BREAKING: Twitch Founder/CEO Resigns - What I Learned From Him

In a special episode of My First Million, Shaan (@ShaanVP) talks about the nine things he learned from working with Emmett Shear - CEO of Twitch - who resigned today. Want to see more MFM? Subscribe to the MFM YouTube channel here. SHAAN'S NEW DAILY NEWSLETTER --> shaanpuri.com ----- Past guests on My First Million include Rob Dyrdek, Hasan Minhaj, Balaji Srinivasan, Jake Paul, Dr. Andrew Huberman, Gary Vee, Lance Armstrong, Sophia Amoruso, Ariel Helwani, Ramit Sethi, Stanley Druckenmiller, Peter Diamandis, Dharmesh Shah, Brian Halligan, Marc Lore, Jason Calacanis, Andrew Wilkinson, Julian Shapiro, Kat Cole, Codie Sanchez, Nader Al-Naji, Steph Smith, Trung Phan, Nick Huber, Anthony Pompliano, Ben Askren, Ramon Van Meer, Brianne Kimmel, Andrew Gazdecki, Scott Belsky, Moiz Ali, Dan Held, Elaine Zelby, Michael Saylor, Ryan Begelman, Jack Butcher, Reed Duchscher, Tai Lopez, Harley Finkelstein, Alexa von Tobel, Noah Kagan, Nick Bare, Greg Isenberg, James Altucher, Randy Hetrick and more. ----- Additional episodes you might enjoy: • #224 Rob Dyrdek - How Tracking Every Second of His Life Took Rob Drydek from 0 to $405M in Exits • #209 Gary Vaynerchuk - Why NFTS Are the Future • #178 Balaji Srinivasan - Balaji on How to Fix the Media, Cloud Cities & Crypto * #169 - How One Man Started 5, Billion Dollar Companies, Dan Gilbert's Empire, & Talking With Warren Buffett • ​​​​#218 - Why You Should Take a Think Week Like Bill Gates • Dave Portnoy vs The World, Extreme Body Monitoring, The Future of Apparel Retail, "How Much is Anthony Pompliano Worth?", and More • How Mr Beast Got 100M Views in Less Than 4 Days, The $25M Chrome Extension, and More

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:09Shaan Puri?

  What's up y'all? Sean here. I want to do a special episode because the CEO of Twitch resigned today. And this is a guy I got to know well because Twitch acquired my last startup and I worked with Emmett for a while. He's been there for 16 years. He was the founder, the creator of Twitch, which is basically a, you know, one of the biggest platforms in the world, one of the biggest social networks in the world, millions and millions and millions of users. I think they have eight million streamers, let alone viewers that they, that they talk about. And it's a multi-billion dollar company, so probably somewhere between five and 10 billion dollars in terms of what he's built. And I got to sit in the room with this guy, you know, every week for a few hours at least, interacting with him. And over time, you observe what is it about these people? I've always wondered like, what would it be like to work with Mark Zuckerberg?

• 0:52Shaan Puri?

  What do they actually like? How do they actually work? Are they any different? Do they just get lucky? Are they just by looking at a lottery ticket winner? Or is there something different about this individual that led them to do this? And, uh, you know, no surprise, I think there are some differences, some amazing things. So I wanted to share with you some stories because at Twitch's office, there was nine floors. And so at the ninth floor, the top floor, there's this boardroom. It's got like 20 chairs and Emmett would just sit at the head of the boardroom at the table, uh, like, you know, some emperor or something like that. And he would, a team after team would come in and they would present whatever's going on in that division of the company. Ads or marketing or whatever it may be. And what he would do is he would sit there, he would talk to that team for 45 minutes or one hour and then boom, onto the next.

• 1:37Shaan Puri?

  And so this guy operated at a extremely high pace. And I want to share with you eight or nine things that I think were different or special, or at least the stories I remember for having worked with this guy. So the first story I'm going to call. The birds fly story. Okay, so I remember sitting in a meeting with Emmett and this team walked in. And it was, I think, a partnerships team or marketing team, whatever. And they were super excited because they had just, they were like, hey, we had this great meeting with this company. They said they wanted to pre-install Twitch on all these phones. And, you know, this is going to get Twitch, you know, a big head start in this market. And it's going to be great. We're going to, we're projecting this much growth, this much revenue, blah, blah, blah.

• 2:20Shaan Puri?

  And they were, you know, they were so excited. They thought they were bringing in, you know, this trophy. And, um, and they were going to just hold it up and get applause from everybody. And, and, and hey, it was, it was a good deal. But Emmett sat quietly for a bit. He asked questions and then he, um, he kind of reminded them something and he said, you know, I learned this phrase from Paul Graham at Y Combinator. Birds fly, fish swim, and deals fall through.

• 2:46Shaan Puri?

  Like, that's what they do. Deals fall through. That's just a thing that happens. And sure enough, over the course of that year, I saw so many teams come in and present deals that were on the table, verbally agreed, being discussed, maybe even signed. And this is exactly, he would say this line, and more often than that person was willing to admit, the deals fell through. And so this is something I took with me, which is never to get too high or too low when it comes to deals, M and A, partnerships, anything like that. Just remember, this is what deals do. They fall through. Birds fly, fish swim, deals fall through. All right, let me give you a second story. After we got acquired, my first day, I go up to his office and, um, I'm going to have my first one-on-one with him.

• 3:31Shaan Puri?

  And I don't really know what to do. I've never been an employee really like this in my life, so I don't really know. I've only been the guy on the other side of the table. So I go in and I start to tell him, you know, about what I'm working on. And he just kind of like stops me. He's like, hey, uh,

• 3:50Shaan Puri?

  What's your question? And I'm like, what do you mean? Was I haven't gotten to that yet. I'm giving you the context. He goes, he goes, uh, he goes, I think this will help. And our 101s is probably, he gave me almost like an instruction manual of here's how you work with me, which is really, here's how you work with any leader, any CEO. There's four ways you could frame anything you're going to tell me. Number one is, hey, I'm doing this FYI. Just, I'm doing this. I just want you to be in the loop. Number two is I'm doing this, but I want your approval or I need your approval. So I plan to do this. Do you approve? Number three is I'm trying to decide between A and B or A, B and C. Can you help me think that through?

• 4:32Shaan Puri?

  And then the last one, number four, the last way we interface with him is to say, remember that thing we agreed on? Here's what happened. It's the status update of the closing the loop on what we had talked about. And basically anytime I interact with him, that was the, the sort of like the, the base frame that I needed to have, which was, um, I'm doing this FYI, I'm doing this. Do you approve? Uh, can you help me think through which way to go? I'm not sure which way, which one I want to do. Or lastly, here's what happened. Here, here's the learning that we had from it. That just simplified so much and it made our communication so much tighter. In a very short amount of time, we could immediately sync up. We could get through that. And then we would spend the rest of the time just sharing interesting things or talking about what's going on in our lives, uh, because we weren't wandering around.

• 5:17Shaan Puri?

  And he's sitting there waiting to find out like, what does this guy want from me? And I'm sitting there trying to tell him a full story before I finally get to my point or my question. Um, so that was one great framework that he sent me. The second one was I wrote an update once. It was point number three. I wrote an update and he just took a pen and he just drew circles and rearranged things. And he basically said, here's how I want you to write this. What? Why? So what? So that's a format of communication. You tell me what happened, why it happened. And so what are we going to do about it? Or if we're planning something, what are we going to do? Why are we going to do it? And so what do you need from me in order to make that happen? And, um, that what? Why? So what framework? Again, tightened up my communication.

• 6:00Shaan Puri?

  It took away so much wasted energy of trying to sit down with a blank piece of paper and figure out how I'm going to communicate something. Now I sit down with a paper and I just write what? Why? So what? And then I fill in the details underneath. Um, so that was a great little, uh, communication framework that, that I got from him. Okay, number four. He is a fierce nerd. So this is a phrase that I took from Paul Graham. Paul Graham wrote this essay talking about fierce nerds, which is basically his observation of the best YC founders. So the most successful YC founders, he felt fall into this bucket. And he talks about fierce nerds as people who are competitive. In fact, they're often more competitive than non-nerds, right? Like typically, if you think competitive, you think of a jock.

• 6:40Shaan Puri?

  In this case, he's saying almost a fierce nerd is almost more competitive because they are all in on this. They don't have a bunch of other, you know, social things to fall back on. They don't have the emotional maturity to separate themselves from the competition. It is deeply personal to them and they are fully obsessed. He talks about how they tend to be overconfident sometimes, especially when they're young, because they feel like they can get to the right answer the fastest. He talks about how being a fierce nerd is so advantageous in the world of business today. And, you know, so Emmett falls in this category. When I asked him what he does on Friday nights or for the weekend, you know, it was like, I'm gonna play Settlers of Catan with the, you know, with the Collison brothers from Stripe and the founders of Reddit. This is what they would do.

• 7:23Shaan Puri?

  They would get together, drink beer, play Catan, like play a competitive board game. Or during our first M&A conversation, I asked the corp dev guy after we got out of the meeting, I said, how'd you think that went? I thought it was pretty good. What'd you think? You know, is he always like that? He goes, no. He goes, half of these meetings, he's just playing Hearthstone on his phone and he's talking, but he's playing Hearthstone. He goes, he put down his phone, he wasn't playing Hearthstone. So that was a good sign for you guys. And this guy competes like a beast. In fact, I one time asked him, I said, can you send me something from the archives? Can you send me an old fossil? So basically, when you started Twitch, did you ever make any plans or pitch decks or

• 8:08Shaan Puri?

  anything like that? I'd love to see it, because I'm just like a, I'm a nerd about that sort of thing. I like seeing what people were thinking at the start, because we all know what it looks like today, but what were you thinking at the start? And he sent me a deck that he had made, an investor update that he had made right when they pivoted to Twitch. And there was this, it was a white, it was no design. It was white slides, black text, Times New Roman. And he just, he was saying, here's what we're doing. You know, here's why we're doing it. And here's, here's what's coming next. And then on one slide, he, he filled up the entire slide to almost to make a point with every product thing they had shipped and improved that month. It was just full. Like, there was no white space on that slide.

• 8:50Shaan Puri?

  And then on the next slide, he wrote, "We are a, we are a steamroller plowing through a field of flowers." I thought it was awesome. Because today, he's older, he's wiser, he's more mature. He wouldn't talk like that. He's not like pounding his chest or whatever. But at the time, you could tell, like, that was that young bravado energy of feeling the momentum of, hey, look, nobody on the, on earth at that point knew really what Twitch was. It wasn't a big deal. But he knew, he knew they were on to something. He knew that they were making tons of progress. And I always remember that. "We are a steamroller plowing through a field of flowers." Like, what, what a picture. And, and I love that. And I, I since now write that in my startups. I'm like, this month, I'm gonna be a steamroller plowing through a field of flowers. What would that mean? What would I need to get

• 9:35Shaan Puri?

  done in order for that to be true? And I just work backwards from that. I'll give you maybe, I think this is number five, maybe the most remarkable thing of the whole thing. I talked about the early pivot. So what people don't know is that Twitch, before Twitch, him, Emmet, Justin Khan, Michael Siebel, they were working on something called Justin TV. A lot of people know this story. It was like, uh, Justin Khan was wearing a webcam on his head, and he was walking around. It was like a reality show of his life. Then it became anybody can broadcast anything, which was like, mostly people broadcasting illegal sporting events and stuff like that, like, just bootleg streaming. And so the site was kind of popular, but it really wasn't going to be successful, because most of their best content was illegal. And

• 10:16Shaan Puri?

  they had a decision to pivot. At the time, Instagram had come out, and Instagram was hot. But Instagram only did photos. And so, the majority of the company, including Justin, and Michael, and Kyle, they all wanted to do Instagram for video. And they called it SocialCam. And they pivoted to that, and they wanted to do that, and they, you know, all the top talent in the company wanted to go do that. And Emmet had a different point of view. He's like, you know, on Justin TV, I really like watching these video game streams. It only made up 2% at the time of, of all the content or all the watch time that was happening on the network. But he's like, I like that content the best. It's not illegal to do. So it's the only good content that's not illegal. I kind of wonder what would happen if we just went all in and made a video game streaming platform.

• 11:02Shaan Puri?

  And he was kind of alone in that. So Emmett went that way. Justin and the others went the other way. And maybe the rejects sort of got got put on Emmett's team to do that. Now, SocialCam went way up and then way down. It had this crazy spike in virality, then it crashed and ended up selling for like $60 million. But Twitch was a slow burn, just brick by brick by brick, all the way into a multi-billion dollar company. And so the reason I bring this up is because to this day, Justin Khan is often referenced as the co-founder of Twitch or the founder of Twitch. And from what I understand, I might be wrong, from what I understand, that wasn't actually true.

• 11:40Shaan Puri?

  He started Justin TV, which, and then he went to SocialCam, but like Emmett and his crew built Twitch up from there. I don't think Justin really, they were in the same office, but I don't think he was working on Twitch actively at the time. I don't think he ever was an employee of Twitch. I think he was helpful and Emmett and Justin are best friends growing up. And you never hear Emmett try to take credit away from Justin or more towards himself. I've never once heard him do that, which is kind of incredible. And so I give a lot of props to that because a lesser man, AKA me, would have been trying to set the record straight and and say, you know, no, actually it was more me than it was this other guy who's more popular than me. But Emmett couldn't care less. That's his best friend. And I think that says a lot about somebody.

• 12:25Shaan Puri?

  So, okay, that's, that's five. Let me do a couple more. So, okay, if you go into a meeting with Emmett, you're going to notice two things. The first is that this guy's really, really, really smart. He's smarter than you. And I always wondered this because I think people like to think that it's actually hard work that separates people. Or it's luck, or it's one of these other factors. But It's it not all, not everybody is equally intelligent. His oven burns hotter like Twitch uses the Amazon method of six minute, sorry, six page memos before meetings. So basically you write a memo about what's going on.

• 13:10Shaan Puri?

  You write a, you basically write down everything. You come into the meeting, you hand out the printed out copy of that to everybody at the table. Everybody silently reads for 15, 20 minutes. And then everybody has all the same information and now they discuss. Like it's an amazing way to to build a very good culture in your company of writing, thinking and talking. So it's a great way to run meetings. But the first thing you notice is that seven minutes in Emmett's pens down, he's on Hearthstone. Cause he's read the whole thing faster than everybody else. And of course, when the discussion starts, he lets other people talk. But then when he finally raises his hand and says, you know, here was my question. It would always be the most on point thing that would cut to the heart of the matter. And it's like, oh, why have we been wasting our time talking about these other things?

• 13:51Shaan Puri?

  He's right. You know, he made it, he simplified the six page memo into a really simple question and conversation. And so his oven just burns hotter. He gets to the right answer faster than most people. He retains more info than most people. He's able to connect dots and is more widely read. I remember sitting in a meeting where we were talking about some policy. You know, how do we handle this situation? Streamers are doing this. Should we enforce it? Should we not enforce it? Should we change the policy? How should we decide what, how do we take into account what the community wants? And he would be like, well, you know, we could do it like, you know, the feudal system in Northern Ireland back in the 1400s. Like, you know, you'd say some shit like that. And you'd be like, Emmett, we don't, none of us know what you're talking about.

• 14:36Shaan Puri?

  No, nobody knows how the feudal system ran. Well, can you, can you explain? And then he would explain how their court system worked. And then he'd be like, why don't we do that? And he'd connect these dots. And all I could think about was like, I can't believe this guy even reads about that. I can't believe he even knows about that. He's, he's just like sort of insatiably curious, very widely read. And then, you know, his brain has this ability to connect data points, you know, in a way that I haven't really seen since then. So his oven burns hotter. I think the people that run these platforms are smarter and hardworking and blah, blah, blah. Right. They're the, they're the Olympic athletes of, of business. And, and I think he's no different. Having said that, he's got flaws.

• 15:18Shaan Puri?

  So my next point, let's call it point seven, he's flawed and he knows it. So when I got there, a lot of people would joke almost behind his back like, well, you know, Emmett's all IQ, he's no EQ. For me, it was honestly further, you know, it could be further from the truth, but I also met him, I don't know, 14 years into running this company. I bet if I met him at year three or four, he probably didn't have the same managerial skills or social skills or EQ skills that he has today. But he knows what's flawed and he works on it. So his favorite book, I think, was Nonviolent Communication, uh, cause that had helped him so much, uh, of how can he communicate with people in a way that doesn't put them on the defensive, but still gets, you know, gets things done.

• 15:59Shaan Puri?

  He, uh, only cared about getting things right, not being right. So he would use what I call the Socratic method of, of leadership where when you would come in, you would say something, then he would start to ask you questions and he would break up your whole argument, piece by piece, assumption by assumption. Why is this true? How do we know that? If that's true, then what does that imply next? And he would just go one by one until we would get to the right answer. For most people, it was exhausting and they took it as almost a personal attack, like he's questioning everything I say. He doesn't just take it at face value. But the reality was, I thought it was a tremendous like approach to getting to the truth and the truth is all he cared about. He didn't care if he came up with it or you came up with it. He just wanted it to be closer to the truth, to the actual answer.

• 16:44Shaan Puri?

  He also hired this coach, this executive coach, a woman named Flo, who's amazing. I think she's like 80 years old. So she's like, you know, doesn't know the first thing about gaming or streaming or Twitch or any of that stuff, but she knew about people. And I remember sitting in a, in one of the exec offsites and Emmett has this nervous tic, which is that when he's really thinking about something, he would grab his neck, like where his neck beard was, and he would start to like twist it. And it was like, to anybody who's talking to him, it's like so obvious, you can see this and it's not like a normal mannerism people do, but that was his twit, that was his tic. He would do that anytime he was thinking hard. He wasn't sure about something or he was trying to figure out how to say something to you, he would do that. And I loved that. And I'd, I'd worked there for maybe nine months at this point.

• 17:29Shaan Puri?

  He did it all the time. You know, I'm never going to point that out. What am I going to say? Like, uh, you know, the, it's just something he did and everybody just sat there quietly. All of his leaders, all of his peers sat there quietly, letting that happen. And Flo walked in and she was like, Emmett, what do you do with your neck? Put your hand down. Sit up straight. Say that like a leader. And she just told it to him like it is. It was amazing. She's amazing. But also his reaction had 0% defensiveness. He was like, oh yeah, thanks. Like, thank you. That's a gift. Thank you for reminding me about that. Yeah, I'm working on that. And I thought that that was, you know, a good sign as to how do you, how do you get better? Right? This guy was there for 16 years. How do you get better every year? Well, you're surrounded by people that are kind of afraid to tell you the truth

• 18:14Shaan Puri?

  because you're their boss and you're the CEO and you're the smartest guy in the room. So I think he did a good job of identifying his weaknesses and hiring people that would literally tell him the truth.

• 18:26Shaan Puri?

  So those are some of the things that I picked up from Emmett. You know, Emmett, you had a great run. I hope you, you don't listen to the pod, but I hope you listen to this one. Because, uh, yeah, working with you was a lot of fun. You know, I really found it fun because it pushed me to be better. I could not walk into a meeting, uh, or do my job and be able to get away with it just on talent or charisma or some hand wavy bullshit that you can say in a meeting that if it wasn't for him, pretty much anyone else in the company, if I went to the, to the meeting, I could kind of just say whatever. And I could talk my way out of any situation, uh, or into any situation or whatever I wanted to do. But with Emmett, you know, I, I kind of felt like a higher bar was there where I really needed to have,

• 19:10Shaan Puri?

  the right answer. I needed to have the truth, uh, because he would not, uh, his standard was there. And so, you know, he made me better. I appreciate that. And, um, it was, uh, it was kind of cool to be able to be in the room with somebody who is, you know, one of these, these rare individuals who has built one of these mega, mega companies. Um, and I don't know what he's going to do next. I think he's just had a kid. Uh, so, you know, maybe he's going to go full dad mode. Uh, I'm not sure what he's going to do, but I will, I will watch eagerly to see because I know it's not going to be, it's not going to be average, whatever it is. There's nothing, nothing just mediocre or average coming from this guy. So anyways, hope you enjoyed that. Those are some of the lessons I learned working with Emmet from Twitch. And all right, that's it. That's the pod.