03.03.25 The Consumer Financial Protection Bureau / Warehouse Club Competition

Team Clark has long advised consumers in difficulty with financial institutions to file a complaint at ConsumerFinace.gov. Clark gives his take on what is currently happening with the Consumer Financial Protection Bureau and how they have served people in the past. Also today - Clarkies know how much Clark loves Costco. But it seems that lots of people love another warehouse club even more. The Consumer Financial Protection Bureau: Segment 1 Ask Clark: Segment 2 Survey: Warehouse Club Satisfaction: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Are Credit Card Fees Tax Deductible? Elliot Report - TEMU Customer Service Contacts Best Travel Credit Cards: Top Rewards Picks for 2025 The Platinum Card® from American Express Review: Is It Worth It? Is Chase Sapphire Reserve® Worth It? Capital One Venture X Rewards Credit Card: 6 Things To Know in 2025 Capital One Venture X Business: 5 Things To Know Costco Was Just Dethroned As the Top Warehouse Club for Customer Service 5 Reasons Sam's Club Is Better Than Costco What Are Index Funds? / What Is an ETF? This Simple Maintenance Schedule Will Make Your Car Last Longer Clark.com resources Episode transcripts Community. Clark.com / Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

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• 1:16Speaker 02

  It's my pleasure to welcome you here to the Clark Howard Show. You know, our mission is to serve you with advice and information that empowers you to make better financial decisions in your life. In today's show, I'm being constantly asked how I feel about what's happening to the Consumer Financial Protection Bureau. I'm going to talk about that straight ahead. And also today, if you've listened for a long time, you know how much I love Costco. We have a dog right now named Kirkland Signature. We had a late dog, one that's passed away, that was named Costco Wholesale. I love that place. But it seems that there's a shift in the marketplace

• 2:00Speaker 02

  and there's another store that people love even more than Costco. I'm going to talk about that later. Okay, so the Consumer Financial Protection Bureau was the initial primary target attacked by Doge, by Elon Musk, as a part of the federal government that he wanted to destroy. And the Consumer Financial Protection Bureau is something I really believe in. I was an advocate of its creation in the aftermath of the banking scandals of, gosh, we're getting closer to it being almost a generation ago, the banking scandals that

• 2:45Speaker 02

  led to the Great Recession and all the high unemployment and the house foreclosures and all that because banks were on a muck, breaking the law more than 15 years ago, closing in on 20. And so, the Congress chose to put in place the Consumer Financial Protection Bureau, which gave you as a consumer, a place to go to get help if you were having a problem with a bank that was ignoring you, or a credit bureau that had false information about you on your report and they were ignoring you about various things involved with your and my wallet.

• 3:29Speaker 02

  And I can understand how the world's richest man, Musk, doesn't understand how important this is to everyday people, because your money, you worked hard for it, and if it vanishes from your bank account or whatever, and you can't get any help from your bank, having a place to turn, consumerfinance.gov to file a complaint. And it is an organization that a lot of people have really benefited from, but now, if you go to their website, it's almost non-functional. Now, first, I hate...

• 4:08Speaker 02

  That the Consumer Financial Protection Bureau is at risk of going extinct. Second, there needs to be some procedure which we've never had before it where you as a consumer, if you're having a problem with a financial institution, there's some accountability. And you think now how rough this is because you've got four banks in the United States that account for more than half of all banking and they are so large, they're so powerful and they're so bureaucratic that they can do pretty much whatever they want. Those four, if you're not aware, Chase, Citibank, Bank of America and Big Bad Wells.

• 4:50Speaker 02

  And so these financial institutions really can do whatever they wish and often it's what they don't do. And a lot of times, our experience with problems that consumers have had is that it's not so much that the bank is trying to cheat them, it's just, it goes into the bureaucratic ether. And so having an ability to file a complaint like you can at consumerfinance.gov, which you still can do. If you go to consumerfinance.gov, the page looks dead, but in the upper right-hand corner, you'll see a click, you can click on to file a complaint against a financial institution.

• 5:33Speaker 02

  Before, when the Consumer Financial Protection Bureau was not under siege, if there was a pattern of complaints against a particular organization, like the thing that happened with Cash App, where people's money was disappearing on Cash App and Cash App had no active procedure for a consumer to be reconnected to their money. And so they got fined for it and they had to agree to start doing right by its customers. Now, what will happen is if you file a complaint at consumerfinance.gov, it will then go to the financial institution and you hope that they'll do something about it. But in the past, what would happen is they'd look for patterns.

• 6:15Speaker 02

  And if there were continuous complaints that were same or similar, it might lead to an investigation to see if there were systemic problems at a financial institution mistreating consumers. We're not going to have that, at least for now. And I think that's a shame. So that's my beef is that this is something that has been very, very useful to my fellow Americans, especially those who don't have a lot of money with an institution. You know, when you are wealthier and you've got a lot of money at a big bank or at a brokerage house or whatever,

• 6:58Speaker 02

  you have access to completely different resources at that financial institution, completely different level of people, not just calling customer no service. And so wealthier individuals, these things are not problems. But for everyday people who have a problem with money you desperately need to pay your car payment or pay your rent or pay your mortgage, that's where having a cop on the beat has been so useful. And I get it. I mean, you know, if you have how many hundreds of billions of dollars, whatever Musk has, he's not going to get it. He's not going to understand because he can pick up the phone and talk to the CEO of any financial institution.

• 7:42Speaker 02

  The rest of us, good luck with that.

• 7:45Speaker 03

  All right, let's go to something we can help with, questions. This one came from Ryan in Alaska. A lot of businesses that allow customers to pay for goods and services with a credit card are charging the customers an extra credit card processing fee. You can clearly see this on restaurant checks, contractors doing home repair, auto repair shops, just to name a few. I understand that by accepting credit card payments, the merchants incur processing fees from the credit card companies and are passing those fees on to the customer in a cost-cutting effort. My question is, are these merchants then allowed to claim those same credit card fees that they paid to the credit card companies but were actually Paid by the customers as a business expense for tax purposes.

• 8:29Speaker 03

  My wife runs a sole proprietor business and every year the credit card processing fees are listed as qualified business expense. Are these merchants double dipping?

• 8:38Speaker 02

  That is a great question and they're not. Because what happens is when a merchant charges you, let's say something was a hundred dollars, let's say. And they charge you 103, they're reporting revenue on their taxes of 103. As far as you are concerned as a customer, it was a hundred dollars for the service, three dollars for the surcharge. When they do their tax return, they're reporting gross revenue and that would include whatever processing fee. And I can tell you where this is going. I just returned days ago from Australia. And every place you go in Australia, you pay the merchant fee.

• 9:23Speaker 02

  You tap to pay at a convenience store with a credit card. You pay the cost of the item plus whatever the merchant fee is. And they can only pass on to you their exact cost. The funny thing was I went to Aldi several times while I was in Australia. And the merchant fee that was charged, they must be able to negotiate because of their volume, such low fees. One time it was three cents, another time it was 11 cents. But every time you buy something with a card there, you pay at a hotel. You pay your bill, you settle up at the end and it'll show you. And at many of them, there will be an electronic thing showing.

• 10:06Speaker 02

  You use MasterCard, this is what the fee will be. Use American Express, the fee will be this. Visa, it'll be that. Use a debit card, the fee will be this other thing. And very few places take cash there. So you're going to pay some kind of fee, it's just a matter of what it is. I think there's no question as this practice spreads around the world that it will become commonplace here in the United States.

• 10:33Speaker 03

  Just to be clear, so what happens is when you were saying the revenue has increased, the merchant reports $103 and then they have a $3 tax credit for the expense. So the income and the expense offset each other and it's neutral. So that's why it's not double dipping.

• 10:49Speaker 02

  See, this is why when I took accounting courses, I was not very good at them because your explanation was so much better.

• 10:56Speaker 03

  I don't know about that. All right.

• 10:58Speaker 02

  I accept.

• 10:59Speaker 03

  Tony in Georgia says, "I'm having an issue with returning an unopened item back to TEMU. I've been trying to return it since January 12th. When contacting them, you can only text. They give you several agents that are well-versed in apologizing. I've sent paperwork from my bank that states that they have received their money and should send us a return label, yet they refuse and don't provide a live human to speak to. They have a 90-day return window and only speak of a chargeback. This purchase was a pressure washer and was over $500 and is still wrapped by my front door. They have no phone number and my state's secretary of state has no contact for them."

• 11:36Speaker 02

  Okay, so TEMU is one of the deep-discount Chinese sellers that is controversial with a lot of people. Most of the items they sell are not going to be over $500. A lot are under $10 or $20. Some are even just a dollar or so. And customer no service is part of the equation with them. Elliott.org, which gives you alternative ways of contacting an organization, has customer service contacts for TEMU that hopefully will be able to get you that return label you need.

• 12:15Speaker 02

  Go to Elliott.org, look for the TEMU customer service contacts and give that a try as well. Your only other option is going to be to do a chargeback, which is ultimately, you said what they were talking about, to you and the gibberish customer no service you were getting. From TEMU, and while we're at this, I should mention the AliExpress problems that people are having.

• 12:42Speaker 03

  Can I just also say January 12th, so it's just about like you just 60 day window, but with foreign transactions, don't you really?

• 12:48Speaker 02

  So you may or may not, it's up to your credit card issuer, if you even have a chargeback right with an international transaction. AliExpress, which is the original seller of cheap goods from China, there have been a lot of publicized cases where people end up getting nothing. Like, one of the things that was in the news recently was somebody ordered an item from AliExpress and what they received was a picture of the item instead of the item itself. And so know that it is a pretty crazy environment with these cheap Chinese sellers.

• 13:27Speaker 02

  And you have to know that with the reward of the very cheap price comes the risk of what might actually show up. And what happens when they don't deliver getting customer satisfaction or service after the fact when a problem has occurred very, very hard.

• 13:45Speaker 03

  Jay in Georgia says, Clark, about to buy about $40,000 in plane tickets for a once in a lifetime family trip overseas.

• 13:54Speaker 02

  Oh, my goodness, 40,000.

• 13:56Speaker 03

  That's a car.

• 13:57Speaker 02

  Is that a round the world trip?

• 14:00Speaker 03

  What's the best credit card or cards to use for this? I'd like to rack up as many points as I can from this transaction for future travel. I already have a Chase Sapphire Preferred card and I can use that for a couple of the tickets if it's the right move.

• 14:13Speaker 02

  That would not be the right move. The Sapphire Preferred card's a good card, but not for someone who's doing mega travel at mega expense. You want to look at the big three of the travel cards. See who has the best signup bonus right now and who gives you the best reward for booking those airline tickets right now. What are the big three? They're the American Express Platinum card that has a monster. Annual fee of right at 700 bucks. The Chase Sapphire Reserve, which is a huge annual fee, I think of 550 or 595, five, one or the other.

• 14:57Speaker 02

  And then the third would be the Capital One Venture X card. Look at each of those. See which one has the best signup bonus right now and which one gives you the best times X, you know, 5X or whatever for buying these $40,000 in airline tickets through the card. And you'll end up with an enormous bonus. I have a friend who signed up for a promotion. There was a limited time promotion on the Capital One Venture X business card that got 500,000 points bonus as an initial signup for that card.

• 15:39Speaker 02

  These special promotions come and go, but what you want is you want whatever the best one being offered right now that you can get for this trip. And, you know, going forward, if this is once in a lifetime, as you said, you're never taking a big trip again, then take advantage of that initial signup, the points you're going to get from the initial purchases that you're going to make for this big trip. And then take other trips with the points and then cancel that card probably after the second year, unless you get the true travel bug like I've got and you keep traveling again on an ongoing basis.

• 16:24Speaker 02

  So if your head's spinning at me talking about spending 400 to 800 dollars in an annual fee on a card, if you get the equivalent of points rewards that are worth many, many, many thousands of dollars, that's why it's especially worth doing as an upfront thing before a giant purchase. Coming up ahead, we're going to talk about how to save money on your purchases and where that's really happening for people and where they're the happiest doing it.

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• 18:40Speaker 02

  I love competition. I just love it. It's why I'm so much a free enterpriser, why I love capitalism so much. Because as you put people in competition with each other, there's such a sense of urgency to improve or go extinct. I think about how in retail, so many retailers go out of business repeatedly, I mean, all the time. Big players, small players. It is the ultimate form of capitalism because if you're not serving the customer, if you're not adapting to changing tastes, you lose your place in the marketplace. You're going to have the prices right.

• 19:24Speaker 02

  The service right, the products right, or you're going away. Adapt or die? Who's adapted recently? So in the warehouse club space, which is where I live my life, I'm wearing a Sam's Club private label shirt right now. For those of you watch the YouTube show, you can see my very high quality $8 shirt I'm wearing. It's a Members Mark private label from Sam's. And I'm a member of two of the three warehouse club chains. BJ's Wholesale, I'm not a member of, but have been in the past. Sam's and Costco. And Costco has always been king of the hill.

• 20:07Speaker 02

  But now, according to the American Customer Satisfaction Index, Sam's Club has blown past Costco on customer service. Costco's customer service has not declined. Costco remains at the very top of the heap of all retailers in terms of customer service. But according to the American Customer Satisfaction Index, Sam's never has been close to Costco and now has blown past it. And has, I think it's tied for the highest customer service score of any retailer, any size, shape, whatever. How's Sam's done it?

• 20:51Speaker 02

  Well, Sam's has always been the redheaded stepchild of Walmart. And there's been a constant revolving door of leadership at Sam's Club. And they've never been able to get their act together, truthfully. The average Costco location sells more than double the dollar volume per year of the average Sam's Club. And it's just because they haven't performed well at Sam's. But they have leadership now that has been so innovative and has really been forward thinking. And I've mentioned some of the stuff like with the plus membership, with

• 21:31Speaker 02

  the free delivery. A lot of plus members very unhappy. Sam's went to a $50 minimum order for free delivery. But the reality is the, the delivery service has been great. Costco will deliver, but you pay more for delivery than you do for the same item in the warehouse club. Sam's, you get the convenience of delivery if you pay the plus membership and it's been great. I've loved being a plus member and having the free delivery. But what I love, love, love is how with the app with Sam's, you ring yourself

• 22:09Speaker 02

  up. And because they have eight million cameras in the warehouse club hooked up to AI, when you go to leave a Sam's, you now, in most cases, don't even have to show a receipt to anybody or anything like that. All the AI knows you're good to go and you just walk right out of the door. So think about if you're in a warehouse club location on a busy weekend and you're in a Costco and the lines for the self checkout are back way into the store, the lines for cashiers way, way back in the store. At Sam's, you just

• 22:52Speaker 02

  can walk right out the door because you rang yourself up right on your own phone. So that's why Sam's has leapfrogged Costco by improving the overall customer experience. I believe the stores are still more, as retailers say, they're merchandised better at Costco. The goods they have, to me, are more creative at Costco, but the customer experience. At this moment is superior at Sam's Club.

• 23:28Speaker 03

  I was just telling someone yesterday, a friend of mine, how I remember years ago, you said somebody asked you if you belonged to any clubs, meaning like country clubs. You pulled out your warehouse membership. You were like, I belong to three clubs at the time. And you pulled out your membership cards. I love it.

• 23:44Speaker 02

  Yeah, you know, it's funny because I am a member of two private clubs.

• 23:51Speaker 03

  You sure are.

• 23:51Speaker 02

  Yeah. That's my thing.

• 23:55Speaker 03

  Lucas in Washington says, I am 15 and looking for cash free payment options. I do have a debit card, but thanks to you, I know about the dangers of using it. What payment apps and or types of credit cards make the most sense for teenagers? Thanks for all your work. I'm a third generation Clark listener.

• 24:14Speaker 02

  Well, I love that, Lucas. And, you know, the cash free payment option, there is a way to potentially make a debit card safer because at 15, that's generally where you're going to end up. You're not going to obtain a traditional credit card unless your parents made you an authorized user on one of those. Is to use Apple Pay or Google Wallet is the only way you use a debit card. It is a safer way. You never want to use, this is a never rule. You never want to use a debit card at pay at the pump at a gas station next year when

• 24:57Speaker 02

  you start driving and you're having to buy gas because skimmers have become an even bigger problem than they have been. A skimmer is where criminals put a device on the credit card reader at a gas pump and they're able by remote now to steal the numbers and information off of a debit card and steal whatever money you have in your account within minutes. The way you defeat that is something that unfortunately, most banks have not gone to. And that's having a chip built into a debit card. If it's a chip reader and you tap the

• 25:41Speaker 02

  chip reader at the gas pump. Then it's okay because that works like Apple Pay or Google Wallet. It's generating a randomized code that is useless to a criminal and bypasses the skimmer. By the way, with a credit card, don't do pay at the pump where you insert it in. You want to do tap to pay with your credit card, just as you would with a debit card. Because even though you're not going to lose money like you would with a debit card, the hassle of a criminal suddenly being able to duplicate your credit card, make charges, you got to dispute them and all that and get a new card with new numbers and all that. Pay at the pump is dangerous.

• 26:26Speaker 03

  Sutton in Pennsylvania says, "I work for a Fortune 200 company that limits 401k participation to employees earning under $135,000 a year due to past nondiscrimination testing issues. Those above that threshold can only contribute to a non-qualified deferred compensation plan with a single bond index fund and mandatory distribution upon leaving."

• 26:48Speaker 02

  Oh, boy.

• 26:49Speaker 03

  "This setup severely limits long-term retirement growth and I estimate the opportunity cost could be in the $1 million range if I stay for 10 to 15 years. I've been championing changes internally, not just for my own benefit, but also because I see it as a challenge for attracting and retaining talent, but it's not gaining traction. What do you recommend I do to maximize my retirement savings, given these restrictions?"

• 27:13Speaker 02

  All right, so first I should give an explanation if you're not familiar with the backstory on this. So there are companies that the bosses only care about themselves. And they offer a 401k really for the idea of feathering their own nests. And they don't make the plan generous enough to attract enough lower-paid employees into the plan. So, under federal law, what happens is then people who are at the higher end of the earning scale of that employer are unqualified now to participate in the 401k to try to bring about behavior at a company that will encourage the company to do things to make the plan

• 27:57Speaker 02

  more attractive to lower-earning employees.

• 28:00Speaker 03

  Like matching?

• 28:01Speaker 02

  What would that be? The match, number one thing, where you match money for your employees. And get more participation from them. And so it's a carrot to that stick I just talked about. So that highly compensated people can also participate. So you're left with something called a non-qualified plan, which I need to, I need to emphasize because we've heard from people who've lost the money that was in a non-qualified plan in an employer. Non-qualified means you're not covered by ERISA, the Employee Retirement Income Security Act of 1960, whatever. So if the employer gets into financial trouble, let's say they're bought by private equity

• 28:45Speaker 02

  that strips assets and the company goes bust, so does the money you have deferred by putting in the non-qualified plan. So they have high risk to them. And the investing choices you have are limited. And you get that full distribution when you leave, creating a maximum taxable event. The alternative for you is to avoid retirement plans. If you're not eligible for a Roth, put in, if you are, put in at least what you can put in a Roth. And that's not enough if you're a highly compensated individual. Instead, what you do is you take that money you would have put in the 401K if you were

• 29:25Speaker 02

  eligible and put it in an investment account in index funds or the equivalent exchange traded fund. There would be an index like a total stock market index fund, international index fund, maybe a little bond index money. The tax treatment is extremely favorable. You are not limited to selling in retirement only. And your earnings are taxed, but they're taxed at long-term capital gains, which is a much lower tax rate than what you have with tax deferral in a traditional 401K where you don't pay tax upfront, but when you spend the money, everything's taxed. The money you put in, because it was never taxed, and all your earnings are taxed at

• 30:10Speaker 02

  a rate roughly double what you are on capital gains. So you do have a viable alternative, just doing a plain vanilla, traditional investment account divided out in index funds.

• 30:24Speaker 03

  This is from MP in Connecticut. I'm in the process of paying off debt and I'm researching all ways to cut back on my expenses. My car is a 24 VW and the dealer at Volkswagen recommends an oil change every 10,000 miles. People that I've spoken to and resources online recommend still getting the oil change every 5,000 miles. I use my car often and typically drive at least more than 20,000 miles in a year.

• 30:48Speaker 02

  Wow, that's a lot of driving.

• 30:49Speaker 03

  It's a lot. It's a newer car and I've only had it for a little over a year. What are your thoughts?

• 30:54Speaker 02

  So, go by the owner's manual, not what people are telling you, not what the dealer is saying. Whatever Volkswagen recommends for your vehicle, follow it exactly. If they say in the owner's manual, 5,000 miles, 7,500 miles, 10,000 miles, do that and keep records of it. If there's ever an issue involving a warranty claim, you want to show that you've done basic maintenance is recommended on the maintenance schedule. Also, in your Volkswagen owner's manual, it's going to tell you exactly what oil they recommend you use for the engine

• 31:36Speaker 02

  in that vehicle. Maybe a synthetic, may not be. They'll tell you the exact oil, like 10W whatever, and do that. Remember, document, but follow that schedule and that will be just fine. And I want to thank you so much for joining us on today's podcast. It's great to have you here. Those of you who watch our YouTube show, our YouTube viewer numbers keep going up, up, up and away, and I love that. And yes, those of you who watch on YouTube, this is all I got, is a black shirt and khaki pants. That's what I wear every day of the year, right?

• 32:21Speaker 03

  What do we call those pants?

• 32:23Speaker 02

  The Clarkiform.

• 32:24Speaker 03

  Shorts.

• 32:25Speaker 02

  Well, I'm in shorts today because it's warm today.

• 32:28Speaker 03

  But nobody can see. Nobody can see though.

• 32:30Speaker 02

  Should I show my legs?

• 32:31Speaker 03

  No, you did that once before.

• 32:34Speaker 02

  I gross people out by showing my legs?

• 32:36Speaker 03

  Not at all. Not at all. This is rated G though.

• 32:39Speaker 02

  Yes. So whether you watch, or don't show some more skin. Okay. Whether, whether you watch our YouTube show, or you listen to our podcast, you go to Clark.com, you go to Clarkdeals.com, you subscribe to our newsletters, you are in a market where you see me on television, or hear me on radio, social media, however it is that we connect to you, it's all about empowering you with knowledge so that you can save more, spend less, and avoid getting ripped off. And see you next time.

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