01.13.25 Booking Spring & Summer Travel / Amazon Brushing Scams

January is not only a bargain month to travel, but also brings deals for spring and summer travel. But when shopping travel options, things aren’t always as they appear. Clark tells you what to look out for when booking flights, cruises, hotels and car rentals Also - do you know what an Amazon “brushing” scam is? Clark explains this “gift that you don’t want.” Summer Travel: Segment 1 Ask Clark: Segment 2 Amazon Brushing Scams: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Travel Archives - Clark Deals / Travel Archives - Clark Howard Auto Europe: Cheap Car Rentals from $6/day! Best Rate Guarantee Rentalcars.com: Cheap Car Rental, Price Match Guarantee Cheapest Way to Rent a Car: Expert Tips When Should You Get an Accountant To Do Your Taxes? What Is a Roth 401(k) and How Does It Work? 5 Best Robo-Advisors in 2024 What Is a Fiduciary Financial Advisor and Do I Need One? Amazon Scam Warning: Beware of Deliveries You Didn’t Order Automatic Bill Pay: How It Works and How To Do It Safely Clark.com resources Episode transcripts Community. Clark.com / Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

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• 0:47Speaker 01

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• 1:21Speaker 02

  It's my pleasure to welcome you here to the Clark Howard Show. You know, our mission is to serve you with advice and information that empowers you so you make better financial decisions in your life. You know, now the holidays are over, we're mid-January. Many people are doing what I want them to do. They're thinking about travel for spring or summer. And I got some tips for you as you dream about those longer, brighter, potentially warmer days. And later, do you know what Amazon brushing is? It's a scam. You need to know, and you need to know that this is a gift you don't want.

• 2:05Speaker 02

  As I'll explain the riddle later. So January is a bargain month in travel. For people who can travel this month, they just can't believe their eyes, the prices they're getting on travel. But also, there are a lot of deals that are present right now for spring travel, and to a lesser extent, summer travel, that you're not going to find as the calendar moves forward. And the reason that January is a bargain month is that a lot of people, well, after Christmas, they're a little short of funds.

• 2:48Speaker 02

  And so it means that people who are okay in the wallet are going to pick up these really good deals. But when you go shopping for deals, things are not always like they appear. So I want to give you an example of this, because everybody knows, you buy a ticket from an airline, that, once you buy that ticket, they're going to get in your wallet for this thing, and that thing, and the other thing, and by the way, we've got this other thing as well, and we're going to fee you. And they learned it from the deep discount airlines, like Spirit, that's in bankruptcy, and Frontier, that hates its customers and all that.

• 3:29Speaker 02

  But the airlines are like, hey, this is a pretty good idea here. So you're going to find this, no matter who you fly, except really Southwest, that they're going to have fee after fee after you buy the ticket. Oh, and on deals, before I forget, wave season is a real deal. It's not hype. The cruise lines offer some of their best deals each year in January on cruises. And they're really good at coming up after you buy your cruise fare, to charging all kinds of other things. I saw in an industry publication, that what you pay for a cruise is only the beginning,

• 4:10Speaker 02

  that the average person will spend 50% more than their cruise fare on other stuff for the cruise. So it seems all-inclusive, but it's really not. So I want to talk hotels for a second. The hotel industry is really great at inventing new made-up charges for who knows what. Amenities fee, resort fee.

• 4:34Speaker 02

  Urban fee, that's a new one I've seen. And so when I shop for hotels, at most hotel sites, if you go to filters or settings, there's a button you can click that will show you the price of that hotel, including taxes and fees. And it won't show you every possible fee you might voluntarily choose to add on when you're at the hotel, but everything you must pay for that room you're booking. And I want you so badly to take the time to find that setting on the second menu

• 5:18Speaker 02

  that adds in all the fees. And I did an experiment recently for TV where I took one hotel, five different websites, and there was no relationship between what price per night was stated upfront, and then what add-on fees there were at the five different websites, and ultimately what the highest price was and lowest price was. The one that started off as the lowest price didn't end up as the lowest price. The one that started off as the highest price was nowhere near the highest price in the end because of where they buried the junk fees

• 6:02Speaker 02

  and when they were presented to you. So that's why so much with hotels, you want to check that box in that hidden menu, that second menu that shows you including fees and taxes. On car rentals, do you know that the cost when you shop for a car rental will be, in many cases, only a little more than half of what the total final rental bill will be? And that's even if you decline all the pseudo-insurance things they try to sell, just all the various add-ons they have. And congratulations to Costco Travel that their rental car rates that they quote

• 6:45Speaker 02

  from the companies when you shop with them always include all the junk fees in the quote. So you really see what is the best total cost, real cost, for that car rental. Krista?

• 7:01Speaker 03

  Billy in Florida says, "My wife and I are planning a trip to Scotland in mid-May."

• 7:06Speaker 02

  I love going to Scotland.

• 7:08Speaker 03

  Never been. "We are planning to fly into Glasgow and then take the train to Edinburgh after we were planning to rent a car to drive up to the Scottish Highlands. When looking at car rentals, I noticed the only options I saw were electric or hybrid, with the hybrid being much more expensive. How easy do you think it would be to charge an electric vehicle in that part of Scotland?"

• 7:30Speaker 02

  I wouldn't bet on it. So, I drive and electric cars. I've done now for 14 years. I drive electric. When I rent a car, I never rent an electric because the last thing I want to do in a strange city or foreign country is try to figure out where in the world I'm going to charge the thing. So, the car rental industry got all excited about electric cars as a rental. Now, they're trying to get rid of them as quick as they can. And so, the ones they're stuck with, they're renting at very, very low costs per day. I wouldn't

• 8:12Speaker 02

  do it. Now, why you're not seeing regular vehicles in addition to hybrids, I'm puzzled by that. Don't know what search sites you're using. Some of the ones I like when you're looking for rentals in Europe, AutoEurope, I like that one for you to look at. I think RentalCars.com is a good starting point to see what's available. But, I'm telling you, I see those prices, I'm tempted, I don't do it. So, you're looking at a site that shows you...

• 8:44Speaker 03

  The national, Scotland's national charging, they have their own site for fine charging stations. It's called ChargePlaceScotland.org. And you can see where all the electric chargers are all over the country.

• 8:57Speaker 02

  Your computer's not touchscreen?

• 8:58Speaker 03

  It's not. Sorry, Clark.

• 8:59Speaker 02

  I can't, I can't use a computer that's not touchscreen.

• 9:02Speaker 03

  So, you can go in and look at where you're going to be and what chargers are there?

• 9:06Speaker 02

  It's funny because a lot of Scotland has a zillion chargers. And then you get to more rural areas and you go a good distance.

• 9:17Speaker 02

  With chargers not available, I just, maybe I'm wrong, but I wouldn't do the electric vehicle.

• 9:24Speaker 03

  Maybe a hybrid.

• 9:26Speaker 02

  But Billy said the hybrids were much more money, but also with a rental car, know my rule, Billy, reshop your car rental in Europe, very important because people tend to book their car rentals way in advance. Do not book any non-refundable car rental rate. Reshop the rate a month out and reshop it a week out.

• 9:48Speaker 03

  Anonymous in Massachusetts says, I'm transitioning from making an average salary to making over three figures now.

• 9:54Speaker 02

  Congratulations to you.

• 9:56Speaker 03

  However, I don't know who to reach out to when it comes to taxes and knowing how to file my taxes with the switch in income at the end of the year. Basically, I would like advice on who to reach out to in order to receive advice on what to claim on my taxes, exemptions, et cetera, and someone who knows how to file in a way that benefits me more than hurts me now that I'm making more money. I moved from a different state around the same time I started making more money too. So there's an issue of knowing how to file for two different states and two different salaries for this year as well, for last year, really. I think at this point, I need a financial advisor of some sort, but I'm not sure if this is a two-for-one individual who can handle both this and filing my taxes. I read your article on fiduciary fee-only financial advisors, but want to know if there's

• 10:39Speaker 03

  one person that can do both, or if I need to pay two separate people for these things.

• 10:44Speaker 02

  You bring up a great point. You're going to have two-state tax filings, all the rest. It's a great time for you to meet with an enrolled agent, that's someone who is registered to do taxes with the IRS, or to hire a CPA who does tax. Treat that totally separately from your question about investing. And I think it's fantastic that you are going to be making more money. Before I get to talking about picking somebody to help you with being a financial advisor, where you're working, almost certainly at a career kind of job, you're going to have access to a 401K.

• 11:28Speaker 02

  You want to be in it, you want to put in as much as you possibly can, you're making more money, so you're not used to making more money, put in all the way up to the max you can in that 401k, you'll pick up the company match, you'll be saving enormous amounts of money for your future, and if it's low six figures, I want you in the Roth 401k version, not the traditional. And in that, I want you in the target retirement fund for the year closest to when you anticipate you're going to retire. And that will take a lot of that extra money you're making, and will get it invested, grows tax-free and is spent tax-free down the road.

• 12:12Speaker 02

  If you want to do more investing, and you're not quite sure how to do it, you can go with a robo-investing kind of thing, Betterment, Wealthfront, something like that, you can go with one of the discount brokers. Vanguard has fiduciary financial planners, you can go with a fiduciary at Schwab, Fidelity, you've got to be careful you're getting a fiduciary. Fiduciary, as you know, because you asked in your question, is somebody who is there for you, and legally, they're bound to do what's best for you, not what's best for them.

• 12:54Speaker 02

  Early investing is really all about putting your money away in retirement accounts and all the rest. And as long as you remain income-eligible, in addition to saving the maximum you can in that 401k where you work, you'll be up to a certain income limit, you'll still be eligible to do your own Roth IRA. And again, in it, you would mimic the same and put the money in a target retirement fund. We also have a guide. To choosing a fee-only fiduciary financial planner on Clark.com. You can use the tools we have there.

• 13:32Speaker 03

  Sherry in Virginia says, "My husband and I recently had our annual dermatology appointments one month apart. We both had straightforward visit, no issues."

• 13:41Speaker 02

  That's fantastic.

• 13:42Speaker 03

  However, our bills were not the same. Mine was $30 more. The only difference was that once the nurse checked me into the exam room, I waited longer than usual, which was noted by the PA when he entered and found I was sitting in the chair with my eyes closed, taking a short nap. When I called my insurance company to see why the charges were different, I discovered that my husband's visit was coded for 10 to 18 minutes and mine was coded for 19 to 29.

• 14:09Speaker 02

  So they were charging you for the time you were sleeping in the chair?

• 14:12Speaker 03

  Yep. This would imply the doctor was double billing, first being the patient he was seeing in another room, and the second being me, waiting for him in another room. I honestly would not have caught this had my appointment not been so close to my husband's. I did call and protest, and they are promising to rewrite the bill. Clark, how can we avoid these kinds of charges in the future? It seems unethical. I know it was only $30, but I felt it was not justified and therefore worth pursuing on a matter of principle.

• 14:41Speaker 02

  Well, good for you, Anne, with as confusing as medical billing is, you discovered this by happenstance. And so I've talked about it over and over again, medicine is the only business that we do business with as Americans, that we don't know what the price is going to be till after. And it's part of what has to be reformed in medicine. And it's crazy that you both had just a straight wellness check and you got the different bills. Welcome to the wonders of medical coding. And I don't know that anybody at that dermatology practice

• 15:21Speaker 02

  was trying to scam you or scam insurance, but the effect feels the same. And that's why we need, as part of what needs to be an entire reform of how we do medicine, one of the things that has to happen is we got to know upfront what it's going to cost, not after the fact.

• 15:43Speaker 02

  Coming up ahead, I need to talk about an Amazon scam that I've talked about for years, but now is more and more common. And you've got to know it's not innocent.

• 15:58Speaker 01

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  Afternoon glare totally ruined my watch party for the big game. That's when my

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• 18:10Speaker 02

  Don't miss huge deals dropping every week. There's a long time ugly scam that Amazon cannot seem to put the genie back in the bottle. Amazon is not creating this scam, but Amazon is so important in online selling and overwhelmingly, I don't know if it's 80, 85%, whatever the percent is now, of stuff being sold on Amazon.com is not actually stuff that Amazon.com is acting as the merchant. They are only acting as the sales platform and maybe delivery platform. It's being sold by third parties.

• 18:53Speaker 02

  And for third parties, it's very difficult to stand out from the crowd. And so a lot of sellers on Amazon engage in a dishonest practice and it's convoluted, but you will start potentially having packages show up at your house that you didn't order. And there'll be something in there saying, "This is a complimentary item you're receiving. All we request is that you leave a review." And that's how what's known as brushing used to work. Now it's become even more sophisticated.

• 19:32Speaker 02

  And without going into all the deep dive of how it's done, the sellers are now manipulating the system where they don't even ask you to write a review. They just say, "Keep this item with their compliments." And then they have figured out a vulnerability in Amazon's system where they are posting these glowing reviews. So this manipulation of reviews is so important because so many people go on amazon.com buying an item, decide which one they're gonna buy, or who they're gonna buy from, based on the ratings that are there.

• 20:14Speaker 02

  So, people are sending you free product, and may send you a lot of free product, and some of it will be more expensive items, but usually it's gonna be really cheap items, because they're just trying to boost their buyer ratings. This seems like a victimless crime, but it's not, because people are then, under false pretenses, buying from a seller who may or may not be okay. Now, let's talk when brushing gets really ugly. It's when a seller manipulates the ratings, shows a great rating, selling a bunch of

• 20:56Speaker 02

  cheapo items, or sending people for free, a bunch of cheapo items. They get that nice seller rating, and then, they switch to selling really expensive items, that then are misrepresented, or are never delivered, and they've run off with all your money. So it's not a victimless crime. It's something that Amazon really did nothing about forever, and now Amazon has a procedure where you can report that you're getting these free items you didn't order, because it helps them then to track that particular seller, if they are in fact engaging in a

• 21:40Speaker 02

  manipulation of their seller rating, and they will be warned first, and then they'll be kicked off the platform supposedly. But just know that's why you or a friend or somebody at work suddenly is receiving packages for free. It's all about manipulating the seller rating. Krista?

• 22:03Speaker 03

  Charles in California says, not a question, but a PSA. In 2021, we sold a car to Carvana. In the spring of 24, we received a letter from a towing company in Northern California. We live in Southern California, trying to collect towing and impound fees. Maybe the vehicle was stolen and never claimed. In the letter, it said, if we no longer have an interest in the vehicle or a release of liability was on file with the DMV, no further action was required. Of course, we ignored the letter because we did file a release of liability with the DMV. A few months later, in the fall of 24, we received a lien collection company letter from Florida, trying to collect fees from the towing and impound company because the vehicle was sold through an auction after it was impounded, but it was less than

• 22:47Speaker 03

  the impound and towing fees, and they are trying to collect the difference of about $1,700.

• 22:52Speaker 02

  My goodness.

• 22:53Speaker 03

  My mistake was misplacing the paperwork from Carvana and not keeping the receipt of release of liability. I was able to get another copy of the bill of sale from Carvana, but was not able to get a copy of the release of liability from the DMV. I sent a copy of the bill of sale to the lien collection company, but have not heard from them yet. I'm not sure what legal grounds they have to come after us for the fees, but I'm ready to fight. My advice is to keep all records of sale and release of liability forever. Years after a sale, this situation can arise again.

• 23:23Speaker 02

  Now, thank you for this because, Charles, what's different is California has this release of lien liability process. To my knowledge, that is not a normal practice. It may be available in some other states, but it's not routine. What is normal is that you were able to get another copy of the bill of sale from Carvana. And I've sold a car on Carvana before. I got a toll violation letter on a vehicle I had sold to them. I was able to sign into my Carvana account, and I was able to print out the information. I was able to deal with that toll violation. These things will happen. You've got vehicles

• 24:08Speaker 02

  moving across the country. You've got title work that may be improperly done along the way. And

• 24:17Speaker 02

  It would have been better if I could have gone straight to a file and found the sale to Carvana, but I couldn't. So I was able, thank goodness in that case, to pull it up. But what if you sell a vehicle or trade one into a dealer who goes out of business? Or a dealer that doesn't keep good records? You want to do some kind of filing thing when you sell a vehicle, that you have the proof that you sold it. That will normally be adequate, the bill of sale. Obviously, California has this additional step that is news to me, and that's one of the things I love about this podcast and our YouTube show, and we

• 25:00Speaker 02

  may hear from others now, that yeah, in the state of blah, blah, blah, we also have this additional procedure you need to do.

• 25:07Speaker 03

  Robert in Hawaii says, "I use my bank's free electronic bill pay service, and per Clark's advice, by doing so, I avoid paper checks with my account number on them. I found out that when I have a bill due on the 31st of the month, for example, I instruct the bank to send it on the 26th, as they indicate that it should be received electronically three days later on the 29th. Well, it turns out, they debit my account on the 26th. So if I happen to have a low balance and make a deposit the 27th, they tell me my account is overdrawn and charge me $30. And worse yet, they deny payment on the check that they debited even before it arrives. Of course, then the payee also charges me a fee for a canceled check, as happened recently when I paid my property taxes."

• 25:50Speaker 02

  Oh, God.

• 25:50Speaker 03

  I'm writing this as I'm on the phone with the bank, and they tell me the money is debited immediately as if it were a cashier's check, even though they state that the recipient may not receive the electronic money for three days. But that isn't bad enough. In another instance, a different payee never received a check, but the bank debited my account three weeks prior and couldn't tell me if the check cleared, only that they debited my account and sent it. Time to change banks, I guess.

• 26:16Speaker 02

  So, Robert, changing the bank would be a good idea. And the other thing is, bank bill pay service, and this was something we addressed last year, that the unreliability of the bank bill pay services has reached a point That you don't want to use them except as a last resort. And there was something I used to say, don't do. Now I find is the best option, and maybe we're gonna call it least bad. Is that you pay on the website of whoever it is you're paying. So that your relationship is with them. You pay there instead of paying through the bank bill pay.

• 27:00Speaker 02

  And by the way, the bank bill pay service is usually a contracted out service to a third party that does this. And the customer knows service with these third party operations is terrible. If you pay through the company itself that you're paying, you pay on their website. You don't have to worry about this thing. Bill's on the 26, 31st, you paid on the 26th. They took the money immediately. Then you're hoping the money gets there in time and all that. Uh, you wouldn't have to worry about the bounce check. And you never want to pay taxes, property taxes through a bank bill pay service.

• 27:44Speaker 02

  They and their terms of service take no responsibility. If the check goes missing, doesn't get posted in time or all that. You want to pay directly on the county. If it's done collected by a county, you want to pay on the county website. You pay your taxes due and there you'll put in information from the bottom of your check. It's not passing through any third party. It's called ACH and the money is paid. Credit cards should be paid this way, just about any bill. Last year in 24.

• 28:24Speaker 02

  Because I have it for tax reasons. How many bills over the whole year did I pay through bill pay?

• 28:34Speaker 03

  I'm going to guess three.

• 28:36Speaker 02

  Fourteen.

• 28:37Speaker 03

  Oh, okay.

• 28:38Speaker 02

  Fourteen times that was my last resort was I paid through bill pay. Gosh, just too many stories we hear from people like you getting hit with fees and all that. And then payments that don't arrive and the rest.

• 28:56Speaker 03

  Scott in Texas says, my question is around executive deferred compensation accounts. I feel dumb asking, but what are they and how do they benefit me? I fully contribute already to our Roth 401K with the company match. Should I also consider an EDC account? Pros and cons, and if needed or relevant, I work for a hotel chain. I always appreciate your input.

• 29:18Speaker 02

  Okay, so Scott, this is an interesting scenario. So you're obviously making really good money working for this hotel chain. Because you're in the small pool of people that are eligible for deferred comp. So first thing I want you to check in the documents for this deferred comp is, is it a qualified plan or unqualified plan? Normally it will be a non-qualified plan. What that means is you take some of the pay you would have received now. Don't receive it because you're earning so much money. You're in a high tax bracket and you defer it till later in life.

• 30:02Speaker 02

  The big company then pays you some kind of earnings. Every year you get a statement showing how much your deferred comp is earning. It'll usually be a very generous rate because it's going to high level people at the company. And it's an additional way to give them an additional benefit of giving them the ability to defer out of a high tax rate and earn a great amount of money on that. And then much later in life, depending on the rules of the plan. Starting as early as 65, 60, it depends on the plan.

• 30:46Speaker 02

  You then can elect different ways to receive the money. Generally, you have to take an election where you receive the money over a five-year period from the deferred comp. Now, in most of these deferred comp plans, they are non-qualified, which means there's an imaginary statement you get that talks about how much money is in your account, Scott, but it's based on the company being solvent and being in a position to pay that money. In other words, there is no FDIC insured account or something like that with your deferred comp money in it. So it's up to the company being strong enough to pay that money.

• 31:29Speaker 02

  If you're working for a hotel chain that you have good reason to believe is in great financial shape and all that, then you could be fine in the deferred comp and it'll work out great for you later in life. But take the time, as Dullesville is the deferred comp plan documents are, read them, understand what protection, if any, you have. Is it totally based on the assets the company has at the time you elect to receive your deferred comp? And under what conditions can you receive that deferred comp? I know that's a lot. So you've got some serious homework, Scott, but worth doing that homework up front because

• 32:14Speaker 02

  a deferred comp plan for a highly-paid person can be a life-changing event way down the road, as long as the company is still around. And thank you so much for joining us today. I hope that you're having a wonderful day today, and know that we are here to serve you all week long.

• 32:38Speaker 02

  With one-on-one free advice from our Team Clark Consumer Action Center. Serving you now about to start our 33rd year of providing free one-on-one advice. You want to see how to reach a member of Team Clark? What kind of things we can help with? Go to Clark.com/CAC and have an absolutely wonderful day saving more, spending less, and avoiding getting ripped off.

• 33:13Speaker 04

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• 33:25Speaker 05

  Pricing participation may vary. Promotion pricing may be lower than meal pricing.