Landlords, What Are Your Wildest Tenant Stories?

Every landlord has some wild tenant stories. We’re sharing the ones you probably won’t believe in this episode. And we’re not just talking about a bad eviction or an upstairs neighbor blasting loud music. Instead, we’re talking about identity theft, living room toilets (this actually happened), random people sleeping on YOUR couch, and the mystery of the magically appearing staircase. Being a landlord isn’t always easy, but some stories make real estate investing truly worth it. We’ve seen some of our tenants turn their lives around completely, all by having a safe place to live. Even with all the chaos, broken toilets, non-paying tenants, and occasional hard conversations, being a landlord can be pretty rewarding. Do you have a tenant story you want to share? Drop it in the BiggerPockets Forums! In This Episode We Cover: Why you MUST have a (secured) separate entrance when house hacking The reason Henry now double-checks the identity of his tenants before signing a lease with them Turning bad tenants into good friends by taking shots with them What to do when your tenants turn your living room into a bathroom (this one was pretty bad) Why taking a chance on a tenant isn’t always a bad thing and how being a great landlord can turn people’s lives around And So Much More! Links from the Show Join BiggerPockets for FREE Let Us Know What You Thought of the Show! Landlord the Right Way with “The Book on Managing Rental Properties” Property Manager Finder 12 Tenant Nightmare Stories I Swear Are Actually True Connect with Henry Connect with Dave (00:00) Who's In My House?! (05:20) My Tenant Isn't Really My Tenant... (12:04) Taking Shots with My Tenant (16:39) They Did WHAT in the Living Room? (25:53) The Tenants Everyone Wants (29:35) Tenant Turning His Life Around Check out more resources from this show on BiggerPockets.com and https://www.biggerpockets.com/blog/real-estate-1046 Interested in learning more about today’s sponsors or becoming a BiggerPockets partner yourself? Email [email protected]. Learn more about your ad choices. Visit megaphone.fm/adchoices

Speaker names marked ? are inferred from speaking time and the show’s known hosts — they are not voice-verified.

• 0:00Dave Meyer?

  Real estate is a people business, but people being people, they're going to do some crazy things in your properties.

• 0:12Dave Meyer?

  Hey everyone, it's Dave and I'm back here with Henry Washington. Henry, today we're going to talk about tenants. So my first story is, I don't even know why I'm telling this story because I'm basically just going to give everyone who thinks that house hacking is a bad idea because you have to share a wall with your tenant. I'm going to make all their worst dreams, their worst nightmares come true, I think. I don't know. So I was, I was house hacking, this is like five years into my investing career, it was like this little one bedroom, like 600 square foot, it was a nice apartment though, in a cut up old house, there was a main unit and then a basement unit. And I was just sleeping one morning and woke up in my apartment and just heard some noise,

• 0:56Dave Meyer?

  like it sounded like someone was in my apartment. And I'm pretty casual about these things, so I was just like, yeah, whatever, I was tired, I just like rolled over and I was like, okay, this is whatever, that probably isn't someone in my apartment. I go back to sleep and like a minute or two later, I hear the toilet flushing and I'm like, okay, that's pretty weird. This is not that big an apartment, there's only one bathroom. And I'm like, oh, it must be Jane, who's my girlfriend at the time, but we weren't, my, my current wife, but we weren't living together at the time. And I kind of like all of a sudden snapped too and I was like, Jane didn't stay over here last night. And so I'm like, someone is in my apartment. And I just like looking around my apartment, I'm like in my boxers and I like found, so you know, I like camping, so I pulled out like my camping knife and I'm like stalking

• 1:41Dave Meyer?

  around my apartment. And I walk out into the living room and there's just this woman, fully clothed, asleep, face down on my, on my couch. And I'm like, what is this person doing? And like, I so I went over to her and I just like started like shaking her and I was like hello? And she was like, leave me alone. I was like, no, you're in my house. You have to get up. And she was like, no, man, it's cool. It's cool. I was like, no, it is not cool. You can't be sleeping in my apartment right now.

• 2:13Henry Washington?

  It is very not cool.

• 2:15Dave Meyer?

  It's very not cool. So it was going on for me like, you know, a minute or two. And finally, she's like, no, no, man, it's cool. CJ said I could sleep over. And I was like, oh, my God, CJ is my tenant who lives in the basement. And I'm like, looking around my apartment and I see she has just left cigarettes and a lighter on my floor. And I don't smoke cigarettes. And so I was like, oh, she must have gone outside to smoke or something, you know, like gone outside and come back in the wrong door because she was still hammered. Like you could smell it on her breath. And so I guess I, in retrospect, I learned that the latch on my door like kind of was like off.

• 2:56Dave Meyer?

  And if you pushed it really hard, it would open. I fixed this later, but didn't know that at the time. But the funny thing is like, I was like, like she wouldn't leave. I had to call the police to call. Cause like, I was like, I don't want to, you know, I'm not going to touch her. I'm not going to like physically remove her from the house. Yeah. So I was like, I'm calling the police. She's like, yeah, whatever. Like she was still so drunk. I was just like, called the police. So the cops came and, and, and physically removed her. And they're like, do you want to press charges? And I said, no, obviously. And I went and talked to my tenants and let's just say that wasn't the only problem I had with those tenants.

• 3:33Dave Meyer?

  But luckily, no, no one was harmed. No one else was there, but that was probably the worst house hacking landlord experience I had.

• 3:42Henry Washington?

  You did more than I would have, buddy. I'm not, I'm not playing that game. I'm so sorry. I, I'm in Arkansas. I walk out into my living room and there's a lady laying on the couch. I'm just going to go lock myself in my room and call the police. I'm gonna let them deal with it. I don't know her. I didn't touch her. I didn't talk to her. I don't know nothing about nothing. You take care of this.

• 4:07Dave Meyer?

  Yeah, in retrospect, that is true. I probably should have done that. I was just so surprised. I like, it was just so weird. And thankfully, nothing happened. But I think that was the worst living in the same building as my tenant story, even though it wasn't my tenants. They clearly were, were doing something weird if that, if that was the result.

• 4:31Henry Washington?

  I don't know. I think everybody at some point, if you've ever partaken of Alkemahall at some point, has had a story where either you or somebody you know, walked into the wrong house, apartment, building.

• 4:42Dave Meyer?

  I've never, never. I wouldn't dream.

• 4:48Dave Meyer?

  Yeah, but it was just funny because it was the next morning at like nine, it was like 9am, you know, it's like, anyway, so that was my, don't, don't not house hack because of that. It was also my fault because I didn't realize that my lock was broken. But it was, and it like.

• 5:05Henry Washington?

  You got a drunk person test him.

• 5:08Dave Meyer?

  Yeah, it's true. Putting like all of your weight against it and just like slamming against it.

• 5:12Henry Washington?

  Well, you need to thank her because she might have stopped an actual burglar.

• 5:15Dave Meyer?

  That's a really good point. Maybe she prevented something and this was just like a good test for me. All right. So that's my first story of me not securing my own property and luckily getting out of that situation without any serious trouble. Henry, what's your first tenant story you want to share?

• 5:33Henry Washington?

  Well, my first tenant story is the case of the stolen identity. So we had a tenant who applied to live in our unit.

• 5:44Dave Meyer?

  This is like a Scooby Doo episode. I like.

• 5:47Henry Washington?

  Yes, yes. They applied to live in this unit and I would normally keep names out to protect the innocent. But this person who applied name was Samantha Suarez. And Samantha Suarez passed a background check.

• 6:04Henry Washington?

  She was very friendly. She was seemed very respectable. And so we said, have at it. She moved in and within.

• 6:12Dave Meyer?

  Wait, can I ask a question?

• 6:14Henry Washington?

  Sure.

• 6:14Dave Meyer?

  Did you meet her in person? Was this was this on the phone? Was it digitally?

• 6:19Henry Washington?

  Nope, met her in person.

• 6:20Dave Meyer?

  Okay, now I'm even more intrigued.

• 6:22Henry Washington?

  Seemed like a decent person, passed a background check, was a paralegal. She moved in and then within a couple of months, she started having issues with payments. But when we would send her the, you know, three or five day notice to just to let her know, hey, your rent's due. She would have very reasonable excuses and she would even say, hey, I can get you paid by this month. And she would make like a little payment plan and timeline and then she would pay by the timeline. But what would happen is she'd pay, it would go through. And then the ACH process would then drag out and then it would get rejected. And so, but that process takes several days.

• 7:02Dave Meyer?

  Yep.

• 7:03Henry Washington?

  And so then we'd have to reach back out and say, hey, your payment failed. And she'd be like, oh, yeah, sorry, I'll try again. And then it would happen again. And then by the time we come around to it, the next month is due, right? And so we said, hey, I understand things are an issue, but we really got to get you caught up. And since you were having trouble with the ACH, why don't you just pay us in person? And so we met her in person and she paid us cash. But it wasn't as much as she needed to pay, but she gave us some cash. And so things were getting a little weird, but she was essentially, once they make a payment, whether it's full or a partial payment, you as a landlord are saying, hey, I'm allowing you to stay. Right? And so we couldn't just evict her because she's made a partial payment.

• 7:45Henry Washington?

  And she did seem to have reasonable excuses and she did look like she was trying to make efforts to pay. And so, you know, I wasn't going to put her out if she's trying to make efforts to pay as long as she gets caught up. Well, things were still getting a little fishy and I wasn't liking it. And then I was out shopping, my wife and I were out shopping for a dress for her for an event and I got a phone call. And it was a lady saying that she was Samantha Suarez.

• 8:09Dave Meyer?

  What?

• 8:09Henry Washington?

  And I was like, like my tenant? And she was like, no. I'm Samantha Suarez. Someone has stolen my identity.

• 8:18Dave Meyer?

  Oh.

• 8:18Henry Washington?

  And we were like, what? She was like, I think it's the person living in your house. And so they wanted us to call the police. And I'm like, well, like, you need to call the police.

• 8:28Dave Meyer?

  Yeah, yeah.

• 8:29Henry Washington?

  I don't know who to believe.

• 8:30Dave Meyer?

  How'd she even get your number?

• 8:31Henry Washington?

  I, I don't know. I think she found it online. Uh, I don't know. She had some line on this lady living there and found my phone number. Called me to tell me that the lady living in my house wasn't Samantha Suarez and she was Samantha Suarez. And I was like, oh, okay. I was like, well, you need to call the police because I don't know what's going on. And the police are gonna have to be the ones that are sorting it out.

• 8:50Dave Meyer?

  Yeah, it's not like you're, you're a detective and can figure this out.

• 8:53Henry Washington?

  Right. But you know, who is a detective? My wife. And so my wife was like, I'm gonna get to the bottom of this thing. And so she started doing reverse image searches and started seeing different names. And then would confront the lady about the names and the pictures. And she would say, oh, that's my sister. And that opened up this whole can of worms and we started to reconsider everything we knew about this lady.

• 9:17Dave Meyer?

  Oh, my God.

• 9:18Henry Washington?

  Then we started to look at the letters she had, she had given us about her employment. And the letters and all these things turned out to be completely fraudulent. And so we sent it all to the police and they opened up an investigation. And, uh, as my wife was searching, she then found a mugshot of this lady who was our tenant, but it wasn't her name. It wasn't the Samantha Suarez name. And so we finally were able to get an eviction processed. And, uh, as we were filing the eviction, what took so long is she was fighting the eviction on her own. Cause she was a paralegal and had some legal background. And our attorney even said, like, I'm really impressed by like, what she's doing to fight this case.

• 9:59Dave Meyer?

  Wait, so she was, she made up the name part, but was actually a paralegal?

• 10:04Henry Washington?

  Yes.

• 10:04Dave Meyer?

  So she was still like half the identity?

• 10:06Henry Washington?

  Yeah, right, right.

• 10:08Dave Meyer?

  Just the name. Okay. Interesting. I guess that's probably a good tactic.

• 10:12Henry Washington?

  Yeah, she was holding it off long enough to keep her in there for a little bit, but eventually she lost the case. And we were able to get in there with the sheriff. And when we got in there, we show up, the AC unit has been taken apart, all the copper. out of it. We found miracle medical marijuana cards in there with with different names on them.

• 10:30Dave Meyer?

  I mean, isn't that isn't that a felony?

• 10:32Henry Washington?

  Yeah, I mean, of course, this lady's committed lots of felonies, apparently.

• 10:36Dave Meyer?

  Did she get arrested?

• 10:37Henry Washington?

  I don't know. She was gone.

• 10:38Dave Meyer?

  Is it just because the eviction court and the criminal court are different?

• 10:42Henry Washington?

  Yeah, completely.

• 10:43Dave Meyer?

  Doesn't get passed along.

• 10:44Henry Washington?

  Exactly. They they weren't there to arrest her. They were there just to evict her. And so but she was long gone.

• 10:50Dave Meyer?

  Yeah, and I guess you don't have standing, right? That actual Samantha Suarez would need to press charges, right? For the

• 10:55Henry Washington?

  No, correct.

• 10:56Dave Meyer?

  felony part of it. You were just doing eviction.

• 10:58Henry Washington?

  Correct. But we found out who she really is, and we gave all that information to the authorities. And so Samantha Suarez, if you are listening, we do know who stole your identity. So hopefully, that could help you in some way.

• 11:09Dave Meyer?

  Oh, poor Samantha, poor real Samantha Suarez. That's a terrible story, but good for your wife for figuring that out.

• 11:15Henry Washington?

  Yeah, she was not playing games.

• 11:16Dave Meyer?

  That must be so strange to have that confrontation.

• 11:20Henry Washington?

  Yeah, it was super weird.

• 11:21Dave Meyer?

  All right, that is a crazy story. I've never had that. And I honestly, I guess if someone like really stole all the information, that's kind of hard to guard against, right? Like if someone really like had your social security number and knew this stuff about you, like, maybe that could happen. That's kind of scary. But glad that it all got got it resolved.

• 11:41Henry Washington?

  Yeah, the identity she applied with was a solid identity. It was a great credit and background check. Like, I don't I don't know what else I could have done there.

• 11:48Dave Meyer?

  Yeah, yeah, for sure.

• 11:50Henry Washington?

  All right, it's time for a break. We'll be back with a few more of these crazy land loading stories on the other side.

• 11:56Dave Meyer?

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• 15:29Henry Washington?

  Thanks for sticking with us. Here's more of me and Dave talking tenants.

• 15:32Dave Meyer?

  All right, well, I have a very crazy story for you. This is not just a crazy tenant landlord, real estate investing story. I feel like this is just a crazy coincidental story. So I told you a little bit already about I was house hacking this apartment and that below me was this big, beautiful, like four or five bedroom apartment. And for the whole time I was house hacking and years after, there's this group of women, similar age to me at the time, who lived there. And we were all really friendly, like we didn't, you know, hang out all the time. But like, you know, if we were having a beer in the backyard, they'd come sit down kind of thing. And they wound up actually living there for, I think, three or four years minimum. And like towards the end, they were getting a little, you know, they were taking advantage, I think, of me a little bit.

• 16:16Dave Meyer?

  Like they're moving their friends in and out of different bedrooms without letting me know. And I kind of let it slide because they're all pretty cool. They always paid rent, they took care of the apartment. I was kind of like, whatever. So then eventually they moved out of the apartment and they just didn't clean it. And I was pretty annoyed by it because like I thought we were all pretty cool. And I just sent them a text and I was like, hey, I'm going to hire professional cleaners to clean it. It's expensive. It's like a 3,000 square foot unit. So it's like, costs like 800 bucks. And I charged it to them. I took it out of their deposit and they got super mad, even though I documented all that there was like milk in the fridge. You know, it was just like, it was gross.

• 16:54Dave Meyer?

  There was just food everywhere. They just didn't clean it up. And so they like threatened to take me to small claims court to reclaim that $800 and it just kind of turned nasty. This is really the only time I've ever had this in my landlord career where it sort of turned nasty. And I was kind of bummed about it because we all got along well and I have a pretty good track record, I think, of having good relationships with my tenants. And so it always like didn't sit right with me. Fast forward a few years, I moved to Amsterdam and I'm just chatting with a friend of a friend and he's like, I was telling him I own these properties in Denver. He was like, I know that apartment. And turns out he was friends with a couple of these women and we were just kind of laughed about it. I told them the story.

• 17:35Dave Meyer?

  Fast forward again to just this past summer, my wife and I had a summer party and we invited, the guy was a friend of a friend. We've become friends. And in he comes to my party this summer and brings the woman that I had had this spat with and who was threatening to sue me. And she just like walked into my apartment.

• 17:54Henry Washington?

  In Amsterdam?

• 17:55Dave Meyer?

  In Amsterdam, this year. This is 10 years later. This is 10 years later. And like, I'm looking at her and she's like, I, because I think my friend Joe like told her that we were going here and she was like, walked up to me and I just started laughing because like, who cares at this point? And I was like, oh my God, what are you doing here? And she was like, oh my God, I wanted to tell you, I'm so sorry for what happened. I don't know what got over me. You were always so cool to us and like all this stuff. And I was like, oh, don't worry about it. Like, it's all so great. She wound up like staying at our party for like four hours. We were like drinking together until like the wee hours of the morning. We had this like great closure moment, uh, 10 years after the original event. So I don't know why. I just loved that story. It was so great.

• 18:38Henry Washington?

  Well, first of all, the, what are the chances? Did you party in Amsterdam?

• 18:42Dave Meyer?

  Right.

• 18:43Henry Washington?

  But you got your tenant closure. That's sweet.

• 18:46Dave Meyer?

  Yes, it was very sweet.

• 18:47Henry Washington?

  So now you can still say I'm a great landlord and I've never had an issue.

• 18:50Dave Meyer?

  I think so. I, I did have some problems with inherited tenants, but not, not ones that I've, I actually properly screened. But it was actually pretty funny. So my buddy, the guy who like connected us, um, the first time he was like, dude, we used to throw some parties at that house. And I was like, yeah, I know. I lived upstairs. Like I could hear them. And he was like, yeah, man, the cops used to always get called. I was like, No, they didn't. He was like, yeah, they never showed up, but like I heard the cops were called. And really what was going on is like, I was pretty cool with it. I was, you know, 26 at this time. So I was going out, but you know, at two or three in the morning, when I was ready to go to sleep, I would just call my tenant and be like, the cops just called. They said they're on their way.

• 19:34Dave Meyer?

  Like, can you just shut down the music in the party? Like, and I'll tell the cops not to come. And they'd be like, yeah, okay. But I was just like, totally waking it up every time because I wanted to go to sleep.

• 19:44Henry Washington?

  Professional house hacking tip right there, folks.

• 19:46Dave Meyer?

  Yeah, there you go. Just bluff that the cops are on their way and you can stop the parties.

• 19:51Henry Washington?

  That way you stop the party and you get to save face. Look at you. Look at you.

• 19:56Dave Meyer?

  Exactly. Everyone wins.

• 19:57Henry Washington?

  Creative solutions.

• 20:00Dave Meyer?

  Yeah. So, well, I guess both of mine so far are kind of like, kind of funny, but obviously not all tenant stories are funny. So is there, do you have any stories, Henry, that you've, you know, learned something important from?

• 20:12Henry Washington?

  Yeah, absolutely. I do. Let me tell you about this tenant situation we had where didn't end up going very well, but we definitely learned a lesson. So we had a tenant apply to live and it was a two bedroom, one bath apartment. It was over by the university. And so typically we have students that live there, but this guy was a single male and he had one child. Financially, he seemed to check out in terms of his employment and his background check. And so we rented the place to him. And as we fast forward, we started to hear that there was a woman there all the time. And there was no woman on the application. And so we always get an application and a background check from anyone over the age of 18 who will be living in the property.

• 20:54Henry Washington?

  And so when we found out that this woman was spending a lot of time there, we were like, hey, we know you got a girlfriend. We need her to apply. So she took a while to apply.

• 21:04Dave Meyer?

  How long's a while?

• 21:05Henry Washington?

  Oh, man, we probably sent her the application and it took her about a month and a half before she actually filled it out.

• 21:10Dave Meyer?

  All right. So you let it, you let it slide for a little while.

• 21:12Henry Washington?

  Yeah, we were, we were, we were, we were lacking in a lot of areas.

• 21:15Dave Meyer?

  Okay.

• 21:16Henry Washington?

  So she finally filled it out and it was not great, but not enough for us to say, hey, you guys need to move out. But that was kind of the first red flag. Like that she was living there and then we started to get complaints about noise from children. And we were like, well, we thought there was only one kid, but apparently she had several kids and he had more than one kid. And so this is a two bedroom apartment. So there was at least four kids living there and the two adults.

• 21:45Dave Meyer?

  Oh, my God.

• 21:45Henry Washington?

  And so that should have been enough for us to go ahead and put them out. But, you know, there's kids living there and they need this space. And the complaints weren't like that bad, you know, like, so we really just kind of lollygagged about that.

• 21:58Dave Meyer?

  Yeah.

• 21:58Henry Washington?

  And then we started to get complaints about smells and um both bad smells and marijuana smells. And so we were like, hey, well, we can't have you smoking inside. And so we talked to him about the smoking inside multiple times. But this carried on for maybe, I don't know, four or five months of the smell. Somebody would complain, we'd tell them to stop it, things would stop and then a couple, and a month or so later, it would start again.

• 22:23Dave Meyer?

  Who was complaining? I peo- other people? Was it a multifamily?

• 22:27Henry Washington?

  Yes, it's an apartment building and so the the unit above was complaining because of the smoke smell would get into the HVAC and all that stuff. Again, none of this seemed like enough for us to just say, hey, you gotta go, right? And uh but then they stopped paying. And when they stopped paying, we started to chat with them about that. And then they just wouldn't make payments. And so we started the eviction process. And the eviction process drug out really long because what would happen is they kept telling us, hey, we have a new place to live. We're just waiting on XYZ to get out or XYZ to get approved. And then they would send us text message screenshots

• 23:07Henry Washington?

  from the other property manager that showed that, hey, your unit's not ready yet. We need a couple more days and then you can move in. And so like, these look like legit screenshots. But one of them finally they sent me and I saw the name on the screenshot. And I was like, hey, I know that property manager. She manages for another landlord that I know. And so I had this internal debate, like, do I reach out and tell them, hey, these people haven't been great?

• 23:36Dave Meyer?

  Yeah.

• 23:36Henry Washington?

  Or do I just let it ride? Let them get out of my property.

• 23:40Dave Meyer?

  Well, that's one of the biggest conundrums and sort of misalignment of incentives in this industry. Right? Because if you have a bad tenant, they're like, I'm gonna leave. And then that other property manager calls you for reference. You're kind of like, well, I want them out of here, but you also want to be honest. It's, it's definitely a dilemma.

• 23:58Henry Washington?

  Well, well, you know, I like to operate from a place of integrity. And so I called him and I was like, hey, bud, you guys are interviewing so and so. I just want to talk to you about what's going on with them in my place. And they said, oh, yeah, we talked to him, but we told him no immediately. And I was like, what do you mean? They're showing me screenshots of you guys saying you have a unit ready for them. They're like, no, we rejected them immediately. And I was like, what? And so that's when I was like, okay, they're forging these screenshots. They really don't, you know, they're just trying to just get places to stay. And so finally we had to go full bore with the eviction process. And so it got down to the point where the sheriff had to come and, and get them out.

• 24:40Henry Washington?

  And so the day the sheriff showed up, they happened to already be out. And so the sheriff gets to the door and my sister in law is with him because we were managing the property owner at this time. My sister in law is with him, the sheriff gets to the door and he tells my sister in law, he's like, you know what? I'm gonna need you to wait outside. I smell something that smells like a dead body. He was like, I've been doing this a long time. I know what a dead body smells like. And so he didn't let her go in. And so he goes in, clears the place. There's nobody in there. There's no dead body. But what there is, is just piles of human poop.

• 25:16Dave Meyer?

  What?

• 25:17Henry Washington?

  In the corner of the living room.

• 25:18Dave Meyer?

  No.

• 25:19Henry Washington?

  They were just using the bathroom. In the living room and it wasn't recent.

• 25:24Dave Meyer?

  No.

• 25:24Henry Washington?

  There was just lots, yeah, lots of human poop.

• 25:27Dave Meyer?

  Oh.

• 25:28Henry Washington?

  In the corner of the living room. There were kids living.

• 25:31Dave Meyer?

  No.

• 25:32Henry Washington?

  Four kids.

• 25:33Dave Meyer?

  Where'd they go?

• 25:34Henry Washington?

  I don't know. I don't know where they went.

• 25:36Dave Meyer?

  It's disgusting and terrible. Um, yeah.

• 25:39Henry Washington?

  My sister in law walked in, immediately starts vomiting. So she goes outside and starts vomiting. So we had to get Servpro in there and do like a full, like, uh, what do you call it? Make sure that it's all, you know, sanitary and done properly. So we had to get that.

• 25:52Dave Meyer?

  Sterilize the entire place.

• 25:55Henry Washington?

  Yeah. Had to redo the floors, had to paint that, paint the whole house. It was, it was a lot. And you know, the part of the story that makes me the most angry is that there were kids living there in those conditions, man. Cause it wasn't like they just were doing that to spite me.

• 26:08Dave Meyer?

  Yeah. I just feel so terrible for those kids.

• 26:11Henry Washington?

  That, that stuff had been there for a while. And so.

• 26:14Dave Meyer?

  That is both traumatic and really sad.

• 26:17Henry Washington?

  And it's tough, right? Because like, part of the reason that we rented to them was because we felt bad for the single dad who couldn't really find a place to live. And then we let, let him live there. And then we drug the process out because there was kids there and we didn't want to put everybody out. Um, and, and at the end of the day, right, we have a business to run and we learned we have to be more diligent in our, in our background checks. We can't just believe a screenshot that's sent to us, right? We need to actually call the number on there or call the name on there and see if things are legit, right?

• 26:48Dave Meyer?

  Yeah.

• 26:48Henry Washington?

  We need to be more diligent about making sure and following up to see who's actually living there, you know? Cause we had two adults living there and one of them wasn't on the application and they, you know, they, they obviously did that on purpose because when we saw her application, had they applied with her in the beginning, we probably wouldn't have rented to them. And so they were trying to circumvent the system. The, the red flag that came up for her is she had an eviction on her record.

• 27:10Dave Meyer?

  Oh, okay.

• 27:11Henry Washington?

  And so like, should we have evicted them when we found out she had an eviction before? Probably, but knowing they had small kids there, we just, you know, and they were paying at that time. It was hard for me to just say, you know what? You should, you should leave with your kids, you know? It was tough. So we have to be more diligent. We can't trust everything. We have to trust, but verify. You just have to have a solid landlord in. Background and screening process that you follow every single time the same way, regardless of what the story is of that tenant.

• 27:38Dave Meyer?

  That that's the real thing about, you know, we always talk about this, but prevention is so much better than dealing with it. Once people are always living there, it gets really sticky and really challenging with those kinds of situations.

• 27:49Henry Washington?

  Yeah.

• 27:49Dave Meyer?

  Well, literally sticky in a situation, but.

• 27:51Henry Washington?

  Yeah, literally sticky, sticky and stinky in this situation.

• 27:55Dave Meyer?

  Yes, that's right. We have to take a break, but stick around because coming up, Henry has one of the more uplifting tenant stories I've ever heard.

• 28:05Dave Meyer?

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• 28:46Dave Meyer?

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• 29:05Henry Washington?

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• 29:50Henry Washington?

  So when it's time for your next Toyota, you could trade in for more from a great deal today to a great value tomorrow. A Toyota is right for you. Shop toyota.com for deals and details or stop by your local Toyota dealer today. Toyota, let's go places. There is a trip on my list I cannot stop thinking about. Osaka, Japan in early spring. The city is supposedly so obsessed with food that locals have a word for eating until you drop. I want to wander the cherry blossoms around Osaka Castle until my feet give out, which at my age is about 20 minutes. Then stroll the neon lit canal in Dotenburi as the sun goes down. And in the night with Okonomiyaki sizzling on the griddle at a tiny counter. Here's the part I keep running the numbers on.

• 30:35Henry Washington?

  While I'm over there, my place back home would just sit empty. Instead, I could list my space on Airbnb and put a little extra cash toward the trip. With the Co-host Network, I could hire a vetted local with hosting experience to create my listing, manage my reservations, message guests, handle onsite support, and even help me with the design and styling. I get takiyaki straight off the grill. My home stays cared for and I bring in some extra income to put towards my next bucket list vacation. Find a co-host on Airbnb.com/host.

• 31:08Dave Meyer?

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• 32:16Henry Washington?

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• 33:29Henry Washington?

  Welcome back, folks. I'm here with Dave on the BiggerPockets Real Estate Podcast.

• 33:33Dave Meyer?

  I'll actually tell you a story in case you probably haven't listened to. The first time I was a guest on this podcast, when it was like my first year working at BiggerPockets, I told this story, but I'll retell it. So my first property I bought was this four-unit, and I was a year out of college. I was not, I did not grow up handy, like I wasn't fixing stuff. And this property, you know, it's, I was 80 years old at the time and needed some work, and I just decided- I did. I could teach myself because I was self managing and I wanted to save some money because all the money I was spending on contractors could have gone towards my rent. I was still renting at the times before I was house hacking.

• 34:13Dave Meyer?

  And basically, when the inspection happened, there was this railing and staircase that needed to be built in the backyard that goes out to the parking lot. And I decided I would build it myself because I'm an idiot and didn't realize that building a staircase is incredibly difficult. It's so hard. And no business doing it. Like I started, I'm sure for someone who's experienced, they could do it pretty easily. But for someone who hadn't done that much with power tools in his life, I probably bit off more than I could chew. So I went to the pawn shop and bought some tools because actually pawn shops have pretty good tools. They have the best tools. And so I went to the pawn shop, bought some tools, like watched some YouTube videos,

• 34:55Dave Meyer?

  got the supplies at Home Depot and sat out there just trying to build this staircase and just failing just so miserably over and over again. And so I'm there for like four hours the first day. Second day I come back and spent like six hours just failing again. I think I did this for like three or four days in a row. And then the final day I show up and I pull into the parking lot and there's just this beautiful immaculately built staircase out there. And I'm like, what the heck just happened? And I'm like sitting out there like amazed, like you just saw like a leprechaun or something. It's just like, I was so just taken back by this situation. And I'm just staring at it and my tenant, who I had just placed, they were brand new,

• 35:38Dave Meyer?

  walked out of the back door and comes up to me and she goes, "My dad was over visiting yesterday and he was watching you and he just felt so bad for you that he just built this staircase for you."

• 35:50Dave Meyer?

  I was like, "Oh, my God, you're amazing. Let me reimburse you for this." And I paid him back for the materials that he incurred, but he was just like, "You're a young guy trying your best, you know, trying to hustle and be an entrepreneur. I thought I'd help you out." It was so nice. It was such a wonderful thing for that person to do, but also so. So embarrassing. I could not look at my tenant like for the rest of their tenancy. It was two sisters and they lived there for two or three years. I had no authority with them, you know, like my credibility was absolutely nothing. And luckily they were cool and we all got along pretty well.

• 36:29Henry Washington?

  Oh, man, he felt terrible for you.

• 36:32Dave Meyer?

  Yeah, which was very kind.

• 36:34Henry Washington?

  He saw what a wreck it was and was just blown away that he was like, this is just a normal 20 something year old man trying his best.

• 36:44Dave Meyer?

  Yeah, exactly. Yes. What a nice guy. That was, I don't even know, 23. Luckily, I learned to be a little bit handier, but not that much more, to be honest. I could do some things, but not carpentry.

• 36:57Henry Washington?

  I guarantee you, you did way better than I would have ever been able to do.

• 37:03Dave Meyer?

  It was just so pathetic. I did not have the right tools. It was just such a, it was

• 37:08Henry Washington?

  That's a cool

• 37:08Dave Meyer?

  Really good learning experience, but also I saw that people are really cool most of the time.

• 37:14Henry Washington?

  Oh, man, that's a cool story.

• 37:15Dave Meyer?

  Do you have any uplifting ones?

• 37:17Henry Washington?

  Man, absolutely. So, um, in this case, we had a tenant who is a convicted felon. He spent 12 years in federal prison for a nonviolent drug charge. Before he applied to live in our place, he had spent over $700 in application fees. So every time he tried to find an apartment, he'd have to do an application fee just for them to tell him they're not going to rent to a felon, even when they would tell him he's a felon beforehand.

• 37:48Dave Meyer?

  I hate that. I just, I, I hate when landlords like use applications as a revenue stream. It's not a revenue stream.

• 37:56Henry Washington?

  No, it's terrible. And so the way we found out about him was through my wife's counselor. My wife's counselor was his prison therapist at one point. And so we reached out to him and when we first talked to him, he just sounded so down and out because he had spent so much money and no one would rent to him. And he was concerned that he wasn't going to have a good place to live. And, you know, in his eyes, he had, he had served his debt to society, which he had. And he just wanted a place to have a good start so he could go to work. And but he was spending all of his money on these application fees and he's running out of money. He just felt defeated. And so we did tell him that he needed to apply because

• 38:36Henry Washington?

  we did need to see his credit and his background check. And he applied and his story completely checked out. Everything he told us that we would see, we saw it wasn't any clearly he was he was being upfront. And when my wife told him that we would rent to him, he started crying. He was

• 38:54Dave Meyer?

  Oh, wow.

• 38:55Henry Washington?

  So thrilled that someone was gonna take a shot on him. And he promised us like swore up and down. He was like, I'm not gonna let you down. And it's been three years now. He's been our tenant. And he called us recently last week to tell us he was getting married.

• 39:14Dave Meyer?

  Oh, wow.

• 39:15Henry Washington?

  And he's just been great. And he's just he always pays on time. There's never any issue. He's not complaining about anything. And then it's in a duplex and the tenant next door is a little old lady who is, you know, very old. And we inherited her and we just didn't want to put her out because she was a little old lady on disability. And so we've kept her in there and he goes and he mows her side of the yard and his side of the yard and make sure that she doesn't have to do any of those things. He's just been an amazing tenant who needed somebody to take a chance on him.

• 39:49Dave Meyer?

  That's so that's so great. I mean, did you have doubts when you were agreed to rent to him?

• 39:55Henry Washington?

  I mean, yeah, I mean, you know, things like that can be scary because you never know, you know, but he seemed genuine. It was the fact that he seemed so down and out like it was hard to fake that. Like, you know, I feel like somebody was looking to take advantage of a situation wouldn't be down or bummed about that situation. Like he was just genuinely saddened that people weren't having any faith in him. And so we gave him that shot.

• 40:20Dave Meyer?

  That's awesome. Well, good. Good for you. I think that's that's super important because people like that don't have that many options. And it sounds like you you read him as a human being. Well, you know, there's there's some things that come up on a tenant report, but you know, just meeting and talking to someone will tell you something. Totally different.

• 40:38Henry Washington?

  Absolutely.

• 40:39Dave Meyer?

  Well, thanks for sharing that story, Henry. That is a very nice story to end on. I appreciate you telling us this. I mean, is that your experience that most of the time tenants are are pretty cool?

• 40:49Henry Washington?

  Yeah, I mean, we've got a lot of tenants and most of them we don't have any issues with. It's very, it's a select few that we end up having issues with. And it's either people we've inherited or people where, you know, we just read the situation wrong. But a lot of times, man, when situations go bad, you know, life, it's just life, starts life in the people, right?

• 41:09Dave Meyer?

  Yeah.

• 41:09Henry Washington?

  Even though you can, you can pick a good tenant who ends up in a tough life situation and then things can go south, man. It's, it's hard to always just remember that, yes, you are running a business, but these are people and people have people problems. And sometimes you just got to put yourself in their shoes and remember that it's not always most important to make the best business decision. We try to make the best people decision and sometimes that costs us money and we're okay with that.

• 41:36Dave Meyer?

  Well, I would say sometimes you don't make the best financial decision, but that can be a good business decision. You know, I mean, like it depends on the kind of business you want to run. And I, I, I totally agree that you don't necessarily need to make the most profitable decision. But sometimes good business is just being reasonable with your tenants. They need to get out of the lease, let them out of the lease. You know, you need to do cash for keeps. Sometimes that's just what you gotta do. I don't know. For me, it lets me sleep at night. I don't stress about it as much if I could just like be a reasonable human being. And maybe that makes you lose some money in the short run, but I actually think over the long run, it just, that kind of stuff comes back to you positively.

• 42:18Dave Meyer?

  And so that you're going to find tenants who are going to stay longer, who are going to take care of your place. If you just, you know, put that, uh, that good intent out into the world and into your business.

• 42:27Henry Washington?

  Couldn't agree with you more.

• 42:28Dave Meyer?

  All right. Well, thanks for sharing the story. Let us know if you like these types of tenant stories. If so, we'll rack our brain and come back with some more fun, horrible, uplifting stories for all of you here on the BiggerPockets Podcast. Thanks so much for listening. We'll see you next time.

• 42:46Speaker 02

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