting for.

• 2:29Casey Newton?

  Yeah, let's do it.

• 2:30Kevin Roose?

  So walk us through what Blue Sky is, where it came from, and kind of what the basic elevator pitch is.

• 2:36Casey Newton?

  Yeah, so Blue Sky is an app. It's basically a Twitter clone, but is different in some key ways. And we'll talk about that. But it helps to know that it was started by Jack Dorsey in 2019 while he was still CEO of Twitter. Jack had become convinced that Twitter wasn't going to work as a public company. And so he started Blue Sky to build basically a version of Twitter, the website, that couldn't be controlled by any single company. He wanted to decentralize it. So fast forward to now, and Blue Sky is an independent company that makes the Blue Sky app, which lets you view posts using something they created called the AT protocol. And a really good way to think about the AT protocol is that it's like email.

• 3:20Casey Newton?

  Anyone can host an email server. You can access your email from any number of applications. No central authority is in control of email. And as long as your app understands the underlying email protocol, you can access it.

• 3:33Kevin Roose?

  Right, which is like SMTP, I think, is the standard email protocol.

• 3:37Casey Newton?

  If you want to get that nerdy, then yes, Kevin, it's SMTP.

• 3:40Kevin Roose?

  So basically, a protocol is like a kind of fancy tech jargon for just like a thing that allows different apps to talk to each other.

• 3:48Casey Newton?

  Yeah.

• 3:48Kevin Roose?

  And Jack Dorsey was interested in this idea of a protocol for social media, in part because he was sort of unhappy with the way that Twitter was going and the fact that all of the moderation decisions about what should and shouldn't be allowed on Twitter were being made by like a small group of Twitter employees. Is that roughly right?

• 4:07Casey Newton?

  There were a bunch of things going on. That was definitely one of them. He was uncomfortable with all of the free speech questions that Twitter was having to answer, that it was sort of ultimately not accountable for, right? No one is elected to the Twitter board to vote. On what posts stay up and come down. And the other really important thing is that Jack Dorsey is a Bitcoin nut. And a huge part of Bitcoin is this idea of decentralization. No one entity is going to control the Bitcoin protocol. He wanted to bring that same idea to a social network. No one entity is going to control it. You'll be able to sort of build a better experience for yourself on Blue Sky.

• 4:41Kevin Roose?

  Right, so the problem that he was trying to solve with Blue Sky is this problem of centralized control. The fact that like you build a social network and then one group of employees of that social network has to make all of the decisions about it. And my understanding, even though Jack Dorsey is very interested in crypto and Bitcoin, this is not like a crypto thing, right? It does not operate on a blockchain in the way that we conventionally think of blockchains.

• 5:08Casey Newton?

  No, this is not a blockchain. And I, you know, I really don't like the word decentralization because you hear it and your eyes just glaze over immediately. And so let's talk about why you might care. People have very different feelings about what they want to see in their social feeds. They have different standards about nudity. They have different standards about curse words. They have different standards about hate speech. One of the ideas of a social network that is decentralized was that you would be able to have a lot more control over that. You would be able to either use a client that filtered all of that out on your behalf, or you'd be able to install some kind of plugin that would do that within the client of your choice. Like, I don't know about you, but for me, the best social network is my group chats, right? A handful, a small handful of group chats.

• 5:53Casey Newton?

  And the reason that they're so good is that the people in them, they all know how to act. They all know what each other are going to find funny and interesting. And so whenever I get one of those notifications, I know I'm going to have a good time there. The dream of a decentralized social network is like moving the current Twitter experience radically closer to your group chat experience, right? Only see friends and people who have been vetted. You know, you can imagine the algorithms that it would take to create that, but you know, the hope is that we'll get there.

• 6:19Kevin Roose?

  Right, so for example, Blue Sky has an official FAQ page. And one of the things that they say in that is that, you know, if, for example, the ACLU wanted to make, you know, a list of Of hate groups and make that publicly available. You as a user of Blue Sky or another client of this decentralized protocol could just say like, I want to block all of the accounts on that list. If you are, if you generally agree with the ACLU and you don't want to see those groups in your feed. You could just click a button and say, add the ACLU's hate group blacklist to my feed. And it would do it. And if you, on the other hand, don't agree with the ACLU and don't want that stuff filtered out of your feed, you can use someone else's algorithm. It sort of allows you to kind of choose your own adventure.

• 7:04Casey Newton?

  Right. And look, I mean, how much time does the average person want to spend fiddling with their algorithms? I don't know. I imagine that there will be some default apps and some default algorithms that work for most people. But I think it's important to say, we have not actually had that opportunity yet on the internet. And it could be a really great thing if folks, particularly the folks who just care a lot about these things, were able to tweak that.

• 7:26Kevin Roose?

  So let's talk about the Blue Sky experience.

• 7:30Casey Newton?

  Which was my band in high school. But go on.

• 7:33Kevin Roose?

  So I got my invite code last week, just before we taped the show. And at the time, when I logged on, there was this AI duck, bird duck. But the majority of the people who were posting seemed to be like kind of early adopter tech natives, like software engineers, like crypto fans, like people who have been on Blue Sky for a long time, since the beginning, a few months ago.

• 8:00Casey Newton?

  We shouldn't say a long time because we're talking about February. But yeah, they were the OGs.

• 8:04Kevin Roose?

  Right. So the OGs were there. But then in like the past week, Blue Sky has had just a surge of new users.

• 8:12Casey Newton?

  Wait, before we get there, we have to talk about your iconic first post. Do you want to talk about your post?

• 8:17Kevin Roose?

  Well, so I posted a picture. I had a very good sandwich last week after we taped the show. I had a chicken pesto sandwich on Dutch Crunch bread. Are you familiar with Dutch Crunch bread?

• 8:30Casey Newton?

  Dutch Crunch is, you can basically only get it in San Francisco.

• 8:32Kevin Roose?

  It's the best bread.

• 8:33Casey Newton?

  And it's the best.

• 8:33Kevin Roose?

  I don't understand why it's not everywhere.

• 8:35Casey Newton?

  I don't either.

• 8:35Kevin Roose?

  So I took this photo of my sandwich in sort of an homage. To the kinds of stupid bullshit that people used to post on Twitter back in the day. And I posted my sandwich.

• 8:46Casey Newton?

  And it was great and it inspired me to post, I believe later that day, I'd gotten a new knife sharpener. I just posted my picture of myself with my knife sharpener. There was no point to it. But you know what? I immediately got feedback saying like, that's actually quite a good knife sharpener. And oh, I see you've been reading Cook's Illustrated. That's their top pick. And I said, yes, that actually is why I bought it. Already I was feeling community and I was having a better time than I've had on Twitter in months.

• 9:09Kevin Roose?

  Right. It did feel kind of refreshing to just start from zero followers and, and just not have so many like, people watching what you were doing. It just felt like, like, like, like a clean slate.

• 9:19Casey Newton?

  Absolutely. And I immediately had the sense that the folks on Blue Sky, and by the way, this became much truer as the days went on and more people joined. But I truly felt that almost everyone I was seeing on that app was there to have a good time. And it made me realize that on the other apps that I have been using, people are not there to have a good time. They are there for warfare. It is a battleground and they are there to win. They are not there to make friends.

• 9:43Kevin Roose?

  Totally. You gotta like suit up, put on your armor.

• 9:45Casey Newton?

  Yes.

• 9:46Kevin Roose?

  Like get your sword and like go onto the timeline. Whereas with Blue Sky, it just felt like people were just messing around.

• 9:51Casey Newton?

  Absolutely.

• 9:51Kevin Roose?

  So yeah, people are posting pictures, not just of sandwiches and knife sharpeners, but they're posting all kinds of things. I would say that the, the sort of vibe of Blue Sky right now is just a bunch of people who are sort of happy to not be on Twitter anymore. Who are using it as an opportunity to like, kind of reset their own social media personas. It's also like, I think we should say like, a lot of the people who have been most active on it, at least in my experience, are people who did not feel safe on Twitter, right? Trans people, members of marginalized groups. Like, it does feel like those are some of the early adopters of Blue Sky, in part because those are people who probably stopped posting on Twitter. Because every time they posted, they would get some like hateful mob in their replies.

• 10:35Casey Newton?

  Yeah, that's right. And I think one reason why the site seems fun is that it is mostly like-minded people. A problem that social networks have is context collapse, which is basically you get millions of people together in a space where everyone has. Different levels of understanding, different politics, different beliefs. And so, of course, it descends into warfare. Blue Sky isn't like that right now because everyone who is there has been invited by someone else. And so, it's sort of very ideologically homogeneous in a way that I think, you know, some folks out there would criticize, but I think it's undeniably part of what has made it fun for the people who like those kind of people.

• 11:12Kevin Roose?

  Yeah, I mean, the sort of prototypical Blue Sky user right now is like a brain damaged shitposter. And I say that like in the most loving way, like someone who's just had their brain completely damaged by social media, including me, or a journalist. There's also, so they're on the actual app, looks a lot like Twitter. Their version of the for you feed is something called what's hot, which users have taken to calling the hot feed. And I'd say over the weekend, you know, I was looking at Blue Sky a lot and I would say it was a mixture of people posting like nude thirst traps of themselves.

• 11:47Casey Newton?

  And I thought it was brave of you to do that.

• 11:51Kevin Roose?

  I did not post a nude thirst trap, but I did see a lot of other people's nude thirst traps. And there was also just like a sort of jokey, kind of self referential thing. There was also something called the health thread. Did you see the health thread?

• 12:03Casey Newton?

  I did see the health thread, but fortunately, I was not part of the health thread.

• 12:06Kevin Roose?

  Basically, you know, this is a very new app. They're still working out some of the bugs. But if you create a thread on Blue Sky that gets past a certain size, it just like breaks the app.

• 12:15Casey Newton?

  Yeah.

• 12:16Kevin Roose?

  And so, users started like tagging each other into the health thread. So if I like tag you in a reply in the health thread, it just kind of ruins your whole notifications tab.

• 12:26Casey Newton?

  Well, importantly, I would get a notification every time anyone replied to the health thread, which at some point was some significant percentage of the entire app was replying to one thread. And, you know, much in the same way that like a reply all fail at your company can actually be one of the best and funniest things that ever happens in your company. It was much the same with the health thread.

• 12:43Kevin Roose?

  So Blue Sky, it's got like more than 50,000 users right now, which is still tiny by social network standards. But I would say that it's the first time that I've experienced a new social media app and actually thought that it might have the potential to kind of dethrone Twitter, at least for the subset of people who don't like the current direction that Twitter is headed in.

• 13:04Casey Newton?

  Yes, I think that is fair. As somebody who writes mostly about social networks, I will say that I have seen this movie before. I have this pop-up restaurant theory of social networking, which says that new social networks are kind of like pop-up restaurants in big cities where they open up, they're mostly just serving some reshuffled ingredients you could get at a lot of other restaurants, but they're shiny and new and all the early adopter foodies love to go there and check it out. But guess what? In two weeks, it's over and everybody's back eating at Olive Garden, right? And we've seen it time and time again with apps named Peach and ELO and Vero and other names that you have forgotten. But people really do tend to come and go from these things.

• 13:48Kevin Roose?

  Right. But I would say the thing that I appreciate about Blue Sky is two things. One is I actually think there is something to this idea of decentralization.

• 13:58Casey Newton?

  Yeah.

• 13:58Kevin Roose?

  I think that what we've seen over the past decade is that social media networks that are run by small groups of people, mostly people in San Francisco, their content moderation decisions become very controversial. They can, you know, get hauled in front of Congress and pressured to do certain things. They're not robust in the way that frankly, something like email is. And so I do think there is value in experimenting with something that is less centralized. But I think that is actually my secondary thing that I appreciate about it. I think the primary one is just that people are having fun, right?

• 14:31Casey Newton?

  Yeah.

• 14:31Kevin Roose?

  It's a place where it doesn't feel like the stakes are as existentially high. People are just sort of goofing off. My favorite post that I saw, someone was describing Blue Sky and they were saying, "It feels like everyone's parents dropped them off at the mall at the same time."

• 14:46Kevin Roose?

  And that's just kind of the vibe right now. It's like, it's sort of a raucous, unruly party. No one really is investing in it because, you know, honestly, you're right, like, we don't know if this thing is going to stick around. But people are having fun and they're being more loose and free than they maybe are on Twitter.

• 15:03Casey Newton?

  Yeah, and, you know, I'm glad that you mentioned that. This is a temporary phenomenon, right? Like, this feeling that it has, it will not survive adding another million or 10 million users. And so there is a certain aspect of get while the getting is good there. I think the question is, what happens when it doesn't feel like this anymore? I'm glad it feels like this right now. And so I'm already starting to think, what is the next set of things that they need to do? And there are things they need to do, and we should talk about them.

• 15:28Kevin Roose?

  Like what?

• 15:28Casey Newton?

  Well, number one, we don't really know how content moderation works on a decentralized network, right? If there is a very bad post on Instagram, there's a team at Instagram who will remove that. That's not really true on a decentralized network, particularly one where you have a little federation of servers that all have their own different rules. Now, right now, on Blue Sky, if your account is on the Blue Sky server, the default server when you first sign up, there is a team at Blue Sky, and they have banned people. There were people who were coming in and saying transphobic things. They had to get banned. And so it worked in that context. But once you sort of expand this ecosystem, and there's all kinds of clients, and there's

• 16:10Casey Newton?

  all kinds of servers, there are just many questions about how you're going to moderate that stuff.

• 16:15Kevin Roose?

  Right, it's harder to take down, you know, someone doxes someone or threatens someone in a violent way. Like, you may be able to delete that from one server or one instance of this protocol, but you can't delete it from all of them. Is that right?

• 16:30Casey Newton?

  That's right. I have also read that your block lists are public, that sort of encoded in the metadata of your account is who you block, which I think is probably necessary for other servers that are trying to figure out what they can show you. You need to expose that to them in some way so they can understand, oh, well, you know, don't show him Kevin's sandwich tweets, that's triggering for him. Yeah, but there you can imagine the sort of misuses of being able to know who everyone is blocking. I mean, just, you know, publishing people's block lists in a weird way might become an avenue for abuse. So I think that's an issue. And then, look, I think we've had a lot of fun talking about some of the nerdier aspects of this platform.

• 17:10Casey Newton?

  I do think there is a very real question of how mainstream this kind of thing can be. Most people are never going to care about decentralization. They just want a kind of shiny, fun, social app that Instagram and TikTok are already providing for them. So, you know, one of my questions is, can the Blue Sky team make it feel like a really welcoming experience that your less tech savvy friends and family are going to want to use? Or is this truly just going to be like the new, you know, Bloomberg Terminal for Twitter nerds?

• 17:40Kevin Roose?

  Yeah. Casey, I know it's early. We've only been on this app for a week. But what is your prediction for how this shakes out?

• 17:46Casey Newton?

  I think Blue Sky is going to get a lot bigger, at least for a time, right? I think the next month is really critical for them. I think that the the real test is how quickly can they ship new stuff? Because we've seen a lot of people come along in the past six months that also want to be the new Twitter. And guess what? They're just not shipping very quickly, and it hurts. So the faster that these folks can get stuff out the door, the better off they're going to be.

• 18:09Kevin Roose?

  Yeah, I think it actually does have a real shot. And I would sort of put it at like a 50/50 chance that it takes off and becomes a viable alternative to Twitter. You know, I've always thought that the thing that replaces Twitter won't look like Twitter. It'll be some like very different behavior. It'll be, you know, video based, you know, some new user interface. But I actually think that the mismanagement of Twitter under Elon Musk and the fact that the platform is rapidly becoming unusable for a lot of people has created this kind of one time opportunity for something that feels pretty much like Twitter used to. And it doesn't actually need a new user experience or a whole lot of new bells and whistles. It can just be what Twitter used to be, and that could actually

• 18:50Kevin Roose?

  work. It certainly feels like something that has momentum. And judging by the texts that I'm getting from people begging for invite codes, like, it does seem to be attracting a lot of the right people.

• 19:01Casey Newton?

  Would you say this guy's the limit?

• 19:03Kevin Roose?

  I would say this guy's the limit.

• 19:06Casey Newton?

  Oh.

• 19:07Kevin Roose?

  We'll be right back.

• 19:33Speaker 00

  Support for this podcast comes from Dell Technologies. It's time to put AI to work. Is your business ready? The challenge isn't getting started with AI. It's scaling beyond pilots while maintaining control of your data, governance, infrastructure, and costs. Dell AI Factory provides the integrated foundation you need to scale AI securely and efficiently with one trusted partner. Dell, AI on your terms. From idea to impact. Learn more at dell.com/yourwaytoAI. That's dell.com/yourwaytoAI.

• 20:08Speaker 03

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• 20:33Speaker 04

  Companies are pouring money into AI, but few leaders can explain how those AI investments work with the systems you already have. You know, the ones that actually run your business? Without Systems, you don't have to start over with AI. You can choose the projects where AI will have the most impact. And OutSystems gives you the platform to make it agentic on your terms with complete control every step of the way. So you can trust AI with the mission critical systems that run your business. Own your agentic future. Learn more at outsystems.com/NYT. That's outsystems.com/NYT.

• 21:09Kevin Roose?

  Kees, we've been talking a lot on the show about AI and how this new class of kind of generative AI tools like ChatGPT will upend some established businesses and could actually eliminate a lot of jobs. But up until now, this discussion has felt a little speculative. Like, we haven't actually seen generative AI kind of start to take a toll on existing businesses. But this week, we actually started to see that happening inside a few big companies. So I want to start by talking about Chegg. Chegg is an educational tech company. It's a public company and.

• 21:46Casey Newton?

  And it has one of the dumbest names in any public company. People say that social networks have dumb names, but Chegg with two G's, come on.

• 21:53Kevin Roose?

  So Chegg is a company that I have never patronized, but that is apparently very popular with college students.

• 22:00Casey Newton?

  Yeah, it's a little after your time, Kevin.

• 22:03Kevin Roose?

  So Chegg, I think, started as a textbook rental company. You could like rent your physics textbook from them instead of buying it from the store. But they then pivoted into what sounds to me like a kind of Uber for cheating on your homework business.

• 22:18Casey Newton?

  This was how you cheated in the world before ChatGPT.

• 22:22Kevin Roose?

  Right, so Chegg is like a verb on college campuses now, apparently. If you're like having trouble with your problem set, people will just say like, oh, I'm gonna Chegg it.

• 22:29Casey Newton?

  Yeah, Chegg, I think it's actually just French for cheat. That's my understanding.

• 22:34Kevin Roose?

  So Chegg this week announced its quarterly earnings. And during this earnings call, its CEO made some comments that really stood out to me.

• 22:43Casey Newton?

  And thanks for listening to the Chegg quarterly earnings call, by the way. I'm glad we had you on that assignment.

• 22:49Kevin Roose?

  I took one for the team. So Chegg's CEO basically admitted that the service had been struggling to keep up with ChatGPT. Because so many students are using ChatGPT for help with their homework, that they are not Chegg-ing it anymore. And he actually said that they would stop providing full year guidance for their revenue forecasts.

• 23:10Casey Newton?

  Which means they no longer have any idea how much money they're gonna make this year because of AI.

• 23:15Kevin Roose?

  Because of this one tool, ChatGPT, that has taken off across colleges everywhere. So Chegg's stock is down almost 50% on this news. And it is a big company. It's got thousands of employees and it is in real trouble right now. So you saw the story, what did you think?

• 23:33Casey Newton?

  I, well, I was fascinated by this story because, think about it from a business perspective, Kevin. You've got two businesses. One lets you cheat on your homework for. Monthly subscription fee, the other one lets you cheat on your homework for free. I think it's clear which one of those businesses is going to succeed among 14 year olds, right? And so it does seem like Chegg kind of just got, you know, caught up by its own game a little bit. You know, they provided something that was valuable until it wasn't. And this is one of the big questions we have about AI. What used to be valuable that no longer is? And Chegg was the first moment where I thought, okay, we've been talking in this very theoretical zone about the future of AI and automation. What's it going to mean for the job market? But this week it really felt like that chicken came home to roost.

• 24:18Kevin Roose?

  Yeah, that chicken laid a Chegg.

• 24:20Casey Newton?

  That Cheggan came home to roost.

• 24:24Kevin Roose?

  So I will say like, I don't see a lot of people shedding tears for Chegg, right? It is not a beloved company. College students in particular seem to have sort of a love hate relationship with it because it does cost money to use. And people have complained that the Chegg experts that you can sort of ask questions of.

• 24:43Casey Newton?

  The Chegg experts?

• 24:43Kevin Roose?

  The Chegg experts, like they sometimes, you know, they're, they're not very responsive or they don't give you, you know, the answer that you're looking for in time to like use it on your exam. So I'm not seeing a whole lot of love lost for Chegg in this scenario. But I do think that this is an early example of the kind of story that we're going to be seeing a lot of, which is companies that used to do something related to kind of knowledge work or knowledge production, saying like, we actually don't know what the future of our business looks like because ChatGPT has eaten into our core revenue stream.

• 25:15Casey Newton?

  Yeah. Now, are there any caveats here? Is it possible that Chegg is going to survive the AI apocalypse?

• 25:20Kevin Roose?

  Yeah. So Chegg didn't just say on its earnings call that its revenue is in trouble because of ChatGPT. It also said that it is investing in more AI for itself. So it's possible that Chegg incorporates some of these tools into its offering and uses that to kind of catch up.

• 25:37Casey Newton?

  Which we're seeing a lot of other companies do, by the way.

• 25:39Kevin Roose?

  Yeah, I mean, I'm thinking of something like Duolingo, which is another app that I would say would have been threatened by generative AI for what it does, which is helping you learn languages and translate things on the fly. But they have since announced that they are incorporating generative AI into their products. So their stock has not taken the kind of hit that Chegg's did.

• 25:59Casey Newton?

  There's a whole class of these businesses. I think a lot about Grammarly, which is like a company that you can pay a subscription fee to to improve your writing, and lots of folks use it. They've been emailing me a lot, telling me about the investments they're making in AI. And I'm just like, I don't know. I just feel like Google Docs is going to implement a free version. Microsoft Office is going to implement a free version. And then good luck, like trying to out grammar, you know, whatever AI they're using at that point. So Chegg was really the first blow here, but I think a lot more are coming.

• 26:28Kevin Roose?

  Yeah. Also, this week, IBM announced-

• 26:31Casey Newton?

  International Business Machines?

• 26:34Kevin Roose?

  I actually don't think I could have told you what IBM stood for. IBM CEO Arvind Krishna said that the company expects to pause hiring for roles that it thinks could be replaced with artificial intelligence in the coming years. Krishna said that they would suspend or slow hiring in back office functions, such as human resources, that could ultimately be done by AI. Krishna said, quote, "I could easily see 30% of that getting replaced by AI and automation over a five-year period." And he said that some HR functions, like providing employment verification letters or moving employees between departments, will likely be fully automated. And that, basically, it's not going to hire any more people to do those jobs. What did you make of that story?

• 27:17Casey Newton?

  Look, this is the kind of job loss that I think really freaks people out. If you worked in HR at IBM, that's a good middle-class job, right? You and your partner can probably afford to at least rent a nice house, have a couple of kids, maybe get them into college. And when that goes away, those folks are going to need to potentially find a new line of work. And if IBM is saying this, it's not going to be just IBM, right? There are going to be a lot of other companies that also realize simultaneously that they don't need as many people working on the backend, too. So, yeah, if I worked in one of those jobs, this is the kind of thing that would be sending a shiver down my spine right now.

• 27:58Kevin Roose?

  So I've thought a lot and written a lot about how and when AI actually is a threat to jobs. And I think one misconception that a lot of people have is that AI is going to lead to mass layoffs, right? Like, your CEO will come in one day and he'll say, oh, we have this new AI-powered tool that can do, you know, everything that the accounts payable department used to do, and so we're gonna just lay you off. I think instead, what's going to happen is that there's going to be sort of a slow disappearance of these kind of back office or middle office jobs, these sort of rote, white-collar jobs that maybe aren't the sexiest applications of AI technology, but they're where a lot

• 28:42Kevin Roose?

  of the productivity gains actually will be. And those jobs won't disappear with like a snap of the fingers one day, but I think it will be the case that like, as people retire or as they change jobs and vacate those positions, they just won't be refilled, right? That's what basically IBM's CEO is saying, that it's not like they're gonna lay 8,000 people off tomorrow, but those positions will disappear over time.

• 29:07Casey Newton?

  But if you work in HR, does that actually matter, right? Like, you're still saying, I'm going to lose my job, it's just gonna be on a slightly slower timeframe.

• 29:16Kevin Roose?

  I don't think that's what that means. I think it means that the the composition of those jobs will change. So, you know, if you're an HR person and you used to spend, you know, 20% of your time, like, giving people their benefits information or writing employment verification letters, maybe that shrinks to 0% of your time, but you spend your time doing something else. That task just gets taken over. I think the the real danger here is not mass layoffs at big companies due to AI. I think it's something that we see over and over again with technology and automation, which is that new competitors enter a market that have many fewer employees than the companies that used to do that kind of work.

• 29:59Kevin Roose?

  And the smaller, leaner, more automated company gradually takes market share from the bigger, slower, more human-dependent company in a way that results in net job losses. Do you know what I mean?

• 30:11Casey Newton?

  Yeah, yeah. I mean, that all makes sense to me. I guess I'm just wondering, if I'm the sort of person who is gonna get one of these back office jobs in the past, are you saying that, like, don't worry, it's gonna be fine, we'll find something else for you to do? Or like, does that person need to go find a different skill set?

• 30:28Kevin Roose?

  I think this kind of work, the kind of like necessary but boring sort of back and middle office work that happens at big companies is actually where the sort of disruption from AI will happen first. So yeah, if I'm an HR person and I don't feel like my work is very creative or complex, if I'm basically just what they used to call swivelware, basically like a human who, you know, takes information from one place and like puts it into another place, like that kind of job, I think, is in danger.

• 31:00Casey Newton?

  You know, I went to a dinner last night with the CEO of Box, the enterprise software company, and the COO of HubSpot, which is an enterprise marketing company. And of course, we were talking about AI and what is it going to do to the world. And Aaron Levy, who is the CEO of Box, was saying that historically, when we go through these kinds of transitions, it's less often the case that jobs are lost, as you have been saying, and more often the case that we just try to figure out, well, what can the computer still not do? And that becomes the job. And so it does feel like we're moving into a world where the computers can do a lot more things. And so we are going to need to focus more on what the computer can't do. And I think one reason why we're scared is because you and I spend so much talking about how the computer can sure do a lot of stuff now.

• 31:45Casey Newton?

  And it is starting to do it faster, and it's improving exponentially. And so I think the real question is, where do those two things meet? Is it the case that as it has always been historically, we can always find things for the humans to do that the computer can't? Or do we get to a place where the computer can just do so many things that we actually do have a kind of disruption we haven't seen before?

• 32:06Kevin Roose?

  Here's how I've been thinking about this question of like, what jobs are actually safe from being replaced by AI? And I think they fall into sort of three basic categories. The first is just like stuff that the computer can't do yet. And I think that's what Aaron Levy, it sounds like, was talking about at this dinner, was like, you just have to look at the AI that exists in the world right now and think like, well, what can't it do? Like, it can make art, it can, you know, write cover letters and college essays, but like, what are the things that it can't do? I think right now, a very safe Is that manual labor, things like plumbing, welding, construction. Those things are very hard to automate, things that sort of take place offline in the physical world.

• 32:49Casey Newton?

  Things you need hands for.

• 32:50Kevin Roose?

  Yes, things you need hands for. That's like a pretty good bet that that is going to be hard to automate. So there's a whole genre of sort of jobs that AI can't replace technically. The second category is sort of things that we won't want AI to do. That would include, I think, a lot of the jobs that we sort of want to include human connection. So things like nurses or therapists or teachers. Like, I actually think even if AI could teach you a math lesson as well as a teacher could, we're still going to want teachers in our society because teachers do more than just conveying information, right? They help you, they nurture you.

• 33:30Casey Newton?

  They punish you.

• 33:32Kevin Roose?

  They punish you if you're bad. So there's a lot more to that job than just taking information from one place and putting it into a student's head. The third category is just the jobs that I think are going to be protected, the jobs that we won't let AI do. There are entire sectors of the economy that are very regulated. And I think there are just places where even if AI could technically give you advice like a doctor could, we have regulations that prevent just any old startup from like inventing an AI doctor and putting that into every hospital.

• 34:01Casey Newton?

  Right. That's why you'll never see an AI compete on RuPaul's Drag Race. The regulations simply will not allow it.

• 34:09Kevin Roose?

  So I do think that there are some jobs that are protected from automation that fall into one of those categories. But I think there are a lot of jobs that are actually at risk. And so if you are in one of those jobs, if you work in HR or accounting or another one of these like white collar professions that have been pretty stable for a number of years, it may be time to start thinking about doing something else.

• 34:31Casey Newton?

  Or it may be time to start thinking about a union. We need to talk about labor movement and its relation to all this. And specifically, I think we should talk about what's happening with the Writers Guild of America.

• 34:41Kevin Roose?

  Yeah, so catch me up on that.

• 34:43Casey Newton?

  Well, so this week, the the WGA, which represents television and screenwriters, went on strike for the first time in 15 years, and it will not surprise you, Kevin, to learn that one of their concerns is limiting the way that AI is used in this industry. So they have a couple of requests on that front. They want to make sure that literary material, so any writing of scripts or outlines, and also source material, so any of the ideas or drafts or projects, won't be generated by AI. They don't want studios essentially coming along and saying, hey, we had ChatGPT write the first draft of a script, now you go polish it. And I think this is really interesting that it's kind of already come to this, right?

• 35:26Casey Newton?

  ChatGPT was only released, what, six months ago? And now you already have a major labor union in this country on strike saying, we're drawing a line right here, and this is not going to happen to us.

• 35:37Kevin Roose?

  Yeah, it it's a really interesting point, and I think that I I have a couple of things to say about it. One is, I do not think that AI poses a short-term risk to screenwriters. Like, I have tried to do some screenwriting tasks with ChatGPT. It's not very good. It can give you like a passable attempt at like a Seinfeld script, but it's I don't think we are going to be seeing like big-budget movies that are scripted with ChatGPT anytime soon. It's just not that good yet.

• 36:05Casey Newton?

  I mean, maybe, and at the same time, how many horrible movies have you seen over the years? You know, I mean, this is one where it's like, I'm glad the writers are fighting this, because I do think there is a world, when you think about sort of the most formulaic Hollywood blockbusters that are out there, I do think that you could have a ChatGPT that is writing the bulk of that within a short amount of time. But I also don't want to live in that world. I want the writers to continue to get paid. And I think it it's important to note that one of the reasons that writers don't want the studios to start using ChatGPT and its rivals for this sort of thing is that it just limits the number of things that writers will be hired to do, right? Because if you're the studio and you want to cut costs wherever you can, so you could just keep more of the money for yourself, you want to figure out ways to not have to hire someone who's represented by this union,

• 36:50Casey Newton?

  because they make more- Money.

• 36:52Kevin Roose?

  Totally. It's not that the writers are afraid of ChatGPT. It seems like it's that they're afraid that the studios will use ChatGPT to diminish their influence and their earning power, right? Like, it's easy to imagine a situation in which a studio uses AI to like generate ideas for a screenplay or even draft some of that screenplay and then claims that those ideas are source material. And basically, instead of hiring a screenwriter to write a script, they'll just basically say like, "Okay, you're polishing up this first draft. You are being hired as sort of a punch-up person for this thing that the AI has already created. And so we're going to pay you less than we would have if you had written it from scratch yourself."

• 37:31Casey Newton?

  Yeah. So, you know, the writers were sort of the first ones to move here. But Kevin, do you think this means that we're going to see more unions coming together and fighting over these AI issues?

• 37:42Kevin Roose?

  I do, actually. I think when I was writing my book, I did a lot of research on how labor unions responded to the automation of factories in the 20th century. There was this huge wave of, you know, robots coming into car factories and machine plants and things like that. And labor unions were very active. You know, there were big clashes and strikes and backlash from workers at companies like Ford and GM over this question of automation and how much work should be automated. And more to the point, when work does get automated and productivity and profits increase as a result. You know, if you're a carmaker and you used to be able to make a thousand cars a day with, you know, a manual process

• 38:25Kevin Roose?

  and through automation, you're able to make 10,000 cars a day and your profits soar as a result. Who is getting those profits, right? Is it just the executives? Is it the companies that implement the automation? Or is it the workers? And I think labor unions were very instrumental in fighting for workers to actually see the fruits of all the increased productivity. And so I think with this new wave of generative AI, what's interesting is that the industries that it's targeting are not historically unionized industries, right? They're white-collar industries. They're more creative industries. I think the WGA is a rare example of a kind of union that represents white-collar creative workers. And I do think there's going to be more interest in labor organizing and union activity

• 39:10Kevin Roose?

  as these tools get closer to people's jobs.

• 39:14Casey Newton?

  All right.

• 39:19Kevin Roose?

  Speaking of jobs, Yeah. we have a new job this week, which is that we are going to attempt to be advice columnists. We're going to do something the computer can't do. Right. We're going to tell you how to solve your problems. That's coming up right after the break.

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• 41:40Casey Newton?

  Kevin, every week, some new technology or feature enters our lives and we're faced with the question, how do I use this ethically? If there are things that the computer can do that it didn't use to do, am I allowed to use that in the way I want? Or there are some sort of guardrails that I need to prevent me from doing the wrong thing? And it is in that very dilemma that inspired our new segment, Hard Questions. And I believe I have a sound effect.

• 42:14Casey Newton?

  That was awesome. I want to fight a dragon now.

• 42:18Kevin Roose?

  So this is a new segment that we are trying out. It's called Hard Questions. And the basic idea is there are these technologies in our lives that pose ethical and moral quandaries. The kind of stuff that might come up in the group chat, where you'd say to your friends, like, I'm thinking about doing this thing with technology, or this thing happened with technology. How should I feel about it? How should I proceed?

• 42:37Casey Newton?

  That's right. Now, listen, we're not going to fix your printer. And if you're having an issue with your router at home, we don't want to hear about it. But if you're facing a true dilemma where you can't decide what to do, that could be good grist for Hard Questions. Now, because this is the first time we're doing this, we've also been scouring the internet for other dilemmas that sort of give you an idea of the sort of things we want to talk about for this segment. And it was actually Reddit where I think we found maybe a great place to start.

• 43:02Kevin Roose?

  So first up, this is a question that we found on a subreddit. And the title is, I'm using ChatGPT to breeze through freelance work. Do you think that's ethical?

• 43:14Casey Newton?

  All right, what kind of freelance work?

• 43:15Kevin Roose?

  So this person says that they, quote, "make money across about six different websites on the internet." And some of this is just, you know, like summarizing massive pages of text that would take them a lot of time to go through manually. And they say that by using ChatGPT, they went from making $10 an hour to $35 an hour. That's pretty impressive.

• 43:34Casey Newton?

  Yeah.

• 43:34Kevin Roose?

  And they wrote, quote, "I legit don't know if these clients know that this sort of work can be done by an AI in a matter of minutes, depending on how much text there is. Every client pays and is very happy with my work. Is this something everyone's just doing? Or am I lame for using ChatGPT to sift through loads of text for me when that's what I'm being paid to do?" What do you make of this?

• 43:56Casey Newton?

  So this person should absolutely continue to use ChatGPT to do this kind of work. They're making $10 an hour. That's not enough for any job. Any job in America should be paying you more than that. And if you have found a way to triple your earnings in this way, I say, go for it. Now, I will also say that this little arbitrage grift you're running has a shelf life, right? This is not going to last for three months. It is definitely not going to last for six months. So I say, get while the getting is good, but at some point, you are going to need to find a new grift.

• 44:28Kevin Roose?

  Totally agree. This is the kind of thing that software developers have been doing for years, which is like, you know, I need to build an app that does this thing for my company. And they just go to some open source repository. They pull an off the shelf tool. They install it and they look like a genius and then they charge, you know, for their work. So whoever posted this, like, keep doing this, but just know that there is a time clock ticking.

• 44:50Casey Newton?

  Now, does this feel at intention with you in any way with what the WGA folks are mad about? Like, because here we are saying, this person, yes, use AI to do this kind of writing and knowledge work. And we're saying to the WGA, like, well, no, it's actually better that you're sort of making a stand and not letting the studios use AI to do your knowledge work.

• 45:09Kevin Roose?

  No, I, I think it really matters who is using the AI and why. So this is an example of a freelancer who's using AI to improve their own productivity. I'm not opposed to WGA represented screenwriters using ChatGPT to punch up their own scripts, right? I think what they are protesting is the management of these studios using this technology to, to sort of detract from their power and their autonomy. And that's where I think they have an issue.

• 45:36Casey Newton?

  All right, let's turn to the next hard question. This comes from the subreddit, No Stupid Questions. And the question, which is not stupid, is if you catch your spouse having a deep relationship with an AI, would you consider that cheating? Why or why not? Kevin?

• 45:52Kevin Roose?

  I don't know how to feel about this because on one level, like, if I found out that my partner had an AI husband that she was talking to all the time, like, I would, I would feel a little like weird about that. That would not be great. On the other hand, like, It's not literally cheating because there's no other human involved. And so I would feel a little compromised about my ability to be upset about that. I don't know, how would you feel if you were dating someone or married to someone? And you found out that they had an AI partner on the side?

• 46:23Casey Newton?

  Well, look, in the gay world, there are a lot of open relationships, you know? And I think, you know, that works for a lot of people and is fine. Sometimes, though, I will be around gay couples. There was this one time I'm thinking of specifically, and I was walking down the street with this couple. And one of the boyfriends, we walked, we walked like a mile. And the entire mile that we were walking, the boyfriend was on Grindr, like, looking for somebody else to hang out with that night. The partner said nothing, but I just looked over. I was like, if I was in this sort of relationship where my partner was just like constantly trying to get with somebody else in front of me, that would just be annoying, right? Because like, well, why am I in this relationship? If we're in a relationship, we should be relating, you know? And you should not be sort of spending all your time scheming to get with somebody else.

• 47:06Casey Newton?

  So, you know, I want to be generally permissive about this sort of thing. If my boyfriend is talking to an AI and is providing some sort of emotional support, or he thinks it's funny, you know, maybe I'm hard to talk to about something and the AI is really easy to talk to about something. That seems fine by me. But if he never looks up from his dang phone when we're trying to enjoy date night, then that's going to be a problem.

• 47:28Kevin Roose?

  Right, I think it's about not like the, the sort of possibility that you'll like leave your partner for an AI. I think it's more like, are you distracted? Are you present with the person that you're actually with? Or are you just spending all your time chatting with this, with this robot?

• 47:44Casey Newton?

  I will also say, so many people are already in a more serious relationship with their phone than they are with their partner.

• 47:50Kevin Roose?

  A hundred percent.

• 47:51Casey Newton?

  Walk around this world, look at the couples at restaurants. Are they talking to each other or are they looking at their phones?

• 47:56Kevin Roose?

  Totally, totally. So I would put this in the same category as like, you know, my partner has an addiction to like a mobile video game or something. And they, they're spending all their time playing that, not with me. Like, that is a problem in a relationship. It is not cheating, but it is a problem. And that's the same category that I would put this in.

• 48:13Casey Newton?

  That's right, and I have been meaning to talk to you about your Marvel Snap addiction, actually.

• 48:17Kevin Roose?

  I actually deleted it from my phone this weekend.

• 48:19Casey Newton?

  Good for you.

• 48:19Kevin Roose?

  Because I was like, this is going to colonize my life. This is taking over. I can't, I can't play this game anymore. I was, I was cheating on my partner with Marvel Snap, and it was a problem. Okay, this next question comes from the Stable Diffusion subreddit. This person says, "I have been selling some of my, or the AI's, work on T-shirts and NFTs. Is it ethical to sell art trained on such a wide array of real artists' work? Am I in the wrong?" What do you think?

• 48:48Casey Newton?

  Well, so this is a great question because this is an unresolved legal issue, which is if you enter text into a text-to-image generator, or text-to-video, or ChatGPT, is the work product that is created a transformative use, a fair use of the material that was used to train the model? Or is that an illegal infringement on copyright or some other rights? And the courts have not yet decided this. Here's what I would say. If you are someone who is concerned about the ethics of using those images, which I think is a good thing to be, then you should hunt for image sets that are trained on licensed images. So Adobe has a beta of a product right now called Firefly.

• 49:33Casey Newton?

  It does, among other things, text-to-image generation, not unlike Stable Diffusion or DALL-E. And the gimmick is that they're saying, "All of the art that is in here, we have the rights to." Right? That anybody whose work is in here is not going to come forward later and say they were never allowed to use that. My hope is that this is a really good image generator and that folks can use it to create transformative works and feel good about the things that they have made. And if we're able to get to that world, then I think we can actually solve a lot of the current angst around the work product of these generative AIs.

• 50:11Kevin Roose?

  See, I feel different about this, which is that I think that the people who are upset about AI imagery and copyright are basically drawing a line in the sand that has never been drawn before. Because these works, they are not borrowing portions of images from other copyrighted images. They're new creations, and artists have always borrowed and stolen from one another. Like, no artist's ideas are completely original. They have always studied and learned from other artists and other artists. Art in the process of coming up with their own ideas. And so I think this is sort of an automated version of that. But I don't think it's actually any different than what artists have been doing for millennia.

• 50:49Casey Newton?

  But the automation is what makes it feel unethical, right? Because if I'm Picasso and I want to steal a move from Van Gogh, I still have to paint the dang painting, right? But if I'm just somebody who wants to create a Van Gogh-like image and I'm able to use a system that has all of his images and all of a sudden I can trade on all of the equity that Van Gogh has built up in the images that he's created, it does feel different.

• 51:13Kevin Roose?

  I don't know. I remember like one time I went to the Louvre in Paris and outside the Louvre, there was like a guy who was painting the Mona Lisa. Like he was literally, he had like a stand on the street and he was painting little miniature versions of the Mona Lisa and selling them to tourists. And like, maybe that's offensive to you if you're like a Leonardo da Vinci stan and you're like, why is this man profiting off of replicas of this very famous painting? But like, the tourists didn't care. Like, they just thought it was cool that there was someone who could paint something that sort of looked like the Mona Lisa that they could buy and take home and put on the wall.

• 51:48Casey Newton?

  Yes, but he was painting, right? Like, that's the whole issue here is that these other folks aren't painting, they're typing.

• 51:55Kevin Roose?

  Right, but it's, it's like, how creative is that person who's just making literal replicas of the Mona Lisa? Like, that's not a creative act. It might be a slow creative act, but I don't actually think the speed of it matters at all.

• 52:07Casey Newton?

  Okay, so when somebody inevitably in two years says, "Write me a book about automation in the style of Kevin Roos", and on the cover it says, "Automation 2025 in the style of Kevin Roos", you say, "Ah, well, that's just baseball."

• 52:20Kevin Roose?

  I think two things matter. I think what matters, A, is, is the artist who is being sort of synthesized, impersonated, copied, alive or dead? You know, is this Leonardo da Vinci or one of the other great masters that people have been studying for hundreds of years and imitating? Or is it someone who's alive today, trying to make a living from selling art?

• 52:43Casey Newton?

  Like Banksy.

• 52:45Kevin Roose?

  Right. And I also think it's important, like, what is the sort of representation that is being made of the synthetic work? Like, is this person who is selling T-shirts and NFTs, are they saying like, this is a Banksy? Or are they saying like, this is an original creation that just, you know, maybe my prompt said something about Banksy in it, but it's actually not being sold as an authentic Banksy? So I would say in general, I am less concerned about people sort of copying or borrowing from other artists or creators that they admire, because that kind of thing has been happening in a less automated way for centuries.

• 53:23Casey Newton?

  And I think that is fair. I would just say again, that if you are cared about the ethics of this, you do have ethical alternatives, right? For example, if you want to do something with music, Grimes has now said, yeah, use my voice. Interesting, she later followed up and said, don't use it to write Nazi lyrics, or I might actually make you stop that. Right? So she drew a boundary, which I think makes a lot of sense. But we now know, if you want to go make synthetic music with the voice of a popular artist, you can, and it will be ethical. So if you're concerned about the ethics, find ethically sourced stuff.

• 53:57Kevin Roose?

  Okay, Casey, I have a hard question for you.

• 53:59Casey Newton?

  Okay.

• 54:00Kevin Roose?

  It has nothing to do with AI.

• 54:02Casey Newton?

  Okay.

• 54:02Kevin Roose?

  But it happened to me last night.

• 54:03Casey Newton?

  Okay.

• 54:04Kevin Roose?

  So a thing that I do for myself about once a year is that I go to Uniqlo, you know, Uniqlo, clothing store, and I buy a bunch of socks and underwear. Because Uniqlo, it makes like the best men's socks and underwear of anywhere on the planet that I have found.

• 54:23Casey Newton?

  Great basics.

• 54:24Kevin Roose?

  Great basics, but they don't last very long. So about every year, I go to Uniqlo and I buy, you know, half a dozen pairs of underwear and half a dozen pairs of socks, and I add them into my rotation.

• 54:34Casey Newton?

  This is starting to feel like a word problem, and I'm getting nervous.

• 54:37Kevin Roose?

  So last night, I went to Uniqlo to do my annual socks and underwear run. And I don't know if you've been to Uniqlo lately, but they have these fancy automated self-checkout things.

• 54:49Casey Newton?

  Okay.

• 54:50Kevin Roose?

  Have you seen these?

• 54:50Casey Newton?

  No, I haven't seen this.

• 54:51Kevin Roose?

  Okay, so it's not like the supermarket where you have to individually scan every item and like put it into the bag. This is, it's like a cash register with a touchscreen, and then it's got like a little bin. And all of the items have little like tags on them such that you can just dump them all into the bin and it will automatically like figure out what you bought and how much you owe and then you pay for it.

• 55:13Casey Newton?

  What if we've wanted from grocery stores for years if not exactly this?

• 55:16Kevin Roose?

  Right, it's a cool system. So last night, I go in, I take my six pairs of underwear, my six pairs of socks, and the lady says, you know, just, just throw them in the bin. So I do that, and I pay and I go home. And I'm home and I'm, I'm unpacking the stuff from the bag and I look at the receipt and Uniqlo's automated checkout system has only charged me for three pairs of underwear. So, so I accidentally shoplifted three pairs of underwear from Uniqlo. My question to you is, is this my fault? Do I need to go back to Uniqlo, return the pairs of underwear that I was not charged for? Or is this their fault because their automated fancy checkout system did not accurately tag the number of pairs of underwear that I had in my cart?

• 56:01Casey Newton?

  All right, follow up question. What's the value of the shoplifted underwear?

• 56:04Kevin Roose?

  I think probably like $20.

• 56:07Casey Newton?

  See, $20 is sort of like right at my line. Like, I think most of us have had the experience of you get out of the grocery store, you're packing the stuff up into your truck, and you look down and there's like a watermelon that's like, you know, underneath the basket and you forgot to put that on the conveyor belt, and you're like, am I really gonna wa? But you're like, you know what? God knows they're overcharging me for razors and cheese and they're like, it's, it's all gonna come out in the wash. At $20, I actually think you have an ethical obligation to go in. And now what I'm hoping is, they will say, first of all, you're the most honest customer we've ever dealt with in the history of Uniqlo. And they're gonna take your picture and they're gonna put it on a wall, and they're gonna say, more customers should be like this guy. And then hopefully they're gonna say, you know what, this one is on us. But I will say this, you will definitely feel Better about yourself if you do that.

• 56:48Kevin Roose?

  I was torn on this one because it's like, on one hand, like, they didn't have to implement this automated fancy checkout system. If they just had a normal register, or even a self-checkout system like the grocery store where it makes a beep when you scan each item, like, I wouldn't have done this. But they promoted this to me. They said, look, you can just dump all your stuff in the thing and it'll track it all.

• 57:07Casey Newton?

  Okay, but like, if a human had made this mistake, and we were having the same debate, like, you wouldn't be sitting there going like, well, look, like, they didn't have to hire that guy who didn't know how to count. They just did, right? That's their problem.

• 57:17Kevin Roose?

  Well, and this is the danger of over-automation and why companies should be very careful about replacing humans with robots, because sometimes they'll give people free underwear. And if they don't have the moral scruples that you do, they'll just keep them.

• 57:28Casey Newton?

  Also, like, 100% of people who hear this are to be like, Casey's virtue signaling, like, in the real world, he would never take the underwear back.

• 57:34Kevin Roose?

  Yeah, I'm calling bullshit. I don't think you would take the underwear back.

• 57:36Casey Newton?

  I think you gotta have that conversation. I do.

• 57:39Kevin Roose?

  I don't want to feel like every time I get dressed in the morning, I'm like, putting on my crime underwear. So I think if only to absolve myself of the moral guilt so that these underwear feel like fairly procured, like, I may go back to Uniqlo.

• 57:53Casey Newton?

  Yeah. Those questions were legitimately hard in some cases.

• 57:55Kevin Roose?

  Yes, very hard. I'm looking forward to getting more questions from our listeners.

• 57:59Casey Newton?

  Oh, me too.

• 58:00Kevin Roose?

  If you have a question, an ethical dilemma, it doesn't have to be about AI. It could be about, you know, any tech product that you are using that is giving you some moral pause or questions around it.

• 58:11Casey Newton?

  Or helped you shoplift on accident.

• 58:14Kevin Roose?

  Yeah, tell us about it. Send us a voice memo. Put hard questions in the subject line. And just tell us what you're struggling with, and we'll see if we can help.

• 58:21Casey Newton?

  This is fun. What other small crimes have you committed?

• 58:45Speaker 00

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• 1:00:30Kevin Roose?

  Hard Fork is produced by Rachel Cohn and Davis Land. We're edited by Jen Poyant. This episode was fact-checked by Caitlin Love. Today's show was engineered by Alyssa Moxley. Original music by Dan Powell, Alicia Bahitou, Marian Lozano, Sophia Landman, and Rowan Nemestow. Special thanks to Paula Schuman, Puweng Tam, Nell Galogly, Kate LaPreste, and Jeffrey Miranda. As always, you can email us at [email protected]. And if you're thinking about texting me for a Blue Sky invite code, just know that I don't have it. I actually have a few. I have one? No. OK. I was thinking about starting a sandwich on the altar.

• 1:01:10Kevin Roose?

  Maybe I'll have to wait.

• 1:01:48Speaker 06

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