Strava Founder: How I Motivated 100 Million People To Stay Active: Michael Horvath

Michael Horvath is the co-founder of Strava, the app to track and improve peoples fitness that’s used by millions of people worldwide. It’s his second business success, after he built a thriving online business in the 1990s. But it hasn’t all been plain sailing for Michael. Initially quitting his first business, he spent several years as a family man before boredom launched him into starting his second. What he didn’t appreciate is that his calling as a family man would come back for him in a way he could never have imagined. Michael took 5 years off from Strava to care for his wife until her tragic death, and then care for his children in the aftermath of that. When he returned to a struggling Strava as CEO in 2020, he had to build it again from the ground up. It was something he was ready equipped for, because it’s something he’s had to do many times before. Follow Michael: LinkedIn - https://www.linkedin.com/in/mtkhorvath/ Follow me: https://beacons.ai/diaryofaceo Learn more about your ad choices. Visit megaphone.fm/adchoices

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:00Speaker 00

  We have reprogrammed our lives to be remote. And so we are stuck in patterns that are really difficult to get out of.

• 0:05Steven Bartlett?

  I actually, I don't know if I'm going to get cancelled for this, but I think that.

• 0:11Speaker 00

  Michael Hobart, the CEO and co-founder of Strava. With over 76 million athletes.

• 0:17Speaker 02

  You track your activities, film those activities into a post. That's when the Strava magic happens.

• 0:22Speaker 00

  If you want to be as good as you possibly can be, you have to strive to be the best. But can you be okay also with not actually achieving the goal of being the top of everybody? Win or lose, that's the feeling you're looking for.

• 0:33Steven Bartlett?

  How are you doing in your personal life?

• 0:36Speaker 00

  My wife was diagnosed with a terminal illness in September of 2013. I think I prepared a lot for how to live my life caring for her. I wasn't prepared for how to live my life when she was gone.

• 0:49Speaker 00

  I had to not rediscover who I am. I had to define who I am. That doesn't happen overnight. If what you do every day is put a little effort into being kind to the people who are important to you in your life and the complete strangers, then that's where you're going to find the meaning.

• 1:07Steven Bartlett?

  So without further ado, I'm Steven Bartlett and this is the Diary of a CEO USA edition. I hope nobody's listening, but if you are, then please keep this to yourself.

• 1:25Steven Bartlett?

  Michael, I tend to believe that people have, I know I eventually developed it, but I tend to believe that people have some kind of hypothesis as to what factors or experiences from their earliest years shaped them most significantly into the person they are today. Do you have a hypothesis like that?

• 1:47Speaker 00

  I think I have several, starting with how my family felt. To me, being the youngest of the five kids in my family, felt like it was pulled apart by geography between Sweden and the United States at an early age. My sisters stayed behind when my family moved back to the States when I was five years old. And I had this dream to reunite us in some way. How could we, how could we be one family again? Now that my sisters were older, they were choosing to, it was the normal, maybe a few years early, what from what you'd say normally would have happened anyway, then deciding just where do they want to live? Who are they as people?

• 2:31Speaker 00

  And but me, I was, I was this five year old and I was, I was sad to lose my, my sisters. My, I had my brother with me. When you think about what are the most important things in your life? It's the relationships you have with people. Now, I'm not necessarily an outgoing person myself, so it's, I don't, that's not where this is, this hypothesis led me, but it has led me to the idea of connection, deep connection with people you care about is super important for how you live your life and the choices you make and what you prioritize. So that was, that's the one, that's one theory. And then there's one other one, which is, I think, growing up, going through high school, coming to the, first of all, coming to the United States, not speaking English at the

• 3:14Speaker 00

  age of five and learning it all, you know, from television and getting thrust into school. And you have this, this feeling like you don't belong, you don't fit in. That just, that kept, you know, for many people, I think it keeps going and you don't have that great sense of belonging until later, maybe until your teenage years, your later, even in your twenties. But throughout all that time of searching and looking for something like, or what I kept believing is that there's something inside me, a potential that needs to get realized. And I don't just think that about me now, I think about every single human being on this planet. And the aspect of what it means to realize someone's potential, your own potential,

• 3:55Speaker 00

  and then create the opportunity for the people around you to realize their potential. That drives me. That is something that I've, I feel like has been a constant in everything I've done since I've been about 25 years old.

• 4:08Steven Bartlett?

  That moment when you, you're growing up and you've, you're parted ways with your siblings seems to be one of the first seeds that led to the success of your later businesses. Because it was, I mean, In hindsight, I guess we all do this, but you, I guess it highlighted the importance of connection and community, as you said. When was the next seed planted? Because I kind of think about that with like great business ideas, and I saw that in your story, that there's these moments, these key moments, which introduce you to like the idea of community and then to the idea of sport and competition. When was the next chronological seed?

• 4:42Speaker 00

  Yeah, so coming out of that like high school feeling like I know I've got some amount of intellect, I don't really understand like what I'm going to use it. I don't feel like I was that, you know, call it like, high school wasn't where I peaked. I don't think anyone should peak, by the way, in high school. Like, that's a lousy time to be at your, like, the pinnacle of your life. You want to peak later than that. So getting into Harvard, going to a good school, that seemed like that would be it, but it wasn't, that wasn't it for me. It was actually walking into the boathouse, never having rowed before, and finding this group of people who also were trying to figure out where, what's the, where is their place at this institution that in some ways is like, well, you got into there, so aren't you kind of done?

• 5:25Speaker 00

  It's like, actually, no, now you're scared because you don't know if you measure up. You don't have any understanding of where you stand. Will you make it there? But finding that going into the boathouse, you're like, hard work and...

• 5:39Steven Bartlett?

  What is the boathouse? This is the boathouse of Harvard?

• 5:40Speaker 00

  Yeah, for the rowing team. It wasn't that I went in there thinking, I'm going to, I'm going to conquer this. I'm going to be one of the best rowers that this school has seen when I went in there. But within a few weeks, I was like, that was my goal. I was going to be the best. Like, that was, somehow, it wasn't, there wasn't anything else, except it just turned on inside me. And I was, I was hooked by that, that experience, because I'd found my place. I think that was the key, is I'd found a group of people, I'd found this vibe, this energy, it was the part of the day I looked forward to, it was the part I felt so good about the rest of my life, because I was there in that experience. I was motivated by the desire to be as good as I can possibly be at this thing.

• 6:24Speaker 00

  And I don't think I'd experienced that feeling before in my life.

• 6:28Steven Bartlett?

  I was really compelled by the use of the word best. It made me start thinking about the idea of competition. And I think I sat here a couple of days ago with Simon Sinek talking about this, like the role that competition and wanting to be number one plays. Is it toxic? Is it a healthy motivator? Because I'm filled with that. Anyway, we went bowling last night with the team. I was very quiet until I knew that I was going to win. You know what I mean? I'm a deeply competitive person. It motivates me. It drives me. And I've wondered if that's a deficiency of my character, or if it's a healthy thing. What have you learnt about that?

• 7:02Speaker 00

  Yeah, I think it can lead to challenges, both at the personal level and then in a group. What I found in the crew team was that we couldn't be the best team if each of us individually wasn't trying to be the best. But we always knew that you don't win a boat a boat race by yourself. You win it with seven other rowers and a coxswain. You have to think like a team, but you have to think like like an individual who wants to be the best at what you can be. Another way to think about it is like, if you want to be as good as you possibly can be, you have to strive to be the best. But can you be okay also with not actually achieving the goal of being the top of everybody, but being as good as

• 7:44Speaker 00

  you know, you got reached that point of you could not have given more. That's what that's where I get the satisfaction. As I know, at the end of that race, you know, I'm thinking of the race of my freshman year where we won the championship. And we came from, you know, a boat length back. We had lost to that team in a previous race. And that feeling that went through my body, and I believe everyone's body in that boat halfway through the race, we said, we're not giving up. And we just rode them down. And at the end of that, it wasn't like, like, I'm the best. It was like, we did something that we didn't think was possible. We created. A new capacity. And so then all of a sudden, you know, maybe some spaces opened up with what you thought you were capable of and what you could be.

• 8:26Speaker 00

  And you you try it, you go back at it again, you you train again for for reaching that point where you said you did everything you possibly could. And win or lose, that's the feeling you're looking for. I think when you when it's positive in your life. And I've been in those places where it can be really destructive, too. It changes your relationships with other people. You start to actually hate the thing you're doing because you're striving for the wrong. You're striving for some outcome that maybe is not the right outcome.

• 8:56Steven Bartlett?

  What experience are you talking about there?

• 8:58Speaker 00

  Training for races where you're by the time you're on the starting line, you just don't even want to do it anymore. That was often the feeling I had by the time a a big race came around where I was just like, I'm so done with this. I just want to just not not be not be here right now. These things should be additive to your life. It should be something that you that makes you better in other ways besides just stronger physically, probably a sign that you've just you have lost the reason why you're doing it, the why behind the work.

• 9:28Steven Bartlett?

  When I was reading about Strava's work values, I read about this ABCs thing. And the B in that was about balance, which is what you're talking about there. Is that in part why you put the B there in terms of the the culture and the the office and the professional culture you're trying to create with Strava? Is that why the B is so important there, balance?

• 9:53Speaker 00

  Balance is elusive. And the counterpoint, we have another one of the Cs is commitment. So I talk about that a lot, that these things seem like they're at odds with each other. If you have balance, how can you also be 100% committed to the goal of building the best company we can build, doing the most we can do for our athlete community? And I say, yes, that is the struggle in life is to both have balance and be committed to something. It's incredibly challenging and to hold both calm in your heart and in your head. Is the work that is actually why they're there. They're there to remind us. If we only have one balance, we won't, we won't do as much. We won't, we won't strive for as much as we can be.

• 10:38Speaker 00

  If we only have commitment, we will burn out. We will, we will get to that place where we don't love the work we do anymore. And we will, we will question why we're here. So it's by putting them together that, that my co-founder and I felt we had the best chance at achieving that long-term commitment with balance. And it's a struggle. It is, you're not, there's no recipe here. There's no, no playbook that tells you how to do it. And each person has, does have to work at it on their own.

• 11:07Steven Bartlett?

  On their own, is it their responsibility to, to, to work, work at it? I, I sometimes struggle with this as an employer, which is what role do I play in? Cause I know the role I play in driving commitment, right? It's very obvious. You set ambitious goals, you set tight timelines, you create a good prize and a worthwhile, you know, carrot at the end of accomplishing the goal. That drives commitment if you have the right people and you have camaraderie and all those things that you said. But then in terms of telling people to, encouraging them to have balance in their life, what role can I play as an employer? What role do you think you should play?

• 11:45Speaker 00

  If you hire people who respond really well to those, those motivators that, that lead to their commitment, I think you also have to look at it from how long do you want them to be there to do the work, to be working at that level? And I think you can structure teams in different ways. You can, you can roll through people in the sense of that they may only contribute for a couple of years or a year. And, and that's, that's, if that's the structure. And many companies in Silicon Valley operate this way, which is two years at the, on the team is, is a pretty standard length. And then you move on and you recommit somewhere else. We are trying to build something different at Strava.

• 12:28Speaker 00

  We're trying to build the 100-year brand, the company that will last longer than I will be there. It will still be here after many of the people who have been investors in the company have exited the company. It's, it is something that we hope will withstand the test of time. And in that setting, I think it's much more important to think about these. You need some people who are going to be there for much longer than that one or two years. That's where balance comes in. Yes, it's easy to say you don't want people to burn out. But if it's only that you don't want them to get that tired, that sick of their job, that they're quote unquote burned out, you've probably lost some level of productivity for quite a while before that.

• 13:09Speaker 00

  So we strive for a different kind of relationship with our team. It is a challenge also as a leader to make sure we're still performance oriented. We, we still want that, that sense that we have, we have to bring our A game. We cannot be satisfied with past success or be complacent. There's plenty of competition out there, all sorts of new, new technologies that are coming into the, into the fore today. New ways of building communities, new ways of motivating people. We have to stay competitive. And so that is my job as a leader. I have a leadership team that helps me with this. It's not just my job, but it is, it is ensuring that we are taking care of our people,

• 13:52Speaker 00

  but also expecting that they're going to climb the mountain with us.

• 13:56Steven Bartlett?

  The way that you're building that company and what you're aiming to, to do to create a, a long-term, long withstanding business goes against the narrative, especially in Silicon Valley, where the objective is to like raise money before you're profitable, sell the thing or go public and move on to the next thing. Clearly there's experience behind your desire to pursue a longer-term strategy where you're not just, you know, investing all your money in user growth, getting a gazillion users and then exiting.

• 14:33Steven Bartlett?

  I suspect it's because of your other business, the one that came before Strava. Am I right? And if so, why did that teach you that this longer term approach to company building is a better path forward for you as the founder and for other things?

• 14:51Speaker 00

  When we started Strava, we were looking back at the previous company we had started. And we started talking about creating what is now Strava. Back in 2006, we got together,

• 15:06Speaker 00

  starting on the phone, weekly, talking about ideas that we, if we're going to start a company, what would it be? Eventually, we got Mark and I, my co-founder Mark Ganey, and I decided we had to get together for a few days, the summer of 2006. And we defined at its core that what we had experienced in that other company, Kana Software, back in the late 90s, it was the Silicon Valley Olympics. That's the way I term that you have an idea, you raise some capital, you're off to the races, and either you have taken it public or sold it in four years, and that's the gold medal, or go home, because that's it. We didn't want to do that again. And a few reasons why. It wasn't terribly satisfying. At the

• 15:50Speaker 00

  end of the day, Kana was a wild ride during a wild time in the first internet boom.

• 15:58Speaker 00

  A lot of people made a lot of money. A lot of people lost a lot of money. And so what in it would we look back on and say, besides the experience itself and what we learned, what would it be that we would say to our kids or grandkids, like, here, this is something we're really proud that we created. We can't even claim to having created if we're only there for four years and then other people take it forward. Is it really ours? So we were out on the doorstep, literally almost four years to the day after starting Kana.

• 16:29Steven Bartlett?

  How and why?

• 16:31Speaker 00

  Well, personal choice in my case, I wanted to go back to teaching. I came from academia. I was teaching economics when we started Kana. I wanted to go back to academia. Mark? The company got to a point where he brought in another CEO to run it. And he found that it wasn't his company anymore. He didn't have the role that he thought he would have on the other side of that decision. So I don't want to speak for him, but it was like this sense of like, it was a personal choice for both of us. But at the same time, we look back on it and say, where it goes next is not, not part of us. We have to forge a different path. There's got to be an idea that's worth that much of our investment. And perhaps it's that sense of at that point in our lives where we were then, late 30s, early 40s, when we were starting Strava.

• 17:15Speaker 00

  We were thinking about this could be it. This is, it's not like we're, we're going to have that many good ideas in our life. We're not, we're not going to have another opportunity and to, to, to build this kind of a company at least. And so let's make it worth it. And let's, let's find something that we're extremely passionate about. And we used to say things like, it doesn't have to be big. It has to be great. It has to have, give meaning to the people who are our customers. And we defined that as like, we want to, we want to help people live a more, more life of, more full of meaning, adventure and fun. We didn't say activity. We weren't yet sure what it was going to do, but it had to have some impact. It can't just be transactional.

• 17:57Speaker 00

  It has to have an effect on you at the, at the core level of what you value, what decisions you make on a daily basis. And that's where I think we got our, we got to Strava and I love to go to like the idea behind Strava was a 20th century idea. We had that idea coming out of the boathouse. When we graduated from college, we had the idea that what we, what we experienced there is something that is applicable in so many places in our lives. Being connected to other people through sport is what motivates you to lead a more active life and makes you a better human being. It helps you live a healthier life and makes all the rest of your life better. It did that for us when we were in our twenties.

• 18:40Speaker 00

  And that's the universal part that we wanted to tap into when we were starting to create what became Strava was that it's the context of the people around you that keeps you motivated. It's the It's the way in which you're connected through sport to other people that unites you. And so we started to explore that space. And when you explore and are willing to talk to people about your ideas, they respond. They tell you ideas that they've had that sound pretty close to what you're doing, even if they're not sure that it's really relevant. And so those conversations in the early days, 2008, led to us actually putting a team behind this to build a prototype. And that eventually became the earliest version of Strava in 2009.

• 19:25Speaker 00

  So it was really just a set of conversations that led to what we actually decided on. But it came from something we had experienced in college back in the late 80s and 90s, a 20th century idea.

• 19:40Steven Bartlett?

  When I think about how you formulated Strava and that early process, it's like exactly what I would tell an entrepreneur not to do. In the respect of, a lot of time entrepreneurs, you see that they actually just want to be an entrepreneur. So they think, fuck it, oh gosh, what shall I do? And they look around for a problem to solve, one that isn't in line with any of their intrinsic passions and innate motivations. So the minute they encounter some difficulty, the first hurdle in business, which is inevitable, they then fold and they give up because why would you pursue Karen doing something that you weren't genuinely in love with? And I guess, you know, I guess the process is the thing that I would, I've never would advise someone to kind of like, sit down with your mate and think of a business.

• 20:24Steven Bartlett?

  But I guess the process also led you just closer towards what did innately matter to you, which was adventure, activity, community, even though you did it the other way around. Does that make sense?

• 20:35Speaker 00

  Yeah. Well, so I guess I'm drawn to tell this, like how we've originally conceived of what became, what is now Strava was.

• 20:46Speaker 00

  In 1994, 95, when I'm a professor at Stanford, teaching economics, Mark is working in venture capital in Palo Alto, and there's this thing called the Internet that has just become like a household word. Before I got to Stanford, I think I had sent one email in my life. I had never, I didn't know what the Internet was. I had no idea. When I got to the Department of Economics, the person who managed all the IT equipment said, I'm going to install a browser on your computer. I had no idea what he was talking about. What's a browser? So had lived up to that point without the Internet, and the Internet is introduced. It's a different thing than today with, you know, kids growing up with all of this around

• 21:31Speaker 00

  them. But when it was introduced, what Mark and I did was exactly that entrepreneur, that instinct is like, what is this new thing going to do? What problem can it solve? What's the, what's the, you know, and Mark wanted to start a company. I was a professor. I was going to be his sounding board. He came to my office because I had an Internet connection and he didn't, you know. So what we, we cooked up was like, well, what are the problems in our own life that we would want to solve with this new technology as a starting point? Because we didn't know what else, where else to start, right? So we, we went through a bunch of, you know, different ideas. The thing that we hung on to was like, we missed the crew team. We missed that, the bunch of people who were, you know, from all different walks of life, and they found the same thing that we were passionate about, and we spent a ton of time with them. We were, we were with them hours

• 22:16Speaker 00

  every day. And we missed that feeling of being connected to them. We missed the boathouse. We missed the feeling of competition. Could we recreate that with this new technology called the Internet? Could we create the virtual locker room? And so what we were describing to ourselves was, what you see in Strava today is like, a place where you could see other people's workouts, you could see, you could talk about, you track your performance over time, a training log, all that was, we sketched that out. We wrote a business plan. This is 1995, right? So we, we're not anywhere close to the founding of Strava, but in any means. We actually went out and talked about this idea with Companies that were building websites. And that was the earliest internet companies were the ones that were building

• 23:01Speaker 00

  the websites that other companies would then use to become internet companies, right? So, and they told us, this is a lousy idea. You know, like, come on, guys, can't you do better than this? This is never going to work. People are not going to share personal information about themselves with strangers on the internet. That's never going to happen. Let's see, there's no technology that's going to make it easy to get the data in. People are going to be having to fill out forms and submit them online. That's going to be really, really full of friction. You should, you should just put this away. Don't, don't, don't tell anyone about this idea. It's such a bad idea, right? And they turned us on to the idea that became Conna Software, which was something so mundane, boring,

• 23:41Speaker 00

  built a great company, but it was build systems to help these internet companies respond to consumer, inbound consumer email, customer support email. So we did that. We got turned on to that idea. Why did we pursue that? We weren't passionate about it. We became passionate about it, especially Mark. You know, we just wanted to be entrepreneurs. We wanted to, to seize the moment of this new technology, this new world of the internet. We wanted to create something. We were motivated by the idea that anyone can do this. That's the way it felt. And we tabled the thing we were really passionate about because some people told us it was a bad idea. And I thank them for it because it probably was a bad idea at the time. It would have failed, right?

• 24:24Speaker 00

  But where we were in 2007, 2008, that idea was still in our back of our minds. That idea came to the front. That's what we went and said, now what has changed? Well, a lot has changed, right? Right? So you have Facebook showing us that people are actually willing to share with people that they trust on the internet. You, and before that, that I'm sure Facebook wasn't the first to prove that out. But Facebook was the first to prove out that you can build community with the internet, at least in our world. Then you have GPS as in the thing that's in our pocket. All of a sudden this mobile phone has got a GPS chip in it around to that around that timeframe and it's okay. It's not great. And so we're like, all those reasons why we shouldn't have started that

• 25:05Speaker 00

  company are now reasons why we should start that company. And it matches the things we had talked about in that time in Vail. Could we build something that people would use every day? Would they tell their friends about it? Would it help them get out and live a more, a life of more adventure? Would they, would it be trusted? Would it be a trusted brand? And we're like, hey, wait a minute. The universe is putting this in right in front of us. This is all coming together. And why not? Why not this? And in some ways, we denied that it could be that easy, that this idea we had had so many, you know, more than a decade earlier, could be the thing that we're now going to go and start a company. We had denied that for a while and tried these other things first. We explored other places in the very, very

• 25:49Speaker 00

  much the way that you would say, the way entrepreneurs should do it. And we said, no, we got to do this. This is the thing we, and we, and then it says, you know, you, you meet some people, you talk to about, about your idea with some people and you see, this has got some legs. This is, other people have had similar thoughts and you can get them on board. The person we met, Dave, Davis Kitchell, instrumental in how we got this company started. He happened to be living in the same small town I was living in. He was trying to work out technology to use GPS to compare the time it took him to climb on his bicycle up a road by his house. He was just exploring this because he was curious. And we thought, oh,

• 26:31Speaker 00

  that's interesting. I wonder if, I wonder if that could be somehow the basis of what you could do in this virtual locker room that we were building. And that became Strava segments. That was the earliest first conversation about something that became a fundamental part of what Strava is today. That would never have happened if we hadn't just opened up and said, we're trying to build something that will help people live a more active life. And then Davey says, well, I'm working on something that helps motive, that might help motivate me to be more active. I wonder if it could be relevant to you. And he's still part of the team today and Strava segments is, is a big part of what people know about

• 27:09Steven Bartlett?

  What have you learnt then from all these people who are changing their lives and exercising on Strava about what motivates us to go from a place of being sat on the sofa as I was in 2020 in March as that first lockdown rolled in to downloading Strava and then going on a fitness journey? There's something weird that happened to me, which I've never really understood. If I look at the person I was before that date, I was a repeat failure at fitness. Like every year, this is going to be the year. Everyone is a story like, no, this year's going to be the year, then crashed out, then no, this year's going to be the year. And then I think I know what's changed, but is there data to prove or to suggest what it is that makes people finally

• 27:51Steven Bartlett?

  get the bug? The fitness health bug?

• 27:55Speaker 00

  Yeah, great question. What we see is that people who you do have to catch on and find something that keeps you in Strava. But the thing that happens to you when you use, when you're, when you're part of the community, when you're, when you stay with it, is you become more regular, you become more, it's more frequent that you are active. You may not get faster, you might, but that's not actually what we see. You're just more regularly active.

• 28:27Steven Bartlett?

  Consistent.

• 28:28Speaker 00

  More consistent. And so what is, what is also true is that if you're more connected to other people, and it doesn't have to be a lot of people, I think most, the majority of it is you have to be connected to people you actually care about on Strava that motivate you to be more, more consistent. And so we say people keep people active, people motivate people to be active. And you may not realize it, but your journey motivated somebody else too. Your activities were the source of motivation for someone else, and they were more active, and they added their activities, and that was the motivation for someone else. So this

• 29:04Speaker 00

  has a way of exponentially increasing people's motivation. And I believe we can change over time, over the next many years, we can help people follow the same journey you took more and more regularly. So we may have started in a place which was More about the performance, aspects of being active. How can you get faster? But we quickly realized it's about consistency. It's about the experience. And that's, I think, where we keep people. You may come for the competition. You stay for the community. You may come for wanting to track your workout, but you stay because of the people you meet and how they motivate you and how it feels.

• 29:49Steven Bartlett?

  Am I missing anything then? From my, because I'm just personally very interested in this. The competition, the community. I guess striving towards a goal or a metric. Sometimes for people, it's improving my running time or something.

• 30:05Steven Bartlett?

  I guess there's a sense that might be linked to the sense of like accomplishment, of winning a badge or a reward or a little bing. You know, when I'm on my Peloton or when I'm on Stratus, little something. Is there anything else that you've seen as a significant motivator for people to be engaged with their fitness journey?

• 30:21Speaker 00

  Well, it's got to make them feel better. I mean, yeah, I definitely think there's, and we don't, I would say we don't necessarily track that very well today. How do you actually feel about yourself now versus a month ago or two months ago? We track a lot about your physiological performance. We can show you you're better. Lower heart rate, lower resting heart rate. Your fitness score has gone up. All sorts of ways in which we can show progress physiologically. But I'm more interested in joy. I mean, that's, we're not good yet at measuring the meaning and joy we bring to people's lives. We'll get there. And I think, but that's a very important part of the equation is that you feel better and you want to keep feeling that good.

• 31:01Speaker 00

  So if I also look back at where we thought we were starting was we were building something that had to be good enough for the best athletes in the world to use. Because we believe they could motivate people who were not as committed to an active life to come on board. I actually don't think that that is motivating, but I think. The other stories are even more motivating. Stories like yours, like you've dramatically changed how you live your life. You put activity at the center and that's incredibly motivating for people that they can see that that's possible. So I believe it's increased storytelling is really the key.

• 31:42Steven Bartlett?

  Yeah.

• 31:43Speaker 00

  I think that's, that's so being, you know, the idea of the gamification. Yeah, we did that. But where we're leaning more, much more heavily now is telling, allowing the people in our community to tell their story. And not just of today, I went out for this run. Yeah, that's part of a story, but what does this amount to over time? How do I accomplish my goals? What are the things I'm striving for? How do I feel when I get there? And maybe that's where we can start measuring the joy a bit, bit more precisely.

• 32:10Steven Bartlett?

  I was thinking, you know, one of my hypotheses, which I've shared many times, but I feel compelled to ask you is that my goals were bad. My goals were like, they, they were goals. And it's funny because it kind of goes, goes back to your first company. They were goals that could be completed. They were short term goals. This is when I crashed out and failed all the time. They were like surface level, superficial, get a six pack for summer goals. And it wasn't until I, I mean, Simon Sinek said, said where you are in a couple of days ago. And one of the things he talks a lot about is infinite games, right? Until I started setting goals that were more infinite, like you've done with Strava and trying to create a longstanding company. And those goals ended up just being about consistency. It was like, go to the gym today, something I could never accomplish. That was one of the turning points.

• 32:51Steven Bartlett?

  The other was the pandemic, which is, I think it was, which was A, I mean, I mean, I know you saw a boost in customer acquisition. I mean, that's when I joined and I, I know the numbers, but um, I think in part it was realizing that health was fragile. Seeing that for the first time in my young life, that health was the foundation of everything I was doing. I actually want to ask you a question about the pandemic because you were talking earlier on about how at the boathouse, you learned that community and connection and these things are so unbelievably important. One of the things the pandemic has robbed us of is community and connection. It's put us behind screens. So I was compelled to ask you like, what's Strava's take on this remote working thing? Right? You're core, you're about community and connection and. You know that more than anyone.

• 33:32Speaker 00

  Yeah, it's been it's been hard for us to find our way back to how it felt to work together. We were camaraderie is one of our other Cs. Commitment, craftsmanship and camaraderie. So camaraderie was important and it showed up in a lot of ways. We had a Wednesday workout. Lunchtime, we'd go out for runs or there was a group that walked. There was a group that met some mornings to go for a ride. So the camaraderie in sport, yes, there was camaraderie in we spent a lot of time working together and building those relationships. It felt like a team inside the company and that was really difficult to replicate virtually.

• 34:15Speaker 00

  But something else has happened as a result of pandemic that I think is a real beautiful outcome that will lead us back to camaraderie of a very different kind. We stopped putting location as a requirement on any job openings. So we hired, we've more than doubled the team over the course of the last year and a half. And have added people across the United States in many different countries as well. Because if you're, if you have the talent and we're looking for it, you don't have to be in San Francisco or Denver, which were the two main offices we had, or Bristol, UK. We've now opened an office in Dublin. So we will have physical locations, but we have a over 150 people today who don't

• 34:59Speaker 00

  have any one of our office locations as their home city. And the beautiful thing in that is these people all have incredible talent. Yes, they they were the best people that we could have possibly attracted for the position. But they have such different lived experiences. They bring that to the work they do. So we're learning a ton about what camaraderie, where it really comes from. Maybe the thing we were creating was in the old, in the pre pandemic times, was a camaraderie that was built around a very limited set of rituals, like going for that Wednesday workout. It turns out that a lot of people felt excluded by that because they weren't, they didn't feel fast enough to go with the crew that was going out for a run.

• 35:45Speaker 00

  We have to find our ways to replicate or create something that is like that today. But what we have is a much broader set of stories that people can bring and tell about what they did before they joined Strava, what they're experiencing here. They're coming from all sorts of different locations. But so that's, that's an aspect of what camaraderie can, we feel when we got together in San Diego in person for a week at the beginning of March. What came out was how much we already appreciate each other, even if we've never been together. We've never, most of us had never met in person, but we already felt like we knew each other. And we didn't start with the awkward hello, I'm so and so. It was hugs right away. It was this sense of this, this is the team that now is in the same place.

• 36:30Speaker 00

  And I want to carry that forward. I want, I want that to be like, we put coins in the bank that'll get us for the next six months or a year till the next time we get together. But we can, we can create that sense of camaraderie, even if we're not sitting in the same office building or in the same room.

• 36:47Speaker 00

  So that was, that was eye opening for me that, that, that was possible because of pandemic, that we could create this very distributed, interesting, diverse workforce team that felt, everyone felt, for the most part, felt a sense of belonging.

• 37:03Steven Bartlett?

  What role does that play to the in-person stuff? Cause I, cause we all here think it's for, that's why we're all here together.

• 37:08Speaker 00

  Yeah.

• 37:08Steven Bartlett?

  A lot of my, a lot of my personal team are here in this, in this studio. What role does that play though? And what value does that add? Cause I don't know, I think I, I think I have a real bias towards being with people. And maybe it's, I don't know what it is, maybe, I don't know. I don't know what it is, but I like being with people and I really struggle on Zoom. I don't feel like it's real.

• 37:28Speaker 00

  Yeah, me too.

• 37:30Speaker 00

  No, it's, so I think what I, what, what is possible is you can be with people, but you don't have to be with them all the time, that you can find the, the combination of.

• 37:45Speaker 00

  My colleague Brian, who's here with me today, he lives in Dallas, in the Dallas area. And we have, we looked at the calendar, it turns out, we've actually gotten together in person now, I think, you know, four out of the last five weeks because of business need brought us together. Yet, we've also spent time working in a virtual setting. So, it's, I call that putting the coins in the bank. We have enough opportunity to see each other in person to get that feeling that we can be more effective when we have to work virtually together. And I think we replicate that. That's the model, I think, that we can get to. If we only worked with people who are geographically proximate,

• 38:28Speaker 00

  we're losing that opportunity to work with people with a completely different set of experiences that they can bring to what we're trying to build. We're trying to serve athletes everywhere. There are, I think, easily over a billion people who wake up every day wanting to be active, and we want to meet them all. They're in every part of the world. And so that incredible diversity of the customer that we want to serve, it just moves us that we need to build a team that tries to match that diversity in the people on the team. And so if we're not there anywhere, you know, we, most of our team is still in the US, like, as in terms of the geographic bias we have today. But I think that it's not possible to build that kind of a company, that kind of a team, if you're, if you require everyone to be in the same location all the time. So we give some little on the location,

• 39:13Speaker 00

  and we get a lot back in terms of what people can bring, the different experiences they can bring to us.

• 39:17Steven Bartlett?

  So I guess the conclusive question here is, like, what role does the corporations, or do you feel you play in adding, you give community to your customers, but what role do you feel you play in giving that in, like, that in-person community outside of your home, out in the wild? To your employees.

• 39:36Speaker 00

  Yeah, we pay a lot of attention to it. I think it's important for people to do their best work that they feel a sense of belonging. And I don't think this is just at Strava. I think it's true in a lot of places. And sometimes that is so much easier to do when you're in person and you're providing the breakfast and the desk and that's that place that this is a I can feel productive in this space. And yes, the colleagues around me are people with incredible talents and I'm energized by the by the by the by the group, by the setting that I'm in. And I think for many of our team, they really missed that during the pandemic. They would love it back to come back, but it's really difficult to bring it back right now.

• 40:19Speaker 00

  It's going to take us time to work our way back.

• 40:22Steven Bartlett?

  Why?

• 40:24Speaker 00

  There are two reasons I see, and I've thought a lot about this in the sense of just in our Strava's example. One is we have programmed our lives to be remote, reprogrammed our lives to be remote. And so we are stuck in patterns that are really difficult to get out of. Just like in the beginning of pandemic, it was really difficult to get into that pattern. We were forced to. We're not forced to get out of it now. Strava is not forcing people back into the office. So it's difficult with everything from how you organize your day. Maybe you have children or other dependents at home you have to take care of. You have pets. You have you have worked worked out a routine that works really well for working from home. And so getting people back into the office is getting over those hurdles and frictions.

• 41:09Speaker 00

  And so what do we do? We make it more enticing. Wednesdays, we offer lunch. We are trying to organize Wednesday as the day. If you're going to pick one day a week, maybe one day a month, make it a Wednesday. Get people, oh, this wasn't so bad. I got over the friction that one day. Maybe I'll do it again. That's just the that's like the mundane reason why it's why it's hard. The second reason I think is more fundamental is like it is really difficult to be halfway, halfway back to work. Coordination of either being all remote or all in the office is a lot easier. And we're not ready to go all in the office. We'll lose people on our team we don't want to lose. That's, that's like maybe a too much of a calculating way to think about it. It's more like that.

• 41:52Speaker 00

  I don't think we'll get the best work out of the people who we forced to come back in and they stay on the team. And that just may, that, that is what will take more time and a more of a sense of, a sense of security. That this is going to be a good experience. I'm not going to, number one, just my, my health is not going to suffer. The health of the people I love around me won't suffer. So we're not there yet, maybe in terms of, from a medical or scientific basis yet. But I think it's more important. It doesn't really matter what the sign says. If, if what you feel is I don't feel secure and safe when I go to the office. That's what I, I think is going to be much harder to overcome. And that's the part where coordination just makes it really difficult to replicate. If you don't have everyone to say, yeah, I'm, I work from the office.

• 42:34Speaker 00

  Or during working from home, you lose, you lose, all those things are true. And we, we lot, we had that great sense of disconnection. Ah, the days of endless video meetings and trying to do whatever you could to get that sense of energy you get by being around another human being. It was a struggle.

• 42:55Steven Bartlett?

  Did you find in that, in that period, you lost employees? So from my perspective with my company, we had about so many people around the world. One of our big USPs, we thought was community. And that's what we, that's one of our, the reasons why you'd come and work at our company, Social Chain, was community, the culture in the office and all of those things. We offered flexibility. So people generally decided what days they worked, et cetera. But the minute the pandemic rolled in and everyone had to stay at home in their boxer shorts, in their one bed studio apartment. It felt like people then started to make the decision about where they wanted to work based on, well. If I'm going to be in my boxer shorts, looking at the screen anyway, I might as well get paid more to do it. And we saw a little, it was the first time in our history where we saw people just leaving

• 43:39Steven Bartlett?

  for, and we asked them why they're leaving, they go, more money. Before then, it didn't matter. And I was wondering, and this is part of the reason why I think I have a real bias towards the office can kind of be like open about what I do in my companies is at the moment, we actually had a group session the other day where people said, we talked about the days, but the moment there's two days a week where we all want to come, we come in, right? And in between that, like, whatever. And if you can't make like the days, then because you've got something going, fine. But that's when we will try and really be the present because we want that synchronous, collaborative, all that wonderful stuff. And taking a hard line on it, I'll be honest, I think has helped.

• 44:22Steven Bartlett?

  I speak to so many founders and companies who are trapped in this limbo of can't force them back, trying to make the office a nicer place, but people aren't coming back. And I, I actually, I don't know if I'm going to get cancelled for this, but I think that there's a risk in not setting a hard line and having clarity and saying, listen, if you don't want to work here, there's other places to work, but here's how we do it. And we're choosing to do it this, not this way, not because the CEO is an egotist and wants to control people, but when we reverse engineer our objective as a company back from whatever it is, we believe that the best way to achieve our goal as a team, and that's what we are, is by having moments where we're together as well. And so that's my stance in it, not popular all the time.

• 45:03Speaker 00

  No, but I agree with you that it provides clarity for people. They don't have to make a choice. They're, they may be unhappy with the decision, but they say, at least it removes my requirement that I have to think about it and decide each time on my own. Is this the day I go in, are other people doing it too? You have coordinated people for, you've done the work of coordinating them. And I think that's the way we used to operate. We used to have, no, we don't work from home, we work at the office. That's, that's our policy. Only under rare situations would we say that it, that's okay to work from home.

• 45:39Speaker 00

  What, at least what the path we've taken right now is to try the carrot approach before we, you know, move to something else. And I don't want to say what you're doing is a stick, but it's, it's that right now, it's by degrees. And maybe this is the difference between the UK, you know, versus the US.

• 45:55Steven Bartlett?

  There is differences.

• 45:56Speaker 00

  And maybe San Francisco is even particularly this way. We did not lose people during the start of the pandemic. A lot of different reasons. Instead, what we saw was people, a lot of people moved away from San Francisco because we said you can't.

• 46:10Steven Bartlett?

  Oh, yeah, of course.

• 46:11Speaker 00

  And so I think we may have saved ourselves from, from a lot of, you know, departures by giving people that escape in another way. It sounds like you already had a distributed workforce. You couldn't tell them they could go, go to other places. They already were other places, right?

• 46:27Steven Bartlett?

  Yeah, they were.

• 46:28Speaker 00

  Yeah. So that wasn't really the thing. And we haven't said, now come on back to San Francisco yet.

• 46:35Steven Bartlett?

  I also need to point out another difference, which I just realized from what you said about the difference, the cultural differences. In San Francisco, there's a precedence, is that the word? Across every, all the tech companies are doing, following a very similar line. Whereas in the UK, it's not like that. So when I think about the companies working in San Francisco, especially in tech, whether it's the big ones like Twitter or whatever, they've all kind of adopted the same approach. So if you're the only one not adopting that approach, I guess that's a bit of an existent, a bit of a risk to losing people.

• 47:03Speaker 00

  I think there's a, going to be a sorting. I agree with you that in the start, you kind of, like you followed the lead of the bigger, we did at least. We saw what they were doing and we followed the lead of the bigger players, thinking that's teaching us what we need to do as well. I think there'll be a sorting here. It's going to take another year or two, but there will be companies that say, we're all about hybrid work. And there'll be companies that say, we're all about office work. And employees then will say, I get to sort based on which one is the way I want to. So actually, that'll be a really healthy outcome. I think a lot of companies that would never have tried the hybrid approach or enabled remote work are now happy they did, like we are. We're happy we have this much more, you know, geographically distributed workforce that's bringing us

• 47:47Speaker 00

  incredible talent with a lot of different experience behind that. And then on the other side, I

• 47:55Speaker 00

  Not sure where this is going to go for some of the companies are like right now are saying, you all have to come back into the office. They the just the loose number of conversations I've had with with other CEOs says you lose about 20% of the people if you do that and you're not really sure which of the 20% because it's really difficult to know until you you make people decide. But they're going to be okay. I mean, they'll find other people who then say, yeah, I really want to work at a place where everyone comes to the office and that's what I want to. And so that's the sorting that will happen here over the next few years. But, you know, these things take time. That's the thing and time, you know, we don't have a lot of, I mean, I mean, we're trying to build a long lasting company, but we want to have,

• 48:40Speaker 00

  we don't want this to be the thing that gets in the way of us progressing as a company. So we are balancing that too.

• 48:48Steven Bartlett?

  Is that on middle ground where you say like these two days a week, the team comes to the,

• 48:54Steven Bartlett?

  is that a middle ground and you're just very clear on that?

• 48:57Speaker 00

  Yeah, I think that is a really good next step if we're not achieving that sense of coordination with giving people the choice, but encouraging them to say, with incentives like lunch or or events or the presence of the senior leadership will be there on these certain days.

• 49:14Steven Bartlett?

  There needs to be a point.

• 49:14Speaker 00

  There needs to be a point where you say, okay, it's not working. We're going to try another way.

• 49:18Steven Bartlett?

  What was the hardest moment at the start of the Strava growth? That you faced at the start in those opening years?

• 49:27Speaker 00

  Yeah, we opened like we created the company, got the founding team 2000, beginning of 2009. We were only web based. So you had to, you couldn't track your workout with your mobile phone on Strava. You used a third party GPS device. An example of one was a Garmin 305 cycle computer. It was largely cycling only to start with. You really, we didn't encourage any other, any other sport type, but you, you had to have, you had to pay for that piece of equipment. You had to plug it into your laptop or desktop computer, transfer the file and upload it to it was incredible friction, right? So we, we did not grow fast at all in the beginning. It was like so many,

• 50:11Speaker 00

  you had to really want to try to experience this thing. You, you and it's not because mobile wasn't a thing you could do. We just didn't do it. There were companies that started largely with, they did maybe had a website, but they they pretty quickly built a mobile app. Companies like Runkeeper. They were one of the first hundred apps in the App Store. Imagine that. Now there are, I don't know, millions of apps in the App Store, but. How have Runkeeper doing? Well, they got bought. I mean, that's the, a lot of these companies that were, we launched into a pretty crowded space back in 2009. There were at least 10, maybe more companies that were doing something you would call it activity tracking with GPS. Most of them had a mobile app, so we did not.

• 50:51Speaker 00

  Runkeeper was acquired in, I want to say 2015, 2014, by one of the big sports brands. Map My Fitness was acquired by Under Armour. RunTastic was acquired by Adidas. By the way, none of these acquirers ever came to talk to Strava. Can't tell you why. We'd have to, you'd have to go, have to go talk to them. Maybe we were perceived as, we were too niche because we were perceived as only focusing on more hardcore athletes and not the masses. Wasn't true. But in any case, what, what was true back in 2009, what we had, we had built, you know,

• 51:33Speaker 00

  the wrong, the wrong experience for what ultimately would drive community growth, which is it needs to be on your mobile phone. It needs to be, you know, kind of all on your mobile phone. The mobile phone is not just the tracking device that then you then go to the website to look at, have the experience. You need to build the experience on mobile. And we were really late to that. We were so late. And so by 2012, we finally have a mobile team that's building an experience. So three years after founding, two and a half years after founding the company, we are finally in the game, if you will. How did you know you were wrong? We were wrong in the sense that we weren't seeing the community growth. We were, we were building an experience that really people was, people, once they.

• 52:16Speaker 00

  Got through all those frictions to get started. They stuck around. They were committed. They were, they were engaged. They converted to the subscription, which is the core of our business is you can use Strava for free as long as you like. But the best that we have to offer, um, kind of the, if you're going to put something, you say you're going to, you're going to invest in yourself and, and try to live a more active life. The subscription really helps you. It gives you more ways to stay motivated, more fun, more ways to discover what's great around you. So the subscription has all these great things and it was there from, from the early days. We, we didn't wait to launch it. We launched it in the end of 2009. So we had a lot of people who were found, we had, who, we had a high conversion rate. If you want, we had a low community size, but a high conversion rate.

• 53:00Speaker 00

  So we knew we were onto something. And so what taught us we were wrong was we, we actually said, okay, we better build a mobile app. And we built one that basically just tracked your workout. You could, you could record a workout to get it into Strava. We saw off the charts, community growth in the first week. Really? We were adding, prior to the mobile app, we were adding maybe a hundred new users, a hundred new athletes a week. We added 10,000 a day on the launch of the, of our mobile app. We got featured in the app store. That was a hundred thousand in a day. Why? Because it's such an easy entry point. You don't have to pay for anything. You already have the phone in your pocket.

• 53:37Speaker 00

  You're just downloading, um, our, our app from the app store. The app store is pushing you, us out to a community we would never have had the, the money to meet. From a marketing perspective, there was only one problem. We built the wrong, there again, we, we learned, we built the wrong experience. We, we thought you track the workout on your mobile phone and then you go to the website to see your results and that's not, people like, people aren't going to do that. We, we, so we, we had to rebuild that, that app and that rebuild the experience to be all, all completely on mobile. But the idea that what can unlock the community growth is the form factor of reducing the frictions, getting, meeting people where giving them a, a chance to, to onboard into something without having to go through a lot of hoops, jump, jump through all the things, basic stuff.

• 54:22Speaker 00

  But those, those were like the earliest things that we, that we did. Did prove that we could build something that was highly engaging. We just couldn't get people into the into the experience in the early days until we built the mobile apps.

• 54:36Steven Bartlett?

  As you're going through that iterative experience to figure out how to scale the business and where the product market fit is, how are you doing in your personal life at that stage on the B, the balance?

• 54:48Speaker 00

  Yeah, I mean, this is where, going back to when Mark and I were thinking of starting another company, we were saying it's going to be different this time, right? We're not going to let it consume us. We're going to find a way to keep the B. In my personal case, that did not last more than the first year. I we we thought we were going to build a company. I was living in Hanover, New Hampshire, which is this very small community in about two hours north of Boston in the state of New Hampshire. It's in the woods. Dartmouth College is there. And they had a they hired me to teach entrepreneurship in 2000. And so that's what brought us there, my family, my wife and four kids.

• 55:29Speaker 00

  So we arrived when my youngest daughter, she's now twenty, turning 24 this year. She was turning two that year. So you can like, we had this very little, you know, we have four kids in in five years. We're very young kids. We're going to raise them in Hanover. And I was like, we got to, I got to live in Hanover and Mark is in in the Bay Area. He's living in California. Well, he's got to live, he's got to live in in Portola Valley. And so we were going to build this company on on two coasts. And it was going to be, you know, a team in New Hampshire and a team in California. And by 2010, it was like, that's clearly not going to be the case. To hire the the talent we need, it's probably going to be the team in San Francisco that's going to be the headquarters. And so I start flying to San Francisco more and more regularly all throughout 2010.

• 56:14Speaker 00

  Instead of going like once every two months, I'm going. Once a month staying for five days. Now it's once every two weeks staying for five days and then it's that gets more and more frequent. So I'm definitely not on the on the the balance has gone out the window. And this was 2010 through the end, almost to the end of 2013. Where I'm CEO of the company, we're growing, we're growing this community is now surpassing a million members in the community. And we get to the point where I think we're just shy of 10 million by the time that I'm stepping down and you know what, it's a very sad story, but my wife was diagnosed with a terminal illness in September of 2013.

• 56:56Speaker 00

  She had had been diagnosed, she had had breast cancer, gone through treatment in 2004, long before we start started Strava and it had come back and it was it was you know, those those first months, we weren't sure exactly how long she she would have to live. The doctors were, we got to do a lot of tests and I'm, I'm still living this dual life between New Hampshire and California because she she didn't move to California with me. We didn't move the family. That was a choice we made to to remain in New Hampshire.

• 57:31Speaker 00

  As the home base for the family. And so what ends up happening at the end of 2013 is I stepped down from running the company. Mark steps in as the CEO. I I'm in a supportive function, but I have a lot of flexibility and I moved back to New Hampshire. And for the next three and a half years until Anna passed away, I that was my, my, my priority became taking care of my family, taking, doing what I could to to take what time we had left to make it as meaningful as possible and all sorts of things we can talk about of finding meaning to the to the last day. There's, there's a lot of lessons learned there, but what I was

• 58:13Speaker 00

  That's not, that's a different kind of balance. I want to be honest, it's like not necessarily what I, what I expect. You know, when we say balance for as a, as a value, it, it feels like what we do is we pass through that balance point over and over again in our lives. We never quite seize it and hold on to it and feel like we live in it. But it's something we experience, we go through over and over again. And we try to return to it. And it's the act of trying to return to it. That I hold out is like, that's what I'm motivated by. By putting balance into the core values of Strava, by having it be something I focus on in my life. I want to return to it as often as I can, even if I won't be able to stay in it all the time.

• 58:56Speaker 00

  So leaving Strava, that was the, that was definitely not balance. Moving into caring for my family, there were periods where it came in, definitely found the flow and a harmony and a balance. But then times where, you know, just it completely is out the window and everything is all hands on deck on what's the next treatment? We're going to try to find for, for Anna, where are we going to? In one case, we had to move and we chose to move back to, move to San Francisco. So she could be in a clinical trial of a novel therapy that showed some promise. And that these are the kinds of examples where balance just didn't, wasn't there either. You, you, you had to, you had to work at it. And then in the balances where I think you find the most meaningful moments.

• 59:42Steven Bartlett?

  You said about the passing of your wife Anna, in that period, you were trying to find meaning till the last day. And you've learned a lot about what that is. What is that?

• 59:54Speaker 00

  You have to, you have to think of it as not as the goal is to get to something, some state of health or physical ability or mental ability to do something like a dream or a trip you want to take. It's, it's the, the day that is the day you're, you're living in. It's take it as it comes today. And having, having a, living a life where we're all terminal, by the way. Turns out we're all on our way to some point where we say we're on our last day. But what you experience when you're going through regular measurement of the progress of a disease like that.

• 1:00:35Speaker 00

  Because that's the way you're, you're, the medical treatment is we're monitoring the disease to know.

• 1:00:42Speaker 00

  When to change therapy? When to add other drugs that will help handle the side effects of all the therapy? When to say it's time to stop the therapy? The meaning can't be extend my life. At some point, if that's your goal, you will not find meaning in that goal. It will be out the window. So instead, you have to find meaning in what can this day bring? It starts by, how do I feel today? If you string together a bunch of days where you feel you've gotten something out of the day, that's a meaningful life and you can find that to the very end.

• 1:01:22Speaker 00

  And just, I learned so much from watching Anna progress through that and give, give to people around her, but also give to herself. She was an artist, worked in her studio to nearly the very last day, was working on projects that she knew she would never finish, but she was motivated by what she could experience of working on those pieces of art. She did leave behind, like if, if this were going to continue, here's what I would do with it. My youngest is an artist. I, I know what's motivating her is like she wants to get to some of those pieces

• 1:02:04Speaker 00

  and see if she can bring them to some version of what her mom had left behind, what, what she had indicated this could be something like this. I think Mira will bring it to something else. She'll, she'll add her own thing to it, but that, that was what Anna, you know, I think she got there. Struggling against the end is not the way to find the meaning.

• 1:02:28Steven Bartlett?

  How has that shifted your, because experiences like that, I imagine, teach you other profound things about the point of all of this. I know I spent much of my other years thinking the point of all of this was to buy a Lamborghini. Right? And then even the pandemic was one of the catalysts that made me realize there was.

• 1:02:47Steven Bartlett?

  As I said earlier, this tectonic plate that mattered a little bit more. And then it was really interesting to watch um how I had a Rolex at the time. I don't have one anymore, but my Rolex was exchanged for my Apple Watch. And there's something quite symbolic in that. It went from being about signaling status to others to caring about my health. And when I think about the loss of someone, especially someone young, someone close to you as well, what are the, what is the priority shift that happens? You know, I'm presuming there is one, but is there a priority shift that happens? A different perspective on what matters that maybe an entrepreneur like me needs to hear?

• 1:03:29Speaker 00

  Hmm, I don't, I don't know that I knew this when she was going through her life. Those last few years were even the few years after she passed away. I don't think I was, I was, I think I prepared a lot for how to live my life caring for her. I wasn't prepared for how to live my life when she was gone. But what I've come to, I think is it's, this is again, maybe somewhat obvious is that the relationship you can build with some, an individual, in this case, my wife, the person I, we met, where did we meet in your, we met in my backyard. When I, when I started grad school at Northwestern University,

• 1:04:15Speaker 00

  I rented this coach house, which is like a little carriage house behind a bigger home. And I was walking to the front of the house one morning to get my mail

• 1:04:26Speaker 00

  and walking through the backyard and there's this young woman in her pajamas talking to my landlord. And this is Anna, she's, she turns, it turns out she's a friend of my landlord, had babysit sat for her children when she was going to college at the same school. I was getting my PhD. This is Northwestern University in Chicago in Evanston, Illinois. So I meet Anna and in my backyard and she's not living in Evanston. She's living in Cincinnati, Ohio. But she, she comes back to visit a few months later and a few months after that, we're married. And so we start, we're babies, right? I'm, I got married the day after I turned 25. And we were, she was 23. We were not yet fully formed human beings, right?

• 1:05:11Speaker 00

  We're, but we're now building a life together. And we went through all sorts of highs and lows in our marriage. And we had the, we have four children and we, we live. Otherwise, like this life where you'd say, we've built something together. I look back on that and say, like, the best thing I've built is two things. My friendship with Mark and my marriage with Anna. Those, I hope those are, those are the things I look back on apart from everything else and say, at the end, when, when my day comes, like those were the things where meaning comes from. That's where, if I go back to what's most important, it's the relationships with the people who are closest to you in your life.

• 1:05:56Speaker 00

  And then that extends to the people who are also important, but they may not, you may not have that same bond. So what did I learn? Well, losing that person is extremely difficult. You're left with, I was, I don't want to speak for everyone who goes through this, but it's, there is an aspect of you don't know which way is up anymore. You're off script. You're, whatever you thought your life was going to be about, it is, you're questioning everything. And in my case, I had four children who were 17 to 22 in age at that time. And we pulled together. This is, I wear this bracelet.

• 1:06:40Speaker 00

  This is, I gave one to each of my children. I, they wear it every day. They would get, this is on the day of Anna's funeral. And we pulled together and we helped each other through that darkest, darkest moment.

• 1:06:54Speaker 00

  And again, it's the relationships and it's we're a normal family. We've got our highs and lows. We got we got dysfunction. We got function. You know, it's we've got it all. But there's something in there that's like, we know what we can that we can count on each other. We know that that is at the core. I want to I want to look at that as like the model for what is possible, even inside something like a company, even in something like the Strava community, that that's happening, that people are building relationships. So if Strava is like, what is it all about? It's about motivating people to be active through the relationships they have with other people.

• 1:07:35Steven Bartlett?

  And you returned to the company

• 1:07:38Steven Bartlett?

  several years after Anna passed.

• 1:07:44Steven Bartlett?

  That that section between Anna passing and your return to the company, you you almost reference being somewhat disorientated in terms of not knowing. Were you? Were you double guessing whether to go back to the company?

• 1:07:57Speaker 00

  I wasn't thinking of going back. No, I wasn't. We had recruited in someone to replace Mark as CEO. So Mark stepped down in May of 2017. So just a few months after Anna passed away, I wasn't thinking about returning at all. I was, you know, I was that was

• 1:08:20Speaker 00

  a I knew I had to discover what was next, but I wasn't considering that it was going to be returning to Strava. So what got me closer was that Strava started to need some help. By 2018, I step in as interim CFO and head of people.

• 1:08:39Speaker 00

  By the middle of 2019, we're looking at a pretty challenging environment for the company. We were

• 1:08:47Speaker 00

  we're about 100, 200 people in terms of team size. We were not profitable. And we had to figure out a way to get to sustainability very quickly. We were not able to raise capital at that time, given the state of the business. And so

• 1:09:05Speaker 00

  we made a decision to make a leadership change and

• 1:09:13Speaker 00

  What I recall from the conversations with the board, I want to characterize it as like, I feel like I was the least bad of all the bad options. Cause there weren't very many good options at that time. We weren't going to be able to recruit someone in, given the state of the company. I don't know if I was ready to dive back in. This is, I'm still really doubting whether, what my place is right now. But there was one thing that Mark and I were convinced about, which was inside what we had, what was there, there was a great company.

• 1:09:45Speaker 00

  We had, at that time, 50 million people in the community. So 50 million registered athletes. We were not yet profitable, but we, what we,

• 1:09:56Speaker 00

  November 2nd, 2019, my second day back, leading the company. We get up on stage and we say, here's, here's the path back. This is how we're going to do this. We're going to focus nearly a hundred percent of this company on our customer, and that's the person who wants to lead an active life. That's the athlete. We're going to build this for them. And we're going to, we're going to build something so good that they're going to pay for it. And that's the subscription. So we focused the company on that goal to build the best subscription service for the athlete. And the team responded. They dug in. We climbed that mountain. And we did have help with pandemic bringing us a lot more people. We doubled during the pandemic from 50 million

• 1:10:42Speaker 00

  to I think we're now, we're at 99 million registered athletes. So we have, we, the, the team knows I love analogies.

• 1:10:52Speaker 00

  We had the right sales up when the wind started to blow. We got that tailwind from the pandemic and it accelerated our business. And so now we can imagine a very different outcome as a result for this company. We were, 2019, it was how do we get this back on track? Now it's, how do we make the most of this opportunity? And for me personally, I've had to really rethink.

• 1:11:17Speaker 00

  Everything from what's my purpose? What motivates me to be the person who can lead this company? And what I'm reconnecting with is this is what we intended all along is that Mark and I create something that we want to stick with and stay with for decades. So finding that path back personally out of the abyss that I was in is tied integrally to what Strava means for that future for me. I, you know, I don't at all ascribe to the idea that I saved Strava, but Strava saved me, brought me back from something. And where we have now, what we have to look forward to, what we can, what we can imagine

• 1:11:59Speaker 00

  for the future of the company and the community we're building for is a much, much richer experience, doing more for athletes all the time, investing in what they're like, they'll be able to experience years from now, how it will be a part of their active life for as long as they live, because we've built sustainability into the core of the business.

• 1:12:21Steven Bartlett?

  Yeah. So one of the really difficult things in 2019, when you're changing the fundamental model of a business, under the pressure of a cash crunch, as they call it, where cash is running out because you're not comfortable and you can't raise, is you've got to let some people go. And it sometimes feels like a bit of a contradiction of values that when you're a family, you know, you have that kind of family, community connection, you really care about the people. But then there's got to be a decision at some point to say goodbye to some of them involuntarily and for the greater interest of the company. You, you had to do that, right? In 2019?

• 1:13:02Speaker 00

  Yeah, that was November 1st. So November 2nd was how we're going to get this company back to winning again. November 1st was, we have to let, in that time, it was a little over, I think 32 people go out of, out of the 200 or so that were there. So, uh, really tough way for your first day back on the job. But what was even harder was that the deep wound it, it created in that family, that sense of. We didn't think this would happen here. How come we didn't know? That feeling of can I trust leadership? And they didn't know me. I wasn't, I wasn't like I was a host.

• 1:13:43Speaker 00

  I was not around nearly for, for most of the people in the company at that time. They weren't hired during the time when I was the CEO the first time. They knew that I was a founder. They knew I'd been helping out as an interim CFO, but I wasn't really a presence for, in, in leadership for them. So there was just the basic level of needing to rebuild trust, needing to say, not only do we have a plan, but you're, you're a really important part of the plan. And here's how I show that you can trust me, or here's how I want to build a relationship so that over time you will trust me. That period of time in November and December and January, I remember, I think just the,

• 1:14:25Speaker 00

  the level of how much we thought about every word we said was aimed at the objective of getting people to believe again. Compared to today, where I think people believe, and maybe what we're changing, what, what we focus on now is getting them to understand what our potential is. They believe that we are going to be successful, but I think we today, we're, I focus so much, my effort is making sure people connect with what our, what our potential really is and how we're going to get there. Whereas in, in 2019, it was all about believing we even had one, a future.

• 1:15:08Steven Bartlett?

  Today, you're, the company looks very different from, in some respects, to the company that you and Mark set out to build. There's now hundreds of people. When you started out, you wanted 20 or 30 in this company. You weren't going to do what you did last time.

• 1:15:22Speaker 00

  Yeah. And we do talk about that as like, this is very different than what we had imagined. You know, something that was additive to, it's additive in a very different way, but something that where we could, by and large, not give up so much of our personal life for the sake of. The company that what we're creating and it is consuming and that so what part of that is well, this is what we should have expected if we were going to be successful. It's just a given. You have to do it this way. And what part is it you need to create the structure so you can maintain that measure of I'm still Michael Horvath apart from Strava. Strava is not my 100% of my identity. That's something I struggle with. And it's really

• 1:16:06Speaker 00

  important because I don't think I'll be as good a leader if my identity is completely wrapped up in this company. I need to have that level of commitment that says, I'm here. This is super important to me, but I have to be myself. I cannot be define myself as this is the thing that makes me who I am. What's the risk? Well, for someone who's a rather emotional person, you'll bring your emotion to the decision in an unhealthy way if your identity is wrapped up in the company. So what I strive for is thinking, what is in the best interest of Strava? And like when I wake up in the morning, I ask myself the question, what am I doing today to help connect people to

• 1:16:49Speaker 00

  the full potential of what we can create? And that sometimes is it's the obvious things, making sure that we're we have the right set of priorities, executing against a longer term strategy, not churning people around with different ideas, limiting how many things I throw into the room. Some days it's about, do we have the right team? Do we have to add someone or take someone away from the team? Those are hard choices for someone who's pretty, I call it, I say emotional, but I have a lot of feeling. And so that's the part that I feel like I suppress a lot is like, I can't feel as much. I can't let myself

• 1:17:30Speaker 00

  feel everything I want to feel, because I feel it will come out in ways that are not healthy, not in the best interest of the company.

• 1:17:39Speaker 00

  So what gets me through that is like, well, that's not, this is me as the CEO of this company. It's not me, Michael Horvath. That's another person who will live on. I'm not going to be the CEO forever. So I will have a life that's my life. And what is that life? What is in that life that is mine? That isn't the company's.

• 1:18:01Speaker 00

  One thing is, for example, everyone on the company knows this. I love to cook. It's, I feel like it's an incredibly valuable creative outlet. I love to cook for other people. There's nothing more, better than to imagine a meal, design it, think of it, think it through, get all the ingredients, make the dinner and have your friends or your family sitting around a table and enjoying what you've created. That, for me, that is, that is part of my identity. And so finding, like, that's, that's, that's a core belief in. You gotta give some time for that. You gotta, you gotta invest in that. You, you, you create the space for it as a way to say, it's still, there's still a part of me that's not the company.

• 1:18:45Steven Bartlett?

  Has that specific issue of identity evolved or changed in you since Anna passed?

• 1:18:54Speaker 00

  Yeah. It's a really, really interesting and like that, the way I think about it is I had to not rediscover who I am. I had to define who I am after my life with her. I was dramatically changed by my life with her. I don't go back to being the person I was without her. I am somebody who is now discovering who am I as the survivor of that life with her.

• 1:19:27Speaker 00

  That doesn't happen overnight. I think my first.

• 1:19:33Speaker 00

  Inclination was to try to make it happen as quickly as possible. Get on with it. Find, find out who you are. And I think, well, at least what I learned was you, you can make some pretty, what you think are good choices or good moves and you realize it's not, that's not you. That's not the what you, you're, you're still thinking of the life you had and wanting to recreate, find, fill the hole that's missing. You know, the deep wound, you're trying to sort of, fill that with something. When there's something yet to be discovered about what you really, who you really are on the other side of this. So as I said, I wasn't thinking at all of going back to, Strava, joining, you know, coming back to the company.

• 1:20:18Speaker 00

  I wasn't thinking of starting another company.

• 1:20:22Speaker 00

  I didn't know what it was going to be. I imagined it was going to be something like,

• 1:20:29Speaker 00

  deep sense of rescuing people somewhere. Like this idea that, what I, I couldn't save, my wife, but I'm going to go find other people to save.

• 1:20:41Speaker 00

  But, that isn't it. That was just that, that again, was like this idea that I'm trying to solve, the hole in my heart,

• 1:20:50Speaker 00

  by finding people I can, help.

• 1:20:55Speaker 00

  And what I've,

• 1:20:58Speaker 00

  though it wasn't that what I chose or how I thought I would get,

• 1:21:03Speaker 00

  that sense of purpose, again, that sense of who I am. It is through Strava. It is through running this company and connecting back to what we tried to create. The idea we had in 1995, the thing we came back to in 2006, the way in which we've built this team around our ABCs, with the future we can have.

• 1:21:24Speaker 00

  The, the, the company that we will be in 20 and 30 years. I can contribute something to that now. And that's what is, that is where, where I have found that sense of completeness again.

• 1:21:37Steven Bartlett?

  So we have a closing tradition on this podcast, which is the previous guest writes a question for the next guest.

• 1:21:43Speaker 00

  So clever. Okay.

• 1:21:47Steven Bartlett?

  What should the average person optimize their life for if their goal is fulfillment? Said another way, how is fulfillment achieved?

• 1:21:59Speaker 00

  I believe we are what we do every day. And what I mean by that is that it's not the big moments. It's not the

• 1:22:10Speaker 00

  thing we strive for, for several years and achieve at one moment in time, or the big trip we take, or call it the peaks

• 1:22:22Speaker 00

  that actually give us the most meaning. They are important. But what really defines who we are is what we do every day. And so if what you do every day is put a little effort into being active, being kind to the people who are important to you in your life and the complete strangers.

• 1:22:45Speaker 00

  If that's how you walk through life, then that's where you're going to find the meaning.

• 1:22:53Speaker 00

  So fulfillment, I believe, comes from being intentional about what we do every day.

• 1:23:00Steven Bartlett?

  Amen.

• 1:23:01Speaker 00

  Kudos to you.

• 1:23:02Steven Bartlett?

  You said it correctly. You said that you don't realize that you then have that impact on others. Well, I have a podcast and tens of millions of people download it. And I bang on about the fact that I changed. And what that does for people who are struggling like I used to struggle with all these false starts in their fitness journey is it lets them know that it is also possible for today to be the day where you begin that journey in your life. And again, if you think about the catalyst there, that Strava moment at the start of my journey, and how many tens of millions of people have now heard me talk about this. It's incredible, the ripple effect across the ocean by one small catalyst. So thank you. Thank you.